Kenneth Shephard

I've been going here for 5 years. It's still nice but starting to look slightly tired by not replacing things that are missing like sink plugs etc and the fuses were removed for the cooker and washing machine, we had to ask for these. Also it now seems the norm for towels on the sunbeds at 07.30 and left mostly empty till after dinner. This does need addressing at this level of cost, the buildings do cast a lot of shade so not too many sunbeds in the sun .

Jen Rottier

Incredible hotel, staff, service and food. Can't fault anything about this hotel. Travelled with my partner and 2 year old son. First time staying with a ramada and everything was perfect. I'll definitely be returning. This hotel offers something for everyone. 3 separate pool areas , one which has a jacuzzi style area for over 16s. Plenty of activities throughout the day for people to get involved in. On site snacks during the day near the pool and an ice cream van which serves ice creams and hot waffles all day. Lots of little ride on games for children and air hockey in the pool snack bar area. Lobby bar and main pool bar open till 11pm. The staff are wonderful, very friendly, helpful and adored my son. Nothing is too much to ask of them. Take a trip into the main town centre and harbour . Lots of shops, bars and restaurants to chose from. You do get hassled to buy things, but it's very normal- just be polite if you don't want to enter their shop and walk away. NOTE: if you LOVE cats like we do , you need to come to this hotel !! Lots of beautiful kittens and cats running around and they do enjoy a sneaky fish or sausage from the restaurant. Very well looked after by the staff as well which makes it nice. I would highly recommend this hotel its simply wonderful.

Mutlu Mert TARHAN

I recently stayed at this hotel and was impressed with the overall quality of the rooms and services provided. The staff was friendly, and the amenities were well-maintained. However, one major issue we encountered was the beds. They were extremely firm, making it difficult to get a good night's sleep, which left us feeling uncomfortable. If the hotel could improve the comfort of the beds, it would greatly enhance the overall experience.

Angela McFarlane

Excellent hotel, the place cannot be faulted. Staff are amazing and so are all the facilities. In the picture online it looks like the beach is connected to the hotel, it isn't, there's a free bus though that runs every half hour to the beach and back until 5pm. This hotel is not for people who like to go out shopping a lot, we went thinking there would be shops near the beach as there's only the one hotel shop that's anywhere near here. Trying to find some tomorrow and have been told it's bus or taxi to go to them. Other than shopping which isn't for everyone, definitely try this hotel as you will not be disappointed. It's great for kids and adults alike.

Andy Golby

The hotel and staff are lovely. The food is another storey, cold, do not cater for any dietary requirements, entertainment is repetitive and drinks well they are ok if you like Turkish spirits. The white wine was the best.

Jennifer Mitchell

Rooms ok, however bathrooms smell absolutely vile!! ! Reception staff and restaurant staff rude! FOOD Awful and flys everywhere!!! We lived on pizza & chips! Animation staff are outstanding 5* for them and totally made our holiday!! The view from balcony is outstanding! Good beach location! Could be amazing if changes made

Sarah Edmondson

**Review for Tusan Resort:** I recently stayed at Tusan Resort, and I must say, my experience was nothing short of a nightmare. I wasn't expecting a 5-star resort, but this place doesn’t even deserve a 2-star rating. From the moment I arrived, it was clear that the conditions were unacceptable. The resort was filthy. The food was awful—so bad, in fact, that both my mother and mother-in-law, along with myself, ended up suffering from food poisoning. It's alarming to see how often food poisoning is mentioned in the recent reviews. We were served meat that was raw in the middle, and it seemed like we were eating reheated leftovers day after day. The salads were dirty, the fruit was rotten, and the desserts were inedible. Additionally, getting a plate, cutlery, or glasses was a challenge, as they often ran out. The pool was small and filthy, and there were no chairs available during our entire ten-day stay. Our room was old, with a lingering stench of sewage that made it unbearable. I am beyond angry that we spent nearly £5,000 for such a disaster of a holiday. I truly believe that any positive reviews for this place are likely from staff members trying to boost its image. No one in their right mind would leave a good review for Tusan Resort. It desperately needs to be closed down, and I hope Jet2 is held accountable for selling this place to unsuspecting customers. Avoid this place at all costs!

Becki G

Be warned! Hard bed! Not much sleep all week. But lovely area. Enjoy swimming pool. Foods is ok especially with me being fussy. Had pancake for my breakfast. Pizza is one of delicious!

