The Pavilions Phuket

Ines Rozanic

Amazing hotel in the jungle! Wonderful 310 m2 ocean view villa with a huge private infinity pool, delicious food both in in-room dining and the restaurants. Very pleasant spa and tailor made massages every day included in the package price! Clean rooms, huge bathroom. Fast buggy service to drive you wherever. Would definitely come back!

Hana Ahriz

I work in hospitality and can say that this hotel experience left me very uneasy. A global feeling that as a guest, you should pay extra for everything: - Arrival: no flexibility, impossible to have a late checkout, different time for a shuttle or any solution is brought really. - Room: facility -- horrible noise from ventilation and water leak - Support: I experienced an issue in my room that prevented me from sleeping due to significant ventilation noise. Despite making six calls to the front office and having two in-person conversations with staff requesting assistance, no solution was provided. - Guest experience shows that the hotel lacks effective management. Why? There’s little communication among staff, leading to poor service. - Breakfast: If you’re unsure about the sweet part, it’s best to skip it. Everything, from pastries to pancakes to waffles, turned out too dry. - Perks: It’s somewhat amusing to highlight ‘perks' like complimentary drinks and tapas at the 360 bar, along with a 20% discount at the spa, while no one actively encourages you to take advantage of them. This feels like deceptive marketing, and if any department has the chance to overcharge you, they will certainly do so. - Spa: extremely unpleasant experience; felt awkward, pressured about pricing, discount not applied, unkind treatment, made to feel forced and businesslike when all a guest wants is to relax. - departure: I waited in the lobby for two hours without a late checkout, and no one approached me. The only exception was one wonderful staff member with an ear piercing—he was genuinely nice. Thank you for that kindness! - Highlight: yoga was a highlight and the teacher was really nice There’s a pervasive sentiment of wanting to make guests feel special, yet it comes off as forced, inexperienced, disingenuous, and lacking in solutions. A pity!

Brenda Hubka

Luxury and beautiful gardens! Great massage (But Euro/US prices). Prompt, fast cart driving service to lobby & hotels. Wear mosquito repellent on your trip to the sauna through a beautiful garden. Decent brunch, though the Thailand omelette was different each time I ordered it 😆.

Eli Keimach

Extremely average. See below for details: THE GOOD: -The spa is excellent. Nuch did an amazing job and it was an exceptional experience. -The resort is massive and extremely hilly but the staff does a great job of patrolling with golf carts to pick you up and bring you where you need to go -The rooms are huge and very clean. We got the most basic room which ended up being larger than any NYC apartment I’ve ever seen THE BAD: -Service is impossibly slow. We ate at all three of the restaurants and at each one we would get our food up to an hour after we ordered. It even took 30 minutes for them to pour my wife her glass of wine in a restaurant of 75% empty tables. -Food and drinks are fairly bland at all restaurants and largely not worth the colossal wait -Limited on premises activities and engagement from staff outside of the restaurants -Hotel is not on the beach and you need to take a 10 minute shuttle bus to get to the closest one -Arranged a transfer from the airport through the hotel and the transfer was late and had to be tracked down outside rather than inside holding a sign like literally every other hotel’s transfer THE UGLY: -We took the shuttle bus to the beach on our last night to see the sunset and eat at one of the bars on the beach (tastier food and better service than the hotel restaurants). The hotel shuttle advertises a final pickup from the beach at 7:30PM. Around 7:35PM we started to wonder if it was coming and we called the front desk. “Sorry no 7:30 shuttle tonight, you can pay for a taxi back to the hotel.” Not ideal. Brought the issue up to the manager and was offered a free drink at the bar for compensation - no thanks. Probably would have given it a pass but other than the spa, they really had not bought a ton of grace throughout the trip due to the other above issues. Would not come back

Charlotte Holter Jensen

Nice hotel, but lacking attention to detail and needs a bit of maintenance. The staff were all very nice and service was on point both in the restaurant and room service. The food in both Firefly and Alto is also quite good. We only had the thai dishes in Firefly, but these were delicious. The breakfast is far better in Alto and with a nicer view. The buggy service was usually quite efficient. The gym was also quite nice, but should have a restroom and more than 1 threadmill. We were a bit disappointed by the look and feel of the hotel compared to what we expected from the description and pictures. In general, the interior was not really our cup of tea, but it was also in need of maintenance both in the common areas, restaurants and rooms. It's mainly the smaller things that are in need of maintenance, but you would expect more attention to detail from a hotel of this caliber.