Muang Samui Spa Resort

Sam

Amazing stay! Muang Samui Spa Resort is absolutely beautiful — the whole property feels like a tropical paradise right on Chaweng Beach. The rooms are huge, spotless, and full of Thai charm. The staff are what really make this place special — every single person was so kind, helpful, and genuinely cared about making our stay perfect. The breakfast buffet was delicious. We loved every minute and can’t wait to come back.

Amy Buckholz

There were some really great things about this resort, but there were several detractors that made this resort feel less like a five star hotel and more like a dated, average place for a beach vacation (if you weren’t going to venture far). Pros: - The app allows you to chat with reception in your native language and they are prompt to reply. (Con: The app also allows you to order additional amenities such as pillows or blankets, however our order never arrived. The app will also send you multiple daily notifications of ways you can spend more money on dinners or classes.) - The in-room jacuzzi is relaxing and the shower water pressure is quite good (con: make sure you fill the jacuzzi above the tiny sensor! We thought it was broken, no instructions on how to use/where to fill to! Also, no shower curtain, so water gets everywhere) - They offer a shuttle to the popular fisherman’s night market, making it easy to get to and navigate. (Con: at check in we were told it was 100 baht, “a great deal—usually 400” we were told—only to find out it was 100 per person per way (no mention of per way when we were upsold)) - We were gifted a free massage at the sister resort spa due to ongoing construction of this spa. (Con: there was drilling and hammering daily by the pool) - Free shuttle to the sister resort and ability to use their pool and beach amenities—very nice! Felt more elevated than this resort. - Pool and beach are clean and well maintained. - Included breakfast buffet with a variety of food styles and made to order eggs (con: food is mediocre and lukewarm. I got sick several days) - Location! Very easy to get to and walk to many local places! (Don’t miss fancy cocktails at Chom Chada, massage at Thai Aroma Massage, Central Samui Market, and Capybara World) - We arrived to a lovely setup and chocolate cake and fresh guava fruit (Con: the dirty plates and forks were never cleared by housekeeping when the room was cleaned, but the uneaten fruit was removed) Cons: - The air conditioner in our room was sooo loud—it sounded like we were in a windstorm, and made it very hard to sleep. Ended up turning it off for quiet, but then it got quite hot and humid - Bathroom doors have slats, so not much privacy. - Resort is close to the airport, so you’ll periodically hear very loud airplanes overhead. - No microwave in the room, with so many 7-11s around it would be great to be able to cook some noodles :) Overall, Muang Samui was a fine hotel to spend the end of our honeymoon; the location is beautiful, and the staff was friendly enough. However, we felt that it didn’t measure up to an elevated, five star experience that the price suggests.

Nic Casaula

If this had been my honeymoon- I would have been truly disappointed. Muang Samui is a beautiful resort, but something felt slightly off at nearly every turn. While Tao stood out with consistently warm and helpful service, the rest of the staff, though responsive, were often on their phones, which gave the impression that guest experience wasn’t top of mind. Our room was spacious and well-designed, but the TVs weren’t set to our language, and there was no clear way to change the settings. The food was decent, though surprisingly, the menu lacked any traditional Thai dishes, which felt odd given we were at a resort in Thailand. One of the biggest letdowns was the spa. It was heavily advertised throughout the resort, yet upon arrival, we discovered it was closed for construction. There was no mention of this during booking or at check-in. Since “Resort & Spa” is literally in the name, that omission felt misleading. The location is a mixed bag. It’s right under a flight path, so planes fly overhead regularly. And just outside the property, the vibe shifts dramatically, more “Cancun spring break” than serene island escape. We had also asked in advance if the hotel could help us book excursions, but they simply told us they don’t offer that service and directed us to a booth on the street. If this had been my honeymoon, I would have been truly disappointed. That said, given the price point, and after comparing it to other resorts in the area, I’m not entirely surprised. Oddly enough, their sister location in the north of the island offered the same natural beauty plus a functioning spa and better service overall.

shaun mcarthur

No help! The resort does not help to assist with noisy guests above us in room 2110. Its is like and elephant hits running around until 2am in the morning. 3 kids in one room and the percents in another to let them do what they want. The hotel would not help. They left them there. Would not change us to another room with the same facilities away or move them away. There has been several complaints for other guests. We have had no sleep. Our 15 month old baby can’t sleep

Carl Anhalt

It's very photogenic if you want to take some nice beach photos or go for a swim. The room was comfortable, and mosquitoes were mostly controlled. The television was not on local cable with no apparent way to change the language settings or access streaming services. Do not expect 5-Star hotel service. Staff was often on their phones at the restaurant and around the resort. When we reached out weeks before arriving to ask for help with activities and excursions, they responded that they do not assist with that. When we arrived and asked again they simply directed us to the tourist info booth on the street. The restaurant menu has American and Chinese food - nothing traditional Thai. If you are visiting Koh Samui for the first time, Chaweng Beach is right by the airport - expect loud planes to fly over regularly. You can even hear them from the hotel room. There is a shallow protected bay to wade/swim but there are far nicer beaches on the island. It's not a "bad" hotel, but it definitely isn't 5-star great.