Alexandra Tuboleva

we spent one week in this amazing hotel with the warmest swimming pools and perfect animation team, the room was clean enough but needs to be redesigned a bit. we also want mention a waiter Nedim who was very helpful and attentive to the guests, the service was great. thanks for the nice vacation

elena caviola

We had an excellent stay! The service was outstanding, and the food was amazing. The staff were incredibly friendly, and we were pleasantly surprised with a room upgrade and a complimentary late check-out. However, there were two minor issues: the WiFi was unreliable, and the bed was a bit too hard for our liking. Despite these small inconveniences, we thoroughly enjoyed our time and would recommend this place to others. A special thank you goes to the Guest Relations team! Thank you, all!

Tolga K

The hotel has an age and you feel it when you enter. Room utilities are old, pipes' drains don't work so we'll. However the service is Incredible. Upsides: *They will try to solve your every problem with utmost urgency. *Food selection is great! A lot of different choices in each course. *The entertainment team is very friendly and great. *The pool, Spa, hamam is extraordinary. *Moat beautiful sunset ever. Downsides: *There is only instant coffee. Although you can find filtered in the bar located in -1, it is not the best. *WiFi in rooms are at an additional cost. *There is no beach. You can enter the sea by the cost through ladders.

Byanca Cristina Holbrich

Excellent place to stay. There are a lot of pools that you can enjoy. There is a man beach with a bar on it. Great range of food and drinks. The place is well kept. Clean. There are activities you can do during the day or you can just relax. Wifi is not free. 22 euros per 2 weeks. Staff is friendly and quick to help you. I really enjoyed my stay here. Will come back.

Sarah Winkworth

This hotel was okay overall. The views from the restaurant and bars were lovely. The food and drink were nice. The staff were friendly and helpful in most cases. The pool areas were alright, but the pools are very deep in most places and would not be ideal for a lot of people. The beach area was horrible and man made, the accsess to the sea was down a set of stairs into deep water. The rooms are very outdated. The air conditioning was rubbish and barely worked, the cupboards were very small, and there wasn't much space to put clothes away. The fridge didn't work, and we had to complain several times to get it changed. The safe was so old it was opened and locked with a key, not a pin pad. Location wise, it was not near anything. You needed to travel by bus or taxi to get to the main resort of kusadasi. There was 1 bar just outside the hotel, which was good. They served nice food and drinks and had nice friendly staff. The entertainment looked quite good. I didn't really watch it. I would say that this hotel was sold to be a lot better than it actually was.

Eva

The food was okay; I often enjoyed it, and there was a decent variety. On my birthday, I received congratulations, a bottle of red wine, and a fruit platter in my room, which was a very nice gesture—something I've never experienced in any other hotel, even though I celebrate my birthday in a five-star hotel every year. Unfortunately, the negative aspects outweighed the positives during our stay. Right from our arrival, we noticed that the elevator was very slow, and in the evenings, we had to wait a long time. Moreover, the entire hotel had a warm, humid atmosphere, with the air in the elevator being particularly stuffy and uncomfortable. Another annoyance was the Wi-Fi: while it was free in the lobby, it cost €14 per week to access it in the room and other areas of the hotel, like the pool and beach. For a five-star all-inclusive hotel, this is definitely a major no-go. The same applies to the rooms: they felt outdated, with an old bathtub and a low ceiling in the bathroom. A walk-in shower would have been more appropriate for a five-star standard. Additionally, the TV in the room was extremely small and broken. When we requested a technician for repairs, he simply said there was nothing he could do as the device was too old. The air conditioning was incredibly loud but didn’t effectively cool the room. Moreover, there were surprisingly many mosquitoes. The service was also lacking: the restaurant chairs were worn and stained, the pool drains were full of moss and dirt, and the pool lane dividers were damaged and so old that they had lost their color. I didn’t see the pool being cleaned even once during our stay, so the water became quite dirty after a while. It was also frustrating that the restaurant often ran out of black tea in the evenings, and it wasn’t restocked. The most serious issue, however, was the lack of leadership in the hotel. The staff undoubtedly worked hard, but there was a clear lack of effective management and organization. What was especially irritating was the behavior of the hotel owner, who, instead of taking care of the guests, preferred to have himself served and reserved the best spots for himself and his family. The arrogance with which he treated the guests only highlighted how little importance was placed on customer satisfaction. Despite the high cost we paid for this vacation, we experienced the worst, dirtiest, and most outdated hotel we’ve ever stayed in. It was the most expensive vacation we’ve had in an all-inclusive hotel, and at the same time, one of the most disappointing.

