Angsana Laguna Phuket

S B

June from the breakfast restaurant is amazing. So friendly and accommodating. She is taking the time to chat with you and makes sure you have everything you need. She and her management do their best to offer the best service possible. The resort has different complimentary activities including ducky pedalos and self sail catamarans. One of the swimming pools has a slide with a foam board bridge for kids to play. There is also a free shuttle bus & boat to take you to other places around such as the Boat Avenue where you can enjoy a night out or do some shopping. Good overall experience.

Lesley Billam

My family got food poisoning at the Thai Buffet! Visited the hotel in July of this year. First impressions were fantastic, the hotel is grand and very impressive. Room was super and spacious - we had an issue with a faulty light and large leak later in our stay but a maintenance team was sent out to fix these problems. Pools were nice but there is substantial building work going on so it is loud around the pool areas. As a family we visited the Thai Buffet meal as a treat, it was really expensive but we thought it would be nice. I am a vegetarian so didn't eat any meat whereas the other members of my family did. Approximately 6 hours after eating in the buffet, the three meat eating members of my family became seriously unwell with sickness and diarrhea. They were really unwell, especially my two children. We contacted reception for clean bedding etc and extra water/ room cleaning. I made a complaint to the management team who sent a representative to our room despite everyone still being sick etc. We had to fill multiple forms out. I asked for the meal to be refunded in the first instant and was first denied and was told this wasn't hotel policy. During a second meeting in our room, I was offered a 50% refund but only on the condition that my family, who were all being sick and had diarrhea at the time, traveled to a local hospital whilst it was 33+degrees outside. When I said they couldn't do this I was told that I couldn't therefore get a refund as they didn't believe that it was food poisoning as there were no other cases. I explained that we had all eaten and drunk the same foods since arriving in the hotel and that the only difference was that the meat eating family members all had a pork dish at the buffet were ill whereas myself who doesn't eat meat wasn't. A further 48 hours later, I was asked to go to reception where I was told I could in fact have a refund as the documents from the restaurant had been checked and one of the pork dishes wasn't at the correct temperature. Although a member of hotel staff told me this, the hotel have since claimed that no issues were found. This is an outright lie, the hotel have also claimed that they suggested and offered a refund willingly which is also a lie. Furthermore, my refund was only started over a week after checking out of the hotel. This was only after I contacted the hotel team to check on the refunds progress, I know they had made no attempt to make the refund as they asked for my bank details during this later interaction. I found this particularly annoying as I had asked whether they needed any details from me before checking out and they said no. There has been little to zero concern shown by the hotel for the welfare of my family and the fact that we lost a day and a half of our holiday through illness caused by their food. They did offer the chance of a free meal and a possible room upgrade (if available on check in) if we wanted to book again - I found this to be an empty offer as they are aware that we are from the UK and trips to Thailand aren't a regular occurrence. Avoid this hotel if possible!

Jenny Hopkins

We stayed in the loft It wasn’t ideal lugging suitcases upstairs and the lights were problematic. We couldn’t get them to turn off. Lounge area uncomfortable. No complementary bottles of water. The shuttle bus only dropped off / picked up outside the lagoon certain times this needs to be running more often. It was too far away from things for our liking however the resort was big and beautiful staff. Buffet breakfast was very good. The resort was quite pricy so probably wouldn’t stay here again

Mee Jeong Shin

The combination of nature and resort is just magnificent, perfect for relaxation. Moreover the staffs are absolutely friendly and welcoming to assist you to settle in comfortably and smoothly. Khun Net and Pop were always at the front office to standby and await to receive any guests, especially family with kids and trolley. You can see how family friendly resort is here once you get here.

Melissa Steele

Thank you Angsana for your great hospitality & service. I truly enjoyed conversing with the front desk manager (sorry sir I forgot your name) who approached me at the lobby before the start of your 13th anniversary parade. So nice of you to go around to your guest, made me feel special. There were a couple of higher management around but did not approach any guest. Guess we’re not appreciated by them. Send my regards to the breakfast area staff, they were all amazing. Amazing job by the intern from Nepal (please wish him all the best for me). Big big thank you to the housekeeping crew especially the ones that were near the 2371 room..they’re extremely good. Never forgetting the buggy drivers too, appreciate your hard work and always being on time and so very careful.