Rehana Royal Beach Resort - Aqua Park & Spa

Lucas

We have just came back from Rehana Royal after 9 days there. Overall, we have had a fairly good experience, however this hotel is 3 star max, not ever close to 5 star standard, so if you are paying fairly cheap price, it is worth it. However, it would be a good idea to spend some more money and pay for the actual 5* hotel. The hotel guests are 90% Russians. The area of the hotel is large, green spaces and all 8 pools very well kept, no issues with getting sun lodgers, always space available at the beach and the pools. The food edible but nothing special as you would expect from 5 star hotel. The rooms are very dated and neglected, dirty mattresses (look at the last photo of the one removed from rooms...), AC tends to break down. Reception staff very helpful and mostly nice, however the staff serving food and drinks very rude, they literally throw food on you plate, no respect. Even if you tip them, they do not really care. Drinks are disaster, served in 70ml plastic cups, two sips and back in the queue for another one. The drink service has got to be probably the worst part of this hotel. There are plenty of shops, pharmacy outside of the hotel. If you need a taxi, catch one on the road, the taxis at the hotel and from the guys standing outside of the hotel offering a taxi service is a rip off.

Alyona Dubar

Our stay at Rehana Royale was an absolute nightmare. The entire hotel is filthy beyond words—everything from the dishes and utensils to towels, bed linens, tablecloths, and even the staff uniforms was disgustingly dirty !!!!! The staff’s behavior was completely inappropriate. As two women traveling together, we were harassed constantly. Staff members made unwanted advances, blew kisses, touched us without consent, and even reached into our plates with their hands. It was intrusive and made us feel extremely uncomfortable. The hotel itself is old and in terrible condition. There’s a complete lack of sanitation, making it UNSAFE for anyone, especially families with small children. The food was another disaster. It was tasteless, unappealing, and clearly not fresh. The entire week, we survived on nothing but fries because everything else was inedible. Lastly, the atmosphere was unbearable. The hotel is overrun with Russian tourists who seem to think this is a great place, but anyone accustomed to European standards will find it unacceptable. I strongly advise avoiding this hotel at all costs. It’s unsafe, unhygienic, and completely unworthy of your time or money.

Saffron White

AVOID AT ALL COSTS! just to let everyone know i have survived a week at the rahana! i come to stay here for 1 week with my family, was supposed to be all inclusive but the food was absolutely appalling and the drinks were barely even drinkable 🤢 There was somebody who pulled a knife out on us the first night and there was no security about, nobody who escorted us back to our rooms and not one of the staff even seemed bothered! there is nothing all inclusive about this hotel at all since there is additional charges on just about everything! Whoever has taken this hotel on has clearly run what could be a great resort to the absolute ground. My dad has been coming to egypt since 1990s and in all his time he has never experienced such awful food choice and bad customer service. We are all absolutely covered in bites due to every bed having bed bugs in and there is 10 of us! mattresses are all over the landings because quite clearly others have complained. you get hassled constantly by holiday reps and they simply don’t take no for an answer we hadn’t even sat down and got comfortable before somebody was hassling us. not to mention the music makes us almost impossible to even relax! do not use the taxi manager he will lure you into his taxi and say it’s £5 then demand £20 when you get back and shout in your face threatening to get security if you don’t pay.

Man On Horse

if you look for a good hotel, it is not a right place to stay. Lot of foreigner from former soviet union. Most of them do not speak English. Hotel is big so it is not a place for old people. Lot of staircase. Hotel is designed for many tourist not for a good quality of standard. Price are cheap comparing to other hotels in the same place in nabq. I was in December and hotel was full of tourists from Russia. Not recommend. The staff is rude, arogant, can say to you - go away, come in 10 minutes... Management - old Egyptian without any motivation the same staff. They do not have even good shoes, the clothes are old and used. It looks very bad...

Sofia S

I recently stayed at Rehana Resort, and my experience was anything but pleasant. I feel compelled to share my disappointment and request a full refund. The bars were often out of drinks, with hardly any options available. Cleanliness was a major issue, with filthy dining halls and a shortage of clean dishes and glasses. The food was boring, repetitive, and often had a funky taste. Despite the all-inclusive promise, our mini-bar was never refilled. The loud, annoying music playing 24/7 made it impossible to relax. The so-called "entertainment" was a joke; the animation team was talentless, and some animators appeared to be high, creating an unsafe environment. Service was non-existent, with rude and toxic waiters who treated us with disdain. The constant bargaining and scams among hotel services made us feel cheated at every turn. Adding to the stress, there was no shuttle from the airport to the hotel. This vacation turned into a nightmare. I am incredibly disappointed and request a full refund for this disastrous experience. I strongly advise anyone considering a stay at Rehana Royal Beach Resort to think twice before booking. This place is not worth the money, time, or stress.