Vakas Arshad

Brilliant hotel. Stayed October 2024 for one week. Emre G is a brilliant entertainer and should really have his own TV show. Hotel was almost perfect but room was a little small and balcony/glass should have been cleaned better. Great value though and great views. Hotel has nice pools, beach volleyball, tennis courts and great food

Zamier Mohammed

Great hotel with plenty of food animation team was great and made sure you were interested in the activities so all round great. Plenty of food options and the room were nice and clean and everything you wanted from a hotel. We used their parking as we hired a car so was a good option for us.

GE LI

A very very lovely resort for a family holiday. The staff are really polite and lovely, they make a really welcome atmosphere for our family especially the kids. The food is tasty and the pools are nice. The only thing is the beach is not beside the resort, you need to take a shuttle. However the beach is not the sandy beach, full of rocks...not very nice. However, the resort itself is very very good. The spa is nice and the photo shooting is cheap, and can really create a nice family memory.

Leong Di Shen

We confirmed with the waiter that drinking waters is included in the dinner buffet. So we bought some water during the buffet to bring it back to the hotel room for usage. Over the course of the buffet, the waiter refused to refill our water and asked us to drink the water THAT WE BOUGHT TO BRING IT BACK TO THE ROOM FOR CONSUMPTION DURING THE NIGHT!!! One of the waiter (XL-SIZE) frightened an old lady in our group by SLAMMING A 1.5LITRE OF DRINKING WATER IN FRONT OF HER!!! All of the waiters subsequently avoid to refill our glasses and we were so deprived of water that we were force to beg the waiters for water. Otherwise, the room service and the lady who greeted us on the entrance of the buffet are fantastic!

Mikey

We are very happy about our stay in Ramada Hotel. Big choice of very good food, nice and friendly staff. Decent size of room. It's a real 5 star hotel. I hope to be back in the future;) Just avoid the guy from the regal holiday. You're gonna find a letter from them at your door on the first morning. We bought one trip with them, we were told that everything is included then on the trip we had to pay extra for entry tickets. His name is Umit and he laid to us.

Angela McFarlane

Excellent hotel, the place cannot be faulted. Staff are amazing and so are all the facilities. In the picture online it looks like the beach is connected to the hotel, it isn't, there's a free bus though that runs every half hour to the beach and back until 5pm. This hotel is not for people who like to go out shopping a lot, we went thinking there would be shops near the beach as there's only the one hotel shop that's anywhere near here. Trying to find some tomorrow and have been told it's bus or taxi to go to them. Other than shopping which isn't for everyone, definitely try this hotel as you will not be disappointed. It's great for kids and adults alike.

Kenneth Shephard

I've been going here for 5 years. It's still nice but starting to look slightly tired by not replacing things that are missing like sink plugs etc and the fuses were removed for the cooker and washing machine, we had to ask for these. Also it now seems the norm for towels on the sunbeds at 07.30 and left mostly empty till after dinner. This does need addressing at this level of cost, the buildings do cast a lot of shade so not too many sunbeds in the sun .

Andy Golby

The hotel and staff are lovely. The food is another storey, cold, do not cater for any dietary requirements, entertainment is repetitive and drinks well they are ok if you like Turkish spirits. The white wine was the best.

Mutlu Mert TARHAN

I recently stayed at this hotel and was impressed with the overall quality of the rooms and services provided. The staff was friendly, and the amenities were well-maintained. However, one major issue we encountered was the beds. They were extremely firm, making it difficult to get a good night's sleep, which left us feeling uncomfortable. If the hotel could improve the comfort of the beds, it would greatly enhance the overall experience.

