Star Beach Village & Water Park

Lee Turner

Absolutely brilliant place. Staff are the hardest working people and always so welcoming and pleasant. We're in a family room. It has 4 single beds and 1 king size bed which is really comfortable. It also has 2 bathrooms. The pools and sheer size of the place means it really takes days to see it all. Plenty places to eat. The food is the best we've had in a hotel never mind all inclusive. One of our party is coeliac and the meals are made personally and brought to the table. They really take great care. Absolute must for families!!! Hotel grounds are well tended to. Flumes are fab for the kids! Will book again when we get back.

Viki Szoke

As a value for money it was a good choice however there are a quite few items to improve. Starting with the good things: the food is very good, especially the deserts, there are healthy meals and a nice selection for vegetarians. The location is perfect, the beach is nice and the city is close to have some sight seeing. The facilities were good, like the pools or the slides. The down side was mainly the room. We asked for superior family room but it was not super. It was rather basic with old and sometimes dirty furniture and also noisy due to the music from the beach. The cleanness was also not perfect, even if we specifically asked for because there were also some ants. There was no application for the hotel however it could make the life easier and quite usual in other hotels. Facilities were closed quite early at 6pm. There could be some safety controls as well, because hot pots and pans were on the shelves in the restaurant and there was no sign. It is also a pity that the hotel did not ask for any insight automatically from the guests in order to improve. So mixed feelings, good for any occasion but probably not returning

Noah

We arrived early to the hotel, so we weren't given our rooms yet, we had to wait for around three hours. That's perfectly fine, I understand, I'm not here to complain about that. Me and my family waited in the lobby, and then ate lunch for those few hours, but there was a big problem all of us had; it was horribly hot inside the hotel too. You could barely notice a difference being in and out of the lobby, and unfortunately, already having traveled hours and not being given our rooms, the heat was just another add to the stress. When we were finally shown to our rooms, I was just simply disappointed. I believe that the minimum for every and any hotel is cleanliness, and this place definitely didn't have that. Despite it being "cleaned" around 15 minutes ago, the floor was still black in some spaces, it was obviously very dirty. I have seen other reviews complain about the same thing as well, and I just really want to know why y'all aren't fixing it, when it's so easy to clean properly. There's also no hot water in the bath, only in the shower, and the TV's screen just hung down, and when we tried to fix it to it's correct position, the screen just dropped down again. I think it's very obvious that the staff doesn't care about the condition of the rooms they give to the guests. On the other hand, the food and beach are absolutely flawless. There are a lot of options to choose from, the servers are really nice, and the view is also gorgeous. I believe that if this hotel maintained better cleanliness and much better rooms, it would quickly get five stars immediately.

Sinead Burke

Resort is beautiful, facilities for a family are great. Lots of options for pools and dining. Beach is stunning and very close. Restaurant and bar staff are great. Resort is kept immaculately clean. The only downside was the reception staff were unhelpful. We asked 3 or 4 basic questions over the week and each time they would say we don’t know and move on to the next person. This really let the resort down.

Chris McPherson

Most staff are decent. I get it's the end of the season and it's long, but service is still serviced Ants everywhere and if you aren't lucky that's the room as well Great choice in restaurants and pools which you can't fault But the rooms are not what you see on any of the websites we checked This is though an incredibly family friendly resort and if your kids are between 5 and 15 it's perfect but just take the rooms as a base and don't expect the world from it Note it says village! It's massive and there's a lot of people