Iberostar Selection Creta Marine

Nicole Binette

This was our second time at an Iberostar and this experience at a 5 star was very different to the 4 star we experienced in Mexico. Food: Our group had varied degrees of food intolerances and each of us took turns getting sick from the poor labeling of the items or poor knowledge of the staff. An example: One chef would tell us that the feta cheese had cow milk in it, the next person would say there’s no cow milk, then when I mentioned what the first person said, they agreed and said we can’t eat it, then a different chef told me we can eat it. Confusion. The labels are not made on sight so you can’t trust what they say. It will say Gluten free on top but in the ingredients it will say that it contains gluten. Or it will say vegan but it will say it contains milk. Contradictions. I was in pain and sick twice even after confirming the food was gluten free. For people with no special dietary needs, the buffet is beautiful and there are many choices. Front desk: When we checked in the lady gave us a rundown of the resort and the facilities. When we tried to ask further questions because we were checking in for a group, she kept trying to walk away instead of helping us with the information we needed. Thankfully the next day we talked to a very helpful man that was able to get us all the information we needed and he was very kind and professional. Rooms: The scenery is magnificent and they do a fantastic job with their landscaping. They did an amazing job with the renovations. The materials used in the design of the rooms was very well done. However this is the first time that I’ve stayed in a hotel that the surfaces in the room did not get wiped. Any glasses in the room also didn’t get cleaned. I had to clean all surfaces, small stains, and dust after the cleaning lady came. In a five star resort I found this unacceptable. The beds were incredibly hard and uncomfortable. Most of us had back pain and requested mattress toppers. Spa: There is an amazing Hammam with a cold pool inside. This was a great experience. For our treatments each of us was disappointed. We were told our service would be done with a lavender oil but none of us smelled lavender during the treatment, or afterward when smelling the oil on our skin. The mud masks we had done were done incorrectly the first time. Thankfully they offered a second mud mask where it was massaged on, wrapped in foil, and then we waited a few minutes before washing it off. It was relaxing the second time. Entertainment: The animation team did a great job with their fitness classes and the evening theater shows. There was one disappointing show that I recommend they remove and that’s the “Fire”show. It was more of an over sexualized dance show that felt more like a seduction show with a few flames. Half of the crowd had left halfway through when they realized there was not much fire and it was not appropriate for children. The hotel recommends two train tours, one for ceramics and one for olive oil. We highly recommend doing both because it was a great experience. Bring a scarf or jacket because it can be very windy and cold on the train. Something unique about our experience was that we got to see all of the staff get recognized for their hard work during the season. It was very moving and pleasant to witness how close they had become. There were many staff members that made a sweet impression on our hearts by their genuineness and positivity. Certain waitresses, bar staff, the lady at the reception of the spa, the man at the front desk, and all of the animation team. Thank you for making moments of this experience very unforgettable. My whole time there I contemplated my rating for this resort. It went between 1 star to 4 stars, but ultimately with the food pains, I can’t rate this resort as anything more than 3 stars. I hope you become more sensitive to the seriousness of food intolerances because it’s unfortunate to spend time resting and medicating in a room due to incorrect labeling or staffs lack of knowledge on ingredients.

Lana Ghvinjilia

We spent really quality time last month in this hotel. In spite of the hotel is located in the middle of unpopulated area, it suit us because it provided good privacy, calmness and relaxation. You can easily rent a car next to the hotel and go to nearby lovely town for shopping and socializing. Food was really interesting and good quality. This is family time of resort, without noisy parties or loud music. It offers kind of evening entertainment, but not too disturbingly. The really good feature this hotel has are artificially built bays which ensures water at the beaches is calm and warm, especially comfortable for families with children. There was one waitress in the main restaurant - Afroditi, with brown hair, older then others and very very helpful and welcoming. We would ask administration pass our thanks to her.

Colin Bye

Wonderful hotel, drove from airport, it loomed up like an oasis amongst all the rocky island, once inside we were greeted with champagne & a rose for my wife. We booked a bungalow with garden view, we we driven to it in a golf buggy. Hotel is very clean , restaurant staff were very attentive & friendly. 2 pools , main one & quieter one overlooking the sea. All in all would throughly recommend this hotel, the only minus is my wife booked a massage at the spa, but due to feeling unwell had to postpone it, she still wasn't feeling well enough for rearranged date, but when we tried to get refund, we were told, no refund, and at €148, that's a big loss ,so be careful .

Nikos Kamitsos

My stay at Iberostar Selection Creta Marine was fantastic! The hotel is beautifully located with stunning views of the Aegean Sea. My room was spacious, clean, and offered a serene view from the balcony. The food was a highlight, with a great variety of delicious options at both the buffet and a la carte restaurants. I particularly enjoyed the fresh local dishes. The amenities, including the pools and spa, were excellent, providing plenty of relaxation and entertainment options. The staff were exceptionally friendly and attentive, always ensuring that I had everything I needed. Overall, it was a perfect vacation spot, and I highly recommend it to anyone visiting Crete.

Patryk Wawer

The hotel was clean, and the food was very tasty. Overall, it's a great hotel. However, the SPA experience was disappointing. They initially offered a massage to a pregnant woman, but the service was poorly delivered. When we questioned it, they mentioned it was against their policy to massage pregnant women. After discussing the issue with the manager, they refunded the fee. Despite this minor issue, I don't believe it should lower the hotel's rating, which was excellent in every other aspect.