Jen Rottier

Incredible hotel, staff, service and food. Can't fault anything about this hotel. Travelled with my partner and 2 year old son. First time staying with a ramada and everything was perfect. I'll definitely be returning. This hotel offers something for everyone. 3 separate pool areas , one which has a jacuzzi style area for over 16s. Plenty of activities throughout the day for people to get involved in. On site snacks during the day near the pool and an ice cream van which serves ice creams and hot waffles all day. Lots of little ride on games for children and air hockey in the pool snack bar area. Lobby bar and main pool bar open till 11pm. The staff are wonderful, very friendly, helpful and adored my son. Nothing is too much to ask of them. Take a trip into the main town centre and harbour . Lots of shops, bars and restaurants to chose from. You do get hassled to buy things, but it's very normal- just be polite if you don't want to enter their shop and walk away. NOTE: if you LOVE cats like we do , you need to come to this hotel !! Lots of beautiful kittens and cats running around and they do enjoy a sneaky fish or sausage from the restaurant. Very well looked after by the staff as well which makes it nice. I would highly recommend this hotel its simply wonderful.

Jennifer Mitchell

Rooms ok, however bathrooms smell absolutely vile!! ! Reception staff and restaurant staff rude! FOOD Awful and flys everywhere!!! We lived on pizza & chips! Animation staff are outstanding 5* for them and totally made our holiday!! The view from balcony is outstanding! Good beach location! Could be amazing if changes made

Sarah Edmondson

**Review for Tusan Resort:** I recently stayed at Tusan Resort, and I must say, my experience was nothing short of a nightmare. I wasn't expecting a 5-star resort, but this place doesn’t even deserve a 2-star rating. From the moment I arrived, it was clear that the conditions were unacceptable. The resort was filthy. The food was awful—so bad, in fact, that both my mother and mother-in-law, along with myself, ended up suffering from food poisoning. It's alarming to see how often food poisoning is mentioned in the recent reviews. We were served meat that was raw in the middle, and it seemed like we were eating reheated leftovers day after day. The salads were dirty, the fruit was rotten, and the desserts were inedible. Additionally, getting a plate, cutlery, or glasses was a challenge, as they often ran out. The pool was small and filthy, and there were no chairs available during our entire ten-day stay. Our room was old, with a lingering stench of sewage that made it unbearable. I am beyond angry that we spent nearly £5,000 for such a disaster of a holiday. I truly believe that any positive reviews for this place are likely from staff members trying to boost its image. No one in their right mind would leave a good review for Tusan Resort. It desperately needs to be closed down, and I hope Jet2 is held accountable for selling this place to unsuspecting customers. Avoid this place at all costs!

Becki G

Be warned! Hard bed! Not much sleep all week. But lovely area. Enjoy swimming pool. Foods is ok especially with me being fussy. Had pancake for my breakfast. Pizza is one of delicious!

Jakub Pudelský

I’m not used to writing reviews - I don’t like to complain a lot about the accommodation nor service. I’ve felt like that in my life (I’ve traveled the world). First of all I’ve booked the room though travel agency (description on the site was the room with garden view) - we’ve received the room with dumpsters/parking lot/smelly balcony view. Second of all I’d decided to upgrade our room to sea view (10€ extra per night) the bathroom smelled like rotten eggs - overall wasn’t worth it at all! Third of all I’d never in my life would have imagined that 5* hotel would treat their customers in certain way - for example you need to reserve your sun beds with towel otherwise forget about having any place to lay down by the pool, ordering drinks is like bingo never knowing how your drink is going to taste (every bartender has it’s own recipe - some of them use regular glasses others use plastic ones)/during breakfast-lunch-dinner you need to reserve your table outside otherwise you gonna sweat inside without any ac. (to be fair food was excellent)/lifts, hallways and common areas could use more cleaning. I want to add another point - there’s supposed to be 24/7 reception. I’d called and asked about the mini bar in our room (asking whether or not it’s included in all inclusive) they weren’t even able to answer the basic question with answers YES/NO. Overall I would NOT RECOMMEND.