Alison Carr

Lovely hotel. Great selection of food. Staff very helpful and friendly. Entertainment team were fantastic! The hotel could do with a little update and better air conditioning in the rooms! All in all we had a great holiday.

Mikey

We are very happy about our stay in Ramada Hotel. Big choice of very good food, nice and friendly staff. Decent size of room. It's a real 5 star hotel. I hope to be back in the future;) Just avoid the guy from the regal holiday. You're gonna find a letter from them at your door on the first morning. We bought one trip with them, we were told that everything is included then on the trip we had to pay extra for entry tickets. His name is Umit and he laid to us.

Leeanne Shepherd

Can’t fault this hotel we have had an amazing time at the Ramada golf resort. Staff are all friendly & keep kids entertained. The girls favourite night was the fire show & foam party they don’t want to leave. We have just re booked for next year & can’t wait to return. Thanks Ramada for an amazing holiday

will smith

Day 3 03:30 a.m. the bar noise slowly silenced together with the lokal Police just arrived (immediately after the ambulance left) Just the same cheap people ruining your night. This is actually a family hotel with a kids club, looks like it’s just sold off for party holidays in the cheapest UK pubs. I would not wonder if they place their reservation towels right after the bar visit, followed by a noisy walk through the hotel. Update: from the hotel rules: “Sun beds are not booked at our facility”. As often, the opposite is true. Day 2 At the pool. Unused / reserved sun lounger everywhere! Families circling around searching for space, but nothing available. There are people appearing 3 p.m first time at the pool to use their “reservations” for 30 minutes, smoking and drinking at the kids pool, to disappear again and keep their towels on the spot, normal behavior for them. A simple 50€ towel deposit would be a beginning to stop that behavior. Next step would be a total towel collection every day by the staff at 09:00, 10:00 and again 11:00. Day 1 My first day impression of the Hotel, after I saw the room and bar yesterday night. Welcome to the hell of towels! Not a single person at the pool, but hundreds of blocked pool lounger. “Just throw the towel to the next one also, just good to have it” was the sentence I heard today morning. Then they leave and may come back tomorrow. Families appearing to the pool after breakfast with the kids, bad luck… There is no the spaciousness like the catalogue pictures show. It feels narrow and full of stuff.

Tom Sheppard

Average 4-star hotel. Very busy in August and not really able to cope with those volumes (would expect it to be far nicer to stay here before or after the summer holiday season). Crazy sunbed reservation practices by guests, with sunbeds completely packed in around the small pools - far too small for a hotel with the people capacity. Pool also hugely cramped in peak afternoon heat. Slides were excellent and kids really enjoyed that. Pool party on the Monday was deafening - dangerous noise levels for children's ears for over 2 hours. Made the pool unusable. Snack bar (pizza, chips, chicken nuggets, burgers, hot dogs, salads) by the slide pool was excellent for refueling during the day. Animation/entertainment team were great - worked extremely hard with scant resources provided to them. Foam party on the Wednesday was great fun (and didn't take over the whole swimming area like the pool party!) Food in main restaurant was generally decent albeit a bit monotonous after 5 days. Service practically non-existent as not enough staff to serve drinks (had to self serve and go to the bar myself every day) or clear and reset tables (resorted to cleaning a table myself one day). Resident cats were seen walking across freshly laid breakfast tables. Rooms were very nice albeit soundproofing could do with improving! Beach was a nice change but water shoes essential as the shore is very rocky and painful to walk without footwear. Bar and snack bar worked well albeit the staff could do with a reminder to not scowl whilst serving customers.

C Griffiths

Enjoyed our week here. Staff very friendly and helpful especially customer relations. Food is excellent huge choice. Fantastic desserts. A child's paradise so much for them to do. . A little out of the town but taxis just outside hotel. We'll worth booking a holiday here.

