Il Mercato Hotel & Spa

Katfi Abdou

We stayed in this hotel for ten days. We have some comments to make regarding the location and architecture of the hotel, which are magnificent, with two swimming pools above and two below, as well as an Aqua Park ideal for children. The beach is terrazina with all the necessary amenities. However, I would like to point out the departures of the entertainment manager, Bibo, who rackets tourists to take them to the disco in the evening and does not hesitate to flirt with women, even married ones. I am at the disposal of the management to give them names. The level of entertainment is really poor given the potential of the hotel. The food is acceptable. The rooms are spacious and clean with good room service. The manager does a remarkable job of going to the customers to inquire about their well-being. Thank you.

Liberty Kenney

this hotel exceeded every idea i had. i honestly can not name one fault. we stayed here for 10 days and it has been perfect, the staff are so unbelievably kind, helpful and cheerful, they take the time to remember your name and greet you everyday with a smile. the room was large and spacious, cleaned everyday and a different animal made of towels! food is lovely, big variety and chefs are present during meal times which i think is a lovely touch. the four pools are great, we personally used two as the ones on the roof were a bit too warm as the sun is obviously more present! the hotel is located in a great area, there’s plenty of shops and restaurants around if you fancy a walk about which we did a few nights. i would 100% stay here again and will be bragging about this hotel for the foreseeable! i spent my 22nd birthday here and felt so loved, it has been a perfect holiday. definitely 5 stars and definitely worth the stay!!!! there are a few members of staff who stood out on our trip, bar staff, excursion staff and security, the kindest people i have ever met!

Ulane Albrecht

I stayed at this hotel for 4 nights with a group of 7 people, and I have never wished a trip would end sooner because of accommodation until now. Check-in disaster: Upon arrival, the hotel had no record of our booking despite it being fully paid in advance for our group. This set the tone for the entire stay. Room quality: One of our friends’ rooms absolutely reeked of smoke, even though a non-smoking room had been booked. When we asked to switch, the staff argued that the ashtray in the room was “not for smoking” and told us to “get used to the smell.” The shower in our room barely worked, with only a few weak streams of water. Housekeeping only made the beds—no fresh towels, no actual cleaning. Food & drinks: By far the worst hotel dining experience I’ve ever had. The buffet area smelled terrible and looked unsanitary. Most of our group ended up eating only hard-boiled eggs for breakfast each day because everything else was inedible. Drinks were equally disappointing—only low-quality local alcohol in plastic bottles, limited wine, no variety. Drinks were served in flimsy kids-sized cups, and glasses were rarely provided even when we asked. Noise: Every night we were kept awake until 2 a.m. due to extremely loud music and shouting over the microphone from rooftop bar events and performances. Forget about a good night’s rest here. This hotel was a complete letdown on every level—rooms, food, service, and overall experience. I will never return and strongly recommend avoiding this place. You can easily find far better options in the same price range.

Nadya Rybyakova

My friends who are now staying in the hotel asked me to express our opinion about this so called 5 star hotel. The only good thing about this establishment is a greatly looking lobby. The rest - not just old but dirty rooms with old and not safe electrics, poorly mantained public spaces including awful toilets in the lobby. We wanted to meet up with General Manager before hotel birthday party,waited for 2 hours and left. Mr Mohamed GM simply didn't come to us. We will never return to this hotel again.

aqtilek zein

In my opinion, Il-Mercato is good hotel, who are looking for budget options. Yep, rooms are quite dirty, but It didn't interfere us to enjoy our vacation, stuff is great 👍,they always tried to make us happy, thanks for this. Location is also good. There are a plenty of shops near, in spite of everything is located nearby, bus always is ready to bring you somewhere. In general, I wanna say thank Il-Mercato hotel, for hospitality ❤️