Jason Scime

My wife and I had the pleasure of spending 8 days at this beautiful resort. The service was good, the staff were mostly very friendly and a pleasure to be around. Two of the staff in particular were excellent... Dahlia and Jason. Dahlia went out of her way and went above and beyond expectations of a server, so happy to have met her. If you go for breakfast at the buffet, definitely ask to sit in her section. Jason is very kind and attentive and a pleasure to be around, very high level of professionalism, ask to be seated in Jason's section when you go for dinner at the Rum Factory. The rooms aren't very well updated, but the view and the food and the rest of the resort is fantastic. The beach was very nicely kept. Plenty of free lounge chairs in the sun and in the shade. I would definitely recommend going.

Christopher Cuzio

90% of the food was horrid quality. Even the insanely overpriced candlelit dinner gave us food poisoning (we believe from the shrimp cocktail). Room service was completely inedible. Only a select few things at the buffet were worth getting. A lot of food had spice added to mask the lack of flavor and quality. Examples are the curry and even the lobster bisque. Most employees were rude and inattentive. I've never seen more workers standing around doing nothing. The vast majority of individuals we interacted with clearly didn't value their jobs, nor were cut out for work in "hospitality." On the note of the candlelit dinner, we were prevented from eating or relaxing once we sat down. We were posed for pictures for a good 15 minutes. Only to be told if we want the pictures, it'd be over $100 more. The only saving grace was the beach, which was ridiculously small. Overall, this resort boasts luxury and good reviews. I'm not seeing it at all. We won't be back. I'm not sure how or why hilton keeps their name on such a place.

Heather Wohlever

Went here with a resort day pass and it did not disappoint. I could hang out in the lazy river with a beverage in my hand forever. The beach looked lovely, but there was a sign recommending water shoes because of sea urchins and we didn't have any with us. Lunch was delicious as well.

Auja Jones

I’m here now and this is my 2nd stay (came in 2019.)Overall the resort is beautiful, but the customer service we’ve experienced, specifically with the front desk and lobby staff, has been poor and rude. When you ask a question they look at you like you’re bothering them and it’s very off putting. The restaurant reservation system is terrible and the employees just shrug and say, “maybe try again tomorrow.” The Playa representative literally chased us down in the lobby to sit for their “not timeshare “ presentation. She lied and said she was helping us book excursions and dinner reservations, but that was obviously a lie.Once they realized we were not buying, the representative was visibly upset and got up and walked away from us. I would recommend this resort for the beautiful views, the lazy river, and the food and drinks were good.Customer service definitely needs to improve, as I’ve noticed a considerable difference since my last stay here a few years back.

Cindy singh

Went to Jamaica in April/May for the first time. I went with my husband for his birthday. We stay at the Hilton rose hall, and we had the best time ever. It was an all inclusive. We had no problem.Everything was on point. The staff was amazing. The place was clean and well maintained. The food was great. I will definitely visit again.

Jaevion Nelson

This is actually one of my preferred hotels, especially in the Montego Bay Area. The hotel is quiet, staff are courteous and very helpful and the banqueting and events team is superb. I love the set up of the place. The food is great. I was a little disappointed that the buffet is not available in the evenings for dinner but it forced me to try the restaurants which I don’t typically do. I had an amazing meal at the international restaurant that is located in the lobby. The bartenders know how to make a mean drink too, if you like it strong. Don’t worry, you can get something that’s not strong too.

Richard Pabis

This property is definitely a gem, boasting beautiful features and a lovely ambiance, but let's be real—it’s not exactly a wheelchair-friendly paradise. With limited access points and a few tricky spots, navigating can feel like an obstacle course rather than a leisurely stroll. However, with a bit of creativity and some helpful assistance, you can still enjoy what this place has to offer. It’s worth a visit, but just be prepared to tackle a few challenges along the way!

