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Montego Bay Holidays
Luxury Accommodations
Hassle Free Booking
Winter Sun Destination
Montego Bay
Easy-going days and lively nights will be enjoyed when you stay in Montego Bay, a fabulous resort in sun-kissed Jamaica.
You’ll discover stunning white sandy beaches, awe-inspiring coral reefs, mouth-watering gastronomic delights and - as you would expect - you’ll hear the rhythmic beat of uplifting reggae music everywhere you go.
This enchanting getaway - known as Mo’Bay by local people – is home to some of the island’s most exquisite hotels where you’ll be given the VIP treatment the moment you arrive.
Montego Bay – the capital of Saint James Parish - is blessed with magnificent beaches and one of the most popular is Doctor’s Cave Beach, a 300m sandy expanse with amazing coral reefs and a host of thrilling water sports on the waves including water-skiing, kayaking, paddleboarding, windsurfing and jet skiing.
Catamaran cruises, yachting trips and snorkelling tours are other popular water-based activities in Montego Bay. There’s also the option to climb aboard a trusty pedalo or banana boat for a feast of fun.
Other great attractions include an aquatic theme park, jungle ziplining adventures, Bunker’s Hill Cultural Experience and an incredible marine park where you’ll be wowed by huge luminous coral reefs and mangroves which are teeming with colourful fish.
Gloucester Avenue - known as the Hip Strip - is a bustling area where you find a myriad of superb shops, bars and restaurants when you can savour the flavour of jerk chicken and other traditional Jamaican favourites. This place really bursts into life in the evenings with live music and pulsating night clubs where you can dance from dusk till dawn.
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4.3
Google reviews (6007)
Montego Bay
Prices from
£1409
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Experience complete elegance and excitement at the 5-star Dreams Rose Hall, a divine choice for a Caribbean holiday on the paradise island of Jamaica. Located in Montego Bay, this all-inclusive sanctuary offers a host of leisure opportunities, with the...
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4.3
Google reviews (6007)
shamoy wallace
My stay at Dreams Rosehall was really well spent. Let me first start with the positives. The property itself is beautiful!! Almost every where you walk on the property you'll have an amazing view of the sea. The lazy river and slides gives a great mixture of excitement and relaxation whichever you feel for. The position of the restaurants are mostly central and you'll always in reach of a bar or food stop.
The service is 5 star! The staff will make you feel at home. I experienced no bad service at all.
The food is really good. There is a perfect balance of Jamaican and international cuisine. From the main buffet, to the a la carte, there is always a great variety with great taste. I tried almost everything.
The only issue I would have had isn't really a big issue as but I do believe the rooms are bit dated. They are clean but I think with some small renovations they can be much better. All in all, it was an exceptional experience, thank you dreams for a great stay!
Monique
The food was always amazing, with lots of variety. The staff couldn't do enough, always there to help. The service was impeccable, and they were always really friendly. We did have to change rooms, some of the rooms could do with a bit of updating.
There were many activities at this all inclusive resort and we never felt bored. My family and I decided to pay for a boat trip that they had on offer with a company they work with, which was absolutely amazing.
There was quite a hard sell for a time-share like programme, but apart from that, no complaints really.
Ella Zoon
Check-in was scheduled for 4 pm, but unfortunately, our room wasn’t ready until 6 pm. To their credit, the hotel made up for this by offering us a complimentary late check-out (normally charged at about $50 USD per hour), which was appreciated.
The facilities overall were clean and well maintained. However, the spa was missing a sauna and steam room, which was a bit disappointing.
Food was mixed. The Italian restaurant was a highlight with very enjoyable meals. The buffet had a decent selection, but many items were served warm or even cold instead of hot, which took away from the experience.
The restaurant staff were excellent — very friendly and often went above and beyond to accommodate requests, which really stood out.
Entertainment was varied. The DJ played throughout, but the music selection could have covered a wider range of genres. On the other hand, the poolside entertainment was fantastic, and the lazy river/tube pool was a lot of fun — we ended up spending a full day just relaxing there.
Rooms were decent and clean. The bathrooms felt a little dated but were well maintained.
Overall, it was a comfortable stay with some memorable highlights, though there are a few areas where the experience could be improved.
Denise white
The Whites had an AMAZING time here at this resort , The staff were very friendly and nice We really enjoyed the food and hospitality from the Staff. I just wanted to Thank some of the staff Rohana Kaye and Tara Ann they took really great care of us and Amelia and Also Marco from the Rum House I will be back soon for another visit I just want to Thank each and everyone of you for your service ❤️❤️❤️🫶🏽🫶🏽🫶🏽🫶🏽🫶🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽 I also want to Thank Mrs Collete on the 6 floor for always keeping our suite clean and well stocked she’s amazing and very nice
Lynne Kennedy
I’ve traveled to the Caribbean many times, and unfortunately Dreams Rose Hall in Montego Bay had the worst customer service experience I’ve ever had. Some of the female staff, in particular, were extremely rude. At the Rum Factory, the manager Tanya and the hostess Diamond saw us walking up, looked us up and down, whispered something to each other, laughed, and then proceeded to treat us rudely while we were simply looking at the menu. It was uncomfortable and unwelcoming.
Throughout the trip, there were several moments where I felt there was a level of racism from some of the female staff. On multiple occasions, we were left waiting for a drink order while staff served others around us without acknowledging us. Despite tipping and paying a lot of money to be there, we should never have been made to feel like a burden.
