3 Star New York Holidays

Buster D

Not worth a stay here for the price you pay. Booked a Queen and got a Double. The room was super small and my wife and I had to step over our bag as there was no space to keep it open at all in the room. 3 pillows instead of the customary 4 for Hilton beds. Fixture was on the floor in the bathroom. No amenities in the room such as coffee maker, mini fridge, no bottles of water. There is a remote for the TV. Basic room only. Pictures on the website are better than in person. Again, there is no value for the price. Night time guard doing hotel key checks was a nice security feature. The hotel is in a great location however.

Harrison

We had a wonderful experience staying here. From the bellmen to the from the lady at the front desk who helped us! We got in at 7am and everyone was very helpful. We left our bags with the bellman and went to explore while our room became available. Come 2 o’clock we called to see if it was possible to get in early, even though our original room wasn’t ready yet they asked if for a small upgrade fee we could have a better room and check in right away. Wasn’t pushy or anything and was very nice! It’s amazing how asking “how is your day going” can make a persons day! Also the $15 a day credit made a great morning coffee to start our day for the three days we were there! With all the options for hotels in NYC I liked it. I like to try something new everytime we visit a place again but would recommend this hotel!

Kalliope koliotassis

The hotel is nicely situated in a central area that allows access to many of the sites, shopping, and entertainment. Compact room, but it was cozy and the bed comfortable. The halls smelled like weed, and the room was freezing. We had to turn the thermostat off completely to not freeze, but it would come on nonetheless. The first night there we ordered a late night snack and juice from the espresso bar and I was violently sick all night into the early morning. My travel companion also felt ill, but not as bad as I. The last night there we had dinner at the Bronze Owl and it was delicious, and we had great service. Overall some great and not so great experiences at the hotel.

L P

Overall, I had a great experience at this hotel during my visit. The room was clean and updated with everything I needed, although not much time was spent at the hotel. Only issues were during checkout and unable to charge all fees to the card charged for the room and getting invoices printed and emailed upon check out (need for work purposes). When leaving, I requested a cab and was ignored several times and thrown into an unmarked SUV to return to the airport. However, this is a personal miss and the cost shared and charged were completely different. Travel recommendation when visiting the city is to use the curb app to ensure the most cost-effective travel if not by foot or by cabby. The hotel was in a great central location near the Empire State Building and near Harold Square. It was walking distance and a subway entrance outside to get to other parts of the city. Overall, great stay, clean room, and in a great location.

Lorraine Morrissey

Absolutely delighted to find this hotel. I love NYC and usually stay in Times Square area but finding it way too crowded now. Decided to stay a little further south and so pleased I did. Rooms are small ( as expected) but staff and services are just excellent. Well done and thanks to all of them.

Angelbert Cayanan

We had a fantastic stay at Holiday Inn Express Wall Street! The location is unbeatable—right near the subway, making it super easy for us to explore the city. Plus, we were just a short walk from the Liberty Cruise ferry and the Brooklyn Bridge, which was a huge plus for our sightseeing plans. To top it off, we were given an early check-in since we arrived in New York early, which made our trip even more enjoyable. The staff was friendly and accommodating, making us feel welcome from the moment we arrived. We highly recommend this hotel for anyone visiting NYC!

Hunter Wardman

I enjoyed my stay at this property. Location is very good, being a very short walk away from Wall St and Fulton St stations. Rooms were clean, spacious, and the bathroom was a good size. The interior is tiring slowly but still in good condition. Breakfast was basic but filling - it is best to go early for breakfast or else it gets quite busy. The only con was when I checked in, I accidentally left my passport wallet on the counter (silly me after being away for nearly 30hrs). Instead of being contacted by the staff member I checked in with, who could have noticed that I left the item behind, it was put into a lost property drawer.

