Pullman Phuket Panwa Beach Resort

Carly S

We (myself and my adult children) have just spent 8 amazing nights in this gorgeous resort. We opted for an ocean-view pool villa and honestly could not fault anything about our stay. Our villa was beautifully fitted out with a lovely view. It was in a fabulous position with no passing foot traffic so was private & quiet. The food was fabulous- beautifully cooked with great variety. I feel the highlight of the resort was the fabulous service- the staff went above and beyond to ensure we enjoyed our stay- from front reception staff to the housekeeping staff and groundsmen. All staff were wonderful, but special mention has to be made of Thomas and Nanny who were particularly kind and attentive, and to the new food and beverage manager (whose name escapes me sorry) who was always present, welcoming and seeking feedback. Thank you for a fabulous holiday.

Majid Al Bahri

I recently had the pleasure of staying at Pullman Hotel and Resorts, and I couldn't be more satisfied with my experience. From the moment I arrived, the staff went above and beyond to make me feel welcome and comfortable. A special shout-out to Nathan and Sun, who provided exceptional service throughout my stay. Nathan was incredibly attentive and ensured that all my needs were met, always with a friendly smile. Sun's warm hospitality and helpful tips about the local area truly enhanced my visit. The accommodations were top-notch, with spacious rooms and beautiful amenities. The dining options were also impressive, offering a variety of delicious meals that catered to all tastes. Overall, Pullman Hotel and Resorts exceeded my expectations, and I highly recommend it to anyone looking for a luxurious and relaxing getaway. Thank you, Nathan and Sun, for making my stay unforgettable!

Alev A.

I had an incredibly upsetting experience at this hotel that completely ruined the end of my holiday. During my stay, a staff member damaged my expensive designer sunglasses. Despite repeatedly asking on-site if anything else was needed to resolve the issue before leaving the country, I was given no clear answers. Now, even weeks later, I am still forced to deal with this frustrating situation, which has been mentally exhausting. To make matters worse, the hotel demanded that I send my sunglasses back to Thailand for inspection, something my insurance and other experts strongly advised against. This request is completely unreasonable, and it shows how little the hotel understands or cares about providing proper customer service. I have since requested the receipt for my sunglasses and offered to provide it, but the hotel continues to show no real cooperation or effort to resolve the matter. The way this situation has been handled is absolutely unacceptable. The lack of professionalism and empathy is shocking, and the entire experience has been nothing short of a nightmare. I will never return to this hotel and strongly advise others to avoid it at all costs. If you value good service, accountability, or a stress-free holiday, stay far away from this place.

Nadine

We had an absolutely AMAZING stay at the Pullman Panwa! From start to finish, the experience was unforgettable. The staff, especially Prae, Nat, and Kate, went above and beyond with their warm and friendly service, making us feel truly special. The room was spotless and incredibly comfortable, and the entire area is a hidden gem—perfect for unwinding and relaxing. The breakfast buffet was out of this world, with an incredible selection of delicious options. We can't recommend this hotel enough for anyone looking for a luxurious and relaxing getaway!

rex chen

Facilities and activities are excellent. Kid clubs is just a great place ever invented. Staff Tonya (short for TEA) are really incredible with kids. But breakfast is quite normal. (Sausages are awful) Breakfast in Diamond Cliff Resort in Padong Beach is better. Receptionist Nathan is extremely professional and friendly. To split hairs, It would have been more helpful if we had been told about the activities and schedules in the hotel. Because we would really love to enjoy those events. Such as yoga, pizza making etc.