It got so bad that we had to raise the issue with the F&B manager, Jean. He did an excellent job listening, validating our concerns, and going above and beyond to try and salvage the rest of our stay. I also want to point out that many of the male staff were consistently polite and welcoming, and the entire team at the Seaside Grill was fantastic. Their kindness really stood out in contrast to the poor treatment from certain others.
Aside from the disappointing staff interactions, the resort itself is beautiful. The grounds are well-maintained, the buffet was amazing, and some of the restaurants we visited were excellent. The rooms, however, are a bit outdated and could use some refreshing.
Overall, the resort has potential, but the service from certain female staff left such a negative impression that I cannot recommend it.
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4.4
Google reviews (2321)
Montego Bay
Prices from
£1439
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Be transported to a captivating tropical paradise with an all-inclusive stay at the 5-star Jewel Grande Montego Bay Resort & Spa, located on the vibrant Caribbean island of Jamaica. Expect laid-back days topping up your tan on the beach or revive your...
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4.4
Google reviews (2321)
Penny Proud
Firstly I want to send special thank you to butler TOBY and TYRONE for my beautiful room decor. My dining experience at the steakhouse was excellent with our waiter EVON top notch. The food was good, steaks were amazing, temperature on Point with a beautiful presentation.The drinks were made with love 10/10.The property was very clean and tidy. House keeping was quick and reliable with our request. The staff were friendly and helpful.Just need more entertainment options after dinner there wasn’t much to do just the club. Overall experience 100/10. Definitely will be back.
Thea Hanway
I literally love this resort!! I had the best time and didn't want to leave. There were a few reasons why I gave 5 stars.. Marvin, the server was AMAZING! HE LITERALLY MADE EVERYONE FEEL SO WELCOMED! He made everyone laugh and his work ethic was fire and on point! As he picked up all the dirty dishes, he made sure every guest was attended to. I dont think I ever seen him slow down . He worked everyday except one and I noticed he wasn't there by the change in Atmosphere and cleanliness of the place. He really needs to be cloned lol! Secondly, the activities ladies are so awesome as well! They are so bubbly, full of smiles, and try so hard to get people to come play the games, which are fun! The dancing was my favorite!! The hotel amenities were on point for me but I wished the dj played more because music is life!! I had no issues there and was so sad when I couldn't stay past my week stay.. I will come back!! So beautiful!
Sophia Greenwood
The food and drink at the hotel was incredible!
Staff were super friendly and kind - especially Ralston was the best! Kerrol made the best drinks at the bar and Nikki’s entertainment was second to none!
Tracey Anne in the kids club was an absolute gem and our kids adored her. HUGE thank you to Tracey Anne she is wonderful.
We would love to come back!
Stefany’s Youtube
MUST READ: Where do I START!!!! There should be a 10 Star button. I have been to many all inclusive but THIS BROKE THE RECORD!!! Let’s just start from the beginning security service was exceptional u know communication isn’t a problem because I had no problem Vernon trained Shevon those are Bell Services and I rate them 20/10 they made your beginning beautiful then front desk I met Kadian!!! Theeeeee sweetest When we went to the restaurants every was sooooo nice the bar AND THE FOOD was exceptional so delicious and taste like real Jamaican food the Thai restaurant on the Pier my favorite food was so so Good! ANDREW HALL AND BAGGIO raise their pay plz! OMG best service the Chubby guy The beach Jerk chicken was AMAZING RORY SHEPARD met him amazing Navado from the Strata team everyone in the coffee shop Laci from Gift omggg I couldn’t go on and on!!! Nahson from the Steak house remarkable! Nickeisha from Entertainment they were all so friendly and nice and when I thought it couldn’t get better Ralston he does towel and life guard he should be promoted he put the cherry on top… JEWEL GRAND IS THE BEST RESORT AND YOU WILL GET ALL MY MONEY GOING FORWARD…
Catherine Lee
This resort is spectacular! The sea view from our balcony was gorgeous. The staff were extremely warm, welcoming and friendly. The food was delicious. I loved the coffee bar in the Sentry Palm building - fancy coffees paired with fresh cakes, daily. The Pier Side restaurant sits right over the sea, it is beautiful. Most of the restaurants look right over the sea. The nightly entertainment is excellent; and, takes place overlooking the sea. A special shout out to the following staff: Giovanni, the Chef at Waves restaurant whose creative dishes never ceased to surprise and delight; Aubrey our friendly server at the Waves restaurant; Simone the helpful tour desk operator; Shanneil the friendly Concierge in the Sentry Palm building; Shelley, the SPA Manager; Calvin the excellent Jamaican Chef at the Orchid restaurant; Rhaymone, Gawayne and Davian, the Jerk Chicken Beach Chefs; Stephanie, our pleasant server at the Orchid restaurant; Cleon the grounds keeper who so obligingly climbed a tree to pick coconuts for us; Devron our server at Le Bouchon restaurant who always seemed to know exactly what we wanted.
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4.4
Google reviews (1921)
Montego Bay
Prices from
£1509
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Lose yourself on the paradisiacal shores of Jamaica with a 5-star holiday at the magnificent Hyatt Ziva Rose Hall. Nestled in the idyllic beachfront setting in Montego Bay, this incredible all-inclusive resort offers stylish, modern accommodation, an...
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4.4
Google reviews (1921)
Brittany Miller
Went with a groups of friends and everyone had an amazing time. I would like to especially mention some of the staff that we encountered.