Guru Patel

(Do Not Recommend) Check-In Process: Entrance is poorly lit, very dark. Arrived for check-in at 2 PM; informed that the room wasn't ready (understandable as check-in is at 4 PM). Front desk staff indicated that the two-bed beachfront room we booked was unavailable due to a water issue. Offered a supposedly "upgraded" room on the 8th floor, which overlooked a noisy main road and party scene, rather than the beach. Even after not providing the room we booked, we received our room at 4:45 PM. Front desk staff were indifferent, showing no concern for our tiredness or the kids; their attitude was unprofessional, as they merely stated, "We’ll let you know when it’s ready." Returned at 4 PM to complete check-in; given a key but instructed to return for the room number. Confusing key programming process; staff was rude and unprofessional, offering no options for room selection. Room Condition: Room was outdated and poorly maintained. Noisy fans; air conditioning took a long time to cool the room. 8th-floor area was dirty, dusty, and lacked cleanliness. Elevator was slow and unsettling. Restaurant Experience: No information provided about restaurant hours or reservations; had to figure it out on our own. Limited dining options; lunch buffet was the primary choice. Breakfast was decent; lunch was good. For dinner, told reservations weren't needed, but upon arrival, we were asked to wait or make a reservation. Even with a reservation the next day, had to wait an hour for a table. Unprofessional staff; servers were unfriendly and unwelcoming. Dinner options were limited and unsatisfactory. Bar Experience: Lobby bar was decent; poolside bar was less attentive. Service at the pool bar felt indifferent. Additional Notes: Walking back to the room from dinner was challenging due to poor lighting in the walking areas, making it dark and unsafe. The resort felt empty and lacked a vibrant atmosphere. Overall: Did not enjoy our stay. Will not return. Staff was unprofessional with no customer service. Outdated property in need of renovation. Dirty and dusty floors and walls. Lunch buffet was good; no other choices.

Jessica Darbouze

Excellent ocean view from room! Couldn’t ask for a better please to wake up and watch the sunrise every morning. There’s a strip of beach (mostly for relaxing on the sand) and two pools (one with fun activities and one for quiet relaxation). If you have kids, take advantage of the Kids Play amenities - they watch your kids and do fun activities with them so you can go do adult things :) Overall, a good stay.

brian neal

The resort is mostly nice. I would say 4 star not 5. The service is somewhat inconsistent, it really needs on who you get. We had a villa and was assigned a butler. I don't feel it was an added benefit . We did most of the leg work for our activities. We also had to leave the resort to enjoy the beaches.

Patrick Weizman

I forgot to write this when we went in 2022. Comparing a recent trip to Secrets to Zilara Rose hall was helpful. Service is fantastic at this resort. You feel like a welcomed guest. Rooms and the resort are clean and updated. Food / drink quality & selection was above average. Pools were great. Beach is VERY small. It is just ok. Good selection and location of restaurants / pubs / snack places.

Fidelis Agboli

Nice, complete gym. Typical all inclusive experience. Food was pretty good, but off at times. Below-average Caribbean beach. Shower didn't stay hot long enough. I'm generally not a fan of all-inclusive hotels, so take that into account

Kristina Gebel

The only thing good about this place was the location and views other then that we had a horrible experience. I had to wash my hair with water bottles because there was no water pressure one day, and they told us we could switch rooms but the water would be cold. The service at the restaurant took forever to get drinks, it was honestly faster grabbing the drinks ourself and coming back. And the fact that bar service hours are limited was not the best. Did not feel like the all inclusive resort or Hyatt brand that I’m used too.

