Sofitel Krabi Phokeethra Golf and Spa Resort

Ankit Mangla

Our family recently spent 4 nights at the Sofitel Krabi, occupying two rooms. As an Accor Platinum member, I was pleased to receive a room upgrade and access to the Millesime Club, which was a nice perk. The hotel boasts excellent facilities and a wide array of activities to keep families and kids entertained. Its location directly on a beautiful beach is truly fantastic and a major draw. The pool is undeniably impressive, claiming the title of the largest in Thailand, and we certainly enjoyed spending time there. However, while our stay was overall good, there are a few areas where improvements could significantly enhance the guest experience. We felt that the staff training, particularly within the front office and restaurant teams, could be improved. While generally polite, we found a lack of consistent personal touch and genuine warmth in some interactions. This felt like a missed opportunity to create a more memorable and welcoming atmosphere. The food spread was generally good in terms of variety, offering a decent selection at breakfast and other meals. However, we felt that the quality and finer details were lacking, especially in the bakery and patisserie sections. The pastries often seemed mass-produced and didn't quite meet the standard expected of a hotel of this caliber. Despite these constructive feedbacks, we did have a good stay and appreciated the facilities and the stunning location. With some focused attention on staff training to enhance the personal touch and a refinement of the food quality, particularly in the bakery, the Sofitel Krabi has the potential to be truly exceptional.

Tamara Gomes

Overall: I would recommend and return to this hotel. With small improvements it would change a very good stay into a great one! Positive: beautiful pool and grounds. Lovely suite with comfortable beds. Lovely staff in the club lounge, especially Deena. Kids enjoyed the hotel activities. Lotus restaurant had great food. Negatives: Club lounge aircon not working. Slow at times as the hotel was busy. Also, not enough food was catered for. Restaurant buffet breakfast was almost the same each day. For people staying longer, it gets quite boring. Not enough gluten free options, especially for a kid.

David Browne

We had an absolutely amazing stay at Sofitel Krabi! From the moment we arrived, the service was impeccable—every staff member was warm, attentive, and went above and beyond to make our stay special. The resort itself is stunning, with beautifully maintained grounds and luxurious amenities. The food was outstanding, offering a fantastic variety of delicious dishes. Whether it was the breakfast buffet, the poolside snacks, or the fine dining options, everything was fresh and flavorful. The pool is one of the largest I’ve ever seen, and the beachfront location adds to the relaxing ambiance. Perfect for a luxurious and peaceful getaway! Can’t wait to return. Would highly recommend it to anyone visiting Krabi! Let me know if you’d like any changes!

Sameer Desai

Fantastic sea front resort. Had a 2N stay here & it's a sprawling resort including a golf course & a large pool. The welcome lobby is also a huge space & they have multiple restaurants in house including an Indian restaurant, Italian one & other bars & multi cuisine restaurants. They also have a lot of activities in house (cycling, boxing classes, cooking classes etc) & is a kid friendly property too. Whenever we dined in-house they had cartoon themed kid plates & other such stuff which was a nice touch. They have a good play area + toddler centre too. As for the room, we had booked a Superior Room which was upgraded to a larger family room (including a bunk bed). The room itself was well packed with good amenities & a nice pillow menu. Room service was pretty fast & efficient. Slight drawbacks were - 1) Lack of an Internet enabled smart TV, 2) Expensive F&B rates (though it's somewhat expected), 3) Being a sprawling resort, it's a decent walk to get to any external stores or facilities including the beach which is right across the road. All in all its a fantastic play to have a leisure stay / vacation.

Laure

I have really mixed feelings about this hotel. The pool and gardens are beautiful, but almost everything else about our stay was a real letdown and honestly, I felt embarrassed bringing my family all the way from Europe here. Sofitel should seriously rethink its name being attached to this property, because it doesn’t live up to the brand at all. First of all, the rooms are badly in need of renovation. The bathroom was probably the oldest and most outdated I’ve seen in any hotel that calls itself “luxury,” with furniture that felt like it hadn’t been changed in decades. Service was another huge issue: most staff seemed disengaged or unhappy to be there, and almost every request was met with a refusal or push back. For instance, we went to the lobby to ask to reserve a table at the restaurant and were told we had to go ourselves directly to the restaurant to book (?!). Another example: there’s no poolside service at all, even though there are call buttons by the loungers (they don’t work). We had to walk over to the bar ourselves multiple times just to order drinks, and when we asked for a bottle of rosé, the staff just said no: we had to go get it ourselves from the restaurant across the resort. One night, there was a really loud party on the balcony of the room next to my mother in law’s room that went on past 2am. My mother-in-law called reception twice and no one ever came to help. She ended up going over herself to ask them to quiet down. Even the spa somehow didn’t go well. My husband’s massage therapist skipped his entire back. No explanation, just… didn’t do it which is quite baffling for a Thai massage of an hour. Now for the worst part: the food, probably the worst we’ve had in years travelling all over Thailand. The Songkran buffet one night was incredibly bizarre and a mismatch of random cuisines: chicken nuggets, fries, sushi, pasta, etc (with ants crawling over the plates), and not a single Thai dish in sight apart from 1 salad (despite Songkran being a traditional celebration). A really loud singer singing western music made it hard to talk, and the F&B manager actually asked everyone to wave their napkins in the air to thank his crew: it felt more like a kid’s party or summer camp than a dinner in a luxury hotel. Breakfast wasn’t much better: they have a massive spread which should be amazing but somehow it’s all very average, with runny jams, stale bread, watery Indian food, very limited dairy-free options, etc and many of the chairs covered in bird droppings. This could be a great hotel, but right now, it’s far from it. I wouldn’t come back, and I wouldn’t recommend it to anyone unless there are some major changes.