Dan Marv

Room (Family Room) : spacey, required some renewal, good Wifi connectivity (free of charge), fournitures sometimes heavily used, musty odor/smell, daily cleaning, good job from the roommate's staff, light mold in the dush room/black, bathroom fittings not more in a good state, tea/hot water facilities available, no free minibar Restaurant/Food : good choice, no icecream at lunch or dinner, lukewarm food, plates not heated, waiters/waitresses pay a lot attention and do a good and stress job, no "simit". Unfortunately, I got a stomach flu maybe due to inadequate temperature of food. Bar/Daily buffets : no fresh fruits, no iced tea, bar always opened, free icecream only in the late afternoon in one of the pool bar. Disco Bar : not open, NO FREE CONSUMPTION (okay if you take in account "international in all rules" but for the 5* Star Hotel in Turkey !!) Guests Relation : available, middle helpful, not rude but not very super friendly Animation : not much offer due to October business, daily night animation (only a few times of quality, most was "home made") Reception : pay attention, little language misinterpretation, if issues : reasonable delays of solving them/sometimes you have to ask twice Ice for drinks weren't not cooled Some waiters put a bit too much alcool in prepared cocktails Some little concerns about food safety (for the first time in Turkey, it was my nineth visit and second in Izmir District) My own case was reported to the Guest Relation Manager (she took note).

clare skerman

We had a lovely weeks stay here. I feel this hotel was great value for money. The views were stunning. The rooms were comfortable. The food was very good, always something. The staff were great, especially the entertainment team. I would definitely stay again.

Tolga K

The hotel has an age and you feel it when you enter. Room utilities are old, pipes' drains don't work so we'll. However the service is Incredible. Upsides: *They will try to solve your every problem with utmost urgency. *Food selection is great! A lot of different choices in each course. *The entertainment team is very friendly and great. *The pool, Spa, hamam is extraordinary. *Moat beautiful sunset ever. Downsides: *There is only instant coffee. Although you can find filtered in the bar located in -1, it is not the best. *WiFi in rooms are at an additional cost. *There is no beach. You can enter the sea by the cost through ladders.

Byanca Cristina Holbrich

Excellent place to stay. There are a lot of pools that you can enjoy. There is a man beach with a bar on it. Great range of food and drinks. The place is well kept. Clean. There are activities you can do during the day or you can just relax. Wifi is not free. 22 euros per 2 weeks. Staff is friendly and quick to help you. I really enjoyed my stay here. Will come back.

Eva

The food was okay; I often enjoyed it, and there was a decent variety. On my birthday, I received congratulations, a bottle of red wine, and a fruit platter in my room, which was a very nice gesture—something I've never experienced in any other hotel, even though I celebrate my birthday in a five-star hotel every year. Unfortunately, the negative aspects outweighed the positives during our stay. Right from our arrival, we noticed that the elevator was very slow, and in the evenings, we had to wait a long time. Moreover, the entire hotel had a warm, humid atmosphere, with the air in the elevator being particularly stuffy and uncomfortable. Another annoyance was the Wi-Fi: while it was free in the lobby, it cost €14 per week to access it in the room and other areas of the hotel, like the pool and beach. For a five-star all-inclusive hotel, this is definitely a major no-go. The same applies to the rooms: they felt outdated, with an old bathtub and a low ceiling in the bathroom. A walk-in shower would have been more appropriate for a five-star standard. Additionally, the TV in the room was extremely small and broken. When we requested a technician for repairs, he simply said there was nothing he could do as the device was too old. The air conditioning was incredibly loud but didn’t effectively cool the room. Moreover, there were surprisingly many mosquitoes. The service was also lacking: the restaurant chairs were worn and stained, the pool drains were full of moss and dirt, and the pool lane dividers were damaged and so old that they had lost their color. I didn’t see the pool being cleaned even once during our stay, so the water became quite dirty after a while. It was also frustrating that the restaurant often ran out of black tea in the evenings, and it wasn’t restocked. The most serious issue, however, was the lack of leadership in the hotel. The staff undoubtedly worked hard, but there was a clear lack of effective management and organization. What was especially irritating was the behavior of the hotel owner, who, instead of taking care of the guests, preferred to have himself served and reserved the best spots for himself and his family. The arrogance with which he treated the guests only highlighted how little importance was placed on customer satisfaction. Despite the high cost we paid for this vacation, we experienced the worst, dirtiest, and most outdated hotel we’ve ever stayed in. It was the most expensive vacation we’ve had in an all-inclusive hotel, and at the same time, one of the most disappointing.

