Waves Hotel & Spa by Elegant Hotels

Brad Smalling

Wife and I vacationed here in July of 2024. We have visited Marriott properties and all-inclusive resorts in several different countries. This was our worst experience to date. The staff was friendly, but the service was beyond slow. We had to ask multiple times to get more water refills at meals. We offered if they would give us a pitcher we would refill ourselves, but they apparently have a policy to not allow that. Then they promised to be more prompt, and we still waiting constantly for refills. The same happened at the adult-only pool. Servers came by so infrequently, we would order a beverage and it would take a long time for the server to return. Then we would be finished and want another but constantly had to wait. There was no bar open anywhere near the pool for us get out and order something ourselves or we would have happily done so. The servers, seemingly had to cross the street to the beach-side part of the property (which isn't adults-only) to get orders then walk back. It was frustrating and unenjoyable. The food options were limited and meals were mediocre at best, so we actually cut our trip short and left after a 3 days even though we were supposed to stay for 5 days. The worst part of the experience was that management showed a deep level of concern as to why we were leaving (which was great) but then made promises to refund our points we used for the days we didn't stay. It was a nice gesture and appreciated as we did not ask for anything. Three months has past, I've checked in periodically but no action has been taken. I continue to get told it is because of inaction at the corporate level and the resort seems to indicate that it is out of their hands now. It would have been better if they never offered any restitution at all if they couldn't ensure to follow through with that offer. The country of Barbados is beautiful. The people were kind. But I would not recommend staying at this property.

Jalal Greene

Staff was fantastic very friendly, helpful and professional. It was low keyed and quiet. The beach was small but very nice. The facility was very clean and well maintained. The food was very good. We would definitely come here again

Mia Y

My partner and I visited Barbados for the first time to celebrate his birthday end of Sep - early October. We stayed at Waves for a week and had the most amazing time. The location of the hotel is spectacular, we had an ocean view suite and our meals were all included- one thing to note, the all inclusive at this hotel is a bit different from what one normally would experience- the breakfast options are limited and the same every day, lunch is a buffet set up with a few options that vary every other day. Dinner is a limited ala carte menu as well, which also has a few variations here and there. I’m guessing it’s because they aren’t a really big hotel so having a large buffet set ups would lead to a lot of wastage. I love that if you get hungry or miss dinner, they put out sandwiches late at night that you can grab and when you are on the beach they will keep coming around to take your drinks order and serve popsicles and cold fruit when it’s sweltering hot. There are water activities also included as part of the stay. The hotel is a bit outdated in some areas, so it looks a bit shabby but the cleanliness is maintained well and they are currently going through some renovations. Overall what made this an amazing experience is the hotel staff who were just lovely to interact with and so warm. In all the years I’ve travelled to various destinations, this was the first experience of having met people who are so caring, considerate and give off such a positive vibe at every interaction. Big shout out to Tamisha, Derek, Christine, Ashani, Astrid, Claudia, Loreal and Andre - you guys are just awesome - Thank you 🙏

Lauren Smalling

This was our sixth all-inclusive and definitely the worst we've ever been to. Our room was tiny and across a busy street with a unimpressive view of the adult pool. The water in the shower got lukewarm at best. Just trying to hydrate/get water refills was a challenge, so having good cocktail service was a pipe-dream! The pool closed at 6, there was no real entertainment, and literally nothing to do. Worst of all was probably the food....our meal-rating system became 'is this edible?' We were booked for 5 nights but were so disappointed in the property that we cut our trip short, changed flights, and flew back to the U.S. after only 3 nights. We are Marriott Titanium Elite members and booked on points. Marriott members - this is below a Fairfield level hotel in the U.S. The front desk staff was friendly as was the manager, but it seems as though Marriott may need to offer them a lot more support and investment to make this property what it could be, but isn't. *Add: it seemed many of the other guests were from the UK. As my friend from there said - they have fewer beach-island options, so reviewers from there might find this property acceptable.....*

AG SUAZO

This is different from other reviews. Why??“They’re not like us” It came close the equivalent of a red carpet treatment. On every eye contact we made the AGM followed us to ensure we had an excellent experience. The waiter “Antonie” and waitstaff went above and beyond! Yes.. the property is dated, but very clean. Updated flooring and furniture softens the blow, but major revitalization is needed. The Beach has no wow factor, nor does the food. Parking is tight. Please dine offsite 30min from BGI, 20min from town. Please absolutely enjoy this property Signed “Not like us” -Kendrick