SBH Crystal Beach Hotel & Suites

Nat Cane

This hotel looks nothing like the pictures. Everything is very old.. AC does not work. Buffet have very few options.. only half of the items have labels and no allergy info. Also this mean to be sea view, but you not getting any view or privacy on the ground floor. Lift goes from 2-5th floor only. We been trying to get another room at least,with working AC but no luck. Reception is just rude and unhelpful.

Amy Tighe

Do not come here if you are a solo traveller, if you are not German, if you don’t eat meat, if you value comfort, if you like to get value-for-money… I checked in and was told I had to eat dinner at 5.30 every day and that I had to share a table for three with a couple of strangers every meal ‘because it’s easier for us to clean one table than two’ I requested to change to the later sitting of 7.30pm and Reception told me to go to the restaurant, the staff in the restaurant told me to go to reception, I went back to reception and Berenice was super rude and just told me there was nothing she could do. I eventually managed to change to sitting on my own and eating later but it took me hours to resolve. The rooms are not very clean, it is true that if you wish to use the kettle in the room you are charged per tea bag / coffee sachet. There is a charge to use EVERYTHING. They asked me if I wanted to hire a towel to use at the beach, the safe costs money, the staff try to push you to buy drinks, an aggressive man chased me down the beach when I sat down because I was apparently sat in ‘his zone’ and he had a book of tickets for €15 to sit on the beach (a scam but a scary one for a woman alone) The food was terrible for vegetarians- boiled vegetables and bread. All the other guests are elderly Germans to the point that even the staff spoke to me in German. Maybe if you are an older German person you will have a good time because I saw the staff being polite and nice to them but to me they were rude and unhelpful. It seems the staff are very fed up and burnt out and they all seemed miserable all the time.

Lesley Chance

We had a good stay in February. Main issue was dietary limitations with regard to allergies. Unfortunately having left an item behind we contacted sbh for advice. Immediate response was negative and then 2 weeks of not being able to get through on the phone followed.

Younes Arzim

Really not what they claim to be, paying too much for a 2 stars hotel in my opinion, drinks are not for free even on lunch or dinner time, and too expensive. The food quality is ok. The room service is a joke, bed sheet don't get changed, they put a bottle of water and some coffee pads and tee bags inside the room with a overpriced price list, that's greedy. The safe costs 4.5€ PER DAY!!!!! Sauna!! Broken Jacuzzi!! Broken Gym!! A joke To use what they offer for entertainment you will be paying, like for example tennis you need to pay 16€ an hour, even for the use of balls and rackets one should pay 8€. The area there is quite, more dead, good for peace and quite seekers, for me nothing going on. I don't recommend it for the prices they ask.

Charlie Allen

The rumours are true, you will not be allowed to dine in the evening if you are wearing shorts, even if they are smart. We were quite rudely interrupted during our first evening meal by Diego telling us that I can't wear shorts and then taking our room number down as to somehow report us. He was then staring at me and chatting to other staff about the situation which made us feel so uncomfortable we went and complained to reception about this. To be honest the service we had from anyone on reception was great and we even ended up speaking to one of the managers about it although she did advise me to buy some trousers. I would understand if the rule made sense but it is sexist and inconvenient for everyone, whilst the women are walking around in short shorts at meal times. Literally all the men would put trousers on for dinner and then go and get changed back into shorts for the evening. We asked to go to the neighbouring hotel (SBH Monica) for evening meals and thank god we did as it was way better than anything we saw from the Crystal beach buffet, although the breakfast meals we quite enjoyed. The hotel is tired, old and is too big for its own good. Large open spaces with nothing going on, restaurant is in the basement, entertainment was mediocre at best, no snack bar during the day near the pool, the pool was also so freezing you had to wait until the afternoon for it to heat up in the sun. The only good thing was that it was quiet and always room for a sunbed. The rooms were dated, the shower kept going hot and cold when using it and it wasn't very powerful...army of ants in the bathroom which kept appearing all week and the air conditioning was pretty much useless as we had to open the balcony doors to cool it down during the night. The hotel was full of older couples and seemed to be dominated by germans, which isn't a bad thing. The hotel was literally on the beach and we enjoyed strolling up and down and occasionally going for lunch at the beach bar. Seemed to be a base for people who like water sports, cycling, hiking etc. We usually aren't hard to please at all but we definitely wouldn't return to this one.