Outrigger Koh Samui Beach Resort

Cam

After some thought, I’m going to give this place four out of five stars. Pros: - The hotel building and grounds are really beautiful; - Staff were friendly and helpful; - The room had a kind of quaint charm; Cons: - The breakfast is held in an open-air space on the ground floor. This is a serious problem. On one occasion I saw a cockroach crawling on the fruit. On another, ants got into a bowl of honey. I actually saw a bird fly in at one point to help itself to a bowl of jam. The staff didn’t seem to notice these food safety breaches, although acted quickly when I pointed out the ants. For a five-star establishment, they need to urgently address their breakfast buffet safety standards; - There is a very busy road dividing the main building from the pool area by the beach, and, despite two security guards stationed by the crossing, it was a frustrating and seemingly dangerous experience trying to cross the road multiple times per day; - The room, while nice, showed some evidence of being a bit run down in places. There were also some grease stains behind the bathroom door that I got rid of quickly by cleaning myself. Some attention may need to be given to updating the rooms to a five-star standard; - The gym is pretty sparse. Obviously not everyone will care about this, but I enjoy regular gym sessions and probably would have liked to see a bit more equipment available; - The resort is located away from the centre of Lamai. Ordinarily I don’t mind walking, but the road to town is extremely busy, choked with exhaust pollution and the sidewalks are an afterthought. Walking around was not an easy nor pleasant experience. For those not planning on leaving the resort this will obviously not be an issue, however it was for me. In summary, this resort was a pleasant experience but fell short of my expectations for a five-star establishment. As a comparison, we also stayed in Bangkok for three nights at a (definite) five-star hotel in Silom, which cost us less per night than Outrigger while delivering better rooms, better gym and a better breakfast experience.

Derrick Mcdonald

I'm going to start with the negatives 1st. For a 5 star hotel a few things were missing. They might seem minor but it's a five star hotel,so keep that in mind. We had no shower caps,no cotton buds,no complementary toothbrush or toothpaste,no small shaving Also I think our room although spotless, could do with a refurb. I think our room was in the older part of the hotel. Now I had all of the above but we stayed in a 3 star for our 1st week, and they supplied all those things. I personally don't think a five star rated hotel can afford not to pay attention to the small details. That's my reason why I've given 3 star overall. Now the positive, staff are 1st class. From reception to cleaners, breakfast outstanding, hotel spotless. We felt very welcomed. The location was good also, not in the heart of lami. Overall a good hotel which could be better.

Michal F

Room change due to a very strong musty smell. The hotel is not situated by the water. You first have to cross very busy street to get to the pool and restaurant. Very dirty beach. Restaurant and bar are very expensive and the food quality is comparable to food from 7/11. Mango lassi tastes like pure syrup and lava cake like the one from 7/11. All outrageously expensive. Very comfortable bed and very sweet and helpful staff members. 5 star hotel like this should also offer shuttle bus to the airport free of charge.

Mark

I had high hopes for OUTRIGGER Koh Samui Beach Resort, but unfortunately, our stay was far from pleasant, this is far from a 5 start hotel!!. The biggest issue? The overwhelming smell of mold in the room. If you don’t request an air water humidifier, everything inside will become damp within hours. Even with the humidifier running 24/7, I had to empty it at least four times a day during our four-night stay—an absolutely ridiculous inconvenience for a supposedly high-end resort. The fact they have that air water humidifier is obviously a known issue they are facing. On top of that, the rooms are incredibly dark, making it necessary to keep the blinds open for any natural light. The problem? Our room was right next to the pool, meaning anyone passing by could see straight in. There was no sense of privacy at all. You will need to make sure you get Level 2 or higher otherwise you will have no privacy. The walls were thin and you could hear the footsteps from the room above you and hear people talk from the room beside you. However the hotel staff and cleaners were friendly and had good service.

divya sharma

This hotel is nothing short of Amazing. The rooms are spacious and extremely clean. It makes you jump right into your comfort zone. We had a pool in front of our balcony which was again so nice. The staff here is extremely friendly and warm. They’ll make sure to have a conversation with you and ask you about your day and help you with other things on the island. You have to cross a small road to get to the beach and bigger pool area for which there is security which was so thoughtful. I can’t get enough. The pool area connecting to the beach was so quiet and serene you could just relax listening to the waves. The game area was so fun, being adults without children we spent 2 hours in there. It was truly difficult leaving this place. Will be back for more. Couldn’t recommend this place more. Amazing hotel! The room was so big, beautiful design. The pool area is fun, lots of place to hang, took kayaks for free and enjoyed the view. 20 min walk (with kids!) to the night market in Lamai. Our son was injured in the water slide and the staff kept asking about him and sending him stuff. We also enjoyed a cooking class in the hotel as part of the deal we bought and we super liked it! Also the kids club is great, the gaming room and the free cocktails happy hour. It was so hard leaving this hotel…