Vikingen Infinity Resort & Spa

Maria Lilliendahl Elkjær Schmidt

⭐ Review of Vikingen Infinity Resort – A disappointing experience We have travelled to Turkey many times and have generally been very satisfied, but unfortunately, this trip did not live up to our expectations. The room We were four people but were placed in a very small room, barely suitable for three. It was not prepared for four guests – only two glasses, two cups, and two towels. After complaining at reception, we were given a folding bed, but the space remained very cramped, and our suitcases had to stay on the floor. The sea view was beautiful, but looking to the sides revealed a dump site and a busy road, making it impossible to enjoy the balcony – which only had two chairs emphasizing that this room was NOT meant for 3 yet alone 4 people. Cleanliness and noise Cleaning was far below standard. On arrival, there was an unused tampon on the floor – and even after I mentioned it, it remained there on day ten. We could hear loud banging noises from the elevator all night, and the cleaning staff were noisy early in the morning. There were no “Do Not Disturb” signs, and staff would knock and enter the room even when we clearly said no. One particularly uncomfortable incident was when a cleaner leaned her head onto our balcony from the neighbouring room while our daughter was sitting there early in the morning – completely unacceptable. Surroundings and service The hotel grounds appear attractive at first, but the traffic noise is constant even by the pools. The overall service level was low, and trash, cups, and used diapers were scattered around the pool area. There were too few bins, and the staff seemed indifferent. Bartenders were slow and unfriendly, while a few Indonesian employees were very kind and helpful – sadly, we witnessed them being treated poorly by their Turkish colleagues, which was uncomfortable to watch. Food and experiences The food selection was large but bland and tasteless, and we ended up eating out several times. In the hotel shop, we had a very unpleasant experience. A woman with short red hair shouted at our children (8 and 11 years old) simply because they asked about prices – which were not displayed anywhere. When I approached her to ask about the situation, she shouted at me as well. It was extremely unprofessional, and we chose to shop elsewhere. Entertainment Our children enjoyed the mini disco, but the rest of the shows were repetitive, with the same dances performed in different costumes. Overall Impression The only positives were the nice sea view, the many pools, and the time we enjoyed as a family. Otherwise, the hotel was a major disappointment. We cannot recommend Vikingen Infinity Resort, and we will never return. It does not deserve its five-star rating, I would rate it 2 at highest.

Vlada Shevchuk

The staff are so good!! Very professional and kind. The pools are so big and warm. There is a lot of tasty food and food choices. The rooms are very big and comfy, with a very good view of sea and pools. Also there is a lot of shops on the hotel territory, with very good prices and quality. The hotel are so clean and big, and the lifts are so fast. Also the hotel is well decorated and have a lot of plants. I will definitely come here again!!!

Katerina Bila

The Hotel is beatiful, lots of pools, Staff are very friendly, but the food is repetetive also very little meat and desserts for such a big hotel. The Ala Carte Restaurant which is inclusive one time in your stay the food tasted just like from the buffet we were expecting something different or a little change of flavours,there should be more activities during the day not just pools because when the weather is not sunny you dont really have anything to do, we love the design of the hotels the staff the big pools but the food was a let down for us Our Rating would be 7,8/10 overall Also would recommend going by bus instead of taxis costs 2€ per Person and you can get to Alanya Center, with a Taxi we paid 15€ for a 3km 5 minute drive and there was a fixed price no bargaining

fatima ait lhadj

The staff at this hotel were extremely rude. They refused to serve things and would argue or complain if you asked for something simple like more ice or another drink. They sat around talking in Turkish and almost making fun of you or talking behind your back, could not speak English, and overall showed no hospitality at all. Because of the staff, I would never recommend anyone to come to this hotel. On top of that, clothes went missing from the room. I am not saying it was stolen, but it is very disappointing that clothes disappear, even if it was by mistake. The food was not very good, but it was still possible to eat. Out of several staff members, I only met two who gave me a truly nice and warm welcome. All the others had no sense of service or guest-friendliness whatsoever. Honestly, this hotel is nothing compared to White City, where I stayed two years ago. I should never have chosen this one. Overall, the staff were far too rude, the service was on a very low level, and the price is much too high for what you actually get. I would never recommend anyone to stay at this hotel.

Clayton Watkins

PLEASE READ IF FROM UK!!! Well where do I start… First of all I don’t understand how a ‘5 star hotel’ can charge you for the WiFi?! Service: We had complained about the staff talking Turkish taking the mick out of us because we was English and the manager would not listen to our complaints when the women spoke about what happened, the HOTEL MANAGER was saying “you’re just a woman” until the men in our group said something. Then the bar staff was kicking the bins, smashing glasses trying to get to our group. They then tried asking me for my information when I had nothing to do with the situation which felt was very suspicious and intimidating. Food: Absolutely awful, bland, two of the kids we were with had food poisoning from RAW chicken in the kebabs, one of the men in our group then went and complained about the raw chicken to the person serving it and was told that there was no problem with it (RAW CHICKEN)!!! All inclusive food is the same every night, and everything just is just done with minimum effort. Room: Room is okay to be honest, the beds are rock hard, everyone in our 25 person group has had bad back or poor night sleeps. Pools: There is 1 life guard, who tried having a go at the kids we were with for stupid things like jumping in the pool. I know a life guards job is to make sure people are being safe, however he is very rude and hostile, he was having a go at the 15 year old boy we was with for literally just jumping in the pool. He then got security over to try get rid of us and made everything personal. After speaking with other families they also had similar interactions with this particular lifeguard. On a positive note there was a couple of the staff that were very nice and accommodating. Huge shout out to Aldo at the beach bar!! Really nice guy and deserves to be in a better hotel!!! I don’t expect to be treated like royalty, but I also don’t expect to be made to feel like a burden, or undermined as a paying customer. (Too highlight how little they care, watch how they give an automated reply to this review like they have with every other complaint)