The STRAT Hotel, Casino & Tower

Jess G

We booked The Strat through Redtag and our hotel voucher said our resort fees were 32 99 per night. Upon arrival to the hotel we were told they were 49.99 usd a night- with the exchange rate this is a ludacris amount of money and feels like a money grab or hidden fee - we didn't use any of the resort amenities and the pool was closed... And then there was anothet 93.00 Cndn charge to my card and when I called them they said it was a system glitch- however it will take 5-7 business days to correct this. I would prefer the hotels roll the resort fee directly into the room cost or charge if you actually use the amenities. I think this information is important for Canadians who are told one thing at booking and charged 50% more. The rooms - we had no issues with our room- we did an upgrade upon arrival. Our room was spacious, it was clean, beautiful view of the mountains and the bed was very comfortable. The TV frequently didnt work and we couldn't access the free wi-fi. The Strat itself is very clean. The location is a bit sketchy. Lots of unfocused people and people clearly struggling with addiction or mental health - there were a few scenes on the walk to the bus stop or toward the strip that felt unsafe - I think this piece is impprtant for people to be aware of when booking there. All in all we enjoyed the room and we enjoyed the atmosphere of the hotel but the unexpected fees left a sour taste.

Adeeba Raheem

We stayed at the STRAT for New Year’s, and overall it was a very comfortable and pleasant experience. The rooms were clean, spacious, and well-maintained, giving us plenty of room to relax after long days out on the Strip. One thing we really appreciated was the self-check-in kiosks. The process was quick and efficient, and we didn’t have to wait at all. It easily saved us 30–40 minutes, which is pretty typical at large casino hotels (especially around New Year’s) so that was a big plus and helped us start our trip stress-free. The hotel’s location is another thing to note. Since it’s the first hotel on the Strip (Northside), it’s a bit far from the main hustle and bustle. The upside is that it feels calmer and less chaotic, but the trade-off is a 30-40 minute walk to reach the more happening areas of the Strip. Depending on your plans, this can either be a peaceful bonus or something to plan around. Parking was plentiful and convenient, though it does come at an additional cost of $20 per day. Overall, considering the comfort, cleanliness, and smooth check-in experience, especially during a busy holiday, it was a good value for the price we paid.

Thingsinowknow

We stayed at The Strat for a week. A few key things off the bat: Julisa, at the front desk, was absolutely amazing. We have a complicated set of reservations and she was able to make things as easy as possible for us. She kept us in the same room the whole time, even though the reservations didn’t require that. Tanisha (supervisor) at the front desk, was lovely to resolve a problem we were having with the parking lot app and to ensure everything was charged correctly (combining personal travel with work travel complicated everything!). I know that our situation was complicated but they ever acted as if it was. Also Jay at the box office - was great to offer tips to us and explain what discounts were available by being Strat guests. We would have missed some things if he hadn’t. Our maid service worked like ninjas. We don’t know when they came in the room, but we would randomly have all of our trashes emptied, fresh towels, bed made, etc.. all without ever touching our personal items Across the board, the hospitality was top notch. We liked it was slightly removed from the strip. Other Pros: The rooftop rides!! real blankets on the bed (I hate when hotels give you sheets as a bedspread) Plenty of towels and washcloths Quick turn over maid service Tons to do in the hotel itself Comedy club- that was a freaking blast Onsite parking Loved the views Hot, hot water and kick ass pressure The property itself is well secured with security being present but not overwhelming (comfortable enough that my overly worried fiancé wasn’t concerned with me walking around alone) Penny slots are a fun way to gamble without stressing a big loss- can play on $20 for a while Cons: some of areas are dated Shower had that weird half- wall thing and I hated that The heater/fan cycled constantly, like every few minutes. The Strat TV channel that replays the same song endlessly was so annoying A few more channels would be great for winding down at night. Room was small. Bathroom lights need to be brighter No microwave in the room (we knew that ahead of time, but it was still annoying).

Leslie Galvan

I stayed one night here last weekend. Before leaving my room to check out I blow dried my hair. I walked out with my son checked out online and by the time I finish confirming my checkout I was charged $623 for a one night stay I went downstairs to find out why I was charged that amount and I was informed that the smoking device detected smoke at 8:58 AM and I was charged a smoking fee $500 plus my $75 deposit and then one night stay. A supervisor was called over. She told me the report was not ready which makes no sense. If you already charged my room stating that I was smoking or vaping the report should have been ready if the charge shows that it was for vaping. The supervisor was completely unprofessional. She didn’t try to de-escalate the situation offer any solutions or showed any understanding or empathy. I was told they couldn’t do anything until the report was ready at 12 PM and I will get a call to let me know if the charge was going to stand or if they were going to give me my money back. I received a call from management later that day stating that the charge will stand because it did show combustible smoke which again I do not smoke. I was there with my 13-year-old all I did was blow dry my hair and they insisted that they were not gonna give me my money back. I went back to the hotel. I spoke to her in person. She showed me a report that says nothing about combustible smoke as she had stated before. I then sent an email to both her and the hotel director along with the email that keeps showing on these reviews. It has been a week and nobody has gotten back to me yet.

Kayode Odepe

Hotel is conveniently located on the Las Vegas Blvd strip & offers thrilling rides, a comedy club, a casino & a rotating restaurant. I saw the comedy show & thought it was fun & hilarious. The rooms where quite spacious & very clean. I stayed in the older rooms but was told they had newly renovated & modernized rooms. I however had quite an unpleasant check in experience. Arrived just before 12 noon & was told I could only check in at 3pm because of the type of room I booked. Came back just before 3pm & reception staff told me I had to wait until it was after 3pm not minding that I was extremely tired from the wait. On both occasions, they tried to sell me the idea of upgrading to a different room at an extra cost. Got the feeling they were all about money & not focused on customer satisfaction/experience. I get it that it's Vegas but I got a much better customer experience from the other hotels I stayed at. On the positive side, the guys at the Bell Desk were courteous & understanding when I dropped off my luggage prior to check in.