Onique at the front desk was so helpful and amazing.
Kyle Mighty endured our stupid jokes and was absolutely professional.
Gillian our server at the buffet was the best of the best. She was so polite, friendly and fast. She even organized a surprise for our friend celebrating a birthday. She is lovely!
Avian firstly I’m sorry that we pressured you so much at the bar haha but you remained professional and we appreciate your service.
Hotel manager Stefan was also very polite and professional.
Shoutout to Jason even though we never met him he helped us to have a great day without any hiccups.
Overall all the staff were fantastic even though I can’t recall all the names. The food was great, the property was very clean and everyone took the time to make us feel special even as locals.
Kathie Darden
I’ve vacationed at Hyatt Ziva’s in Cancun, Riviera Maya, Los Cabos, Puerto Vallarta and Rose Hall several times. I continue to return because I always have a great experience.
Recently returned to Ziva Rose Hall.
Food great, cocktails great, Service great. Kudos to Daniel and the entire entertainment team; the music, games, water aerobics, etc were on point daily. The man at the Jerk Hut has the food and service at a 10 everyday. The Jamaican party the resort hosts is just the best.
The grounds are beautiful and resort very clean. However updates are desperately needed inside the resort. Specifically the curtains in my room were really worn; the carpet throughout the resort definitely needs to be replaced. It’s old, worn and extremely dirty. One spot by one of the elevators on the 1st floor has a large spot. My 11 yo daughter asked me if it was a crime scene. Of course it wasn’t, but the big, red stain on the carpet initially scared her. The paint needs updating and decorative items placed on all of the large wooden console tables. The console tables are just bare.adding decorative will enhance the resort.
The needed updates is why I scored a 4
Sherry Pamela Forbes
The resort was amazing. The pools the beach access and the service from staff was awesome. My only unsatisfactory comment is the food option. Room service was provided, however it was often over an hour to receive the food. The in room service options were also limited. The best food I had was at the brick open pizza place and the Urban Eats which was at the main resort. The other restaurants were scattered around the resort about a 10 minute walk. The buffet, seafood restaurant, and the perk chicken dishes were either extremely too spicy, or lack seasoning. It was hard to find a good selection of food. I enjoy experiences all cuisines. I don't think this was my best experience of Jamaican food. Enjoyed all the entertainment and activities.
jody hibbert
Amazing! This was by far the best stay I have ever had in Jamaica. The receptionists were warm and welcoming. I want to thank Latavia for upgrading our room and for her thoughtful service. We had the one bedroom butler suite ocean view and it was beautiful. I want to thank Kevin and Dexter for being the best butlers. They were very attentive and made my birthday very special. The staff were very nice and welcoming. Food was great! Over all best trip!
Andrea Roberts
My stay at the Hyatt Ziva hotel was truly a wonderful experience. From the moment we arrived, the doorman greeted us with the warmest welcome and explained that our bags would be delivered to the room after check-in. At the front desk, the ladies took their time walking us through every detail of our stay and patiently answered all of our questions.
Now, on to the food—absolutely amazing! Jerk Hut was a favorite, with friendly staff and delicious dishes. We also dined at the all-you-can-eat restaurant, and wow—it felt like everything was cooked fresh to order. The executive chef was incredibly kind and attentive, even making thoughtful recommendations.
The hotel grounds were beautifully maintained, and the calming aroma that flowed throughout the property made the atmosphere even more special.
I would definitely recommend this hotel to family and friends—it’s an experience worth having!
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4.4
Google reviews (2594)
Montego Bay
Prices from
£1589
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Captivate your senses on the picture-perfect shores of Montego Bay, Jamaica, with a sublime 5-star holiday at the adults-only Hyatt Zilara Rose Hall. Whether you’re craving sun-drenched hours of relaxation or activities galore, this romantic tropical...
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4.4
Google reviews (2594)
Antionette Hubbard
The stay was overall good. We booked a swim up room and the views were great. We fairly enjoyed our pool daily. My favorite part of the trip was the hookah. Monique the assistant manager at the hookah stand made sure our hookah was full and we enjoyed it every bit. We were very grateful for her service. Also Malcome who works by the pool was also very generous and kind. He ensured our drinks were always full. As a girlie who always stays at the Hyatt this was one of the better resorts but it doesn’t beat the Hyatt Ziva in Cabo. I didn’t like that there were no options to upgrade wristbands for better liquor choices. We had to go off the resort to get a quality tequila the Jose Cuervo was giving us a headache. Still there are some things that can be improved. The room cleanliness can be a little better and the room service was a little slow but overall it was a decent stay. We had dinner at one of the restaurants and I want to highlight the lamb chops and lobster it was amazing. The driver the hotel assigned us to was Delano and he was amazing!! He took us all over Montego bay safely! Overall I would rate it a 8/10 I will be bringing my family back for Christmas.
Terra Sutton
Me and My Family and Friends came to Jamaica for vacation and to relax from the every day stressor. We enjoyed the all inclusive resort and everything that is offered daily. The beaches are clear and blue , I feel at peace and relaxed. The pools are great! The food and restaurants are nice and the food is delicious 😋.
Andrea
In the beginning of our stay they was an issue with our room. They moved us to a new room and upgraded us the following day because of the initial inconvenience. Keneve the manager and her staff were kind and calm. The pools are always clean. The staff was all around amazing we had the best person named Elvis taking care of us at the beach and pool! Definitely coming back and sending all my friends to this location.