Richard Butler

We booked a 4 night stay pre paid. Upon arrival we were told that the hotel was overbooked and we had to be moved from our room with a king bed and couch bed to a room with 2 queens. We were then told we might get moved the next day. The next morning the guest agent told us we had to come back around 2:00 to change rooms. We said we did not want to and were happy just staying where we were. The agent told us it would not be fair for the people coming tonight who had booked our room if it wasn't available for them. I responded, it wasn't fair that our room was not available when we checked in. They said they would move our stuff out of our room. I did not want them touching it. I asked for compensation for having to move. Some points were offered that we never received. In all my years of using hotels, this was the first time I have had to move mid stay. The room was serviceable, but I never was able to shower with hot water as it never was warmer than lukewarm Decent breakfast with hot food

Abby Butler

This hotel seemed like a good option due to the free breakfast and it's location. I had never had a bad experience with Holiday Inn... until now. My dad and I checked in, and they had overbooked our hotel room. The person at the desk gave us a different room for the night and said we probably wouldn't have to switch rooms the next day. The next morning the lady at the desk was extremely unsympathetic and told us we would have to move our stuff out of the room, and wouldn't have access to a room for a few hours (that we had already paid for to have the entire day). She kicked us out of our room, and said "it wouldn't be fair to the next people in that room that you guys are in currently, even though it's going to be unfair to you". (Which didn't make sense because they had no problem booking someone in the room we were supposed to have). She said all they could do for us is give us IHG points, we never got any points from it. My father and I had to pack everything back up and leave it all downstairs in the lobby. There were constantly people in the lobby complaining about being double charged, and having the wrong room. Their rooms are tiny, if you are trying to have space for more than a couple people, don't book here. The rooms smell moldy and are humid, plus our room had multiple leaks in the bathroom that would soak all of our items if left on the counter. Their breakfast room is tiny, and consistently overcrowded.

Daniel E. Viña A.

I highlight the amazing location just a few blocks distance from subway entrances, views of lower Manhattan and the riverfront! The breakfast is acceptable for a small buffet, but there were not enough tables, two days I had my breakfast in my room because of the crowded space. My perception is the elevators need more attention and maintenance.

Amanda Buffin

We stayed here in October 2024. Rooms were not a bad size, bathroom well equipped. Check in and out was fine, they held our bags for us till our flight later that day. No problems with staff. Rooms fairly quiet, no other noise from other guests but could hear some noise from outside but nothing that kept us awake too long. Good location, 25min walk to Times Square. Only downside was no kettle, just a coffee pod machine, so tea tasted of coffee. I'm British, I need a nice cup of tea! Also hot water was intermittent, I'm guessing system can't handle lots of people showering in the morning well. Would stay again though.

Sergio Serafin

Great location ! Easy access to most train stations and walking distance to Times Square. The front desk staff wasn’t the greatest, they lacked basic customer service. However, cleaning staff was amazing ! Beds are uncomfortable and the room is tiny. We stayed in a double room. Overall I would pay the extra money to stay at a nicer hotel nearby.

poppy (poppy)

Stayed here summer 24. Rooms were a decent size, bathroom was clean and nice. One lift was broken 3 out of the 4 days we stayed, which caused delays when leaving and entering the room, however they had a staff member in the working lift helping out, making the journey up and down as efficient as it could've been. They also provided a gift bag with snacks as an apology. The location was amazing, for the price you get to be very central New York, so cool and very easy to get around. The restaurant next door: Crompton Ale House was very nice, went there twice during our stay! Only constructive feedback I would mention is that, there wasn't many cups in the room or a kettle. I couldn't find the vending machine either, and since the lift was broken it was hard to explore other options

Kelly Valdez

This hotel was in a great location. It was about a 15 minute walk to the Empire State Building, 10 minute walk to Penn Station and less than 10 minutes to get to the subway. There were so many places to get food within walking distance. There was a Whole Foods about 2 blocks away. The location felt safe to me. And it wasn’t too noisy. I stayed 5 nights and slept great every night. The hotel itself was very clean, the beds and pillows were so comfortable. It came with an iron and blowdryer. Very good towels. They come with full dove products in bath and shower so you wouldn’t need to bring your own shampoo, conditioner and body wash. The AC worked great too. They also have tables and chairs to sit outside and eat right in front of the hotel too. Only downside was our room didn’t have a refrigerator or microwave but I knew that when I booked. I’d recommend this place and I’d come back again.

