Grand Hyatt Abu Dhabi Hotel & Residences Emirates Pearl

Jerry Tang

The hotel was amazing. The front desk staff were very friendly and upgraded my room to one with fantastic views. Everything was luxurious. However, despite my overall positive experience, I was disappointed with the Grand Club staff. They wouldn’t let me bring a friend because my reservation had only my name on it. While the front desk later clarified that I could simply have them add my friend's name, but it was too late. The dining experience had already been ruined, and it was an embarrassing situation. I hope the staff can be trained better to prevent this from happening again.

Michela Zanata

Excellent hotel, with beautiful rooms and a magnificent lobby. This is a good option for both families and business travelers. The breakfast buffet is outstanding - an amazing selection across all international cuisines. The pool is large and faces over the beach. The gym is large and has an amazing sauna. We enjoyed also the Italian restaurant “Verso” - very authentic Italian cuisine.

Maksim

We were very disappointed with our stay. From the beginning, the service and overall experience fell short of our expectations. Unfortunately, it only got worse from there. Humiliating Gym Experience: The worst part was when my husband was denied entry to the gym because he was wearing sandals. We don’t pack every type of footwear for every trip, and access to the gym was one of the reasons we chose this hotel. Being turned away for something so trivial was deeply humiliating and unacceptable. Indifferent Staff: We also faced frustration when we ordered a delivery, and the staff refused to accept it at the reception. We’ve stayed at many other hotels and have never encountered such an issue with food delivery before. Room Condition: We booked the King Room with Balcony and View, but the room was very tired and worn, with noticeable scratches. It clearly needed maintenance. Here are the key issues: • Missing Amenities: Basic items like shower gel were missing. There were no plates or cutlery, which is surprising for a hotel of this level. • Poor Lighting: Only two small lights in one corner of the ceiling and bedside lamps made the room uncomfortably dim. • Disruptive Light Panel: A control panel by the bed emitted a bright blue glow all night, which couldn’t be turned off, making it impossible to sleep. • Uncomfortable Bedding: The blankets and pillows were extremely thin and uncomfortable. • Poor Noise Insulation: The room had no noise insulation. We could hear everything from the hallway, including conversations, making it hard to relax. Overall, we were very dissatisfied with the service and the condition of the room. The gym incident was the final straw, and we will not be returning.

Hanan Sultan

I wouldn’t call it a 5 star hotel in 2024. Scratched and worn out interiors in the rooms, fingerprints allover, stained carpet and furniture. I was disappointed with the service. I ordered a food delivery after a long road trip, I was also sick and very tired (actually came to stay a night before my hospital appointment, ended up going back to where I live and would rather do the commute than keep up with this). Hotel did not allow the delivery courier to deliver to my room, nor did they deliver it via their concierge saying that they are not allowed to. I immediately left after this. Service not up to par. Side note: At check-in, I was not introduced to breakfast/ restaurants/spa/ gym/ pool amenities etc… I did not find it hospitable.

Saud Almansoori

The hotel's location is ideal, providing convenient access to essential amenities. The rooms are exceptionally spacious, well-designed, and equipped with all necessary facilities. While the hotel pool is satisfactory, the beach is rather diminutive. The lobby lounge is impressive, offering a tranquil ambiance suitable for work and an extensive selection of delectable treats. Although the hotel's overall experience was positive, it lacked the customary welcoming gesture typically associated with luxury hotels. Furthermore, information regarding available services was not readily provided and had to be specifically requested.