Alison Carr

Lovely hotel. Great selection of food. Staff very helpful and friendly. Entertainment team were fantastic! The hotel could do with a little update and better air conditioning in the rooms! All in all we had a great holiday.

Nicola

The hotel is in a good location. The swim up room was great. The problem was the food. Within 24 hrs of landing back in the UK I was really ill. In fact I was ill for 2 weeks with Salmonella. On my last afternoon I ate kebab/meatballs and rice. I left one of the meatballs because it didn't look cooked properly. The holiday was booked through Jet2 and on contacting them I was disappointed with their response. They said their hotels follow guidelines etc.. Well if that was the case I wouldn't have been ill, I have travelled to Turkey with Jet2 previously and had amazing holidays. This was the first time at this hotel and never again. I would not recommend going to this hotel at all.

Sarka Kelly

I have to say the resort of this hotel is great, spacious, the pools are great with plenty of activities for children. We had family room in the older part which was a bit outdated but clean and big enough for family of 4, only thing is there is s street with private houses very close and it can be noisy, obviously that is not the hotel fault. The great benefit was on the bottom floor we had lovely outdoor areas with sun loungers and it was close to the pool but still had kind of privacy and green around. The new part is nicer and more modern, my sister had room there, they are smaller a bit but still spacious enough. There is always free beds later around the pools and at the beach too. Food was very good, breakfast, lunch, dinner always plenty of choices and always found something everyone liked (even the fussy ones😅) A la carte is we had was in Turkish restaurant and it was great too. The staff everywhere is friendly and helpful, specially reception, they are very nice and nothing is a problem. Rooms are cleaned every day apart from Sunday I think, we didn't need it to be done every day but always changed towels for us and took the bins. It is close to Kusadasi maybe 15 mins in the car (taxi) and it was 10 euro. There is great market 2 mins from the hotel for shopping. And a few other shops around including pharmacy. We had brilliant 10 days and would definitely come back. Thank you Ephesia Holiday beach club for our holiday full of amazing memories and for the most beautiful sunsets and views to see every day.

Mr Weeks

My family and I have recently returned from this fantastic hotel. We spent 2 weeks there and the staff couldn't have been more helpful, they are a credit to you, especially Hakan and Cheylin from reception, Habib in the lobby bar and Ibrahim in the a la carte Italian. There are plenty of activities to do during the day, the pools are spotless and well supervised by the life guards so we always felt that our children were safe. The food choices throughout the day were always excellent with plenty of choice for all. We will definitely return in the future.