Alissa Weisberg

I guess you get what you pay for. It was fine until my key didn’t work 3x in one day. Since the hotel is so understaffed. I had to wait in the front desk line 3x. The morning desk woman was beyond nice. Thanking everyone for waiting. The evening woman was awful. She was beyond rude and yelled my room number out to the entire lobby. When I asked her to lower her voice, explaining that you don’t yell a guests room out, her response was “this is my voice and I’ll talk the way I talk!” When I asked if she was sure the key was going to work, she ignored me and checked in the next guest then bad mouthed me as I got on the elevator. The rooms are small, but to be expected and the elevators take forever. I’d pass on this hotel, due only for lack of staffing and this particular employee. I should have read the reviews first…rudeness and understaffing seems to be a theme.

mona afifi

I stayed at Four points by Sheraton Soho, located in Charlton street off Houston street, 3 minutes away from Houston and spring subway stations. Frankly speaking it's not my first time in New York I have stayed before at several hotels in Midtown Manhattan this one is unique, I didn't regret my stay and If I visit New York one more time I will definitely stay there. Rooms are cozy, bathroom had all the supplies, AC was awesome, quiet neighborhood, a lot of places to grab a bite from close by. The fridge is extra you need to request it as well as breakfast. Very friendly staff, neat and nice place. Highly recommended.

Jennifer Zerrenner

Came into SoHo for work, and this place was a block and a half a way, so it was prime location for me. From the minute I walked in half-awake from my flight, the front desk staff were welcoming and warm. I had a quick check in, and they even ordered me a cab for my trip back a couple days later. The hotel was smaller, but made up for it in convenience, price, and friendliness. I'll be using them for my other trips into NYC.

Hillari Hardt

We had the absolute pleasure of being assisted by Jay and Bryce during our 5 night stay, and I can't praise them enough! From the moment we arrived, their warm welcome made us feel right at home. They were incredibly attentive, always going above and beyond to ensure we had everything we needed. Whether it was providing local recommendations or accommodating special requests, Jay and Bryce handled everything with a smile and genuine care. Their professionalism and friendliness truly elevated our NYC experience, making this one of the best hotel stays we've ever had. Thank you, Jay and Bryce, for your exceptional service! Only negatives were the bathtub didn't drain no matter how many attempts to fix, and the fan on A/C quit blowing when desired temperature reached making for uncomfortable nights.

Tommy Jaynes

Absolutely loved our stay here. The location was perfect, right off 7th Ave and near the West Village pizza places for a late night bite. It is right between Houston and Spring Street subway stations so easy to get anywhere fast. The rooms aren't large, but had queen size beds and looked modern and were well appointed. The staff were exceptionally friendly and did anything to make our stay better. Will definitely stay here again.

Chelsea Ovanessian

BED BUGS BEWARE!!!!!! NO HELP PROVIDED!!!! I stayed at this hotel the last weekend of July and the day after after the first night I noticed bites on my legs resembling bed bugs. I travel often and have experienced bed bugs before, so I am familiar with what they look like. I went back to the hotel in a panic and had the colleague who was also staying in the room with me report the bites to the supervisor at the front desk. Angie, the supervisor, asked her a couple of questions and when asked about the bites, said, "yup, that sounds like bed bugs". She informed her that there were absolutely zero other rooms available to move us to and the best she could do was change our sheets until somebody could come do a formal inspection. We were absolutely not ok with this as it was 11pm on a Saturday night, mortified. She offered 10,000 Marriott points and to cancel the last night of our reservation (Sunday night). We left the hotel and were told inspection would come the next morning. Nobody came until Monday afternoon. Inspection reported back there were no bed bugs in the room, so when Angie emailed me, she told me she could not refund any of my stay. I know for certain there were bed bugs in that room as I hadn't stayed anywhere else. Regardless of the inspection results, had I stayed the rest of my stay, inspection would have come after I checked out on Monday potentially leaving us in an unlivable environment with bed bugs. There seemed to be no compassion or offering of a solution neither in the moment to put us at ease (other than changing our sheets which we know does not do anything for bed bug treatment), or afterward. When I emailed her back in her response to not refunding me for some of my stay, at least for the Saturday night that we didn't even stay there, I asked for the manager's contact info as I wanted to submit a formal complaint, ANGIE DIDN'T EVEN EMAIL ME BACK. It's been days without a response. I have had status with Marriott for years and it's incredibly disappointing that this is how I was treated here. Between the amount of money I have had to spend to have my belongings professionally cleaned and treated and the emotional distress this caused me and individuals on the trip with me, I don't think 10,000 Marriott points is sufficient. Angie and this hotel have been negligent and lacked compassion throughout this whole situation and are putting people in danger staying there.

