The Pavilions Phuket

Brenda Hubka

Luxury and beautiful gardens! Great massage (But Euro/US prices). Prompt, fast cart driving service to lobby & hotels. Wear mosquito repellent on your trip to the sauna through a beautiful garden. Decent brunch, though the Thailand omelette was different each time I ordered it 😆.

Hana Ahriz

I work in hospitality and can say that this hotel experience left me very uneasy. A global feeling that as a guest, you should pay extra for everything: - Arrival: no flexibility, impossible to have a late checkout, different time for a shuttle or any solution is brought really. - Room: facility -- horrible noise from ventilation and water leak - Support: I experienced an issue in my room that prevented me from sleeping due to significant ventilation noise. Despite making six calls to the front office and having two in-person conversations with staff requesting assistance, no solution was provided. - Guest experience shows that the hotel lacks effective management. Why? There’s little communication among staff, leading to poor service. - Breakfast: If you’re unsure about the sweet part, it’s best to skip it. Everything, from pastries to pancakes to waffles, turned out too dry. - Perks: It’s somewhat amusing to highlight ‘perks' like complimentary drinks and tapas at the 360 bar, along with a 20% discount at the spa, while no one actively encourages you to take advantage of them. This feels like deceptive marketing, and if any department has the chance to overcharge you, they will certainly do so. - Spa: extremely unpleasant experience; felt awkward, pressured about pricing, discount not applied, unkind treatment, made to feel forced and businesslike when all a guest wants is to relax. - departure: I waited in the lobby for two hours without a late checkout, and no one approached me. The only exception was one wonderful staff member with an ear piercing—he was genuinely nice. Thank you for that kindness! - Highlight: yoga was a highlight and the teacher was really nice There’s a pervasive sentiment of wanting to make guests feel special, yet it comes off as forced, inexperienced, disingenuous, and lacking in solutions. A pity!

Nora

This is possibly the best resort I’ve ever stayed at! I’m absolutely in love with everything about it – the breakfast, the food, and the amenities are truly outstanding. The service is exceptional, and the location near Bangtao Beach is perfect. The hotel strikes the ideal balance between luxury and convenience.

Eli Keimach

Extremely average. See below for details: THE GOOD: -The spa is excellent. Nuch did an amazing job and it was an exceptional experience. -The resort is massive and extremely hilly but the staff does a great job of patrolling with golf carts to pick you up and bring you where you need to go -The rooms are huge and very clean. We got the most basic room which ended up being larger than any NYC apartment I’ve ever seen THE BAD: -Service is impossibly slow. We ate at all three of the restaurants and at each one we would get our food up to an hour after we ordered. It even took 30 minutes for them to pour my wife her glass of wine in a restaurant of 75% empty tables. -Food and drinks are fairly bland at all restaurants and largely not worth the colossal wait -Limited on premises activities and engagement from staff outside of the restaurants -Hotel is not on the beach and you need to take a 10 minute shuttle bus to get to the closest one -Arranged a transfer from the airport through the hotel and the transfer was late and had to be tracked down outside rather than inside holding a sign like literally every other hotel’s transfer THE UGLY: -We took the shuttle bus to the beach on our last night to see the sunset and eat at one of the bars on the beach (tastier food and better service than the hotel restaurants). The hotel shuttle advertises a final pickup from the beach at 7:30PM. Around 7:35PM we started to wonder if it was coming and we called the front desk. “Sorry no 7:30 shuttle tonight, you can pay for a taxi back to the hotel.” Not ideal. Brought the issue up to the manager and was offered a free drink at the bar for compensation - no thanks. Probably would have given it a pass but other than the spa, they really had not bought a ton of grace throughout the trip due to the other above issues. Would not come back

Aamina

Stayed in a villa suite and it was phenomenal. The breakfast was soo good. The staff were all really nice and accommodating. Any issues were resolved pretty quickly. I’d definitely book for a villa suite because the included breakfast and private pool are soo worth it!