Colony Club by Elegant Hotels

Tani B

Lots of goods and lots of bads —- We spent a week at the Colony Club Hotel in April 2024. It was a lovely week and we had a good time. There were lots of negatives and lots of positives! One disaster is how unfriendly the staff are. With a handful of exceptions of nice staff, the majority of the rest were somewhere between ignorant and almost harshly unfriendly. Even when you approached the staff with a bright smile and "good morning", there was usually no warm or friendly response. We have never felt so unwelcome anywhere. And it wasn't just us who were treated so rudely, but all the guests. I found two small birds kept in a barren cage next to the restaurant very unkind. This is good for nothing and terrible to look at! The hotel is getting on in years, but is expected to be renovated from the end of April 2024. The fantastic beach deserves a special mention! Unbeatably beautiful! The free water sports facilities are also great! The quality of the live music in the evenings (which changed daily) was excellent and provided a wonderful atmosphere during the very good food. The lush green gardens are just as beautiful. So the possibilities are there!!! Probably being renovated now too... now if they could just find nice and friendly staff it could be great.

ok ok

Spectacular beach and walkable (on the beach) to other properties. Propey had a nice feel and design. Attentive staff, but keep in mind you're in the Caribbean where things tend to move slow

D

Awful service throughout from the front desk to restaurants to cleaning staff. SPA massages not only expensive but not worth a quarter the price…don’t seem trained at all. Cleaning staff left room open and unlocked during stay. Room not cleaned properly, and not ready for check in. No communication skills. Overall, understaffed and under-trained, and with very poor attitude.

Brian Newell

My wife and I have just spent 12 nights at the Colony Club hotel. It is probably the best experience in an hotel we have had. With great thanks to all the staff from the kitchen, waitresses,waiters and reception. We cannot mention them all by name but special notes for Brian , John and Monica who catered for our every need. This is the only way to thank you all for our amazing holiday. Brian and Elizabeth Newell.👏😉

Rachel Morley

We have visited this hotel 3 times now each time for our anniversary as we married here in 1998, the first time we were greeted with a complimentary bottle of fizz in our room and a bottle of rum punch, the second time we visited we again were greeted with a bottle of just rum punch, but on our latest which was for our 25th wedding anniversary when we arrived our room wasn’t ready so had wait half hour, this doesn’t seem long but when check in is 3 and you arrive at 5 you expect your room to be ready, when we did get our room we had a complementary bottle of nothing !!! Since Marriot has taken over we found the hotel standards had dropped immensely, the rooms look tired and the tap dripped all the time and when they cleaned the room they failed to sweep our balcony for a 5 days and it only got done on request, the bath never looked clean and the maids turn up every evening for turn down at 6pm when your getting ready for you evening, on previous visits it was later when you were out. On our silver anniversary day there’s was no recognition of this but another couple who were celebrating their silver wedding anniversary the same week were given a complementary meal and a room upgrade….. The drink prices are extortionate compared to when we came 2 years ago, charging $22 for a specialty coffee ( latte) when these have been free at breakfast on previous visits …. Having said that the location is absolutely amazing and 70% of the staff are great (30% not so) the beach is one of the best in Barbados and we’ve stayed all over the island. The water sports are free (not jet ski). We’ve been informed that they will close for a few months in 2024 for a well needed face lift, hopefully with no more price hikes as they have literally doubled since our last visit, we didn’t eat in the evening here because of the price but ate at the top restaurants that were a similar price and better quality….. we will return due to location and just pray they’ve improved