Edwin ADOO
This all-inclusive resort is overall good, though I expected it to be exceptional. If you’re looking for an international-style resort in Jamaica, this is the place. But if you’re hoping for a truly authentic Jamaican experience, it may fall short.
We originally booked for the Jamaican feel, but were a bit disappointed—especially with the food. I’m not saying the food was bad, but it lacked authentic Jamaican flavors. Service was also noticeably slow almost all the time, which took away from the experience. The only restaurant I truly enjoyed was the buffet at Choicez—the steak there was to die for. On the other hand, the worst place we visited was the hibachi restaurant. The food wasn’t great, and while we were still eating, the waitress came and took my almost-full drink without saying a word. At that point, we stood up and left—definitely a horrible experience.
Our balcony overlooked the family side (Ziva) even though we booked adults-only, which wasn’t ideal. For the price point, the bathroom and toilet also felt fairly average.
That being said, several individuals truly went above and beyond to make our stay memorable, and they deserve recognition:
• Alicia, Malique, and Mark – always welcoming with a smile
• Sheldon at the jerk hut
• Elvis on the beach, for outstanding service
• Terry-Ann and Tiana at concierge, both incredibly helpful
• Jason, chef at Calypso
• Anthony, our waiter at Fuzion
• Tricia, Kemona, and Prittanya from the Playa Collection team
• Jdarling at the cigar shop
These individuals made our trip special despite some disappointments. Their service stood out and reminded us what true hospitality feels like.
Nadia Harvey
Cons: I disagree with the 5-star rating. While the rooms are acceptable, they are extremely humid, and there was a strange smell coming from the AC vents. Additionally, the hallway carpets are filthy, showing clear signs that they haven't been replaced in quite some time. The food options were decent, but at every restaurant we visited, they were almost always out of something or missing ingredients.
I also noticed that room service trays were left outside doors; for instance, a guest next to me left their tray out at night, and it was still there in the morning. While this may not be a concern for everyone, to me, it's a red flag—potentially indicating a roach problem. Lastly, the hallways leading to the rooms have an odd smell, and the lighting is quite dim.
Pros: resort's outdoor areas are beautiful, and I spent most of my time there. I loved the beach, the pool, the swim-up bar, and the entertainment. The staff provided excellent service, showcasing great Jamaican hospitality. The spa is outstanding as well. I had a massage overlooking the beach, and it was amazing. The spa facilities are very clean, and the staff there is incredibly friendly.
To sum it up, I would definitely stay here again. Personally, when I'm on vacation, I only use my hotel room for sleeping. However, if you prefer spending more time in your room or plan to stay for an extended period, I would not recommend it. For me, the beauty of the resort's outdoor spaces outweighed any drawbacks I noticed
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Montego Bay
Prices from
£1619
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Ocean Coral Spring is perfectly located along the pristine shores of Montego Bay. This resort is set against the backdrop of crystal-clear Caribbean waters and powder-soft sands, offering an unforgettable escape for those seeking both relaxation and...
4.1
Google reviews (664)
Montego Bay
Prices from
£1639
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Experience sublime island luxury in the Caribbean with a 5-star escape at the Zoetry Montego Bay, on the paradise shores of Jamaica. Here you will discover an impeccable adults-only retreat where you can enjoy blissful days on a sun-kissed beach,...
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4.1
Google reviews (664)
denis masson
Let me start by saying that Zoëtry is very quaint. Rooms are beautiful and align with the 5 star rating. This is where it ends. Food is mediocre. Every meal there's items missing on the menu. Same for drinks. Had one spoon to stir my coffee all week. No bath mats, room floor is tile and quite slippery. There was only like 40'of us at the resort. The common theme during any conversation was the lack of food, drinks and service in general. One night management offered us a dinner at another resort . They offered to 16 out of 40 people so the list of complainants was quite extensive. When paying 5 star $ you expect 5 star service and food.
It's a shame because it's a beautiful little boutique resort.
Imitation crab and Greek salad loading with green olives.
Words hardly make my statement and concerns justice. Many couples requested a move to a different resort
Kevin Hollenbeck
This place is a hidden gem just 10 minutes from Montego Bay airport. The staff, the space, and the food are all top notch.
I especially want to celebrate Ricardo. He was attentive and helpful from the moment we stepped foot onto the hotel grounds. If you are his boss and read this, he was awesome and deserves recognition for his hard work to make out vacation flawless.
We will be going back.
Kate
2nd time visiting Montego Bay this year and my first time staying here. I must say, I'll be back next year for my bday!! The atmosphere was relaxing and laid back. I really didnt get the full experience of the resort but Jason, my butler made up for it. He would check on me daily, updated me on the menu and made sure I had a hot bubble bath every night. Just made me feel very special during my stay.
Juicie St. Ville
Ramona and David were absolutely amazing! They made our stay at Zoëtry feel effortless and extra special. Ramona was calm, thoughtful, and always one step ahead, while David brought great energy and made sure everything ran smoothly. They were both so kind and attentive — we couldn’t have asked for better service. Thank you for making our trip unforgettable!
