Travellers Palm

Flappy W

Not impressed. Reception staff incredibly rude and disinterested. You only have to look at the state of the reception area to get a feel for how you will be treated. To be fair, we didn't run into any other staff but our initial treatment on check in (and then check out) was enough to make us not want to try. Rooms upstairs are fair but the one we were in downstairs was like a dungeon - dark and dreary with bars on the windows overlooking a fenced off area. Amenities in rooms are basic - bedlinen, a bar of soap, bath towels and crockery etc. Nothing else of any description offered. Pool area OK but a bit cramped. Location good - close to Holetown but a car or taxi needed if coming home late at night. I have been coming to the island for a fair few years now and I am aware of the prices. For the money we were charged, I had higher expectations. I don't have a problem with it if the amenities are good and the service friendly. Sadly, not the case here.

TrainwithMe

Fantastic experience. Staff was really helpful and kind. Well designed clean rooms with inspiring decor. I will be back.

David McCormack

A good find off the normal tourist trail. Good value given the location and great that you get access to the beach club right on the front. Rooms are a reasonable size and staff are really helpful. It’s about a 15 min walk to the start of the main town so you might want a car or download the pickup app.

Rico Yearwood

This was by FAR the WORST experience I ever had with a resort/guesthouse in Barbados. I had made arrangements to take my partner there to surprise her for her birthday weekend. Approximately a week before check-in, I called the Resort to make a booking which I assumed would be more secure than doing it online. It was the complete opposite. When I spoke to the receptionist to make the booking, she took my name and bank card number. She even asked me if I wanted to secure a downstairs or upstairs room. Thereafter, she assured me that the room would be secured and that check-in would be at 2:00 p.m. on Friday, January 17, 2025. On that date, I arrived at the Resort and went to Reception. Another receptionist informed me that my reservation was modified and cancelled. I told her that I never modified or cancelled the reservation and that I was utterly confused. She then proceeded to call the receptionist who I spoke to for booking, who apparently told her that my reservation was modified and cancelled because no payment was made from my bank card. They did not have the decency to call me and inform me that no payment was made from the card after I gave them my bank card number. They also did not have the decency to call me and tell me that as a result of this, the reservation was modified and cancelled. Instead, I found out at the time of check-in with my bags and suitcases already packed for a weekend that I had meticulously planned for my partner's birthday weekend. To add insult to injury, the receptionist informed me that the room I booked was no longer available and that they did not have any more rooms available. I therefore had to leave with my packed bags and suitcases as soon as I arrived. They completely ruined my plans for my partner's birthday weekend. I was never so livid and embarrassed in my life. I told the receptionist that it was terrible service and left. I have never experienced such disrespect, distastefulness, incompetence, inefficiency and unprofessionalism in my life. I suspect that someone else who was staying for a longer period than I was called them and made a booking for the same room, and they then cancelled my booking unbeknownst to me to make more money. But, I am only a local. I am absolutely certain that this kind of service and treatment would have never been provided to a tourist. But...this is how we have always treated and continue to treat our own...After my experience, I would NEVER advise or encourage anyone to make any arrangements with The Palms Resort. WORST experience ever!!!! Reply to Owner's Response: Dear Owner, I was hoping that you would see my review and respond to it. Of course, instead of taking accountability for the abysmal service at your Resort, like other owners of Resorts/Hotels have done, you have been overly defensive and dismissive. What you should do is assess the illogicality of your receptionist's explanation instead of taking her word for granted. I can confirm that the call did not drop. I had a full and complete conversation with your receptionist. In any event, even if the call had dropped, why would I not have called back to ensure that the conversation was finished, or MORE IMPORTANTLY, why would your receptionist not have called back the last number on the phone to get the additional details from me? It just does not make sense. But again, this is how locals are treated at these places. I stand by what I said and maintain that the service was the WORST ever!!!

Lizzie Thomas

We had a fab stay at The Palms Resort. Lovely, comfortable apartment and ideal location for local beaches and restaurant. All within walking distance. Would definitely recommend.