Wyndham Alltra Playa del Carmen, Adults Only All-Inclusive

Em Leigh

9.5/10 resort!! came here for a bachelorette and had 0 major complaints. the resort is beautiful, we had a standard room and I loved the archway and bathroom so much. The food was delicious, Italian restaurant was the best mmmm, and the vanilla iced latte from the onsite coffee bar. The staff were so incredible. Shoutout to the dynamic duo David and Katya who kept the vibes high with their poolside entertainment and bracelet making skills!! also shoutout to white chocolate Mauricio at the pizza bar for being so nice and fun!! 🔥 I can’t remember the names of all the staff that waited on us poolside/at the poolside bar but they were all amazing and attentive, always refilling our drinks and doing it so quickly :) Also highly recommend the foam party in the pool on saturday, that might’ve been the highlight of our weekend here, good music and lots of fun🔥 The only “subpar” things of note were that the resort bar closes at 11pm and there is no onsite discotheque, so if you’re younger and/or plan on going out, you need to power drink before 11pm. Also, the beach is very rocky and you can’t swim directly in front of the resort, you need to walk past the north beach and go to the beach on the other side. Overall, I highly recommend coming here, I miss it so much already!!

Megan Troeller

The hotel was clean and the staff was very kind. They got to know our names and always said hello. The food was eh. Better than I expected but over all eh. However - the entertainment team DAVID & KATIA, were incredible. We traveled during the off season (October) and the resort was definitely “quieter” but they kept the good times rolling! Volleyball, special games, bracelets and so much more. Would literally - and might - come back to this resort just for them and their good vibes! They made our girls trip one to remember! Lizeth was very helpful and Erik and his photo team also do a great job!

Rysheeda Rogers

I stayed at Wyndham Alltra Playa del Carmen for a birthday celebration and, unfortunately, the experience was very disappointing. The room was not ocean view as expected, and even though we mentioned that we were celebrating a birthday and ordered a cake, there was no effort made to acknowledge the occasion. The staff was generally nice but not accommodating, including the hotel manager. We were charged a $325 fee, and although he was polite, he made multiple excuses rather than resolving the issue. It didn’t feel like good business practice. We asked about the smoking policy at check-in to make sure we followed the rules, yet it was frustrating to see other guests smoking freely on their balconies without being addressed or charged. Despite bringing this up several times, nothing was done, which made the experience feel unfair and uncomfortable. On top of that, the room itself had maintenance issues — several outlets didn’t work, and the air conditioning wouldn’t go below 73 degrees. For an all-inclusive resort, these are basic things that should be functioning properly. Overall, I will not return to this resort. The management needs serious improvement in how they handle guests and uphold consistent standards. Until that happens, I would not recommend staying here.

John A

A Real Honest Review. The Wyndham Alltra Playa Del Carmen is perfectly located for someone wanting to buy some souvenirs, experience some night life, or for someone planning to do a fishing charter. The Resort: - Staff is friendly - Food is average overall. - Location is excellent. - Clean & spacious rooms. - Stocked mini fridge, which gets restocked every day. The Staff: The staff was great, with the exception of the front desk staff & some of the bartenders. The Bell Boys at the resort were amazing and more informative & helpful than any of the front desk staff. "Gabriel" was amazing, helping us with whatever we needed or enquired about. Gabriel provided us with answers about the resort, as well as outside the resort & his English was amazing. The front entrance security guard "Franco" was very pleasant & welcoming. Franco provides a sense of hospitality & has a calming/ safe presence about him. The best bartender in my opinion was Sebastian, who works at the upper pool. He makes great drinks, which are not watered down like a lot of all inclusive resorts I've been to. Our room cleaner was "Valentina" who did an amazing job of keeping our room clean. One of the best cleaners I've had in a very long time. Cons: The pools close very early, especially for being an adults only all inclusive resort. The upper pool closes at 6:00pm, while the main pool closes at 8:30pm. Most resorts I've been to in Mexico close at around 10:00pm - 10:30pm. The front desk staff was horrible. When we arrived at the resort, the person didn't properly greet us like what I'm typically used to from other resorts I've stayed at in Mexico. The person who checked us in didn't provide us with a resort map, or explain where the a la carte restaurants were, or didn't explain what amenities are offered at the resort, or what entertainment was included to guests during our stay. We arrived on a Sunday night & it wasn't until Wednesday afternoon that the Bell Boy "Gabriel" showed us where the amenities/ entertainment board was located in the resort. To top off our check-in experience, two days before we left the resort we mentioned to the front desk that we'd like our shuttle to the airport to show up at around 2:00pm. The person working the front desk said they don't arrange that for guests because they don't have anything to do with the airport. The person told us that we would need to arrange that ourselves & contact the airline directly, or contact our travel agent to arrange transportation back to the airport. "This was the first time I have ever been told this at any resort I've ever been to". Obviously I was upset about this because we paid for an all inclusive holiday, with transportion included. We're in a foreign country & now being told by the front desk to arrange our own way back to the airport. We mentioned this to Gabriel in passing & he was able to help us yet again. Gabriel asked to see our booking information for our return trip home. He made a couple of phone calls & arranged our included transportation back to the airport. Bottom Line: The hotel is perfectly located in Playa Del Carmen & the staff are amazing, except for the front desk staff & some of the bartenders as previously mentioned. I would consider coming back, especially because of the excellent location of the hotel & the wonderful staff like "Gabriel, Franco, Sebastian & Valentina" who really take pride in their work & make guests feel welcomed like your a family member.

Glo Saenz

Planned a 4 day get away with my mom to this hotel. We were really impressed with the service. Staff was super friendly and helpful. Room and facilities were clean. It was low season so they didn't open up all the restaurants for dinner but the ones we ate at were all very good. Breakfast and lunch buffet had a large amount of options. We also had an amazing bartender named Miguel who made us special local cocktails. I definitely recommend this hotel. A plus is there are no children so it's more quite and relaxing. We are not beach people which was good as the beach area that the hotel has is small however if you cross the bridge (10meters), the beach is much better there. It's the one from the picture.