Virgin Hotels Las Vegas, Curio Collection By Hilton

S R.

It started as a great experience until my sister's dresses were stolen from our room. I don't know maybe they really needed the dresses because not only did they take the dresses they took her Spanx too. And if we all know, Spanx are not cheap! The hotel staff needs a lot more training in knowing their member ranking and what is offered to them because the entire stay I was told that as a Hilton member I did not get a discount and they were wrong. The stay started off great until the morning my sister had to get ready for a wedding and the dresses were missing, Security came and did a report and followed protocol. Luckily my sister had a back up dress but it ruined the last night for us because everyone's attitude changed. We did not feel secure in our own hotel room. We stayed from a Thursday-Sunday and not 1 time did housekeeping come and fix our rooms. I had to continuously call down for towels. When we noticed the dresses missing the room was not even cleaned nor towels replaced. It was as if they came in there and saw the dresses and took it. I also noticed that the next day after we called security Housekeeping just so happened to return the dresses to our room AFTER THE WEDDING HAPPENED!!!! It is like, they knew we called security and they needed to fix what they did and they just returned the dresses. I WILL NEVER STAY HERE AGAIN!!! Although I am sure Virgin does not care, I recommend you secure all your belongings before you step outside your room and double check everything when you return! DO NOT EVEN UNPACK YOUR LUGGAGE just take out what you will wear and close your suitcase back up. IT IS NOT SAFE THERE!!! And to spend so many days there with not 1 day of our beds being made nor our towels replaced unless we called is very unprofessional! Especially since we stayed on the same floor as the Housekeepers supply room. DO NOT STAY HERE IF YOU DO NOT YOUR CLOTHES STOLEN!!! I added a photo in case you do not believe I stayed here. We stayed in the Ruby tower on the 6th floor! The only person I will give a great review on is the front desk agent that checked us in and our server at Kassi Beach club, other than that the overall experience tanked due to lack of housekeeping and their sticky fingers!

Jonathan Phan

Virgin Hotel Las Vegas offered an exceptional experience for my family, blending stylish design with thoughtful amenities. The spacious rooms were well-organized, featuring great storage options like a wardrobe and cabinet, which kept everything neat during our stay. The bathroom’s elegant herringbone-tiled floor and clean shower added an upscale yet comfortable touch. The dining options were fantastic, and we especially loved dishes from their on-site restaurant, Sushi and Robata 888. The sushi, robata skewers, and rich tonkotsu ramen were standouts, showcasing fresh ingredients and bold flavors. To top it off, the creamy ice cream on the way out was a delightful treat that left us with a sweet memory of the meal. The pool provided a relaxing retreat, and the hotel's serene vibe offered a peaceful escape from the busy Vegas Strip while still being conveniently located near top attractions. With friendly staff and carefully curated amenities, Virgin Hotel Las Vegas exceeded our expectations. My family and I can’t wait to return for another unforgettable stay!

Mark Fahrni

Summary: Mixed experience at Virgin Hotel Las Vegas – an unpleasant check-in with rude service contrasted with a helpful extension experience later. The room was overpriced, with cleanliness issues (ash on the table) and a painfully slow-heating shower. The location is acceptable, though not near the Strip. ⸻ Full Review: We recently stayed at the Virgin Hotel in Las Vegas, and our experience was a frustrating mix of highs and lows. Right from the start, the check-in process left a sour taste in our mouths—the gentleman at the front desk was extremely rude and treated us appallingly. This negative first impression set the stage for an otherwise disappointing visit. Later that evening, when we needed to extend our stay, a different staff member—a woman—stepped in and provided exceptional service. Her kindness and efficiency helped brighten our mood, showing that not all interactions were negative. As for the accommodations, the room itself was merely acceptable. One of the rooms was noticeably unclean; we found ashes on the table, clearly remnants from a previous smoker, which is unacceptable given the premium price. On top of that, the shower took nearly three minutes to heat up—a literal wait that added unnecessary frustration to our stay. The location of the hotel is average—it’s not too far off, but it is a considerable distance from the Strip, which may be inconvenient if you’re planning to be in the heart of the action in Las Vegas. In summary, while there were glimpses of good service, notably when extending our stay, the overall experience suffered from rude initial service, cleanliness issues, an underperforming shower, and high costs that didn’t quite match the quality and location.

ATHENA D

At the front desk, new visitors can sign up for a PLAYERS CARD and receive $10 in free play. My husband and I won $20 from the free rewards! The casino floor is not huge, but they do have a nice selection of slot machines. They do have table games with $10 minimums. They h ave several pkaces to eat, and a good suze pool / beach area. Parking was o.k. Overall, the experience was nice. We will return for the LIVE entertainment!

isabel rodriguez

Location is great and convenient. A few blocks from the strip, it’s for real an easy walk. Free parking, even valet. And place for oversized! Enough people to not look crowded or haunted. Rooms, clean and nice, very modern. Just make sure to get something away from the elevator and pay the extra to face the pool so you don’t have to enjoy the airplane noise. I asked at check in for a mini fridge for medicine and it was delivered right away, excellent service. My only issue was the room and the safe. Otherwise, I will totally stay again at this place. The pool is pretty nice and slots are fire. Also, get your cards players, pretty good perks on drinks and even a few merchandise gifts!