Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

Shayla Nicole

TLDR: upgraded rooms and service (“Diamond Club”) at this property is a complete scam. No expedited check in, no real separation between children and adults sides, no premium alcohol, barely edible food, and no upgraded food/snacks for room. This property is significantly cheaper than others in the area for a reason. Low standards for service. Low quality of food and beverage(3rd photo is the diamond club bar that’s included in the “upgrade”). Do not waste a single dollar on paying for upgrades. I booked a 5 night stay at this resort (the first night was in a non-upgraded room, reviewing the website and all of the room types, I decided to go with an upgraded diamond clubroom at almost 2x the price of the standard room. According to the website, this room type promises a laundry list of upgrades and amenities. These benefits listed include top tier alcohol, priority dinner reservations, exclusive bar/pool area, one hour hydrotherapy at spa and many more. To my disappointment and surprise, few if any of these benefits were actually available on site. To start, my room was on the more expensive,“adults only” side of the resort however there is no division between sides of the resort, no enforcement of the no children policy, and what few “diamond” amenities they offer are on the family friendly side of the resort. Check in/check out was an absolute nightmare as well. Lots of confusion and a super disorganized process. Hydrotherapy at spa was broken. I did not see my butler more than one time throughout the stay, and the one time I asked for help with dinner reservations, they weren’t able to accommodate. Charging extra for “exclusive” features that are only available on the family friendly reside of the resort is deceptive. Management and staff is rude and unhelpful, and impatient when it comes to addressing issues. The stay was overall unpleasant. So unpleasant that by the third night, I was on the airline app looking to move my flight up and go home early. For the entire duration of our stay, we were chasing down “premium” benefits, and usually met with just “no” as an answer. Food was low quality and often warmed over, and no premium alcohol was available at all, even in the diamond club designated bar and beach areas. One day, a staff member even told us the resort had been going through management changes, and in an effort to cut costs they make premium food and alcohol difficult to obtain in hopes that they can save. Of course, this is just the opinion of the employee, but the reason we’d asked for the information was because had been through several days of looking for the promised diamond club benefits. I wouldn’t return to this resort even if the stay was completely free.

K C

Management and front desk staff were not helpful. During my stay, I had a major issue with security as a hotel staff member entered my room with the DND on the door, OPENED the SAFE and took the batteries out of the safe. My wallet with extra credit cards and ID were inside. I reported the incident in person to the front desk staff and directly to the manager Marvin, however I did not hear back from anyone. Upon check-out I stopped by front desk again and spoke to front desk staff and this time I got her supervisor, who told me that Marvin tried to call my room all day Saturday. I would expect for Marvin to have tried to call or text the number I provided at check-in. In the end, Marvin hadn't done any investigation and the supervisor gave me a "Schedule A Statement form" to fill out and return to them via email. The supervisor said I needed to return the form in order for them to investigate. I emailed the address they provided as well as the customer support email address I found online and surprisingly I have not heard anything from anyone at this hotel... Since my credit and ID was compromised with the security breach into the safe by hotel staff, I had to cancel the cards as soon as I left St. Lucia. This was the major issue but the list if poor service during my stay was long. A number of people in my group as well as guests I encountered by the pool, etc. told their war stories of not having the bare minimums like soap, wash towels, drying towels, etc. And encountering rude staff when having to make multiple requests. Some guests had other issues and were told that the staff would "put in a ticket" only to never hear back from anyone. The entertainment staff, Sam and the crew and pool bartenders were FABULOUS!! The other hotel staff could def learn something from them about being hospitable to guests. I would NOT recommend this hotel.

LaTonya McGrier

This was the worst Anniversary trip ever. When we arrived at the Resort the check in process was slow and it was like pulling teeth to get questions answered. We were told that we could make any reservations for dinner it was past the cut off time and tgere was only three resturants we were able to eat at. The room smelled like mold and mildew the ac wasnt working properly we had to sleep with the balcony door open and the room had ants. The sheets were damp from the moisture in the room, we called down to the front desk we were told the could switch our room out the next day @1030 am we didnt get another room until 4pm and that room also smelled like mold and mildew. We then headed to Dorado there were three other couples that entered the Resturant before us that had on shorts, flip flops, and t shits when it was our time to enter we were pulled to the side and was told we were not in dress code for the resturant. My husband responded if we cant come in then you need to tell the other couples to come back out since we were dresed the same, if nothing was said them then dont say anything to us. The Resort needs to upgraded and cleaned properly, housekeeping only cleaned the room properly one night the shower and tub wasnt cleaned. We also stopped otger guests in different buildings they also stated there rooms smelled as well it was another couple whos room was also moved four times due to no ac, mildew smell, faucets not working. Some of the food in the resturants was old and luke warm it takes forever to even get a refill on drinks. This was the worst experience ever DO NOT BOOK THIS RESORT

Andrew Hammond

Very well thought out hotel. Didn't see any single aspect of the design or implementation that I would criticise. Staff really on the ball. Range of facilities which are not only substantial but different from one another. Food of good quality and range. Towel reservation of sun loungers could do with some discipline ( as in 'we remove unused ones after 15 minutes' ) but I understand this is an endemic problem with this sort of holiday, and there are so many pool areas that the problem can be solved by picking a different pool.

s l

The hotel staff was really friendly (about 90%). Others did not seem to like their jobs and did not have good energy. I would not classify this hotel as a luxury resort in my opinion. The hotel is dated, the staff can do a better job keeping the pool, beach area, and bar glasses clean regularly. The food quality at the specialty restaurants were poor. The highlight of the trip was renting the cabana for day. The cabana concierge service was amazing.