Overview
Prepare to be left spellbound by the ultimate all-inclusive experience during a magical holiday in Mexico at Moon Palace The Grand, Cancun. Perfect for a family break, a romantic escape, or a dream wedding in paradise, this exceptional resort is ...
Prepare to be left spellbound by the ultimate all-inclusive experience during a magical holiday in Mexico at Moon Palace The Grand, Cancun. Perfect for a family break, a romantic escape, or a dream wedding in paradise, this exceptional resort is packed to the brim with leisure amenities, including a waterpark, spa, nightclub, playrooms and much, much more. Guests will also find an array of wonderful restaurants serving irresistible dishes from near and far. Combine all of this with luxury accommodation and glorious Caribbean weather and a holiday at Moon Palace The Grand is sure to be full of delightful moments that will be cherished forever.
How far is the nearest beach?
Moon Palace The Grand is set beside the beach.
Distance from the airport
Cancun International Airport is approximately 11km away from Moon Palace The Grand.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Gym")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Course")
Golf
![Shuttle]( "Shuttle to Moon Spa and Golf")
Shuttle
![Wifi]( "Wi-Fi")
Wifi
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Waterpark")
Waterpark
All-Inclusive
The Moon Palace The Grand all-inclusive programme includes the following:
- Luxury accommodation
- Fine dining
- Top shelf drinks
- Delicious snacks
- 24-hour room service
- Non-motorised water sports
- Waterpark access
- Free Wi-Fi
Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Dining
Grand Buffet Restaurant
- International cuisine
- Serves breakfast, lunch and dinner, buffet style
- Dress code: Casual
La Cantina
- Authentic Mexican cuisine
- Serves dinner, à la carte
- Dress code: Casual
Habibi
- Lebanese cuisine
- Serves breakfast, lunch and dinner, à la carte
- Dress code: Smart casual
Casa Mia
- Mexican cuisine
- Serves dinner, à la carte
- Dress code: Smart casual
The Grill
- Authentic Argentinian BBQ
- Serves international lunch buffet and à la carte dinner
- Dress code: Smart casual
Tavola
- Italian cuisine
- Serves lunch and dinner, à la carte
- Dress code: Casual
Jade
- Japanese cuisine
- Serves à la carte dinner with robata grill
- Dress code: Smart casual
Le Château
- French fine dining
- Serves dinner, à la carte
- Adults-only
- Dress code: Smart casual
JC Steakhouse
- Authentic Steakhouse
- Serves dinner, à la carte
- Dress code: Smart casual
El Caribeño
- Fresh seafood, steaks and vegetarian dishes
- Serves buffet breakfast, à la carte lunch and dinner
- Dress code: Casual
Cusco
- Peruvian cuisine
- Serves buffet breakfast and lunch, and à la carte dinner
- Dress code: Casual at breakfast and lunch, smart casual at dinner
Boulangerie
- French-inspired coffee shop
- Serves fresh bread and chocolates 24-hours a day
- Dress code: Casual
Ninth Pin
- Bowling
- Serves snacks all day
- Dress code: Smart casual
Tapas Y Vino
- Serves Spanish tapas in the evening
Los Tacos
- Serves traditional Mexican tacos in the daytime
Beach Club
- Serves snacks in the daytime
24-hour room service is available (upon request). Guests staying at Moon Palace The Grand have access to an array of other restaurants at Moon Palace Cancun.
4.5
Google reviews (8955)
Shiraz Sasunker
Date of our trip 19/10/2024 to 25/10/2024
“Our experience at Moon Palace was very disappointing, primarily due to the high-pressure and unclear membership sales process.
Sales Pitch: Upon arrival, a representative offered us $1,500 in spa credits for attending a brief tour. It was supposed to last about 90 minutes but extended to 6 hours, with repeated discount offers until we finally agreed to join.
Attempt to Cancel Membership: After reconsidering, we decided the membership wasn’t right for us and contacted the representative to cancel it and the promised suite just 3 hours after we signed. He confirmed the cancellation, but the following day we were informed it hadn’t been processed, requiring further interactions over several days and impacting our vacation.
Encounter with Unfamiliar Signatures: At the Elite Center, a representative presented documents with unfamiliar signatures, claiming they authorized suite costs. We shared text messages with the original representative to prove our cancellation. After several discussions with managers, the membership was finally canceled.
This exhausting process disrupted our vacation, especially as we were traveling with children. We strongly advise anyone considering membership to review all terms carefully and understand all details to avoid a similar experience.”
