Il Mercato Hotel & Spa

Kulvinder Sodhi

This is a fantastic hotel . Staff are very lovely kind and friendly we had an Incident and they were marvellous at helping us out when unfortunately we needed hospital treatment. The hotel manager and the hospital relations manager visited us and provided complete support and help during this difficult time ( sent us a beautiful flower bouquet and a basket of fruit) provided full taxi service to and from hotel at no charge to us. Very genuine honest friendly staff throughout the hotel.

David Trehan

All the people in this hotel have been fantastic. The hotel is one of the best I have stayed in, and I would love to come back. Adding more rooms and a water slide this year!

Mohamed Tolba

Hotel is nice and quiet, view of the mountains is good. Food is average mostly, and rooms need better cleaning especially in the bathrooms. Animation and entertainment team were the best (5 out of 5 stars).

jamie shore

Nice hotel with decent facilities. Pools on the roof are great with the breeze. Rooms dated but I believe it's being refurbished soon. Food ok with choice that suited me. Staff lovely. A bit of a nothing location in what would describe as a run down area. Would I go again ..yes I would especially after the refurb.

Edward Taylor (Barnaby)

Overall good value and a great place to relax and unwind. The public areas are comfortable and well maintained and the staff are friendly and helpful. The food is good, perhaps a little limited in choice at times but varies well day to day. The bar staff are friendly and happy to help you and being drinks to you and take table service orders as they pass. The rooms reasonably spacious and clean. Very comfortable beds. Housekeeping have made a different model on the bed with the new towels everyday 😅. The pools are clean (4 separate ones) two on the roof, at opposite ends so the adult relax pool is well away from the family one. For the two downstairs, the spa pool is mostly in the shade so good to relax in out of direct sunlight, the other in its own courtyard. The spa itself was excellent, the services were well executed. The Sauna, steam room, gym and Hamon were all clean and well cared for. But…. There are some rough edges here and there that make you question if it’s really a full five star experience. The bathrooms need a refurb. Everything works, but the caulking round the bathtub is cracked and bits missing, the shower head is clean but the holder/casing is fixed and showing its age. It’s a tub with shower so at 6,3” I had to almost bend in half to get under it. In the rooms, the cupboard doors are slightly out and don’t close neatly. The door card mechanism worked every time, but the mechanical part was a little warn and had a slight knack to open first time. The mini fridge works and is provided empty, and no option to have it filled. Water bottles are provided each day via housekeeping which are placed on the side so you need to pop back during the day to put in the fridge yourself if you want cold water for later/night. All small things that do add up at times and make you go hmm. But would I stay here again? yes I would happily.