Jessica Ward

Rating: ⭐ 1/5 Extremely Disappointing Stay at Hilton Garden Inn Tribeca I stayed at the Hilton Garden Inn New York Tribeca from November 13-17, 2024, for the National Black Pre-Law Conference, and my experience was absolutely unacceptable for a Hilton property. 1. Heating Issues: My room had NO functional heat for nearly the entire stay. I reported it multiple times, yet nothing was done until late Saturday afternoon—after spending three freezing nights in the middle of winter. I had to run hot showers and take hot baths just to stay warm. The hotel’s solution? A blanket, a bag of chips, and a bottle of wine. 2. Overcharged Room Rate: I booked under the conference’s discounted rate of $249/night but was charged over $1,750 for the stay. Despite providing proof of the discounted rate, the hotel refused to honor it. 3. Poor Customer Service: The staff was dismissive and unhelpful. The manager even demanded additional payment despite the unresolved heating issue and failed to take responsibility for the situation. 4. Facility Problems: Only one elevator was working during a busy weekend, causing long wait times. Several other guests reported broken appliances like microwaves and coffee makers. 5. No Housekeeping Service: My room was never cleaned during my entire stay. I had to deal with unmade beds, full trash cans, and no replenished towels, which only added to the frustration. I did request for my room to be cleaned but no one showed up. Hilton’s promise to “make it right” was completely unfulfilled during my stay. The compensation offered—a certificate for one free night and 7,000 Hilton Honors points—does not begin to address the financial discrepancy or the discomfort I endured. I expected far better from Hilton and will not recommend this property to anyone. If you value your comfort and good service, I suggest looking elsewhere.

Mariusz Dudek

Nice hotel for good price for Manhattan with adequate room size (bigger than others there). Clean, comfortable. Friendly staff, they kept our luggage before check-in and also after the check-out. Metro line A (that goes to JFK) entrance just right next to the hotel, which was a big plus as we didn't wanted a ride/car due traffic jams, but metro was quick and with a/c, really a plus!

A B

I had a similar experience to the one below. We had paid extra for the premium room with snacks and drinks and even though I called for them, we only received it the first of 5 nights. I’d like a refund for the money I screwed out of. Plus house keeping only came the last night (of 5 nights) at 6pm when my daughter was in the shower. I had to call twice for towels and I explained that housekeeping had not been by. Our trash was overflowing. Also, they only have one working elevator which causes so much waiting time!! This was not my usual Hilton experience. I’m quite disappointed.

Rich Murray

We have stayed at this hotel a bunch of times over the years, most recently in Oct 2024. There are a lot of great things about it and some not-so-great things. The front desk staff are very friendly, and the rooms are very clean. They are surprisingly spacious for Manhattan hotel rooms. We have stayed at much fancier places with much smaller rooms where 2 people literally couldn't walk around at the same time. The HGI Tribeca rooms are not huge, but they are comfortable for 2 adults. The bed was comfy, but the pillows are pretty flat and insubstantial (ask for extras), and the pseudo-duvet or whatever that thing is supposed to be is a travesty and the layers come apart and twist and rotate in different directions as soon as you get in the bed (though that is chain-wide, not just this location. But Hilton, they are AWFUL.) Housekeeping is hit or miss. They will only even theoretically come every other day, but on the days your room is supposed to be cleaned, they may not show up till 4pm or later, even if you ask them to come earlier. We have had consistently terrible experiences at the restaurant, so we don't even try to eat there anymore. For breakfast, the Square Diner is very close and it's a good choice. The hotel's location is the best thing and the worst thing. It is very convenient to a lot of things, and the A/C/E, 1, 2, and various other trains are within 5-10 minutes. The A/C/E is literally right outside the door, and couldn't be more convenient. Lots of restaurants and cafes in the area, plus Little Italy and Chinatown. The bad thing is that it is a low-rise hotel on a VERY busy street, and even worse, there is a police substation or parking lot or something RIGHT across the street, and so there are sirens blaring and blooping and screeching from dawn till after midnight, especially on the weekend, plus constant honking at all hours. If you are a light sleeper at all, ask for a room NOT facing the street, even if it means you are looking directly into another building. We have had both and trust me, there is not going to be a good view of anything no matter where in the building you are, but the noise on the street side is insane. Pick the view of the brick wall, at least it will be quiet! Or bring earplugs. I had to sleep in them every night.