Gilly Fleur

Just back home from a wonderful week at Ephesia and missing it already! 6 of us went, 3 adults, 3 children aged 15, 10 & 6 years. So many positives to write about, just a couple of things that weren't so positive so I'll get them out of the way first. Dining hall ... Always really busy and very hot. There are a couple of A/C units, but unless you are directly underneath them or by the open doors looking out to the sea, you didn't feel the benefit, that being said we did choose to go in August and experienced very high temperatures. Most staff are very hard working and try to clear tables quickly. Special thanks to 'DLake' from the kitchen who brought us our favourite chocolate pannacotta upon request! There was a grumpy one who objected to us pushing tables together to fit all 6 of us, but DLake's happy attitude outshone that small detail. Good - Lots of food variety everyday, all 6 of us with various tastes enjoyed the meals. Even the snack bar meals were great, especially the salad bar and freshly cooked pizza from the outdoor pizza oven. Drinks were great, but like others have said, the paper cups go soggy. The coffee cups are very small so I used 2 of the larger cups from the bar and doubled up to stop the burn/sogginess and managed to fit 3 coffees in ... Win win! Always cold bottled water available at every station. We mainly used the Sunny Bar, the staff there are wonderful! So friendly. No queues. Location - On the beach! The beach is small and not very clean, could do with a rake every morning. The rest of the grounds and gardens are immaculate. The grounds staff are extremely hard working. Right, onto the best bits ... Our room (2304 - the new part) very spacious, tastefully furnished and very clean. Cleaned everyday and given fresh bedding/towels. Fabulous A/C, great monsoon shower, free safe, fridge and huge comfortable beds and pillows. Great view of the lazy pool, the sea, sunset and mountains. Double sliding doors with insect net which was great it you wanted to sleep with the doors open. A large walled TV which we didn't use. The pool - Our favourite was the fresh water infinity pool which benefited from the sea breeze. The entertainment team put on lots of water activities such as aerobics and polo. Also liked the lazy pool but this is salt water and the kids weren't too keen. Lots of beds and always got good spots easily at both pools. At the other side of the complex is the water park with some great slides and lots of attentive attendants. Although this had been the pull factor in us choosing Ephesia, we only went a couple of times. It was really busy and finding 6 beds together was difficult, but we enjoyed the infinity pool so much that it didn't affect our holiday. We had a wonderful Turkish bath/scrub/massage onsite at really reasonable prices. There is also a small shopping complex onsite selling essentials/gifts, again at reasonable prices. Saving the best until last - The entertainment - fantastic! A great bunch of caring, hard working, wonderful people who made our holiday. They immediately remembered our names and made us feel really special all holiday. We had so many laughs playing shooting, dancing and darts everyday - Thank you Ronie, Rio, Sourinho, Diego, Burak, Casper, Twety, Poto, Eto, Niloy, Barnie, Limz & Nazli-Memet. The night entertainment was very impressive in the outdoor amphitheatre with special acts and prior to the show is a kids mini disco. The fabulous entertainment team mentioned above were still working during the nighttime shows, they never stop! We loved this holiday and will definitely be returning. Highly recommeded!!

Trisha Watson

The place is nice enough, but the bedding is faded and worn in places. The workers were nice enough but mostly spoke to each other and just wanted to get their job done, the cleaning lady was very polite, the beaches are disgusting, fag ends cups and bottle caps everywhere. Streets are littered with empty bottles. Food was ok at the hotel, about 95% was the same every day, and one thing changed so kofte or fish, or liver from the outdoor grill. Ice lollys only available 230-4 and only 3 choice. No British type cereals so breakfast was quite hard for little one. Snack bars were lovely. Entertainment was not good at all. Beer after midnight is 270lira for a half pint. Or it's 60 lira at the market over the road for a 50cl

Michelle Davies

The animation team are an extremely friendly energetic bunch who are very helpful they go above and beyond to help you. They are extremely good professional yet friendly and make you feel at ease. This our third visit to this hotel and I’m very impressed. The wait staff are also very enthusiastic and quick to help, the Manager has been of great help to us with the few hic-ups we have had in our room. The cleanliness of the hotel is top notch.

paulina iwicka

Very nice hotel, food was a plus. it's just a pity that the cleaners steal money from wallets in the room. the matter was reported to the receptionist as to why we didn't use the safe and that's it. In total, 80 € was lost, it's not much, but the fact is that in a 5-star hotel, the cleaning lady can only take money out of her wallet, which was hidden in her purse under her clothes.

Tammy Fullelove

Amazing! The resort has so much to do, a gym and plenty of classes/sports games on throughout the day, plus entertainment every evening. There are plenty of pools, slides and water parks to keep children entertained plus different activities throughout the day and the kids club. Three of our children have coeliac disease, I spoke to the manager on the first day who introduced us to the head chef - both were incredibly helpful! The chef made the children gluten free pancakes and bread in the morning, gluten free pizzas, pasta, chicken nuggets and muffins when requested for lunch/evening meal. There are plenty of food choices in the main restaurants and the a la carte restaurants are lovely. Everyone is so friendly and helpful. And the Turkish bath is divine! Would definitely recommend.

