Hilton Dubai Al Habtoor City

Prajakta Khadye

It’s a wonderful place to stay! The location is ideal, offering easy access to many popular tourist attractions, either by cab or metro. The breakfast spread is impressive, with a wide variety of options to suit every taste. The rooms are generally clean and well-maintained, providing a comfortable stay. While the ambiance could be improved, it still offers a pleasant atmosphere. The staff, although always busy, are efficient and helpful. One of the highlights of the hotel is its beautiful pool area, which is perfect for relaxation. Overall, it's a great place to stay, offering good value for the experience.

William Allanson

We had an amazing time at this beautiful hotel. Very clean, friendly staff, amazing choice at breakfast. Location is great, free shuttle to Dubai Mall very handy. Would definitely stay here again, room was fantastic

Yosef Nadaf

On the first day of my vacation, I encountered an issue with the rooms. I approached the staff, and it was very important to them to address the matter. The next day, the hotel manager personally reached out to us to ensure the issue was resolved! Thank you so much for the care and excellent customer service

Anizia Mall

Avoid Hilton Al Habtoor City – Misleading Pictures & Poor Service I had booked a luxury room from March 4th to March 12th, but my experience was anything but luxurious. From the moment I arrived, I could sense the lack of professionalism. The reception staff seemed disinterested in assisting me, and I was informed that the payment from MakeMyTrip had not yet been received. As a result, they demanded a deposit of AED 4,000 until the funds arrived. I had no choice but to pay. When I contacted MakeMyTrip, I was told that the payment had already been transferred a week ago—so this unnecessary deposit was their mistake. This was just the beginning of a terrible stay. Upon receiving my room key, I entered my room only to be hit by a foul smell. I immediately tried calling reception, but both phones in the room were not working. The only functional phone was in the bathroom, which I used to report the issue. However, I was told that no other rooms were available, so I had to stay put. Meanwhile, my husband, my 4-year-old child, and I waited 35 minutes for our luggage to be delivered to the room. The condition of the room was shocking: • Pillows were stained • TV unit was broken (one leg missing) • Sofa was filthy with stains • Mini-bar was completely empty • Bathroom was not cleaned properly – the hand shower had algae, which was utterly disgusting • Overall hygiene was questionable Unfortunately, we had no choice but to stay. The complimentary breakfast had a good spread, but the wait time for a table was over 25 minutes every day—which was extremely frustrating. One night, my 4-year-old wanted milk, so I called reception (again from the bathroom phone). The milk took an hour to arrive, by which time my child had already fallen asleep without it. On top of that, I was charged AED 30 for just half a cup of milk. The hotel staff’s attitude was appalling, and I hated the way we were treated. After four nights, I decided I couldn’t take it anymore. On March 9th, I packed my bags and moved to Grand Hyatt Dubai—and that was the best decision of my life! The difference in service and hospitality was incredible—3 nights at the Hyatt - what a relief! Hilton Al Habtoor City seriously needs to learn the basics of customer service and hygiene. Their “luxurious” room pictures on their website are misleading, and to top it their service is unacceptable. My advice: Don’t waste your hard-earned money here! If you’re traveling with kids, avoid this place at all costs. My stay at Hilton Al Habtoor City was PATHETIC. Look elsewhere!

Sebastian König

very good stay! thank you! only downside was the situation at the breakfast hotel. it was super crowded and first the staff send us away and said we should get breakfast at 7th floor (Pool Bar). But we had complimentary continental breakfast within our rate, so to have breakfast at the Pool Bar would be an extra charge. So we tried at a later point and got access to the breakfast restaurant. It was still super crowded and very stressful. Wouldn't recommend to get the breakfast there at all. during the next days we decided to get breakfast ordered to the room instead. way better quality of the food, but of course we had to pay for it extra and couldn't use our complimentary breakfast. this was the only downside of the stay. the rest was perfect. the stuff at the pool was very nice and helpful