Nirvana Cosmopolitan

Ömer Arslan

We stayed 7 nights - first impressions were good, the excel bar is nicely decorated. The problem with this hotel is that so many things cost extra. A paddle court will set you back 50 euros to hire for an hour. Tennis costs extra. We didn’t even bother trying to book pickleball as we didn’t want more disappointment. The hotel app has lots of activities but so many cost extra which is surprising for an “ultra” all inclusive. Our bed was very uncomfortable they organised for a mattress topper but it actually was only a mattress protector that was fitted so didn’t affect the comfort. Staff service is really mixed - staff always on their phones, some staff are great..attentive, friendly, polite and efficient. Others will ignore you and are not friendly or approachable. The heated pool is definitely not heated! The hotel concept offers lots of paid options for business events or VIP extras - example public can book tickets for the theatre shows which can include vip seating - this is not available to hotel guests and those people are prioritised. The events can really impact on hotel guest enjoyment if you’re here for a holiday. The food at this hotel is exceptional though! Really good quality and lots of variety.

Jakub Dabkowski

The hotel is very large, and the staff are friendly and polite. However, the overall quality of the infrastructure is far below expectations for a 5-star resort. Both the indoor and outdoor pools are in poor condition — dirty, with many broken or unfinished elements. The rooms are also disappointing: very dusty and not properly cleaned. In the bathroom, only the sink and part of the floor were cleaned; the toilet and shower were left untouched. The food, on the other hand, was delicious, and the restaurant staff were kind and attentive. Overall, despite good service and tasty meals, the cleanliness and maintenance level of the hotel are nowhere near what you would expect from a 5-star property.

Oleg Surovtsev

The hotel's design and service quality are commendable, nice reviews and comprehensive information is readily available. However, my review specifically addresses the family room experience. My family room, in contrast to the otherwise pleasant environment, presented a disappointing aspect, particularly concerning the condition of the bathrooms - nasty condition. Guests with children are advised to inspect the room thoroughly prior to acceptance

Emy Magherusan

Nirvana Cosmopolitan September 2025 We stayed at Nirvana Cosmopolitan, and unfortunately, the experience did not live up to what you would expect from a 5-star hotel. 🔹 Entertainment – Every evening was extremely boring. The children’s area was just a corner with a so-called mini-disco and a few chairs, very unpleasant and unattractive. For adults, there was practically no outdoor evening entertainment at all, which made the nights monotonous. 🔹 Pool Safety – There are no anti-slip mats around the pools, and I saw many children slipping and falling. For a resort that hosts families, this is a major downside. 🔹 Service – Staff only pay attention to you if you leave tips. Otherwise, you are ignored and have to wait a long time to be served at the table. 🔹 Food – The system is that the staff serve you: you point to what you want, and they put it on your plate. The problem is their attitude – many serve with obvious disgust, as if you were eating for free or begging. It makes you feel very uncomfortable. 🔹 Staff at the pool bar and pastry shop – At the pool bar, one of the girls was always arrogant and annoyed whenever she had to serve. At the pastry shop, the same attitude – grimaces and a total lack of courtesy when asking for cakes. ❌ Conclusion – It was not worth even half the money. From my point of view, 2 stars at best, and it is definitely not a place I would ever return to.

John Doue

The good things first (because there are not a lot) 1. The rooms are decent 2. Respect for staff wish (generally) is polite 3.we entered in the pool in 2 night's, no one came to us to tell "get out of the pull". Now the list of bad !!! 1. I have made a mild case of food poisoning infection needing intravenous infusionin ,in the next day my daughter (she, some how ,succeeded to recover without intravenous infusionin.),and in the 3d day my wife ! she was fainting with convulsions !we went to the hospital with ambulance. After 2 bags of intravenous infusionin she was better but she need 2 more days for recovery (same like me) The cost of the treatment was around 1300 euro. Me and my wife have made a intravenous infusionin. 2. The cola in the room fridge have a wired and very different taste compared with the one from the restaurant or bar ,i think it's because they are kept in the sun. 3. I asked a milkshake at the bar the bartender put some milk some ice a little whip cream and syrup on top... VOILÀ that's a 5***** milkshake 4. Kids club ,there are some activities (low budget) the staff generally ok but it was one lady there who started to yell at me because she said i have left to much my kid there ,when i asked her name she told me to shut up and get out! She was very rude! 5. You don't find any pool with shadow all the pull are in full sun! 6. The slides structure it's very rusty 7. They are using a parfum that is very powerful when they clean the rooms ,that parfum is so powerful that last at least 2 days, i don't now what should cover that parfum. 8. Nobody speaks English just at the front desk. 9. I have put 2 picture with the hotel in the night which says a lot, is not like the rest of hotels with lights every where and a good vibe, here the feeling is more creepy 10. They use WhatsApp if you have any problem you can right them (i think they use Google translate because the English is a mistery in this hotel). 11. Not very animated. they just leave you the hell alone :)) That was my experience, i could add more but you got the idea! It's my trip nr 3 in turkey but is the most disappointing one. All the hotel that i have been was better than this hotel. I must admit that the manager staff and his team ,they were very polite and really trying to help