Wendy El Jhani

Very nice hotel, staff are absolutely friendly, go over and beyond. Restaurants have improved 10 fold this year, staff very friendly. Night entertainment every night superb . Lots of different levels and snack bars down to a beautiful beach .5 star all the way. Bus es into center very cheap .

laura hilliard brady

Great location, food absolutely beautiful, bar was open 24/7 taxi and bus available all day, staff friendly. Pool lovely, activities at the pool was varied. The rooms were a little small and the shower small, I was disappointed with the room. Buy over all a good hotel.

sahil khan

Having previously stayed at this hotel in 2019, I had high expectations for our return visit. Unfortunately, our experience was marred by disappointment and neglect. The staff were consistently rude and unhelpful, particularly towards foreign guests, creating a hostile environment. Basic amenities such as air conditioning were lacking in the main lobby, and the dining options were inadequate, with food either overcooked or underdone. Our stay in the villa was equally disappointing. The room had several issues: broken handles, a malfunctioning TV, sagging mattresses, an ant infestation, broken lights, no WiFi, and unreliable air conditioning. Despite calling for assistance 15 times in one day, our requests were ignored, leaving us feeling as if our basic needs were being dismissed. Given our experience, I would strongly advise against this hotel for foreign tourists. The lack of respect and poor service, especially considering the high cost of over £700 per night, make it a place I cannot recommend.

CEO Kam

I stayed here 12th-15th in villa 3 I recently stayed and had a thoroughly disappointing experience. From start to finish, my stay was marred by numerous issues that the hotel staff seemed unwilling or unable to resolve. The service was abysmal. When I checked in, the front desk staff was indifferent and did not provide any information about the hotel's amenities or services. Throughout my stay, I encountered unhelpful and often rude staff members. When I called the front desk to report the issues with my room, it took several calls before someone finally answered, and even then, no one was sent to address the problems. Wi-Fi was practically unusable, with a weak signal and constant disconnections. The food quality at the hotel restaurant was subpar. The breakfast buffet offered a limited selection of stale and unappetizing items. The service in the restaurant was slow, and the staff seemed disinterested in providing a pleasant dining experience. Overall cleanliness throughout the hotel was severely lacking. Public areas like the lobby and hallways were dirty, with trash often left unattended. The elevators had a strange odor and were not cleaned regularly. My stay at was extremely disappointing. unhelpful staff, lack of amenities, and general lack of cleanliness made for an unpleasant experience. I would not recommend this hotel to anyone and will not be returning. Management needs to make significant improvements to bring this hotel up to a standard that justifies its name and price point.