Delia Sturla

Location was perfect for getting around NYC. Towels were never replaced if that’s important to you. Front staff friendly and helpful hotel was clean and safe.

Pierre Rochette

Our room was very small less than 150 square feet and it was challenging to manage luggage and clothes. The official picture from Marriott is at least 2 years old and show the hotel before there was the bigger and taller AC Hotel built right in front (see 2 pictures attached to compared then and now). The best aspect of the hotel is its location. It is a relatively quiet area with nice paths to walk beside the river. It also feels like a safe area and not to far from the Metro and right beside the ferries. All in all a good location but I would stay in front at the AC Marriott next time.

Three Dogs and a Cat

The location of this hotel is incredible, which is why we stayed there for 2 nights, to be close to Pier 17. My main issue with the hotel is that they quietly charged the incidental security deposit when it was not on the bill, so check your credit card after you leave. Such a cheap way to get people's money. The hotel itself is less than basic (which is Fairfield is, but this is less than what I have seen before) - very tight, even for New York. Very small rooms - we had to take turns to walk around the bed. Very old furniture in the room, which just makes you uncomfortable. Very small breakfast area, you don't want to be there, even if the breakfast is free. The staff is RUDE - typically I don't get fazed by that, but this was exceptional. The free coffee is either cold or empty. There is no food or bar or a little store if you get caught in it in a storm and are hungry. There is a Marriott ACE hotel right next door, so I'd pick that if I had to be in that area again.

Stevie Chong

DO NOT STAY HERE. I am a Marriott Bonvoy platinum elite status and booked a 3 night reservation with deposit paid. When I arrived to check into my hotel, they informed me that there were no rooms available even though I had booked my reservation through the Marriott app. Extremely suspect business practice as they never canceled my reservation and I have still not received a cancelation confirmation from the hotel - the reservation is active in my app. This has been the most traumatizing experience as every hotel at this point were fully booked and I was stranded until I finally found an available hotel room 2 hours later after calling every single hotel in Manhattan. DO NOT STAY HERE

Taheni FILALI

We stayed at the Fairfield Inn by Marriott in New York for 8 nights, and our experience was disappointing. Firstly, the hotel did not return the deposit we paid. Although they claimed to have processed it, we have still not received anything. In addition to this financial issue, the staff was not warm or professional. Considering the price of the hotel, we expected better service. On our first night, we were placed in a room with two separate beds, even though we had booked a double room. It was only from the second night that we were moved to the correct room. Another major downside was the constant noise. The hotel's soundproofing is very poor, which made the nights difficult. The only positive aspect of our stay was the hotel's location, which is very convenient. However, this does not make up for the numerous issues we encountered. In summary, we do not recommend this hotel due to our overall bad experience.

HS Lee

DO NOT stay this hotel. 1. Rooms are old and dirty. See my pictures. 2. I requested towels. Front desk staff told me to come down to the lobby to get the towels. Staff said they don't bring towels to the room. Guest should come down. 3. Constructions going on right in front of the main entrance road. I had to park my car at nearby street and carried all my luggage from there. Hotel should inform this at the official website or Marriott Bonvoy app. 4. At Marriott Bonvoy app (Korean version), it clearly states that hotel offers valet parking. But they only offer outside parking, approximately 2 blocks away from the hotel, 3~5 minutes walking distance. (I'm not sure if only Korean version app states wrong information, but should fix misleading information) This place was basically old Motel to me. I highly recommend Not staying here, with this price.

Laura Dee

This is the worst hotel I have ever stayed in my life. Disgusting rooms which were not cleaned. The AC and heat did not work. Overpriced for such horrible conditions and a waste of money and time. When you call the front desk for service, no one answers the phone. I do not recommend this hotel to the general public. The actual hotel and rooms are nothing like the website, everything is old, shabby and unclean. It's all a sham to get people to book but once you get there it is so disgusting. This hotel needs to be shut down permanently.

