Overview
If tropical relaxation or romance is what you desire in your next luxury holiday, look no further than the Caribbean paradise of Jamaica and the 5-star Secrets St James Montego Bay. This adults-only complex offers an extravagant exotic escape wit...
If tropical relaxation or romance is what you desire in your next luxury holiday, look no further than the Caribbean paradise of Jamaica and the 5-star Secrets St James Montego Bay. This adults-only complex offers an extravagant exotic escape with sumptuous accommodation, an array of international cuisine and the added benefit of the resort’s splendid Unlimited-Luxury all-inclusive package. Fill your days with endless activities, indulge your senses with one of the many treatments in the spa, or drift away basking in the glorious Jamaican sunshine. However you wish to spend your holiday, a break at the Secrets St James Montego promises to be all you dreamed of and so much more.
How far is the nearest beach?
The Secrets St James Montego Bay is located next to the beach.
Distance from resort centre
A variety of restaurants and bars are on offer at Secrets St James Montego Bay. Guests also have access to the neighbouring Secrets Wild Orchid Resort.
Distance from airport
Sangster International Airport is approximately 8km away from Secrets St James Montego Bay.
![Pools]( "Swimming Pools, Including a Private Pool for Preferred Club Guests")
Pools
![Restaurant]( "A Variety of Restaurants")
Restaurant
![Bar]( "Bars and Lounges")
Bar
![Gym]( "Fitness Centre")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Courses Nearby")
Golf
![Spa]( "Spa")
Spa
![Wifi]( "Free Wi-Fi")
Wifi
![Adults-Only]( "Adults-Only")
Adults-Only
Junior Suite Garden View
- Private, furnished balcony with garden view
- King-size bed or 2 queen-size beds
- Sitting area
- Sofa
- Air conditioning
- Ceiling fan
- Cable TV
- DVD player
- Free Wi-Fi
- Alarm clock with MP3 docking station
- Complimentary mini bar refreshed daily with beer, soft drinks and water
- Steamer
- Telephone
- Bathroom with whirlpool bathtub and separate shower
- Bath amenities
- Bathrobes
- Slippers
- 24-hour room service
- Safe
Junior Suite Ocean View
- Private, furnished balcony with ocean view
- King-size bed or 2 queen-size beds
- Sitting area
- Sofa
- Air conditioning
- Ceiling fan
- Cable TV
- DVD player
- Free Wi-Fi
- Alarm clock with MP3 docking station
- Complimentary mini bar refreshed daily with beer, soft drinks and water
- Steamer
- Telephone
- Bathroom with whirlpool bathtub and separate shower
- Bath amenities
- Bathrobes
- Slippers
- 24-hour room service
- Safe
Junior Suite Oceanfront
- Private, furnished balcony with oceanfront view
- King-size bed or 2 queen-size beds
- Sitting area
- Sofa
- Air conditioning
- Ceiling fan
- Cable TV
- DVD player
- Free Wi-Fi
- Alarm clock with MP3 docking station
- Complimentary mini bar refreshed daily with beer, soft drinks and water
- Steamer
- Telephone
- Bathroom with whirlpool bathtub and separate shower
- Bath amenities
- Bathrobes
- Slippers
- 24-hour room service
- Safe
Preferred Club Junior Suite Ocean View
- Private, furnished balcony with soaking tub and ocean view
- Preferred Club privileges
- King-size bed or 2 queen-size beds
- Sitting area
- Sofa
- Air conditioning
- Ceiling fan
- Cable TV
- DVD player
- Free Wi-Fi
- Alarm clock with MP3 docking station
- Complimentary mini bar refreshed daily with beer, soft drinks and water
- Steamer
- Telephone
- Bathroom with whirlpool bathtub and separate shower
- Bath amenities
- Bathrobes
- Slippers
- 24-hour room service
- Safe
Preferred Club Junior Suite Ocean View Swim Out
- Private, furnished balcony/terrace with soaking tub and ocean view
- Direct access to pool
- Preferred Club privileges
- King-size bed or 2 queen-size beds
- Sitting area
- Sofa
- Air conditioning
- Ceiling fan
- Cable TV
- DVD player
- Free Wi-Fi
- Alarm clock with MP3 docking station
- Complimentary mini bar refreshed daily with beer, soft drinks and water
- Steamer
- Telephone
- Bathroom with whirlpool bathtub and separate shower
- Bath amenities
- Bathrobes
- Slippers
- 24-hour room service
- Safe
All-Inclusive
The Secrets St James Montego Bay Unlimited-Luxury all-inclusive programme includes the following:
- Limitless access to gourmet a la carte dining options without reservations required
- Unlimited wine, beer and international and domestic top-shelf spirits
- Unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services
- Pool and beach wait service
- Mini bar, refreshed daily with soft drinks, juice, bottled water and beer
- Daily maid service
- Endless daytime activities and live nightly entertainment
- Theme parties, oceanfront bars and entertainment venues
- No wristbands required
- All taxes and gratuities included
- Free Wi-Fi
- Complete access to the bars, restaurants and pools at the neighbouring Secrets Wild Orchid resort
Details may be subject to change. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Preferred Club
Preferred Club privileges include the following:
- Private Preferred Club Lounge
- Sun beds and soaking tub on terrace
- Private check-in and check-out
- Access to dining, activities and amenities at Breathless Montego Bay
- Concierge services
- Daily continental breakfast service in the Preferred Club Lounge
- Afternoon hot and cold hors d’oeuvres served in the Preferred Club Lounge
- Desserts and fine spirits in the Preferred Club Lounge
- Complimentary newspaper in the Preferred Club Lounge
- Complimentary computer access in the Preferred Club Lounge
- Upgraded mini bar service
- Upgraded bath amenities
- Steam press
- Butler service available on request (local charge)
Details may be subject to change. You will be provided with full details of the Preferred Club privileges on arrival at the hotel.