Jennifer Harris
This is the 3rd Zoetry we have visited and we will NEVER return to this location. Room service takes an average of 2 hours and the order was never correct. We signed up for an ATV & Water excursion. It was a two hour commute to location and another 90 minute wait for activities. It was 96 degrees; no water (items in lockers) with excessive flies from manure. It was so uncomfortable we decided to pass on ATV and get lunch while we waited for our canoe. After looking at the menu and deciding we were told only two things were available:wings and fries. Transportation back wasn’t until 1:30 so we had a long time to wait to return. Very disappointing trip! The work out room has broken equipment with no air. Towels are not replenished or replaced. We got them ourselves. The window in the bathroom is too transparent to leave the light on while showering. The refrigerator keeps items “not warm” certainly not cool. Upon complaining a rep for Zoetry said Jamaica location receives a lot of complaints. Info needed prior to booking! Run for the hills! Don’t come here! Finally, I am allergic and have a fear of cats. They are everywhere and in the dining room it’s unbearable.
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4.3
Google reviews (3232)
Montego Bay
Prices from
£1749
Based on 7 Nights, All Inclusive, Including Flight & Hotel
If tropical relaxation or romance is what you desire in your next luxury holiday, look no further than the Caribbean paradise of Jamaica and the 5-star Secrets St James Montego Bay. This adults-only complex offers an extravagant exotic escape with...
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4.3
Google reviews (3232)
Mili Mathur
This resort turned out to be one of the most disappointing vacations I’ve ever taken. I’m sharing this so others can avoid the same mistake. Don’t be fooled by the glowing reviews — many are incentivized, which hides what guests actually go through here.
When we arrived, we were told our assigned room was “no longer available” and were suddenly transferred to another resort (St. Orchid). We were told it was because of “construction,” but that story fell apart when we discovered Secrets St. James was still open and guests were staying there. They had clearly overbooked and simply moved us elsewhere.
The entire property is dated and poorly cared for, with visible wear and tear everywhere. Bugs in the rooms, maintenance staff soliciting tips, and people openly selling drugs on-site made us feel completely unsafe. To make matters worse, staff even asked to take drinks from our in-room fridge and cooler — something I’ve never experienced anywhere else.
The much-advertised $200 resort coupon is a complete gimmick. It can only be used in small pieces toward hugely inflated spa prices, and staff constantly push spa services to the point of harassment.
Do yourself a favor and book elsewhere — this resort is not five-star quality and is far from the relaxing luxury getaway it claims to be.
Aline Ingram
My star rating may be deceiving. Please read on. This is my third visit to Secrets St James. Overall, my visits have been pleasant experiences, usually with a small group of friends. This time, I was a little taken aback when I arrived at the preferred pool area to find that the only seating/loungers directly in front of the pool were “for rent” cabanas, with general seating behind and away from pool front. Aren’t we already paying quite a fee for this all-inclusive experience? And 6 out of ten of the cabanas were left un-rented, so what is the point? We also enjoyed, on past visits, visiting with staff known to us from prior visits. This time, there are almost all new staff, like the new owners took over and instead of renovating the buildings and rooms, they renovated the staff? Out with the old, in with the new. I guess the old staff was too friendly with the guests, because the new are not. To add insult to injury, my sister-in-law’s room has roaches. Yes, I said roaches. Like inner-city, come out in the dark, scatter in the light, roaches! She complained upon return to her room for two nights. Tonight, I went with her to take pictures and every light in the room was on, so no obvious roaches. But you know how children are, they don’t know all the rules, and there, on her table, was a baby roach crawling. I took a picture and went to the front desk to ask what type of extermination they would be doing, and I was told that they did a “deep cleaning”. Great, they should be doing that anyway, but what does the have to do with killing roaches? I explained that roaches, like bedbugs, are hitch-hikers, and I would hate for her to take any back home with her to the states. The young lady smiled at me and said “I don’t think she will take any home with her.” Realizing she was young and not knowing what her home life was like, I refrained from insulting her intelligence as she was doing mine. The offer of another room was not something my (elderly) sister-in-law was interested in, as it would be on another floor away from our room, she just wanted them to do SOMETHING. So the response I got tonight is “I will notify the manager-on-duty when he arrives.” I’m thinking that I won’t return for a fourth visit, and I will let everyone I know all about this visit. I still have my roach pics!
Quentin Carver
We arrived at secrets Montego Bay and started off very well from check in. Most of the days we were out and about on excursions. Our rooms were clean but often housekeeping didn’t clean for example the sink or the cups on the table, or replenish our hand soap. On Sunday 10/12/2025 there was a roach in the room, we thought nothing of it and smashed it and went to sleep. On 10/13 we saw 3 more roaches. There was two that we smashed and 1 got away. It was late In evening we decided to contact the front desk. Where we were greeted with an attitude even tho we did nothing wrong. We spoke to the manager and he didn’t offer anything but an apology. Once we returned to the room we found another roach and saw that they were coming from the refrigerator compressor (pictures attached). The front desk was contacted again where then we were offered to switch rooms at 2230pm. The bellhop met us and took us to a new room. The manager didn’t check back in until the next day and offered us points due to the inconvenience which is not acceptable. We wanted to come there and have a nice time for our wedding anniversary and ended up not having the best time of our trip. Something needs to change, because I spent a lot of my money for this resort and preferred club and to not get service that I pay for is unacceptable. We probably wouldn’t stay at a Hyatt resort ever again.
Michael Valladares
All around great resort. Plenty of beach and pools for everyone to enjoy. Being a preferred member and having access to Breathless Altitude Rooftop restaurant had amazing food and a view. The Piano Bar was my favorite spot for drinks and a show. Beautiful views and the JERK CHICKEN MAN need to be experienced!