nadia malik

DO NOT BOOK THIS HOTEL – FILTHY, UNSAFE, AND A COMPLETE DISASTER! I recently booked a holiday through Thomas Cook, expecting a five-star experience. What I received was beyond shocking – this place is an absolute disgrace, and I urge everyone to stay far away from this so-called "luxury" hotel. 1. Filthy Rooms and Lack of Housekeeping From the moment we arrived, it was clear the hotel had no standards of cleanliness. Although the room appeared clean initially, it was NEVER cleaned throughout our entire stay. The bed sheets were not changed even once, and the floors, balcony, and couch were filthy. We were essentially left to live in squalor for the duration of our holiday. 2. No Towels and Missing Amenities To make matters worse, there were no bath towels in our room upon arrival. How can a five-star hotel fail to provide basic amenities? We asked for mugs to use in the room – something that should be provided without question – and yet, they never arrived. The service here is not just bad; it's non-existent. 3. Bed Bugs and Health Risks We were horrified to discover that our room was infested with bed bugs. My entire family was bitten, causing discomfort and distress throughout our stay. I provided photographic evidence of the bites and the state of the room to the hotel and Thomas Cook via WhatsApp, but NOTHING was done. How is this level of neglect even possible in a hotel that claims to be five stars? Absolutely disgusting and completely unacceptable. 4. Contaminated Swimming Pool – A Health Hazard An adult defecated in the children’s pool, and unbelievably, the hotel did nothing about it. The pool wasn’t cleaned, nor were guests informed of the contamination. We watched in horror as children continued to swim in the pool, completely unaware of the serious health risk. This is gross negligence at its worst. 5. Food Poisoning – My Whole Family Got Sick If that wasn’t enough, my entire family got food poisoning after eating exclusively at the hotel. We suffered from severe diarrhea and vomiting during our stay, which was made worse by the fact that the hotel’s toilets were filthy and never cleaned. This is an extreme health hazard – the lack of cleanliness undoubtedly contributed to the spread of illness. It was a nightmare! 6. No WiFi and Terrible Connectivity Don’t expect to stay connected while you’re here! The WiFi in the rooms is absolutely useless. The signal was so weak that we were left without internet access for the entire stay. How can a hotel in 2024 not provide basic WiFi access? This was a huge inconvenience and yet another failure on the part of this dreadful hotel. 7. Rude and Discriminatory Service The buggy service was abysmal. I waited 20 minutes for a buggy, only to watch two families who arrived after me get prioritized by the driver. Despite being first in line, I was told to wait until they were dropped off. This type of discriminatory treatment is inexcusable, and it reflects the hotel’s complete lack of care for its guests. 8. Staff Were Incompetent and Rude Most of the hotel staff were incredibly rude and unhelpful. On top of that, there was a major language barrier, as very few staff members could speak or understand English. This made it nearly impossible to communicate or resolve any of the numerous issues we encountered. The hotel’s disregard for customer service was appalling. 9. Emotional Distress – An Experience Ruined I was so overwhelmed by the poor conditions and lack of care that I ended up crying in front of the hotel manager. Despite providing photographic and video evidence of the disgusting state of the hotel, they did NOTHING to fix the situation. I expected a relaxing holiday but was left dealing with stress, illness, and complete frustration. This place ruined our trip. Final Warning This hotel is falsely advertised as five stars when it doesn’t even meet the basic standards of hygiene, service, or safety. I have reported it to the appropriate health authorities and will be pursuing a refund through Thomas Cook. This was not a holiday – it was a nightmare.

Popovici Patric

one of the most disastrous hotels I've ever stayed at, I'll explain the reasons below: I had a reservation for 7 days at a deluxe double room with a sea view for 2 adults and 2 children, when we got there we were told that there were no rooms available except in the cottages, where after I saw them, I refused let's stay there because it looks like after the war in Ukraine. After long negotiations in gymnastic language (no one at the reception speaks English except at a very poor level), in exchange for 570 euros more for 7 days, we would receive a two-room suite that we had to take in the central building, otherwise we would have slept in the car. The apartment is in a deplorable state, in the first room the air conditioning did not work, the water was flowing continuously and the beds were destroyed. Strong points of the hotel: the aqua park and the location. Weak points: cleanliness, internet signal, industrial type food, but the most important is the lack of air conditioning even in the dining room or reception. Avoid this hotel at all costs, it is a big scam.

Andy Rapps

The resort has seen better days, that said it wasn’t a bad stay it just wasn’t good, you can see the hotel was at some point a 5star hotel now I would rate it maybe 3.5. The room was ok a bit tired with the floor really needing to be replaced, the view from the balcony was stunning, the amenities around the hotel were adequate but things like shade canopies were broken and missing, the entertainment and crew were very good and engaging. There was plenty of food available but you had to choose your time carefully if you didn’t want to que endlessly. We were in a group of 10 adults and 3 children and 7 out of 10 adults became ill with food poisoning not severe but still unpleasant. The alcohol served is all local and whilst the beer and wine were drinkable the spirits were not. The trip wasn’t a disaster but we certainly would not be going back

