Colony Club by Elegant Hotels

Tani B

Lots of goods and lots of bads —- We spent a week at the Colony Club Hotel in April 2024. It was a lovely week and we had a good time. There were lots of negatives and lots of positives! One disaster is how unfriendly the staff are. With a handful of exceptions of nice staff, the majority of the rest were somewhere between ignorant and almost harshly unfriendly. Even when you approached the staff with a bright smile and "good morning", there was usually no warm or friendly response. We have never felt so unwelcome anywhere. And it wasn't just us who were treated so rudely, but all the guests. I found two small birds kept in a barren cage next to the restaurant very unkind. This is good for nothing and terrible to look at! The hotel is getting on in years, but is expected to be renovated from the end of April 2024. The fantastic beach deserves a special mention! Unbeatably beautiful! The free water sports facilities are also great! The quality of the live music in the evenings (which changed daily) was excellent and provided a wonderful atmosphere during the very good food. The lush green gardens are just as beautiful. So the possibilities are there!!! Probably being renovated now too... now if they could just find nice and friendly staff it could be great.

Christina Ring

Our experience here was not a good one. First the good points: we got into our room earlier than check in - some of the employees were very friendly - the views were very pretty - we had an amazing taxi driver who we were able to call upon a few times - our maid was wonderful and very thoughtful!! The very wrong issues: 1. This building is not being kept up to a standard that matches the price you are charged. The outside of the buildings have rotted wood and black moldy stains. 2. The main pool was under construction ( they offer you some hotel credits for food etc.) once they finished the construction part of the pool they then started filling up this huge deep pool which meant we had little water pressure. It was not fun having to shower with such little water pressure. 3. The bathtub is very aged. The bathtub faucet was not working correctly - it was very difficult to change the water from bath to shower. 4. Room service would take too long to get ur order and then deliver it to ur room. 5. The television would not work at times. We had a remote that didn’t even have a back to it. The batteries were taped to keep them in. 6 The food was below average yet priced high. So maybe it was timing but I will not be going back nor would I recommend it to anyone.

D

Awful service throughout from the front desk to restaurants to cleaning staff. SPA massages not only expensive but not worth a quarter the price…don’t seem trained at all. Cleaning staff left room open and unlocked during stay. Room not cleaned properly, and not ready for check in. No communication skills. Overall, understaffed and under-trained, and with very poor attitude.

Brian Newell

My wife and I have just spent 12 nights at the Colony Club hotel. It is probably the best experience in an hotel we have had. With great thanks to all the staff from the kitchen, waitresses,waiters and reception. We cannot mention them all by name but special notes for Brian , John and Monica who catered for our every need. This is the only way to thank you all for our amazing holiday. Brian and Elizabeth Newell.👏😉

ok ok

Spectacular beach and walkable (on the beach) to other properties. Propey had a nice feel and design. Attentive staff, but keep in mind you're in the Caribbean where things tend to move slow