Riad Nashira and Spa

Graham Gibbs

This does not feel like a five star hotel. I was woken up because of subpar service at 2AM two nights in a row. The first night, another guest was banging on the front door to be let in for what must have been five minutes, calling the front desk multiple times which I could hear from my room. I finally got dressed and went down to the lobby to let them in, both for their sake and mine, but by that time the attendant had returned to the front desk. I know that other Riyads nearby always have someone at the desk and security to ensure this never happens; why wouldn’t you at least take the phone with you if you are leaving the locked door unmanned you know that you have guests outside? The next morning, someone from the desk called me at 3 AM as a wake up call. When I initially booked, I was planning to leave very early so I can understand how this mistake would’ve been made. Except when I checked in, I explained to them that I was no longer leaving early like the rest of my party and in fact requested a late checkout for that same day so that I could book a spa service for that morning. They did book my spa appointments and insured I could have a late check out, but they did not cancel my wake up call. My spa service was running only a few minutes late, despite being the only guest using it, and the person behind the front desk invited me to sit in the lobby… No water, no tea; perfectly fine but not what you may expect from a five star hotel. Finally, a huge pet peeve is when I can’t use the mirror in a bathroom without bending down considerably. I’m tall but not ridiculously tall (6’3” / 191cm) and the mirror in the bathroom did not even reach my shoulders! For some bizarre reason it was just a strip of mirror above the sink and then wall above it. The staff was very friendly, and seemed genuinely kind, but often seemed rushed like they were trying to juggle too many things or guests at once.

Sammi M

This Riad is in a very safe part of the old Medina. Staff are WONDERFUL! Very kind, super helpful, and all of their Recommendations were a 10/10! This Riad/ hotel is VERY clean. The breakfast as well, is excellent for Moroccan standards. Fresh fruit, order from a list of Omlettes, coffee and fresh orange juice, pancakes and the list goes on. Fun Rooftop patio. Great for Groups too. 👏👏👍👍😊😊🇲🇦

Edward Tse

The room was big and clean. The staff at the restaurant were friendly and helpful. However, the services at the front desk were pretty average if I compare with other Moroccan riads. The room was badly maintained; the towels were ragged, the hinge on the hair dryer was broken and the couch was falling apart. This is not something I expected from a five stars riad.

Jon_ C

We spent 2 nights at Riad Nashira right before the end of the year. Overall...great service, nice facilities. The staff provided outstanding service from our arrival to departure. I'm not sure if I'd consider the riad a 5-star facility, but the courtyards and rooftop lounge are nicely decorated and well equipped. Our room was nice...comfortable bed, good water pressure for shower, etc. The only issue we had was the noise...stone walls and no soundproofing made it hard to sleep. The riad's located within a few minutes walk to the souks and easy walking distance to the major sites within the Medina.

Sarju

Summary : Wonderful hotel, amazing staff, great location in the old city. Highly Recommended. My family and I stayed at the Riad Nashira & Spa in Aug 2022 for our summer hols. Great location, whilst walking through the narrow old streets, entering through the traditional Moroccan door and then take a deep breath to admire the courtyards and amazing architecture. A lot of care, thought and detailing has been put into this Raid building. The staff are equally very polite and knowledgeable. Everything felt very personal and all our needs were always catered for. We did ask many questions to the staff and they always had a smile and provided helpful information for our stay. +10/10. We highly recommend the Riad Nashira & Spa for all who want to get a feel for the old city and stay in Marrakesh.