Nicola

The hotel is in a good location. The swim up room was great. The problem was the food. Within 24 hrs of landing back in the UK I was really ill. In fact I was ill for 2 weeks with Salmonella. On my last afternoon I ate kebab/meatballs and rice. I left one of the meatballs because it didn't look cooked properly. The holiday was booked through Jet2 and on contacting them I was disappointed with their response. They said their hotels follow guidelines etc.. Well if that was the case I wouldn't have been ill, I have travelled to Turkey with Jet2 previously and had amazing holidays. This was the first time at this hotel and never again. I would not recommend going to this hotel at all.

Mr Weeks

My family and I have recently returned from this fantastic hotel. We spent 2 weeks there and the staff couldn't have been more helpful, they are a credit to you, especially Hakan and Cheylin from reception, Habib in the lobby bar and Ibrahim in the a la carte Italian. There are plenty of activities to do during the day, the pools are spotless and well supervised by the life guards so we always felt that our children were safe. The food choices throughout the day were always excellent with plenty of choice for all. We will definitely return in the future.

Gilly Fleur

Just back home from a wonderful week at Ephesia and missing it already! 6 of us went, 3 adults, 3 children aged 15, 10 & 6 years. So many positives to write about, just a couple of things that weren't so positive so I'll get them out of the way first. Dining hall ... Always really busy and very hot. There are a couple of A/C units, but unless you are directly underneath them or by the open doors looking out to the sea, you didn't feel the benefit, that being said we did choose to go in August and experienced very high temperatures. Most staff are very hard working and try to clear tables quickly. Special thanks to 'DLake' from the kitchen who brought us our favourite chocolate pannacotta upon request! There was a grumpy one who objected to us pushing tables together to fit all 6 of us, but DLake's happy attitude outshone that small detail. Good - Lots of food variety everyday, all 6 of us with various tastes enjoyed the meals. Even the snack bar meals were great, especially the salad bar and freshly cooked pizza from the outdoor pizza oven. Drinks were great, but like others have said, the paper cups go soggy. The coffee cups are very small so I used 2 of the larger cups from the bar and doubled up to stop the burn/sogginess and managed to fit 3 coffees in ... Win win! Always cold bottled water available at every station. We mainly used the Sunny Bar, the staff there are wonderful! So friendly. No queues. Location - On the beach! The beach is small and not very clean, could do with a rake every morning. The rest of the grounds and gardens are immaculate. The grounds staff are extremely hard working. Right, onto the best bits ... Our room (2304 - the new part) very spacious, tastefully furnished and very clean. Cleaned everyday and given fresh bedding/towels. Fabulous A/C, great monsoon shower, free safe, fridge and huge comfortable beds and pillows. Great view of the lazy pool, the sea, sunset and mountains. Double sliding doors with insect net which was great it you wanted to sleep with the doors open. A large walled TV which we didn't use. The pool - Our favourite was the fresh water infinity pool which benefited from the sea breeze. The entertainment team put on lots of water activities such as aerobics and polo. Also liked the lazy pool but this is salt water and the kids weren't too keen. Lots of beds and always got good spots easily at both pools. At the other side of the complex is the water park with some great slides and lots of attentive attendants. Although this had been the pull factor in us choosing Ephesia, we only went a couple of times. It was really busy and finding 6 beds together was difficult, but we enjoyed the infinity pool so much that it didn't affect our holiday. We had a wonderful Turkish bath/scrub/massage onsite at really reasonable prices. There is also a small shopping complex onsite selling essentials/gifts, again at reasonable prices. Saving the best until last - The entertainment - fantastic! A great bunch of caring, hard working, wonderful people who made our holiday. They immediately remembered our names and made us feel really special all holiday. We had so many laughs playing shooting, dancing and darts everyday - Thank you Ronie, Rio, Sourinho, Diego, Burak, Casper, Twety, Poto, Eto, Niloy, Barnie, Limz & Nazli-Memet. The night entertainment was very impressive in the outdoor amphitheatre with special acts and prior to the show is a kids mini disco. The fabulous entertainment team mentioned above were still working during the nighttime shows, they never stop! We loved this holiday and will definitely be returning. Highly recommeded!!

