Waves Hotel & Spa by Elegant Hotels

Robin Cowgill

My wife and I visited Barbados for the first time and stayed at Waves. We loved our stay here! The service was so friendly and attentive and the food was brilliant with lots of variety. We both visited the spa which we really enjoyed. The pool and surrounding areas were quiet and calm. We would definitely recommend. Kimi and Valery were particularly lovely!

naomi simpson

We throughly enjoyed our stay at Waves Hotel and Spa, situated on the picturesque part of the island with a beautiful white sandy beach and the most refreshing clear warm turquoise sea. Lots of free water sports such as paddle boarding, kayaking and sailing. Tubing, water skiing and jet skiing was also available for a fee. Very responsible staff keeping you hydrated on the beach with endless complimentary water, ice lollies and fresh fruit. The cocktails, wine and food were consistently of a high standard. The Asian Fusion meal in the main restaurant and the Club Sandwich in the pub was outstanding. The staff were all incredibly friendly and helpful. I wanted to say a thank you to Charmaine, who worked in the restaurant and pub area. She so kindly agreed to braid my hair the following day as I was not able to get a booking at a local salon. The hair was stunning, exactly what I wanted and it will see me throughout my one month visit of Barbados and Grenada. My hairdresser from London even messaged me to compliment my hair. We miss you guys!!! Hope to visit again. 🌴🥂❤️

Kayla McCue

My fiancé and I just returned from our stay, and despite our initial nerves after reading reviews, we had an incredible experience. We arrived early in the morning, and the staff kindly stored our luggage and quickly arranged an early check-in. Everyone, from the staff to fellow guests, was exceptionally friendly and courteous. The food was fantastic, with breakfast and lunch buffets offering a variety of options that changed daily, while dinner alternated between buffet and regular menu. There was always something delicious to enjoy. Whether we were relaxing by the beach or in the lobby, the staff frequently checked in to see if we needed anything, and by the end of our stay, some even remembered us, which made us feel truly valued. I highly recommend trying the water sports; we had a blast tubing and laughed more than ever. We can't wait to return to Waves on our next trip to Barbados!

Liz L

Do not book! Terrible customer service. I booked this hotel in Sept for a birthday trip. Unfortunately the flight I aimed to book no longer was available and I had to cancel my hotel booking. Per my booking, I had two days before check-in to cancel for full refund. I canceled 12 days before and the hotel has refused a refund despite countless efforts including proof of booking and cancellation. An untrustworthy company.

Brad Smalling

Wife and I vacationed here in July of 2024. We have visited Marriott properties and all-inclusive resorts in several different countries. This was our worst experience to date. The staff was friendly, but the service was beyond slow. We had to ask multiple times to get more water refills at meals. We offered if they would give us a pitcher we would refill ourselves, but they apparently have a policy to not allow that. Then they promised to be more prompt, and we still waiting constantly for refills. The same happened at the adult-only pool. Servers came by so infrequently, we would order a beverage and it would take a long time for the server to return. Then we would be finished and want another but constantly had to wait. There was no bar open anywhere near the pool for us get out and order something ourselves or we would have happily done so. The servers, seemingly had to cross the street to the beach-side part of the property (which isn't adults-only) to get orders then walk back. It was frustrating and unenjoyable. The food options were limited and meals were mediocre at best, so we actually cut our trip short and left after a 3 days even though we were supposed to stay for 5 days. The worst part of the experience was that management showed a deep level of concern as to why we were leaving (which was great) but then made promises to refund our points we used for the days we didn't stay. It was a nice gesture and appreciated as we did not ask for anything. Three months has past, I've checked in periodically but no action has been taken. I continue to get told it is because of inaction at the corporate level and the resort seems to indicate that it is out of their hands now. It would have been better if they never offered any restitution at all if they couldn't ensure to follow through with that offer. The country of Barbados is beautiful. The people were kind. But I would not recommend staying at this property.