Kathryn Tipton

We had a 10 night stay at the beginning of this month. It was a 15 - 20 minute transfer from the airport. When we were greeted at the hotel, we weren't offered a drink or wet face towel, whilst everyone every us got one. Checking in was quick, and we were taken to our room. Which was at the back end of the hotel. It felt like it was in a dark, dingy area. Block 1. We went into our room, and it was not what we expected. We had booked a King Swim out room. It was a swim out, but nowhere near the pool bar, and it was a swim out into a semi private pool. That wasn't what we wanted, we didn't want to be separated from the hotel facilities. In fact, the front of our block was the Zilara, and the rooms at the back of our block were the Ziva. We asked to move rooms because we hadn't received what we had expected, Osheaden on reception dealt with our enquiry. He was so rude and unpleasant and unhelpful. After alot, and I mean alot, of Osheaden saying he couldn't help, and making it into a massive thing, we upgraded to a king suite swim out, much better location and the room was slightly better, at a cost of $75 per night (he started out at $100 per night). The room had a mini bar with 4 very small cans of beer, then coke, Sprite, and water. We asked for a bottle of wine to be put into the mini bar, and we were told no. We said ok, we will order a glass on room service, and you can't order alcohol to your room on room service. I felt this was very poor. Our room still didn't connect with the pool bar area, but it had a lovely swim out into a huge pool. The food was great, lovely quality, we liked the restaurants, which you do have to book in advance. It was a pain to book. They opened a desk up at midday every day to book your dinner reservation, which meant you could queue a long time here. Towards the weekend, the hotel got absolutely packed, with very loud, boisterous Americans, who were very clearly there to party and raise the noise to an unpleasant level. It was 3 people deep at the pool bar, so we chose not to go into the Zilara pool again. We walked over to the Ziva family pool. This was so much nicer and lovely and calm. We spent Thursday to Monday here. On Monday, the Zilara pool was back to being peaceful, so we again went back to this pool for a day before we left. Some staff here are unfriendly, for example, Kavion on the pool bar, never ever smiled or welcomed us. It's beyond me why staff are like this, we are on holiday and don't want to see unfriendly faces, we want a welcoming smile. However, Davion, the concierge, was outstanding. He was friendly and always happy to help. He made us smile. There are buggys that take you around the hotel, which was great, because most of the restaurants are over at the Ziva, which isn't a long walk at all, but the buggys are just helpful. The 2 sandy beaches are lovely and protected by big boulders. Alcohol choice, they should have international brands. Every time we asked for a brand, they had run out. The prosecco is very low quality, very sweet, and only 6%ABH. We ended up just drinking water. It was our 25th wedding anniversary , and despite the hotel being told, several times, they did nothing, which was very disappointing. However, while we were having dinner in one of their restaurants one evening, a manager was going round, asking guests how their holiday was going. So I mentioned our anniversary and that I was upset the hotel did nothing to help us celebrate. This manager was called Jason, he was so lovely. He produced a bottle of Moet & Chandon and had that delivered to our room. He did what he could to make our day special. Thank you so much Jason. From them, we bumped onto Jason a few times throughout the rest of our holiday, and he was always happy to help us. He rang for buggys to collect us and made sure everything was perfect. He really is an asset to the team, and really cares for guests. Overall, I think the Hyatt Zilara Rose was an OK hotel. I expected more from a Hyatt. They need to be more in tune with holiday makers.

Issa Smith

Our laptop was stolen by the bellman who brought our luggage from our room to the shuttle to airport. We have photo evidence and tracked the laptop to a location on the resort. Unfortunately, we did not realize until already at the airport that the laptop was gone. The front desk was incredibly dismissive and put us on hold for 15 min, 3 different times. I could hear someone pick up and hang up the call. When I called back, she stated “didn’t we tell you we’d call you back if we found the laptop?” I asked if she could speak to the bellman directly, as I could see the laptop was in the main building (not our hotel room building), so clearly he or someone took it, and we would forget about the incident if the laptop was returned to us. She abruptly put me on hold again, and eventually hung up After almost two hours of waiting for a return call, we were for td to board our plane. I have employee names and now plan on reporting them. It’s been four hours and they still haven’t called back, and appear to be screening my calls, as no one is picking up the phone, tried calling from a different phone number and they answered. Hung up again. Do not ever stay here. Hot water didn’t work for 3/5 days, at one point the water completely shut off when my body was covered in soap.

Francisco Santillana

The experience was like no other. The food was very high quality! The service was impeccable, everyone was nice and ready to offer any assistance. The rooms and hallways had great air conditioning too despite the real hot weather conditions. Honestly there’s nothing i can think of that needs any improvement. You can tell that Hyatt is dedicated to ensure the highest quality of resort experience. You will not regret it.

John Z

Our stay at Hyatt Ziva Rose Hall was nothing short of spectacular! From the moment we arrived, the staff went above and beyond to make us feel welcome. We ask for a room upgrade and the staff was able to get us a upgrade to one of the deluxe rooms with private pool. Both rooms that we had were luxurious, spacious, and offered breathtaking views of the ocean. The resort’s amenities were top-notch. We enjoyed the variety of dining options, each offering delicious cuisine and exceptional service. The pools and beach area were pristine, providing the perfect spots to relax and unwind. Call out to the staff within the kids room. These staff were exceptional and make it a point to remember your kids names. We drop our son there, for what we thought would be a couple hours so we can have some alone time, and instead, he did not want to leave. He had so much fun, that he just wants to stay at the kids room all day every day. Additionally, the entertainment and activities were fantastic, making every day exciting with dancing, fire show and music. We can’t wait to return.

Cassy PS

Hands down the best resort I've ever stayed. The staff were amazing, courteous, and polite. Accomadations were superb. The restaurants, especially the Asian one was great! Pool bartenders and staff were a pleasure and entertaining. I will definitely return.