Lukas Slavik

Great place for families with kids but also for couples of all ages. Divided in 3 man accomodation areas, each having large pool just at the doorstep. Nice and well equiped waterpark with slides for toddlers and teenagers too. Just beside is probably the nicest beach in the area, equiped with parasols and comfy sunbeds. Nice animation programme for kids and adults too. It is possible to take bus and in 20 minutes be in the Kusadasi historic town centre full of restaurants and bars and shops. Or you can just walk outside the hotel, and there is a seaside village with some shops, bazaar and few restaurants too and also a nice seaside walk. Large central restaurant with wide selection of great food. (I missed wider selection of fish and seafood, but Turkish cuisine is probably not about fish that much). Another 3 bars and 2 finger food spots beside the pools. Beer was good but the quality of wine and others alcohol drinks was way under avarege. The family apartments are spacious, with nice view on the sea and pools. The ground-floor rooms have their own water brambles for kids and direct access to the pool. The isolation on main room door should be better. All in all it is a great place to spend a week with family. Well worth the extra travel from the airport.

Trisha Watson

The place is nice enough, but the bedding is faded and worn in places. The workers were nice enough but mostly spoke to each other and just wanted to get their job done, the cleaning lady was very polite, the beaches are disgusting, fag ends cups and bottle caps everywhere. Streets are littered with empty bottles. Food was ok at the hotel, about 95% was the same every day, and one thing changed so kofte or fish, or liver from the outdoor grill. Ice lollys only available 230-4 and only 3 choice. No British type cereals so breakfast was quite hard for little one. Snack bars were lovely. Entertainment was not good at all. Beer after midnight is 270lira for a half pint. Or it's 60 lira at the market over the road for a 50cl

Michelle Davies

The animation team are an extremely friendly energetic bunch who are very helpful they go above and beyond to help you. They are extremely good professional yet friendly and make you feel at ease. This our third visit to this hotel and I’m very impressed. The wait staff are also very enthusiastic and quick to help, the Manager has been of great help to us with the few hic-ups we have had in our room. The cleanliness of the hotel is top notch.

Wendy El Jhani

Very nice hotel, staff are absolutely friendly, go over and beyond. Restaurants have improved 10 fold this year, staff very friendly. Night entertainment every night superb . Lots of different levels and snack bars down to a beautiful beach .5 star all the way. Bus es into center very cheap .

paulina iwicka

Very nice hotel, food was a plus. it's just a pity that the cleaners steal money from wallets in the room. the matter was reported to the receptionist as to why we didn't use the safe and that's it. In total, 80 € was lost, it's not much, but the fact is that in a 5-star hotel, the cleaning lady can only take money out of her wallet, which was hidden in her purse under her clothes.

Tammy Fullelove

Amazing! The resort has so much to do, a gym and plenty of classes/sports games on throughout the day, plus entertainment every evening. There are plenty of pools, slides and water parks to keep children entertained plus different activities throughout the day and the kids club. Three of our children have coeliac disease, I spoke to the manager on the first day who introduced us to the head chef - both were incredibly helpful! The chef made the children gluten free pancakes and bread in the morning, gluten free pizzas, pasta, chicken nuggets and muffins when requested for lunch/evening meal. There are plenty of food choices in the main restaurants and the a la carte restaurants are lovely. Everyone is so friendly and helpful. And the Turkish bath is divine! Would definitely recommend.

Andria Bolkvadze

Worst hotel i have ever been in. Really low quality food, food there gave me food poisoning. Idk if this has only happened to me but my room was terrible. 2 of 3 power outlets wasn’t working. Even the hairdryer was broken. I asked them 2 times to get someone to fix it no response. Also when my 100$ bill magically disappeared from my drawer and i reported it to the manager. He said that they weren’t responsible for valuable things that wasn’t kept in locked safe. So according to their logic maid cam take everything she wants and walk away like nothing happened just because it wasn’t kept in the safe. Lastly their lobby was stinking with smell of sweat.

sahil khan

Having previously stayed at this hotel in 2019, I had high expectations for our return visit. Unfortunately, our experience was marred by disappointment and neglect. The staff were consistently rude and unhelpful, particularly towards foreign guests, creating a hostile environment. Basic amenities such as air conditioning were lacking in the main lobby, and the dining options were inadequate, with food either overcooked or underdone. Our stay in the villa was equally disappointing. The room had several issues: broken handles, a malfunctioning TV, sagging mattresses, an ant infestation, broken lights, no WiFi, and unreliable air conditioning. Despite calling for assistance 15 times in one day, our requests were ignored, leaving us feeling as if our basic needs were being dismissed. Given our experience, I would strongly advise against this hotel for foreign tourists. The lack of respect and poor service, especially considering the high cost of over £700 per night, make it a place I cannot recommend.