Deandra Smith
Visited on a Day Pass. It was a delight we went on a Saturday and the pool vibe was great. The entertainment team was a bit boring but the DJ was great! As far as the customer service I rate the workers at the Oceana a 3/5 not every helpful nor informed on their menu. The jerk chicken cart man was a 10/10 and the jelly cart guy too. It property is large and clean and has adequate restroom on the outside. Beach access as well. The buffet had great meals in terms of taste as well. Great overall experience 👌
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Montego Bay
Prices from
£1799
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Ocean Eden bay offers guests and experience like no other. With pristine white beaches, crystal waters and unforgettable sunsets. Whether in a suite or soaking in the swimming pools, Ocean Eden Bay promises a one-of-a-kind escape for those seeking...
4.3
Google reviews (2738)
Montego Bay
Prices from
£1819
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Wake up to glorious tropical days on the sun-soaked Caribbean island of Jamaica with a stay at the 5-star Secrets Wild Orchid Montego Bay. Settled beside powdery white sand and glistening turquoise waters, the spectacular adults-only complex is an...
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4.3
Google reviews (2738)
Kris M
I booked Secrets Wild Orchid Montego Bay for my mother’s birthday, a rare opportunity for her to rest, as she is always caring for everyone else. After over an hour on hold confirming a date change, I was assured everything was ready. When we arrived, there was no shuttle, and I was denied entry for 20 minutes at the hotel gate despite showing my confirmation and passport, causing a backup and near heat exhaustion for everyone waiting in the blazing sun. It wasn't until the taxi driver made a scene that we finally got moving.
Check-in was unorganized, and staff couldn’t locate my reservation or room. It took nearly two hours and calls to Hyatt before I was finally moved to the Preferred side I had reserved. During the stay, I was appalled by unsanitary conditions, fecal splashes on the toilet, dirty water served for tea (see pic), and yellow-tinged, foul-smelling water from the faucets.
I requested follow-up from both the general manager and the director; neither followed through despite repeated promises. The room service manager, to his credit, took responsibility for the water issue and delivered cake and wine for my mother’s birthday, but this gesture could not make up for upper management’s failures.
The only redeeming aspect was the kindness and professionalism of the general staff despite obvious systemic issues. For over $1,300 for two nights, the experience was unacceptable; unsanitary conditions, basic accommodations, no meaningful recognition of a special occasion, and lack of promised follow up from upper management.
I usually stay with Marriott, but I gave Hyatt a chance. This experience made me deeply regret that decision.
Ma Ma
Me and auntie had a awesome time here at Secrets Wild Orchid. We we're greeted at the lobby by Alissa . Our first stop was Oceana
Seafood Restaurant where Keshia works. She greeted us with pure love everyday. The fish entree and Bob Marley's was out of this world. Keshia also helped us planned 1 of our day events. Supervisor Keshia needs a raise for her work ethics 😍. All staff made us feel like we we're home. We had time to indulge in some other restaurants on the property. Oceana
Seafood Restaurant, Barracuda
Beach Bar at the pool, Blue Mountain
Jamaican Caribbean Restaurant, Bordeaux
Contemporary French Restaurant, Coco Café
Premium Coffee Bar and Pastries late nights, El Patio Mexican Restaurant, Piano Bar Cuban-Themed Lounge.
C J
This resort is so outdated and needs renovation bad. Even the preferred side is outdated. Although I didn't experience the roaches I heard several people complained about it in their rooms. Even a couple stated upon check-in they had to ask them to come and clean their rooms again. Amstar which is the excursions are overpriced. You still have to pay for your food for Rick's Cafe. Its best to book through the travel agent or self for any excursions. There was mold throughout the shower area, water was running into the toilet area. House keeping never mopped the floor for cleaning nor changed the sheets the entire stay. Had to keep asking for clean rags and towels. Lamp shades were moldy and they keep the room cool so you won't smell the mold. Please avoid this high price expensive resort. Do not Do not buy from the boutiques very expensive and overpriced. Will never stay here again!
Arcenia Macklin
I recently returned from a 60th birthday celebration at Wild Orchid. It was an awesome experience. I've been to several resorts in Jamaica and I have to say this one was the best thus far. They offer many activities and live shows. It was Jamaica Day on one of my day's and the "Bob Marley Tribute" was excellent. We did karaoke and water aerobics. Lounged around the pool with exceptional service. An authentic jerk truck with plantain and corn visited the pool area daily. The Blue Mountain restaurant served delicious Jamaican cuisine; I had the oxtail. The Asian Infused restaurant was also delicious. We also got a massage at the Spa; best I've ever had. As I stated earlier, everyone was so accommodating. I'd like to shine a special shout out to a few people who made our stay EXTRA special: Karen (at the lobby bar), Amanda (our appointment Spa setter), Oscar, Erron (pool server), Ray, Peanut, Nadia, Janice, Nick (water aerobics instructor), Sayno, and Sherece (Pool server).
Hasan Mutlu
The property and resort is nice, although we weren't blown away or impressed above our expectations. The food is delicious, however there are some that I would avoid, such as El Patio. The a la carte dinners also took a long time, up to 2 hours if you also have dessert, which lead to long wait times if you don't arrive close to opening at 6:00. The app was also not accurate, listing hours for each restaurant, which changed our plans more than once when we arrived to a closed restaurant. Room service was quite slow at times, so we only ordered breakfast which was more prompt. The very large size of the resort (combining 3 resorts) seems to be a challenge from a service and maintenance aspect. The pool area was clean. Although the beach/ocean had a high amount of sargassum, it was still swimmable. The ocean only gets around 3-5ft deep up to the buoys. Lots of beach chairs available. Pool chairs were more limited.