David Carter

Old resort but family food was better than adult side. Beach was ok sailing for about 15 - minutes ok need security for personal items brought by guests. Phone went overboard. Entertainment on adult side was good on a few occasions by female sax player very young but good. Violin pl a year was good also but never chatted with her.

Jim Tompkins

Ziva is a happening place! Krystal is indeed a great check-in gal. She upgraded us and sent a special birthday gift to our room. Our room is spacious with a great ocean view. Air conditioning is only complaint It never gets below 73. But I think that is by design. Pools are great. Well taken care of. Food choices are way better than we expect from an all-inclusive. This is a great place We are totally enjoying our week here

Jenn

Best resort I've ever stayed at. The location is right on the beach. The staff is so nice and accommodating. I didn't want to leave. Make sure you ask for Mr Love if you need a lift on the golf cart. The food was delicious and the drinks were never ending. Something to do each day at the pool. 10/10 recommend you book this place.

Tk Ware

Our group of couples+1 really enjoyed this resort. The view from each of our rooms was amazing. There was plenty of entertainment each day. The restaurants were clean and most of our servers were nice and friendly. The food at the Italian restaurant was so delicious that I asked for seconds to share with my sister.

Sharon Michelle

We spent 3 nights/ 4 days at this resort. From the moment you get in property you are treated very well. Welcomed with champagne and a cold towel. We arrived before check in time so our room was not ready, but we still had access to all amenities. We changed right away and headed to the pool. The room we had at first had a slight issue that was out of the resorts control, but they were quick to move us to an even better room! Very pleased that they were quick to help. I wouldn’t recommend any drink with tequila as it did not taste like tequila at all, but if you stick to rum based drinks you will be okay. Overall had a wonderful stay and would definitely recommend to anyone who wants a nice relaxing getaway.

Duane Carr

Lots of parking behind the conference business center to the left of the property. Breakfast space gets packed quickly during the summer and christmas seasons. Several restaurants to choice from with a central kitchen and multiple chefs. Dining lines for restaurants get long in the night since no buffet option is available. Gym is kept clean and convenience store items are pricey. Taxi and bus service is available. Good spot for adults

Theresa Coles

This was a great experience for my family, my daughter was married here October 5, 2024. I would like to give a Special Thank you to Hopeton the Guest Host Assistant, he was Great ! I appreciated his professionalism and dedication to our needs. He exceeded beyond words of service for me and he should be recognized for his outstanding contribution to this establishment. He showed the qualities of a great leader.

Aditi M

If you are in a mood for party then this is the place for you. This is a small resort so definitely feels like home. In couple of days staff starts recognizing you and you get the feeling of home. Internet connection was really good. Room service is on point. I am a vegetarian and I always had food on my plate. Sister properties secret wild orchid and secret James are good too and a lot of activities take place there.

Eshaunte' Williams

I loved every minute of my trip here. It was my first time in Jamaica and definitely my favorite trip I’ve ever been on. I love how the resort gave you access to literally TWO OTHER RESORTS as well and their all amenities for NO EXTRA COST which was awesome and it allowed you to get many different experiences and try different foods and drinks. The resort is so inclusive too which is awesome because you may see one person doing one job in the morning and then later that night they are a superstar fashion model or painter and the resort allows it’s employees to be free to dream and pursue their passion which I’ve never seen before! They even have some excursions that are free you just have to find them

Carolyn Daugherty

It was very nice in the beginning. Really elegant. Could have had more activities etc. Our room was amazing with a pool outside our deck door, a hot tub on our deck. Plus, we had Butler. The only thing, I was maybe 30-45 minutes out the shower when the ceiling fell in it. So, glad I was not injured. Our wait to be moved was about six hrs. I hated the fact that they took so long, that we couldn't get the same accommodations on the ground floor... because we had to be moved to the 5th floor. They had Shrimp Tacos that were to die for everyone that eat spicy wings said, they were good. Other than that their food was not so good. We ordered room service...Steak and Mashed Potatoes (the steak looked boiled) no flavor the Cobb Salad was lacking what makes it a Cobb Salad, wilted onions etc, not fresh at all. We walked over to the World Cafe at the Resort next to us for breakfast and it was a Buffet with many choices. They're food was amazing!!!