Last thing you need to know. Once you took the suite from them there is no going back. This is the original reason why they offer you the suite so they can lock you in the contract. Just be aware and make your decision right. And don’t fall to pressure sales. Good luck to the ones who read my review.
Tony Skanchy
We just got back from the trip to Moon Palace with our kids. These are my thoughts from the trip:
The Good: The resort is beautiful. Really cool designs and fun restaurants. Our kids loved the water park. Nice bowling alley.
The Okay: the beach is okay-not the best for swimming-no waves for buggy boarding or surfing. The service was okay throughout the trip. The food was also just okay.
The Bad: resort credits are a joke. We had about $1300 of resort credits which seemed exciting. They limit to what you can use your credits on-basically golf and the spa. The golf and spa is WAY overpriced and they charge 16% tax on the credits that you have to pay with money-so basically you pay what you would normally pay for the golf or spa in taxes because it’s marked up so much. I’m really into golf-the course design was fun and the location was great, but the course condition was worse than most county courses around my house that cost about $45.
I also found that most people at the resort that had a higher authority position were jerks. Those that had less paying jobs were always so nIce and sweet with our kids.
The bad: when we booked the resort through Costco, it had the option to request adjoining rooms which we did. When we arrived to the hotel They told us that we did not have adjoining rooms and the family suite which is basically adjoining rooms would cost an additional $2800. They told us though that they could get us in the same building, but it would be on different floors. After talking to them for about 45 minutes we finally got rooms that were on the same floor, but not next to each other. very lousy to travel all this we couldn’t stay together as a family. After staying at the resort, I realized this is just a big scam move. The resort had to be 20% occupied. I’m sure there were hundreds of rooms open next to each other. Their sales pitch is if you want to get adjoining rooms, you can go to a timeshare presentation and they will be able to help you out, but they couldn’t help us. I was dumb enough to go to and it was the biggest joke. The first sales person that we dealt with was so nice and sweet. Then another lady came in and at the end of the tour and was furious that we didn’t want to sign up for their million dollar membership plan. They kept trying to change the plan options but we told them we weren’t interested. They treated us so poorly and for this reason alone, I will never go back to this place.
Paul Beyer III
Great trip! Excellent service! Great food! We always felt really well taken care of and safe. Thank you for allowing us to visit. Keep up the great work. We were there during Hurricane Helene and had to rearrange a few things but they got things handled in a timely manner and kept all of us safe. Highly recommend!
Lovely Marshall
All I can say is—mind blown! This was our second time in Cancun, and Moon Palace Grand came highly recommended by a colleague. From the moment we walked into the spectacular lobby, we were warmly greeted by the incredible staff, setting the tone for an unforgettable stay.
One thing to note is that unlike other hotels we’ve stayed at in Cancun, Moon Palace Grand does not offer a complimentary shuttle bus—it’s an extra expense. However, once you arrive, that minor inconvenience is quickly forgotten. We were welcomed with a fabulous drink and provided with a tourist guide that helped us plan our activities. We opted for swimming with dolphins, and I loved the fact that the resort arranged everything, including a safe and comfortable bus ride with a large group. It was reassuring to have everything handled by the hotel.
Now, let’s talk about the food—oh my gosh! With around six different restaurants, including pizza, a buffet, and a snack bar, the dining options were endless and delicious. Even the food at the water park was top-notch. But the room service was a standout—my child loved being able to order hot wings or pancakes at 2 a.m. and have them delivered promptly. It made the experience even more special.
The rooms were spectacular, with a jacuzzi and breathtaking balcony views. The entertainment, especially the fire show, was the best we’ve seen. We were so impressed with Moon Palace Grand that we decided to visit their partner property in Jamaica and received an excellent discount for doing so. The insights and tips they provided us with were incredibly helpful.
I highly recommend Moon Palace Grand. Three standout features:
1. The Rooms: Luxurious, with a jacuzzi and stunning balcony views.
2. The Water Park: Perfect for family fun, and you don’t even need to leave the resort.
3. The Food: All-inclusive, high-quality, and absolutely delicious.
**Endorsed by Lovely Is YOUR Story. Your outstanding service is our inspiration!**
Heather Sebben
Our family had an amazing time at Moon Palace The Grand! We did a day at Beach Palace which had an amazing beach. Mauricio and Ximena are absolutely incredible with our family! We had a great time. Downfall - they do try to sell you on a timeshare and tried to sell us after we checked out to come back. Also, make sure you book a dinner reservation every night as they don’t have a buffet for dinner. Los Tacos and The Grill are the best lunch places.
More...
