Residence Inn New York Downtown Manhattan/World Trade Centre Area

Gabriel R

Great weekend stay here while in NYC. The person at the front desk, Annabelle, gave us such a warm welcome and made us feel at home. We were exhausted from a red eye flight and arrived a little early, so she took care of our bags, while we got breakfast and coffee. The hotel room was clean and comfortable. It is walking distance from the WTC as well. Lots of restaurants and coffee shops nearby. It is a safe area with a subway stop close by. Would definitely stay here again.

Catarina V

Great location, friendly staff, good size room with excellent amenities. My only complaint would be that breakfast was very basic and I would rather go somewhere else. Other than that, it was good sized room in lower manhattan at a reasonable price. Front desk staff were very helpful. It also has in house laundry facilities (almost all lower manhattan hotels outsource their laundry off site)

Hossein s

This will be my last experience with Marriott properties. My recent stays, first at the Sheraton in Seattle and now the Residence Inn in New York, have been disappointing to say the least. As a Gold member, having stayed over 50 nights this year, I expected more. Instead, the “reward” for my loyalty was a single bottle of water. After paying premium rates for what turned out to be subpar experiences, this gesture feels almost insulting. A bottle of water is hardly the recognition one expects for such commitment to the brand. Breakfast was another letdown. Options were severely limited, the room was uncomfortably packed, and the quality was unacceptable. Sandwiches wrapped in plastic and kept in a food warmer hardly meet even a basic standard, let alone one for loyal customers. After this, I’m left wondering if Marriott values customer loyalty at all. The experience felt far from the premium standard they claim to offer.

JunJP02

The rooms look nice, but the bed was a little hard for my taste. The redeeming qualities were the attentive staff and their readiness to serve. Front Desk is very friendly and Housekeeping very speedy. Kudos to Yong Ko for his preparations and wonderful conversation with me.

Nathaly Veneros

This was our second time staying here and unfortunately it wasn’t as good as the last time. The help from the manager at the front desk and some other staff that worked there was the best. But seconds after entering our room we found out that the room wasn’t properly cleaned as seen on the photos. There was a scrunchie that wasn’t ours on the floor, the bathroom was dirty, etc. also the room was freezing all the time, so much that we had to call for maintenance at 2 AM cause we couldn’t sleep because of that. Maintenance took more than an hour trying to fix this but never fully did so. When we asked for more toiled (which wasn’t replaced when the room was being cleaned) and shampoo and hair conditioner because there wasn’t any, the staff never brought them to us we had to remind them of this several times. And two of the two men at the Ground level were so rude, they looked they didn’t want to work. When leaving our luggage with them in our last day he looked at us with a bothered look and barely tried to be well mannered, I even asked him why he was like that and if he had a problem and he said “yeah” while looking at me like I was the problem, and I said “well if I can do anything to help you let me know” because he made me feel guilty of asking for a service that the manager offered to us. And it was his job. Very poor service. Unfortunately this will be our last time staying at this hotel.