Kim Banks

Surprisingly, my husband and I did not get the experience we paid for with this resort. We purchased the butler option and we only saw him twice the entire stay. Once at check in and once at checkout. He said he had an emergency and he apologized that the resort did not make us aware or reassign someone to make sure we were taken care of. We went to celebrate our 15 year wedding anniversary, but we did not get any recognition of that. Other rooms had banners on the doors, etc. Yes, we made them aware, and no there was no special treatment or warm welcome for us. We also encountered rudeness when dining, ordering drinks, exchanging large bills( I was shorted and the girl said she assumed I would a tip) and added pressure to tip from other of the employees also. It was so uncomfortable I stopped tipping all together on my last day. After tipping over $200, in addition to all the funds we invested in the stay...I expected a more pleasant experience. I spent the last two days of my stay on the secrets side. Better food, fun, and service!

Donwit 2020

Don't get a Swim up room if you stay here. It smelled like mildew, and the touch-up work was horrendous. We had the same problem after the room change. We woke up to a puddle of water behind our nightstand leaking from the shower. We were told the Oceanview rooms or the rooms upstairs were better by other guests. Make sure you wear mosquito repellent, especially while you sleep and take something disposable to sleep on. The views at Attitude were breathtaking, not so much the food. Other than that, the food was average for a resort. Fishnets was the best option for food. To get hot water in the shower, push the button under the shower handle. Don't even bother bringing cleaning supplies for the shower. Whatever is going on with the glass, it's inside the glass. On another note, Secrets appeared to be a better option as far as having rooms right on the beach. We loved the karokee at the Piano Bar. Be careful ordering alcohol on the beach. I felt weird after drinking it. Buy your souvenirs at the airport. Prices at the resort gift shop was overpriced. If you want more of a party experience, book between Thursday-Saturday. We hope your experience at Breathless is better than ours.

Rileny Jobin

I spent 4 days at Secret St. James, which also gave me access to other Secrets properties like Breathless. I loved the hotel's design, the cleanliness of the pools, and the service from each bartender, especially Junior, who always made an effort to bring a smile and craft a good drink for the hotel guests. However, the food was not the best. The buffet needs to ensure the correct temperature for cold cuts and cheeses, as well as for fruits. The food at the buffet did not have the best flavor nor was it kept in the best condition to remain fresh and healthy. Despite the hotel being beautiful, there was no air conditioning in the restaurants. The room maintained a temperature of 20 degrees Celsius, which was not low enough to cool the room properly. None of the bars had air conditioning, and the gym is very small and lacks air conditioning as well. The beach is lovely and private, with no bothersome vendors, which is wonderful. The night events are great with an amazing singers and games. A downside of each restaurant is that they require you to order all your food as soon as you sit down, and the waitstaff are often cold and impatient. This might be because they are tired from the heat inside the restaurants and bars. In conclusion, it is one of the best hotels I have enjoyed in Jamaica, but I would rate it 3 starts out of 5 due to the lack of air conditioning or proper ventilation in the interiors of the various areas.

Patrick Weizman

This resort needs some TLC. Many things are in disrepair. Service is not up to standard compared to other resorts in Jamaica. Food / drink selection and quality is just ok. The beach is pretty great, and the rooms are fairly good. It has potential, but there are better options in Montego Bay.

Free Squirrel

We had a great vacation in S. S. James. Room was spacious and clean, the beach fantastic. There's a variety of restaurants and bars, nice music and, above all, excellent service! Would definitely recommend 😊!

Dani Alex

DISCOUNTS Since Hyatt took over, this property no longer offers any travel agent rates. Even the GM confirmed it’s all managed through the Hyatt TA site, which shows no rates available. ROOMS The rooms are outdated. I booked a Preferred Club Ocean King, but the minibar wasn’t fully stocked, snacks were missing, and the fridge wasn’t working. I found hair on the floor, and both Jacuzzi tubs had stains, making them unusable. FOOD One of my main reasons for visiting Jamaica was for great jerk chicken, but the only Jamaican restaurant didn’t even have it on the menu. The oxtails were mostly fat, and appetizers like the spring roll were disappointingly small. Room service was inconsistent, though the rum toast and coffee stood out as breakfast highlights. The jerk chicken at the lunchtime hut was the best food on the property. Pizza and chicken curry patties were just okay. COUPLE VIBES ONLY Though listed as adults-only, the resort heavily caters to couples. Solo travelers, like myself, may feel out of place, especially since staff prioritizes couples for reservations and service. I noticed couples receiving perks like free bottles, while I was largely overlooked. The daily activities, like “couples trivia,” reinforced the focus on couples. If you’re traveling solo, be prepared to feel excluded. PREFERRED CLUB The Preferred Club upgrade isn’t worth it. There’s no enforcement on who can access the amenities. I noticed guests who hadn’t paid for the upgrade using the Preferred Club pool and food services without any staff intervention. The $200 in coupons can only be used in small increments and aren’t redeemable all at once. The advertised “special experiences” are also exclusively for couples, which was disappointing. FINAL THOUGHTS I chose this hotel because of its advertised 4-5 star rating. I’m fine paying for luxury, but this wasn’t it. Compared to other high-end properties like the Ritz-Carlton in Singapore, this fell short. Secrets St. James is not worth $500 a night – $300 would be more appropriate.