Irish Thatch Cottage

The hotel is an amazing location 1 block from the Empire State. Our view from our room was of the Empire State Building. The staff were friendly, helpful and always on hand to help us. Checking in was very straight forward. The lobby was clean and spacious. The room was dated but very clean, spacious and had all the amenities we required. The air con was in working order and very cool after a hot day out exploring. Every morning a lovely cleaning lady arrived to clean the room and replenish toiletries and towels. Overall I will definitely stay in this hotel again and will recommend to all family and friend! Thanks Nyma Hotel for a wonderful stay!

Kate S

We enjoyed our stay, good hotel for the modest price. A bit older, but clean and well kept. Reception folks were nice, super friendly guy at nights and cleaning lady on the floor 10 always asked if we need anything. Elevator was fine. Rooftop bar is okay, not the best view. Things we didn’t like: very uncomfortable beds, probably older, the middle is sinking and you get a feeling like you sleep in a bath tub. No luggage storage, but looks like there is a paid one couple of blocks away.

James Hutcheon

Fantastic location and price is great for the spot. My room was clean and bed was comfortable. However it is quite dated and some of the furniture was past its life. Room didn't have a fridge or a coffee machine, and towels were very much near the end of their life. There's also a rooftop bar open to the public and only two lifts that are shared so it can take a while to come and go in the evening in the relatively slow lifts.

Chef Stef

Hotel lobby, hallways and rooms were very clean. Our room had a bit of a smell not sure if it was the carpet or not but the A/C heating unit worked really well to heat the room up fast. TV channel was blah but we weren't there for that. Bathtub had paint or whatever sealant they had peeling off near the drain. Didn't like the look or feel of the toilet but who cares. They had handsoap, lotion and body soap in dispenser for us. Also a blow dryer. Unfortunately our king bed room didn't have a microwave or refrigerator. Never been in a hotel that didn't have a phone in it or outlets to charge your device by the bed. Overall i liked the convenience of midtown and restaurants and would recommend if you need something for like 1-2days .

Karen Cooksey

I like this place because it's close to most all of the places of interest to visit. If you're claustrophobic you will NOT like the small room size: it's small. But they provide toiletries, adequate towels & I LOVE having 4 pillows, each of varying softness/consistency. The beds are DREAMY ☁️☁️ I sleep exceptionally well there. I wish they could be more flexible with early check-ins. Other than their ice machines out of order this last visit, I had a good 4 days there. Would recommend it 👍

Christopher Harper

I'm shocked to see reviews offer 5/5 ratings. My experience was vastly different. The hotel room was nasty: things splashed on walls, mold around the shower, dents in walls, broken fixtures. The hotel supposedly has air conditioning but my room was consistently around 80 degrees. I asked for the air conditioner to be fix but it was never addressed during my stay. The shower varied in terms of pressure and temperature. On my last day I had to ask that the shower be fixed. The photos online are not accurate to the upkeep and maintenance of the hotel. The only positives were the proximity and wifi access was consistent.

Flora Tse

Bed was comfortable and hotel was in a good location (although a bit sketchy in the immediate area). They also let us store our luggage when we arrived early which was great. The size of the room was quite small and barely had room to open our luggage. Biggest issue was the bathroom, which was a bit run down and wasn't that clean, and the towel rack was broken and hanging slightly off the wall.

Cristina Howery

Not sure why there are so many poor reviews here - this was a great place to stay! Clean, easy check in/check out, our room had a good view of the Empire State Building. We were able to check out and leave our bag with the front desk for the day, which was super convenient. The location is fantastic, walkable to Times Square, Chelsea, Union Square, etc. The room was small, but it was clean and had all the typical amenities. Only giving 4 stars because the rooftop deck was closed.

Ciara McDonald

I stayed for two nights here. The facility was very clean, especially my room. The staff was very helpful and nice and the area surrounding the hotel was awesome. I saw some reviews saying the area was a little sketchy, however in my option I found it to be not sketchy at all. It is the city. They do have a restaurant and offer breakfast, but I did not go to either so no reviews for that.