SALA Phuket Resort and Spa

A Lewis

We recently stayed at this hotel and had an overall pleasant experience. There were many highlights worth mentioning, such as the fantastic breakfast selection including a la carte options that were all delicious. The staff was exceptionally friendly and attentive, always ready to assist with a smile. They also had a variety of activities and a farm on location. The cleanliness of the hotel was also commendable, maintained to a very high standard. However, there were a couple of design and communication issues that slightly dampened our experience. In the apartment, access to the balcony was only possible through the outdoor bathroom, which felt inconvenient and not well thought-out. Additionally, there was some confusion around the bottled water. We consumed a bottle placed outside, only to later discover it was part of the mini-bar and were charged for it. There was no clear indication of what was complimentary and what wasn’t, which left a sour note at the end of an otherwise enjoyable stay.

Peter Nieuwland

We had a wonderful relaxing stay with you. Everything was perfect from breakfast through lunch and dinner. The hotel is wonderful. The room was out of this world and you’re best feature is your staff. I have no words for the attention to details they provided. I will certainly be back soon and thank you for the birthday cake.

Andrew B.

We recently spent five nights at this resort and thoroughly enjoyed our stay. The rooms were clean, quiet and very comfortable. Every member of the staff we encountered was extremely friendly and helpful. It was a pleasure talking with Tony the chef and Tiger the food and beverage manager as they walked around the restaurant checking to see that all was well. The food was wonderful and we really liked the choice of dishes. SALA is definitely on our list for a return visit.

Martin Wong

I've now been three times to Sala Phuket and had a wonderful time each time. It's now my wife and I's happy place when we need a break away from the world. It's in a more secluded part of Phuket so it's perfect if you want peace and quiet. The service is unbelievably good. In our three stays there, nothing has been too much trouble for the staff. Any problems with the room are rectified immediately (including one time we had a beehive hanging from one of our trees). Staff are attentive at the restaurant. The food is varied and always excellent. The rooms are lovely and well maintained, but the one down point is they are starting to show their age a little. The bathroom facilities are all outdoors (in full privacy of course) which isn't for everyone, of course.

Grace K

It was good. The hotel was clean and the grounds were beautiful. There are an army of people working to keep the grounds looking top notch. A few things stopped it from being 5 star. I went to the spa and the lady 100% could not be bothered to help me. Instead, directing me to the app which did not have or explain their offers either which is what I was enquiring about. The information given by the front desk using the chat was contradictory to the information on the posters. The place has a lot of things that I didn't need and not all the things that I did need and details were missed... Like not having a hairdryer in my room and needing to request. At breakfast I wanted a carrot juice... The guy was stood next to the juicer which he had just operated seconds ago and a bunch of carrots... But it was apparently not possible. The toilet is outside so you're probably getting eaten by mosquitoes every time you want to pee.. make sure you check in and around the toilet for bugs before you go! I really don't understand why the toilet is outside. The whole bathroom in fact is outside. The bath outside is kind of cool but the shower with a filthy shower curtain and a breeze to blow it on you (I did not use the shower curtain). I did enjoy myself but the room is so packed and crowded unnecessarily and the bathroom outside is quite inconvenient. They gave me a choice of pillows but 1) they didn't deliver after 5 hours which I didn't realise until it was too late and I was going to bed 2) the other pillows in the room are so worn and in terrible condition that it's very uncomfortable 3) after I re-requested my pillow the next day they gave 1 measly pillow so had to try to make it work with the utter battered pillows in desperate need of replacement. I recommend to bring your own pillow. I will give Bee a shout out in the restaurant - she did a superb job, her English is absolutely top notch and she was super friendly and attentive. I think without Bee it would have been 3 stars.