Abu Taher
Lovely place. Brilliant staff and awesome facilities. The private beach is amazing and I cannot wait to go back. The staff were very helpful and offered advice on activities, best time to go to places and also arranged for taxis etc. They genuinely seemed to care about our well being.
Tyler Roake
While many reviews highlight how great this hotel is, it's something you really have to experience for yourself. My partner and I stayed here for our anniversary and had a wonderful time. The attention to detail throughout our stay was impressive, and the hospitality made us feel truly welcome. We’re already planning to come back for future anniversaries. Thanks to everyone for making it such a memorable trip!
shireen mangera-badat
My husband and I had a fantastic experience at the hotel. From the arrival staff to the hospitality team, housekeeping, pool attendants, lifeguards, and restaurant staff, everyone was welcoming, friendly, and extremely attentive.
The amenities were superb and exceeded our expectations.
The pool area was particularly delightful with an infinity pool Looking out to the Gulf sea.
The chef at breakfast was accommodating, catering to our needs even when they weren't on the menu.
The private beach was a bonus , it’s quiet and secluded, the beach help were extremely helpful- the hotel also offer a cool box at the beach was an added bonus we didn't expect.
While the hotel is a bit far from the city, requiring preparation for taxi fares, there is a shuttle service to the souk and the mall. However, for other destinations, be prepared to pay for taxis. British travellers should note that the exchange rate is currently weak, making expenses higher.
It's important to note that there are no prayer facilities on the premises. Muslim guests should plan where to pray their Jumma prayers. However, the addition of a small mosque in the future would make this hotel perfect.
Overall, it's a hotel you won't regret staying at. It beautifully showcases its artistic heritage and Omani hospitality, making it a fantastic place to stay.
Karen Joy Perera
I just wanted to take a moment to express my gratitude for the wonderful experience we had during our stay at Shangri-La Oman. From the moment we arrived, we were greeted with warm hospitality and exceptional service.
The room was not only clean and comfortable, but also beautifully decorated, providing a cozy atmosphere that made us feel right at home. The amenities were top-notch, and we especially enjoyed the play area, pool, spa, and restaurant.
The staff went above and beyond to ensure our needs were met, always with a friendly smile. Shout out to Marybel, she’s kind and helpful.
Overall, our stay exceeded our expectations, and we can’t wait to return. Thank you for making our visit so memorable!
Cahal Rice
The location and serene surroundings of this hotel are its main advantages. The beach is beautiful, and some of the staff are notably more dedicated than others.
Overall, the hotel feels dated and lacks any “wow” factor (except for its beautiful beach and location).
The service and standards of professionalism are not five-star or on par with other Shangri-La resorts around the world. I visited both spas at the resort and left without making a booking at either. They felt unwelcoming, and the staff seemed disinterested and uninviting.
The food overall is just okay. The Indian restaurant was good, but the lunch restaurant by the beach was of poor quality. One of the dishes we ordered was inedible, and we informed the team that it tasted off/poor in quality. They did not remove it from the bill but instead gave two complimentary scoops of ice cream (a nice gesture, but for a five-star resort, this is not the standard).
Breakfast service is a bit chaotic, and the staff seem overwhelmed. A guest service manager was going around obtaining feedback, but it felt more like he was completing a chore rather than being genuinely interested.
Afternoon tea was another letdown, with staff lacking five-star training. The gentleman who seated us seemed hostile—there was no welcome, no introduction to the service, and no service flair. It felt like another chore.
The gym is okay—small and also falls under the “dated” category.
The beach is beautiful, and the pool is nice.
During checkout, no invoice was offered or emailed, and I wasn’t asked for feedback. While the receptionist was somewhat nice, he seemed primarily concerned about the bill. This reflects a recurring theme at the hotel, which appears to stem from a management focused on money rather than guest experience.
Almost a week after returning home, I received a phone call from the hotel saying they had made a mistake and forgotten to charge me for room service. I’m unsure how this happened, but they said their employee made a “mistake.” They hounded me with emails and texts about this trivial amount and sent me “Final Reminder” emails, as if I were a debt collector’s target.
The issue here isn’t the amount—I’m happy to pay for what I consumed—but rather how the hotel handled their own mistake. Especially for a five-star hotel, you’d expect them to learn from it and use it as a training opportunity for staff. Instead, it’s poor management to chase a guest a week later and send “Final Reminder” emails. When they called, I told them to send me a payment link and that I would pay it when I had the chance. However, it seemed like, because I didn’t pay right after hanging up, they pursued me like a loan shark.
Overall, the hotel is in a beautiful location and provides a nice getaway, but there are major inconsistencies with the staff. Some are friendly and welcoming, while others are poorly trained and hostile. This is not a culinary experience—if you’re a foodie, look elsewhere.
I would not return here due to how the hotel made me feel overall, and I believe it is poorly managed. It’s not a Shangri-La!