The Ritz-Carlton Langkawi

Intan Hasanah Ismail

I disappointed with my stay. The room was not clean upon arrival, with dust on surfaces and stains on the bedding. Additionally, the air conditioning unit was not functioning, making the room uncomfortably warm. I reported these issues to the front desk, but no action was taken during my stay. I would recommend the hotel focus on better housekeeping and timely maintenance to improve guest satisfaction.

Philipp

We had an absolute wonderful 1 week stay at the Ritz-Carlton in Langkawi! The Resort is nicely located within the nature and lets you instantly relax. We had the pleasure of many monkey family’s taking a visit on our balcony. The rooms/ villas are very spacious and the quality is top-notch. Daily service and small little messages/ treats were great aswell! The beach/ pools and bars are the perfect place to relax. Overall the staff goes above and beyond to make your stay remarkable - chapeau! We will definitely come back! 1 small rooms for improvement: - it took 3 weeks and one reminder to receive the refund from the deposit. I expect a better service for a 5* Hotel

Mohammad Kh

Our stay at The Ritz-Carlton, Langkawi was fantastic with 4 nights. The service was outstanding, and the resort's stunning views of lush forests meeting the beautiful beach provided a perfect backdrop for relaxation. The luxurious accommodations and diverse dining options exceeded our expectations. One downside was the cold swimming pool; a water heater would enhance the experience. Overall, a wonderful getaway that we highly recommend!

Nasmiza Ismail

A great experience if you want to immerse in nature and be pampered. The view from the room is amazing, room furnishing complete with bath tub. The maid prepared my bath everyday. Langkawi Kitchen menu is great.

Lisa KHJ

We stayed at the Grand Ocean Villa for a week, and while the villa itself was beautiful with stunning views, the overall experience fell far short of expectations. 🛖Couple of times the air conditioning didn’t work properly, the blinds were faulty, and on our first evening, I suffered burns from scalding hot water in the sink—completely unacceptable. 🧹Housekeeping did make lovely efforts with bubble baths and decorations, but we constantly had to request morning cleaning, which should have been managed proactively. 🗣️The biggest frustration was the staff’s lack of communication skills. English was a major challenge, and our orders—especially at breakfast—were repeatedly wrong, leading to unnecessary food waste. Same with every single meal we ordered for the villa. 🌮⚠️🚨Food safety was a serious problem. After eating tuna one night, we suffered from histamine poisoning, losing an entire day. On the last day, I had severe food poisoning and was confined to the villa all day, ruining the end of our stay. The compensation offered? A mere $90 in points - for losing two days of our vacation. I’d expect a more generous compensation. 💔 🎣We also booked a fishing trip through our butler for approximately €500, which turned out to be a joke. The guide didn’t speak English or offer any assistance, making it feel like a scam. It was also confusing on who we were talking with on WhatsApp. We thought it was with the butler we met on arrival. But it seemed like we spoke to 20 different people, which made it very impersonal and confusing. While there were highlights, such as housekeeping’s thoughtful touches, the poor communication, food safety issues, and inadequate compensation made this a deeply disappointing experience. For a resort of this level, we expected much better. Not worth the price.