This is the 2nd Secrets we have stayed at, and Secrets Cap Cana was a more impressive resort to us, and left us expecting more from Wild Orchid.
Overall, this is a good resort worth going to and we had a great time, but unless it is your first time at an all inclusive, you should adjust your expectations.
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4.4
Google reviews (1988)
Montego Bay
Prices from
£1899
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Immerse yourself in the party spirit of Jamaica during an unforgettable Caribbean holiday in the chic surroundings of the Breathless Montego Bay Resort and Spa. This adults-only abode is an ideal tropical retreat for both couples and friends, with...
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4.4
Google reviews (1988)
Rachael Cherry Wyatt
Horrible!!! Worse resort DON’T waste your time or money!!
First we arrived and after traveling since 2am we were ready to get settled in. Our room was not ready on time at the 3pm check in time. We traveled with a group and we were the only couple that didn’t have a room. Someone finally came out to get out 45 mins later after waiting.
Secondly, our lights that night kept turning on automatically while we were sleeping so we had to keep getting up to turn them off. How frustrating it is when you can’t sleep after long day of traveling!
Third, our safe in our room did not work properly so we couldn’t lock our viable things up. The safe wouldn’t lock, as we kept getting an error.
The refrigerator kept going out also. You can tell our room needs work and the upkeep is being neglected.
Fourth, we PAID for the exhale club. So We were promised a welcome gift in the room upon arrival on the travel itinerary it mentioned a welcome gift and champagne. We didn’t have that in our room, I had to mention this to
Front desk. Then they eventually bought it to our room.
Also, included in the exhale club, we were supposed to enjoy premium liquor. The resort bars ran out of the only two brands that we wanted to drink. One the second night they even mentioned they had to do a store run. It’s very unprofessional and upsetting to know as a guest
You purchase a package and the resort is not up to par and can’t deliver what you want. An all inclusive resort should never run out of something guests were promised.
Fifth issue we had was a constant noise in our room so we couldn’t sleep.
Update: So we found out it was coming from the rooftop pool. Maintenance came to the room and had to turn a pump off so we could not hear the noise.
Also, when there are events at night they are held in the lobby so you can’t sleep due to the loud music. It was not a smart idea to have entertainment and dj in lobby at night.
We travel to relax and rest. And this vacation was the worse vacation my husband and I have experienced.
And FYI the other people the group also had issues with different things so it wasn’t just us!
Stephanie Love
I had such a wonderful experience at Breathless Montego Bay Resort & Spa! The resort was beautiful, the food and drinks were excellent, and the overall atmosphere was vibrant and welcoming.
A big highlight of my stay was the entertainment team, especially Zidane. He was full of energy, incredibly friendly, and went out of his way to make sure guests were enjoying themselves. His positivity and enthusiasm really stood out and made my vacation even more memorable.
Thanks to Zidane and the rest of the team, my stay at Breathless was truly unforgettable. I would highly recommend this resort to anyone looking for great service, entertainment, and relaxation all in one.
Alyssa Miller
Everything was amazing!! We got the presidential swim up suite and it came with 2 butlers. Olivia and Javon were phenomenal!!!! They made us feel sooo loved! Definitely made it worth spending more for their services. The food was awesome! They do a good job keeping up with the place!
Dr Pepper would have been a sweet add but that's okay I'll talk to drpepper about that!
The views were great too!
Tamara and oniel were some amazing bar tenders!!
ONIEL the private driver was awesome and so helpful!
D Baxter
My partner and I have recently returned from celebrating her Birthday at Breathless Montego Bay resort, and aside from a little first night hiccup our vacation was positively amazing. The surrounding grounds are aesthetically beautiful, our dining experience equally so. However, what makes Breathless a resort that we intend on revisiting are the staffs, which are positively first-class (hard working with little or no reward or recognition). I could name all that we came in contact with. However, our butler lady Valerie and Kenroy, was simple amazing (their attention to details was truly exceptional) Lady Melisa (at the omelette stand) was an absolute joy each morning. Radalfi, ensured that our today was gonna be better than our yesterday. And now, Ranae our Guest Relation Manager, I cannot express just how outstanding she was, she made it her number one priority that my partner and I had the most memorable of experiences, she was Simple the BEST...Message to management, you guys are truly fortunate to have a Team of such high standards, so Please, Invest in them. They make the Difference.
Glenda Harris
Stayed here Labor day week, Saturday - Thursday. The vibe team was a lot of fun and some of the bartenders. After seeing roaches in the main lobby where they put out the finger foods and in the buffet area, we only ate on Secrets side. Rooms were just okay, could be cleaned better.
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Montego Bay
Prices from
£1939
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Experience a laid-back Caribbean island getaway to S Hotel Jamaica, a fabulous all-inclusive hotel. Located in Montego Bay on Jamaica’s north coast, close to the airport and within easy reach of 4 18-hole championship golf courses, this heavenly hotel...
Up to 55% Off
4.4
Google reviews (2843)
Montego Bay
Prices from
£2129
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Escape to the sun-drenched shores of Jamaica and enjoy a luxurious Caribbean holiday at the adults-only Sandals Montego Bay. Sitting beside a stunning white sand beach with views over crystal clear waters, this splendid all-inclusive retreat exudes a...
