Sheraton Mall of the Emirates Hotel, Dubai

Cemal Akad

I am very satisfied with the dining and service. A great variety of authentic Turkish dishes and appetizers with a wide range of beverages of all types to go with the food. Subhajit has been very attentive and helpful throughout our experience. The prices are affordable and the quality of the food, especially the meat, is outstanding. I highly recommend this Turkish restaurant.

Adeel Munir

Having a very bad experience so far. The shower drain was clogged, and the whole toilet was filled in with water. The maintenance team took more than 90 minutes to fix it, but the toilet is still dirty, and most probably, the housekeeping will come later in the day to clean it. I had to go for a meeting and wanted to get ready, but they were occupying the toilet, and their supervisors were standing outside while the rooms door was wide open for over 90 minutes. It was better to stay in a lower star hotel if I had to get this kind of service. They could have shifted me to another room but their sacrificed the comfort of the guest over cost. I won't recommend if you are expecting a decent service.

Blessed Son

Although check-in process/experience can be better. However, this Sheraton hotel is commendable. The breakfast presented lots of options, you can access the mall easily from the second floor and the housekeepers were fantastic. You would always return to find your room nicely made. Guest services contact persons were efficient and professional. I will visit the hotel again

Akber Rajabali

I recently visited the bar at the Sheraton Mall of the Emirates, and I had an exceptional experience! From the moment I arrived, the atmosphere was vibrant yet relaxed, making it the perfect spot to unwind. The highlight of my visit was the outstanding service provided by Kimberly. She was warm, attentive, and made sure everything was perfect throughout the evening. Kimberly had great recommendations for drinks, and her friendly demeanor truly made the experience memorable. If you're looking for a place with great ambiance, delicious cocktails, and top-notch service, this bar is a must-visit. Thank you, Kimberly, for making it such a wonderful evening!

Nischal Belthan

As a Marriott Titanium Elite member with 75+ nights this year, I want to be clear that this review specifically addresses my experience during the April 2024 Dubai floods and the subsequent handling of billing issues. The Sheraton Mall of the Emirates itself is an excellent property in a prime location, connected to one of Dubai's best shopping malls with easy metro access. Under normal circumstances, it would likely be a great choice for both business and leisure travelers. However, my experience during the historic floods on April 17th and the aftermath was deeply disappointing. While I understand that natural disasters are beyond anyone's control, what concerned me was: The hotel was accepting check-ins despite knowing they would close in a few hours Basic amenities like hot water and internet were non-functional The manager's unprofessional attitude - instead of offering solutions, they questioned why guests would check in to a flooded hotel (after the hotel had accepted our reservations) The alternative accommodations offered were impractical, being far from the conference I was attending Most concerning is the billing issue: Despite staying only a few hours in a room without basic amenities, the hotel charged me for the stay. While they promised a refund after I escalated to Marriott, six months later, I'm still waiting for this refund. I have followed up with both Marriott and the property at least 4 times over these six months, but the property remains unresponsive. This pattern of behavior raises serious concerns about their billing practices. CAUTION TO FUTURE GUESTS: Please carefully review your invoices and charges from this property. Based on my experience, you may encounter difficulties resolving billing issues, even with clear documentation and multiple follow-ups. This situation could have been handled better by: Proactively contacting guests about the situation before check-in Having a better crisis management plan Offering nearby alternative accommodations Processing the promised refund in a timely manner Maintaining proper communication with guests regarding billing issues While I want to emphasize that the physical property and its location are excellent, I cannot recommend this hotel based on the management's handling of crisis situations and their subsequent customer service. My two-star review reflects not the quality of the property itself, but rather the poor crisis management, unresponsive communication, and ongoing refund issues I experienced during this particular stay.