Up to 35% off
Up to 35% off
Up to 35% off. All savings are already applied to the prices shown when travelling between 1st January 2025 - 23rd December 2025 **Blackout Dates Apply
4.3
Google reviews (3045)
Doris Hodson
Sixth time returning. Unfortunately since Hyatt has taken over it has been a disappointment. Advertising 7 restaurants when in reality most evenings only 3 or 4 open. Service very slow in restaurants. Be prepared for a long wait or get down early. No special treatment for returning guests like there used to be. When arrival at check in asked for a quiet room. Told you have what you paid for!!!. Toilet continuously breaking. Around the pool they now have cabanas which cost over 100 dollars to rent. There aren't enough sun loungers available so there were lots of complaints. For Christmas and New year there was a push for you to pre-book for dinner which had to include a bottle of wine at 100 dollars. We opted for the buffet option on Christmas Day night and the doors opened 30 minutes late. So then there was a mad rush for food and chaos ensued. Hyatt are getting greedy. We won't be returning. There was a strike in November when the staff walked out. I'm guessing they are fed up too. They try their best but it can't be easy. Plus the cleaner around the Village entertainment area at night stands and hands you a paper towel in the ladies toilet I guess waiting for a tip. That would not have been the case before.
Gene Bush
Great resort!
Very friendly and welcoming staff.
The resort is very well kept and clean.
Preferred club has access to all three resorts on property.
Secret St. James and wild orchid are basically like one big resort. Can't really tell where one ends and the other starts. Breathless is also connected but security will stop you and ask for your name and room number.
Charlotte Comley
We had high hopes for our stay here, but unfortunately, it didn’t live up to its advertised image. The overall experience was disappointing for several reasons.
First, the hotel itself looks tired and dated, with dirty areas in our room that seemed like they hadn’t been properly cleaned in a long time. To add to our frustration, room service took over two hours to arrive—completely unacceptable for what is supposed to be a premium establishment.
The pool area was another letdown. Half the sunbeds require an additional fee to use, a detail that was never disclosed on the website or by our travel agent. What’s worse, the pools felt more like an 18-30 holiday destination with extremely loud music and guests drinking excessively. This was a far cry from the romantic, tranquil atmosphere depicted in the hotel’s promotional photos.
Dining was another nightmare. The food was mediocre at best, and unless you ate as early as 6 PM or as late as 9 PM, you faced over an hour-long queue to get a table. There simply aren’t enough restaurants to accommodate the number of guests staying at the hotel. To make matters worse, we found out that guests with butler service could book restaurant tables in advance, but we weren’t informed of this option when booking, leaving us at a distinct disadvantage.
A serious safety issue in our room added to the list of problems—our balcony door didn’t lock, leaving us feeling uneasy throughout our stay.
As if all this wasn’t bad enough, we were unlucky to be there during a staff strike on November 12. This caused a cascade of issues: restaurants and bars were closed, fresh towels weren’t available, our room wasn’t cleaned, and there was no water to drink anywhere. Only one buffet was open for 350 guests, leading to massive queues and subpar food quality.
Overall, we left feeling incredibly disappointed. The hotel fails to deliver on the luxury, romance, and relaxation it promises online. We wouldn’t recommend it to anyone expecting a premium experience or a romantic getaway.
Randa Bishai
I do not recommend St James and if you go for it do not waste your money on the Preferred club. You will not get anything different than the usual. Moreover, you are located further from the restaurants and on rainy days shuttles are not available. Bell service not available when you need it. Check in process is horrible for “preferred”. Wait time for all restaurants for an “all inclusive” is ridiculous. Room service was delayed over 30 minutes and we almost missed our ride to the excursion. High end liquor not available at all bars and the bars can’t even tell whether or not you’re part of the preferred club. Truly regretting staying here and paying more for the preferred club.
Dani Alex
DISCOUNTS
Since Hyatt took over, this property no longer offers any travel agent rates. Even the GM confirmed it’s all managed through the Hyatt TA site, which shows no rates available.
ROOMS
The rooms are outdated. I booked a Preferred Club Ocean King, but the minibar wasn’t fully stocked, snacks were missing, and the fridge wasn’t working. I found hair on the floor, and both Jacuzzi tubs had stains, making them unusable.
FOOD
One of my main reasons for visiting Jamaica was for great jerk chicken, but the only Jamaican restaurant didn’t even have it on the menu. The oxtails were mostly fat, and appetizers like the spring roll were disappointingly small. Room service was inconsistent, though the rum toast and coffee stood out as breakfast highlights. The jerk chicken at the lunchtime hut was the best food on the property. Pizza and chicken curry patties were just okay.
COUPLE VIBES ONLY
Though listed as adults-only, the resort heavily caters to couples. Solo travelers, like myself, may feel out of place, especially since staff prioritizes couples for reservations and service. I noticed couples receiving perks like free bottles, while I was largely overlooked. The daily activities, like “couples trivia,” reinforced the focus on couples. If you’re traveling solo, be prepared to feel excluded.
PREFERRED CLUB
The Preferred Club upgrade isn’t worth it. There’s no enforcement on who can access the amenities. I noticed guests who hadn’t paid for the upgrade using the Preferred Club pool and food services without any staff intervention. The $200 in coupons can only be used in small increments and aren’t redeemable all at once. The advertised “special experiences” are also exclusively for couples, which was disappointing.
FINAL THOUGHTS
I chose this hotel because of its advertised 4-5 star rating. I’m fine paying for luxury, but this wasn’t it. Compared to other high-end properties like the Ritz-Carlton in Singapore, this fell short. Secrets St. James is not worth $500 a night – $300 would be more appropriate.
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