Special Offer Details
Up to 55% Off
Up to 55% Off
Up to 55% Off when travelling between 01/10/2025 - 31/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 55% Off when travelling between 01/10/2025 - 31/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.4
Google reviews (2843)
Jacquelyn Levin
I will start by saying those who complain- you’re the problem
1. You can’t get any better than being 7 minutes from the airport with a prompt pickup after sliding through Club Mobay
2. The second we hit the resort (this is our 7th Sandals stay) everyone could not have been nicer, every single person/staff we encountered would say hi- ask how the day was- if we needed anything
3. The food actually was pretty good. Keep in mind- portions are smaller than home (which is prob for the best) but we didn’t have a bad meal. Got into Butchs twice/ they recently updated their menu and I LOVED IT (also they now offer a sit down breakfast which I think is new)
4. Get the signature roll from Soy
5. Get the Espresso Martini from the bar next to Soy/Butchs
6. To our butlers Dalton & Cassandra. Thank you. Thank you for being the warm, stress free energy we both needed. Thank you for the incredible lunches, the small details that made our anniversary trip unforgettable and the daily hugs (Cassandra). You have the most tiring job but you do it with a smile on your face and I wanted to let you know how much you are appreciated
7. Take care of the orange kitty
Book the trip- make the memories and can’t wait to see you all again soon!!!
Mel Budgets
The experiences we encountered during this trip was so ridiculous I would never step foot in Jamaica. I was so excited to finally experience Sandals since it was highly recommended. From start to finish the staff was HORRIBLE. We were ignored to the point when we asked for help or service at the pool we got big attitudes. One of the staff members told us “ we could get our own drinks “ even though she was going around being friendly and attending to everyone else. We were so turned off by the aggressive remarks that we didn’t ask for nothing. One of the members of the trip wanted to speak to a manager about the service we have been experiencing all weekend , that was a joke, her attitude was worse than her staff. We have been so polite and tried to just wing it but even to the last minute when getting on the bus to go back home from the resort one of the men, don’t recall his name had hazel eyes was putting us on the bus and checking us off loudly said Get on the bus let’s go. He said it so loudly I was so shocked. He seem annoyed and was so aggressive. The only staff member that was nice was a man named Ian and the bartender towards the end she felt so bad for us cause she was the only one that we would try and look for to ask for help. We gave her all the tips we could because it was a breath of fresh air to get a nice person in that place.
Emilie
Had to move rooms 3 times during our 3 night stay since the first room was infested with flies, mosquitos, and slugs. There were dead bugs on the bed and pillows when we got there. We were waiting for a new room for hours and got upgraded to a nicer suite (they should’ve just left us there) but nope. Kelsey found us the next day and told us we needed to move immediately to a different room. We got our things packed and then needed to wait for the other room to be ready. The third room we moved to still had bugs and a gross musty/vinegar smell that was embedded into the wood but we didn’t want to move again so we stayed. They lost someone in our party’s luggage for 2+ hours. There weren’t only bugs in our room, but they were everywhere around the resort. When eating at the buffet, swarms of flies would follow you, and granted everything is outside, its an abnormal amount of bugs that leads you to believe it’s a cleaning issue. The only food that was good was the omelette station at the buffet, the jerk chicken shack and most things from Soy. Every time we spoke with staff, they were rude, arrogant, dismissive, and disrespectful. For how much money you’re paying per night, the staff, food, and accommodations should be top notch. Also, not to mention you are right next to the airport and hear planes landing and taking off at all hours of the day. We will never go back, we came to the Half Moon resort and this trip did a complete 180. Clean rooms, attentive and kind staff, and the food is AMAZING. It is not all inclusive but the price difference makes up for it. Don’t go to Sandals!!
Jazleen Aguilar
This was our first time traveling to Jamaica and visiting Sandals and we were EXTREMELY dissatisfied. We were not made aware that the hotel was under renovations which blocked several views that was promised in the lobby and restaurants. The room was okay - bed was super uncomfortable. I expected more for a honeymoon suite room. My boyfriend now fiancé planned a beautiful proposal on the beach and hired their photographer AND HE MISSED THE MONEY SHOT. The picture of him on his knee on the beach was not taken and the next day when we saw the pictures the staff and manager had big attitudes and we basically had to beg for them to comp us just $400. The proposal and photographer was hundreds of dollars more than that. They wasted several hours of our last night and morning “waiting for a manager” Christopher (one of the 3 managers we talked to) who still couldn’t do anything and had to escalate things more but it would take more time. Staff rude especially at the photo place - DO NOT GET KEVIN AS YOUR PHOTOGRAPHER. It’s like pulling teeth trying to get managements attention. We sent an email to Vernon Johnson the General Manager in hopes to get compensation for the money my fiancé paid for the photographer. Doubt we’d get a response. I am an avid traveler and a travel agent. You are better off staying at a nicer resort where you can’t hear airplanes taking off every 30min.
Alexia Dannels
I came out to this resort purely for my moms wedding but could not have been more amazed!! Almost everyone is so polite and kind. They'll greet you in the halls if you pass by and none of my requests felt like it was a bother because of their demeanor. The drinks are also amazing! We went to the swim up bar 2 nights in a row because our bartender Dane was amazing!! In all the service and excursions were amazing and I hope i get to come back some day!
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