Shawn Groat
Only gave a four star for the service because the people at the coffee bar in the main lobby as well as the activities directors were not very helpful at all. All other staff were amazing. From the front desk at check-in to the Butler Carlos, Maid Service Nancy, Pool Concierge, Bar staff, Wait Staff, Bike tour gentleman (Nathaniel?) and anyone else who worked on the property. Extremely friendly, and always willing to lend a hand. Did not have a bad experience with the food, all the restaurants were extraordinary. All four people in our party enjoyed every meal. If there is one critique for this property it would be that the dress code for the restaurants were not upheld. Guests wore shorts, t-shirts and tank tops into the "formal" restaurants that require pants and collard shirts. If a standard is written, everyone should be required to dress appropriately for the dining experience. Because of the openness of the property, the amazing staff and quality of the food, this is definitely a location we will visit again in the future.
Natalie Thomas
My partner and I had a truly fantastic anniversary vacation this week. We stayed in the castle suites, and our butler, Kelvin, was incredibly responsive and helpful. The entire property exceeded our expectations. The location was perfect, and there wasn’t a single bad view to be found. Relaxing by the ocean was delightful, and every meal we enjoyed was wonderful. I am vegan and really appreciated the variety of options available. We had a great time with the entertainment staff and thoroughly enjoyed all their offerings.
Everyone we encountered was genuinely friendly, and the hospitality was second to none.
Special Thanks To:
Entertainment: Luisa, Rodrigo, Julio
Wait Staff: Miguel, Eduardo, Kelvin, Manuel, Julio
Colton Pool
This resort is beautiful and hard to leave! Every part of the property feels thoughtfully designed and well-maintained. The food was consistently good, though not particularly memorable—except for the sushi restaurant, which we loved so much we visited nearly every day. The beach did have a lot of seaweed, as expected from our research, making it less appealing for swimming. However, the resort’s large, clean pools more than made up for it.
In August 2024, my wife and I stayed in the Castle for our honeymoon. Upon arrival, something seemed off with how the front desk staff handled our check-in. We were eventually taken to a room that appeared partially under construction—several lights and the sink didn’t work. Comparing it to the photos of the room we booked, it was clear this wasn’t the same. It seemed our original room might have been given away due to our late arrival. While this initial experience was disappointing, the front desk assured us it would be resolved the next day. True to their word, we were moved to the correct room, which matched our expectations perfectly.
From that point on, everything was exactly what we hoped. Our private concierge, Eric, was exceptional, handling all our requests efficiently and with care. He managed our reservations, room service, golf cart transportation, and even arranged a special dinner on the beach for us.
Although the check-in process and first night weren’t ideal, the rest of our stay more than made up for it, giving us the relaxing honeymoon we had hoped for.
Nathalie Adrian
We had the most incredible experience. We were given a butler (Alexander) when we first arrived, gave us an amazing welcome drink and took us to the room. It was spacious and so clean. Our view from our porch was the beautiful ocean. We also could walk off the porch to the ocean.
Our butler, Alexander, was perfect. He was able to get us anything we needed. He made all our reservations and took care of any issues we had. We were so grateful to have him around.
Everything is within walking distance. There were a lot of pools but the Main Pool was the best. The spa and restaurants were all exceptional. Our favorite dinner was at the Italian restaurant. Our server Miguel was so great and polite. Although we enjoyed that the hotel was mostly quiet since it was what we were looking for, we also liked that they had great party options as well. The nightlife and performances were fabulous.
The hotel is very secure and gated so we felt safe. Can't wait to go back!
Rebel Jerin
I have nothing but wonderful things to share. We were here for our honeymoon and it was such an amazing experience. Our butler in the castle was Frank and he was so very accommodating. We can say that there is not a lot going on at the resort, so when you do get tired of eating, drinking and swimming, you are done at the resort. Not much entertainment and on two occasions when there was to be evening entertainment, they did not show. Having the butler service though solved that problem quickly. We were ready to leave the resort for something different and when we asked Frank for suggestions, he immediately sprung into action and found us things to do with very short notice. The food was great and the bartenders and all staff was over the top amazing! We will be back with a better plan for excursions. The beach is the least attractive part of the resort. It is muddy, small and full of seaweed and there are no water sports available at the resort. Some extra activities at the beach would be great! They could stand to add some different beers and better wine, but you expect that when going to an all inclusive.