Christopher Christie

Beautiful resort. 4 stars for the room because while it was comfortable and adequately roomy, they could use a bit of refurbishing. That being said, if you plan to spend a lot of time in the room, maybe Jamaica isn't the best choice for a trip. There was so much to do on the resort and the views were amazing. We will definitely be back.

Bill Buenger

After 6 trips here, we will not return. The smoking policy is not enforced even when discussed with management. It has turned into a party resort where inconsiderate guests do what ever they want. Food quality has dropped significantly and so has the service. The only good thing on this trip was the extraordinary service by our butlers. Current management does not care and give lame excuses. We waited 2 1/2 hours for food with a pre planned anniversary meal. The excuse was half the staff was attending a special event. I'm all for doing things for the staff but maybe not do it the same night as a returning guest dinner. Too many other complaints to list.

Amber Sanchez

Last year for our anniversary we were at royal Bahamian with butler service, and had an amazing experience. So this year for our anniversary we picked Montego Bay with butler service as well. One of the two butlers lack communication and on our anniversary did absolutely nothing to make our “day” special. I don’t know if we just had high expectations from our first Sandals trip, but no happy anniversary or anything. We asked to move our anniversary/dinner reservation the day we got there since she had us at 9pm for whatever reason. Then 3 days later after I mentioned it couple times our reservation was not moved. That is just one of many things that did not happen. We usually don’t complain, and make the best out of our situation. The beach was very nice and the resort is very clean and everyone is really nice. But, we will not be going back to that location or possibly never having butler service again since it is expensive.

Paul Bateman

My wife and I just returned from an 8 day stay. We have been to 11 Sandals in the past 2 years and each property has its own unique thing about it. But we give Sandals Montego Bay props for being the oldest property in the portfolio. The things that impressed us the most was the beach area. Very impressive and plenty of space to relax and enjoy even in the evening. Employees very energetic and always smiling and very egar to help even if you didn't need it. Maintenance of the the area by far the best I have seen out of all 11 Sandals we have been to. Some small issues but nothing that really jumped out at you. We meet Chris the GM great manager all the way around was great meeting him and my compliments to him for having such a great staff and maintaining a beautiful property that is a flagship property and the oldest in the portfolio . So in all great experience Sandals Montego Bay. We recommend staying at Montego Bay and giving it a try yourself. For Us it makes our top 3 Sandals we have enjoyed.

Elizabeth Smith

Sandals Montego Bay has some definite highlights, but there are areas where it could improve. The food was amazing—definitely a standout—and the beach setup with a swim-up bar was perfect for relaxing. Our room had a lovely view, though the interior itself was only a slight step above a Holiday Inn Express, which felt a bit underwhelming given the resort’s premium branding. Room service was disappointing; it took 3 hours just to bring us bottles of water. Also, the chair reservation policy is not enforced, so many chairs sit reserved and unused, making it tough to find a spot. Overall, it’s a nice resort but needs work to meet expectations at this price point. We won’t be coming back.

Derrick Edwards

We loved experiencing this Sandals resort as we celebrated the wife's birthday for the weekend! We enjoyed a butler suite with a balcony tub. Our butler team set up a few special requests for us and could not have asked for a better suite. We desired better weather: it rained over half the time we spent for the weekend, so we didn't risk scheduling some of the Dunn's River excursions. Finally, we enjoyed some great entertainment options, that honestly could bring us back to enjoy this resort again! Our single negative comment: this resort is located by the airport and we could hear every plane take off during the day.