Sultan Gardens Resort

Riham Awad-Ibrahim

I am an American citizen who traveled all the way from the United States to experience Sultan Gardens Resort, but unfortunately, I do not feel that this is a true 5-star resort or worth the amount of money I spent. First of all, check-in was extremely disappointing. We arrived on time at 3pm, which was the stated check-in time, but the front desk staff made us wait for 2 hours before giving us a room. Instead of being upfront, they kept stalling us by suggesting we go explore the property or get food, while the reality was that the original room we had booked had an issue. Later, they gave us a different room and claimed it was because of a “better view,” which was not something I agreed to. The all-inclusive package is also not worth the cost. The food across the restaurants is repetitive, tasteless, and bland. No matter which restaurant we went to, the food was essentially the same. To make matters worse, the specialty restaurants did not match their themes at all—for example, the Italian restaurant did not serve actual Italian dishes, and the French restaurant had nothing remotely French on the menu. Instead, the food was a strange mix of random options that lacked flavor or authenticity. Another major issue is the way the hotel handles excursions and transportation. They make it seem like booking through the hotel is the only option, and the prices are shockingly high. It should not cost $100 USD per person to go somewhere that is only 15 minutes away. These inflated costs feel like a scam and add to the overall disappointment of the stay. On top of that, everything seems catered toward Russian guests, who make up 99% of visitors. As a woman of Sudanese origin, I felt out of place and uncomfortable, both from the behavior of other guests and from the way the staff treated me. As a darker-skinned woman, I felt judged and overlooked until I spoke English—at which point the staff suddenly treated me differently. Still, I often felt as though they were trying to take advantage of me. Overall, this resort was incredibly disappointing. The service, the food, and the atmosphere do not match the price or the 5-star rating. Between the long check-in delays, the poor dining options, and the outrageous costs for basic services like transportation, I regret traveling all the way from the United States for this experience.

timothy cottrell

Loved the hotel and facilities although I think one visit a week to one of the three restaurants is a bit tight. The beach is ok but you will need beach shoes. The snorkel areas are good but get a bit busy. The excursions we went on were desert safari and an all day boat trip with snorkeling was good value. Service is excellent in the hotel but even better if you tip a few $ here and there.

H Kay

We stayed there for a week from the 21st June. Had a wonderful stay. The hotel is massive. Many pools, and the beach is amazing and great scenery. The food was ok. In my opinion, I feel there there could’ve been a lot more options to choose from. Saying that. The traditional food that was served there was very tasty. The staff were all amazing. From the lovely gentleman that runs the taxi service inside the hotel, to the cleaners. Special shout out to Omar (I think) life guard at the adults pool (north 38) very professional and very accommodating and attentive. Great asset to the hotel. Thank you for making our pool days experience and good one

Sevgi Toprak

I want to share some information that I wish I knew before booking. The hotel advertises “all inclusive,” but that doesn’t mean what you’d expect. The a la carte restaurants are not really included unless you stay more than 7 nights, and even then, you can only go twice (if you’re lucky enough to find an available spot). They also say “unlimited billiards,” but you have to pay extra for it. I even tried to order a dirty martini and was told I had to pay, even though I was on an all-inclusive package. Basically, a lot of things were not explained clearly, and I felt misled. If I had known, I definitely wouldn’t have paid the extra $70 per night.

Salma Mahgoub

Amazing resort with everything you need to relax. Reception employees are very welcoming and polite. The quality of food is good everyday different cuisine is presented, swimming pools are a lot and relaxing. The overall experience is wonderful.