Mani C

Overall good value for money but definitely not a 5* resort. We stayed for one week in the Penthouse Suite as a group of 5. Positives: - Good value for money for all inclusive. - Resort looked clean and tidy. - Spa facilities were nice and the massage received was food. - Good number of pools/sun loungers around each pool. - Each pool had a "Snack Bar" which served small food and drinks. - Excursion activities could be arranged from the resort with pickup/drop off. - Taxi's available near reception. Negatives: - Everything is self service around pools and the main restaurant, so no-one will come to take your order etc. - Outdoor pools are not heated so we didn't use them. - Only one proper restaurant to use and its only buffet service for breakfast/lunch/dinner. - No room service for food (hence not 5*). - Room wasn't cleaned daily, we had to go to reception one day to ask our room to be cleaned. - Cocktails are not great quality and served in small plastic cups. Neutral: - Resort is about 20 min taxi ride from the main Kusadasi town, if your a young group who want to go out each night - don't stay here. Overall we thought for the money it is good value, however its not quite a 5* resort.

Laura hickman

Our apartment was lovely although a little tired. Staff friendly and helpful. Went all inclusive although people complained about the food I thought it was lovely work a large variety. Do wish there was an adults only bar/lounge in the evening though. Never had a problem around the pool with loungers. The spa was amazing

Bunmi

I enjoyed my week’s stay at Wyndham. The staff are very very hardworking & friendly. The animation team are great to talk to, especially Mike & Jesse. There’s different activities going on each day which is nice. I enjoyed the massage at the spa and it was also nice to take the free shuttle bus to the beach. I would recommend and would come back here! The only downside was the apartment that I stayed in. There were hairs in the bath/ on the walls, the bedside lamps were coated with dust and the toilet wasn’t properly cleaned. I felt the walls may be on the thin side as I could hear scraping of chairs and plugs being put into sockets from neighbouring apartments which sometimes made it hard to sleep and block out. Other than that the apartment had a nice outdoor area to sit and also has a washing machine. The welcome pack left in the fridge was also a nice touch. Also pleasantly surprised at the amount of UK channels on the TV! There are very steep hills so may not be accessible for those with mobility issues.

Minibus Man

5 stars Our family of 5 had an amazing time at Wyndham Residences Kusadasi Golf & Spa Turkey. Our 3 boys, aged 14, 12, and 10, were entertained from start to finish. The resort is huge, with something for everyone. There are multiple pools, including a water park, a variety of restaurants, a kids club, and a golf course. We never had a dull moment. Our boys loved the water park and the main pool. We also enjoyed the spacious and well-appointed apartments and the great location of the resort. The food at the resort was excellent. There was a wide variety of dishes to choose from, and everything we tried was delicious. We especially enjoyed the fresh seafood and Turkish specialties. The kids club was great for our boys. They made new friends and participated in a variety of activities. We also took advantage of the resort's spa, which was a relaxing and enjoyable experience. The evening entertainment at the resort was also great, especially the fire show. The staff at the resort was friendly and helpful. They went out of their way to make our stay enjoyable. Overall, we had an amazing time at Wyndham Residences Kusadasi Golf & Spa Turkey. It's the perfect place for a family vacation. Here are some specific things that our family loved: The apartments were spacious and well-appointed. The location of the resort was great. The staff at the resort was friendly and helpful. The evening entertainment was great, especially the fire show. We would highly recommend Wyndham Residences Kusadasi Golf & Spa Turkey to any family looking for a fun and relaxing vacation.

Maria Marshall

The rooms and the facilities are amazing. The food was good. The cocktails where not too good. The hotel is an hour away from the beach. They have buses that run from hotel and the beach and they drop you. The taxis in the hotel are convenient but they will charge a lot more. The folks on the from desk are nice ... but they can also be rude. It depends who speaks to you. The cleaning ladies were nice but they took the coins we left in the table without our permission. The overall experience was good.