nadia malik

DO NOT BOOK THIS HOTEL – FILTHY, UNSAFE, AND A COMPLETE DISASTER! I recently booked a holiday through Thomas Cook, expecting a five-star experience. What I received was beyond shocking – this place is an absolute disgrace, and I urge everyone to stay far away from this so-called "luxury" hotel. 1. Filthy Rooms and Lack of Housekeeping From the moment we arrived, it was clear the hotel had no standards of cleanliness. Although the room appeared clean initially, it was NEVER cleaned throughout our entire stay. The bed sheets were not changed even once, and the floors, balcony, and couch were filthy. We were essentially left to live in squalor for the duration of our holiday. 2. No Towels and Missing Amenities To make matters worse, there were no bath towels in our room upon arrival. How can a five-star hotel fail to provide basic amenities? We asked for mugs to use in the room – something that should be provided without question – and yet, they never arrived. The service here is not just bad; it's non-existent. 3. Bed Bugs and Health Risks We were horrified to discover that our room was infested with bed bugs. My entire family was bitten, causing discomfort and distress throughout our stay. I provided photographic evidence of the bites and the state of the room to the hotel and Thomas Cook via WhatsApp, but NOTHING was done. How is this level of neglect even possible in a hotel that claims to be five stars? Absolutely disgusting and completely unacceptable. 4. Contaminated Swimming Pool – A Health Hazard An adult defecated in the children’s pool, and unbelievably, the hotel did nothing about it. The pool wasn’t cleaned, nor were guests informed of the contamination. We watched in horror as children continued to swim in the pool, completely unaware of the serious health risk. This is gross negligence at its worst. 5. Food Poisoning – My Whole Family Got Sick If that wasn’t enough, my entire family got food poisoning after eating exclusively at the hotel. We suffered from severe diarrhea and vomiting during our stay, which was made worse by the fact that the hotel’s toilets were filthy and never cleaned. This is an extreme health hazard – the lack of cleanliness undoubtedly contributed to the spread of illness. It was a nightmare! 6. No WiFi and Terrible Connectivity Don’t expect to stay connected while you’re here! The WiFi in the rooms is absolutely useless. The signal was so weak that we were left without internet access for the entire stay. How can a hotel in 2024 not provide basic WiFi access? This was a huge inconvenience and yet another failure on the part of this dreadful hotel. 7. Rude and Discriminatory Service The buggy service was abysmal. I waited 20 minutes for a buggy, only to watch two families who arrived after me get prioritized by the driver. Despite being first in line, I was told to wait until they were dropped off. This type of discriminatory treatment is inexcusable, and it reflects the hotel’s complete lack of care for its guests. 8. Staff Were Incompetent and Rude Most of the hotel staff were incredibly rude and unhelpful. On top of that, there was a major language barrier, as very few staff members could speak or understand English. This made it nearly impossible to communicate or resolve any of the numerous issues we encountered. The hotel’s disregard for customer service was appalling. 9. Emotional Distress – An Experience Ruined I was so overwhelmed by the poor conditions and lack of care that I ended up crying in front of the hotel manager. Despite providing photographic and video evidence of the disgusting state of the hotel, they did NOTHING to fix the situation. I expected a relaxing holiday but was left dealing with stress, illness, and complete frustration. This place ruined our trip. Final Warning This hotel is falsely advertised as five stars when it doesn’t even meet the basic standards of hygiene, service, or safety. I have reported it to the appropriate health authorities and will be pursuing a refund through Thomas Cook. This was not a holiday – it was a nightmare.

Popovici Patric

one of the most disastrous hotels I've ever stayed at, I'll explain the reasons below: I had a reservation for 7 days at a deluxe double room with a sea view for 2 adults and 2 children, when we got there we were told that there were no rooms available except in the cottages, where after I saw them, I refused let's stay there because it looks like after the war in Ukraine. After long negotiations in gymnastic language (no one at the reception speaks English except at a very poor level), in exchange for 570 euros more for 7 days, we would receive a two-room suite that we had to take in the central building, otherwise we would have slept in the car. The apartment is in a deplorable state, in the first room the air conditioning did not work, the water was flowing continuously and the beds were destroyed. Strong points of the hotel: the aqua park and the location. Weak points: cleanliness, internet signal, industrial type food, but the most important is the lack of air conditioning even in the dining room or reception. Avoid this hotel at all costs, it is a big scam.

