Chc Imperial Palace

Sara Jovanović

I recently stayed at this hotel during my vacation and, unfortunately, the food was quite disappointing. The menu was very monotonous, with about 60% of the dishes repeating daily with only minimal variations. The salads were not fresh, and the tomatoes were tasteless, with some days featuring tomatoes that weren’t even properly ripened. For a 4-star hotel, this is simply unacceptable. The watermelon, too, lacked any real flavor, which was surprising for the season. One day, I ordered a traditional Greek salad by the pool, and what I received was a random assortment of roughly chopped ingredients with no effort to make it resemble an authentic Greek salad. It was missing several key ingredients like olive oil and proper seasonings. Overall, I was disappointed with the food and would rate it 2 out of 5. For the price we paid, a 4-star hotel should definitely do better. I’m not saying it was absolutely terrible, but there’s a lot of room for improvement

Christina G

A lovely modern, airy and spotlessly clean hotel. but unfortunately there are no sea views close by. For the most part staff are friendly and helpful; Eleni and Irene were particularly obliging and accommodating. I was very happy with my room too but the towels should definitely be replaced next season. Food was buffet style, varied and plentiful with a variety of non-meat options. The hotel is very quiet and lacks atmosphere in the evenings. No entertainment which would have been welcome as there’s nothing else around. The disappointment for me was the location. It is quite far out from Rethymno (9km) and a fair distance from the sea and good sandy beaches. If you have mobility issues, this is not the hotel for you. The bus stop (#20) is about a 5 minute walk from the hotel and then a good 20/25 minute drive into the old Port, which is well worth a visit, especially at night when it’s buzzing. Tickets and timetable available at reception (2€ each way for any distance). Good value compared to taxis which charge +/- 20€ one way. As a solo traveller I didn’t feel comfortable walking out of the hotel at night a) because there was nothing to walk out to and b) not knowing whether I might fall down a manhole in the dark. Waiting for buses that very often didn’t run to schedule was frustrating and meant having to wait at unlit bus stops for up to an hour on occasions. It was definitely the wrong location for me which was a pity as I love Rethymno and all that it offers and have visited many times before where I feel safe hiring a bike on a well lit cycle path along the promenade either day or night. A final word about transfer times. I travelled to/from Chania in a shared coach. 1) we had to wait for an hour at the airport until the coach filled up and 2) it then took 2.5 hours doing all the drop offs. If that’s an issue for you, then either take a private taxi 110€ each way or hire a car as the journey should only take an hour 20mins. Overall I found the people in this particular area of Adelianos far less hospitable than in other places I’ve visited in Crete. Perhaps they’re just tourist-weary st this time of year. The hotel closes on 22nd October.

Patricia Nicoll

We have had an amazing holiday here this week . The staff were outstanding couldn't do enough for you. Cleaners in everyday making it spotless . There was a lot of food to choose from all freshly made . Waitress staff and bar staff were amazing. Reception go all out to help with any enquiries. I couldn't fault this place at all. Leaving today 😢 but we will definitely be bk asap . So a big thank you to all the staff for giving us a lovely holiday . Aspasia is such a lovely lady made us feel very welcome . Thank you dear friend xx😘😘

Laura Dugdale

I stayed here for 4 nights in September, the hotel itself is done really nicely. My room while fairly small, felt of high quality with a comfy bed and great shower. All areas were kept very clean and fresh. The big drawback to the hotel is the location, it is situated on a main road and the noise from the traffic is prominent and can be heard in the room from early morning to evening. There is a mini markt 10 minute walk down the road and a beach 5 minutes away. The food was, unfortunately, another disappointing factor, I found it bland and samey every day, laking traditional greek options. The breakfast is open from 7:30-10:15, as a lot of the excursions in the area have an early pick up, the continental breakfast is offered upon request between 5:00-7:00. I requested this and although it is a nice option to have my expectations were not live up to. From continental breakfast I expected a choice of break, cereal, cold meats/cheese, fruit and hot/cold drinks. In reality, it was a slice of cling filmed baguette from the previous day with a packet of jam and a slice of turkey and half a slice of cheese and no drinks offered. Perhaps just changing the wording to be more representative of what is offered eg light continental breakfast/breakfast snack or offering it as a takeaway breakfast box. The best thing about the hotel was the staff, everyone I encountered was friendly, welcoming and happy to help.

Alexandra’s Lifestyle

What an amazing holiday! Our welcome was as if we were returning guests. The owner is so lovely and we didn't realise the lovely smiley man serving us at the bar, was the owner, he was assisting while they were short staffed. It felt great to support this Hotel. We would definitely re-visit! It was very good value for a couple, half board and for 11 nights. Staff are amazing and clearly enjoy their job.