Andy Rapps

The resort has seen better days, that said it wasn’t a bad stay it just wasn’t good, you can see the hotel was at some point a 5star hotel now I would rate it maybe 3.5. The room was ok a bit tired with the floor really needing to be replaced, the view from the balcony was stunning, the amenities around the hotel were adequate but things like shade canopies were broken and missing, the entertainment and crew were very good and engaging. There was plenty of food available but you had to choose your time carefully if you didn’t want to que endlessly. We were in a group of 10 adults and 3 children and 7 out of 10 adults became ill with food poisoning not severe but still unpleasant. The alcohol served is all local and whilst the beer and wine were drinkable the spirits were not. The trip wasn’t a disaster but we certainly would not be going back

Anastasija Ustinova

Lovely hotel. But our 5 starts go to Furkan who is the best barmen in the hotel for us. All the staff were lovely. The place is beautiful so do come.

Mani C

Overall good value for money but definitely not a 5* resort. We stayed for one week in the Penthouse Suite as a group of 5. Positives: - Good value for money for all inclusive. - Resort looked clean and tidy. - Spa facilities were nice and the massage received was food. - Good number of pools/sun loungers around each pool. - Each pool had a "Snack Bar" which served small food and drinks. - Excursion activities could be arranged from the resort with pickup/drop off. - Taxi's available near reception. Negatives: - Everything is self service around pools and the main restaurant, so no-one will come to take your order etc. - Outdoor pools are not heated so we didn't use them. - Only one proper restaurant to use and its only buffet service for breakfast/lunch/dinner. - No room service for food (hence not 5*). - Room wasn't cleaned daily, we had to go to reception one day to ask our room to be cleaned. - Cocktails are not great quality and served in small plastic cups. Neutral: - Resort is about 20 min taxi ride from the main Kusadasi town, if your a young group who want to go out each night - don't stay here. Overall we thought for the money it is good value, however its not quite a 5* resort.

Maria Marshall

The rooms and the facilities are amazing. The food was good. The cocktails where not too good. The hotel is an hour away from the beach. They have buses that run from hotel and the beach and they drop you. The taxis in the hotel are convenient but they will charge a lot more. The folks on the from desk are nice ... but they can also be rude. It depends who speaks to you. The cleaning ladies were nice but they took the coins we left in the table without our permission. The overall experience was good.

Marta Podsiadło

A hotel in the form of a large estate. You need to book a special free shuttle to the beach (we didn't). The food in the main restaurant is very tasty, especially the food prepared live. The big drawback was the lack of management over the pools. From the morning, all sunbeds were reserved with towels thrown on them, on which usually no one appeared all day. Someone should stop this precedent. Children's slides open only a few hours during the day at certain times. The hotel is located on a hill with large elevations. We had a room at the very end of the complex, on the top floor, which was quite a challenge for us. Each time we had to bring a pram (there are no elevators) and walk several hundred meters to get to meals. It was tiring and frustrating. In addition, the main pools play very loud music, also at the pool bar - these are two separate types, so you can be overcharged at times. The animators are pushy and louder. For the first few days of the holiday, we were very frustrated. Not the kind of rest we expected. There are many pool zones - unfortunately, children's slides are available only at the noisy main pool, and to get a place in other zones you have to get up at 5 am to reserve a sunbed. On the plus side, large and spacious rooms. Cleanliness at 3/5 and they are not always cleaned on designated days. No infrastructure next to the hotel, only very expensive shops in the hotel.

erik van balen

Our second time around at this hotel and loved it as much as the first. Amazing, clean and spacious apartments. Super friendly staff all around and great entertainment program. Great services to get to Kusadasi and most important, it feels very safe with our kids here. Thanks to all staff for a great holiday and a special thanks to Jesse for making our holiday extra special.

Laura hickman

Our apartment was lovely although a little tired. Staff friendly and helpful. Went all inclusive although people complained about the food I thought it was lovely work a large variety. Do wish there was an adults only bar/lounge in the evening though. Never had a problem around the pool with loungers. The spa was amazing