Virgin Hotels Las Vegas, Curio Collection By Hilton

Shane Moore

For a “higher end” hotel I was slightly disappointed in my first impressions of this hotel. The TV was not functional on arrival and we had to wait 45+ minutes for a technician to arrive and fix the issue. The alarm clock was also completely non functional upon arrival, and new one was requested and never replaced. The soap dispensers in the bathroom were extremely low (enough for one person for one shower) and we only had one roll of toilet paper. The atmosphere of the lobby is quite nice. Not super Smokey, walkable and larger without so many lights and noises. Interesting courtyard area and swimming pool. Overall we had a nice stay excluding the first experiences. The Casino is very peaceful compared to most other options, quieter, less machines and less crowds. I would absolutely stay here again and give it another chance!

Mike R

Could have been a great place, but...... Bellman didn't tell me there was another parking garage by our tower. My wife, 4 weeks off back surgery walked the entrie length of the hotel when we arrived. Both rooms had hair on counter tops and bathroom floors. Would be "at least 30 minutes" to get housekeeping up to clean rooms. One room TV didn't work, hair dryer didn't work. Lots of little things that shouldn't happen at a place like this. No shave bar in huge shower for ladies. No place to put your own shower stuff if you need it. Didn't gamble as entire gaming area reeked of cigarettes, even when mostly empty. Location was great for us. Coffee shop at bottom of our tower was really good and had good service. Mexican restaurant had great food the night we ate there. Once we figured out where to park, getting in and out and to our room was a breeze.

Thong Vang

Stayed here the last week of December. Nice place, good value. Rooms were modern. You see some minor signs of wear but whatever. Free self parking is a win. Location is good - close enough to the strip to enjoy it and far enough away to not have the crowds. There is a decent selection of food places within walking distance. I one complaint for management though is that they need to fix their listings. On every site (even their own), you see similar pictures for most of the rooms, and it's hard to tell what your room is actually going to be like. Someone just needs to have an intern spend an afternoon gathering the right pictures for the right rooms to help folks make decisions. Other than that, it's a nice place to stay at a fair price with free parking.

justin

Had a great stay here. The rooms are excellent very spacious, well designed, and genuinely comfortable, with plenty of room to relax rather than feeling boxed in like many Vegas hotels. What really sets this place apart though is the staff. Easily some of the nicest and most genuinely friendly hotel staff I have come across anywhere. Everyone I interacted with was welcoming, helpful, and seemed to actually enjoy what they were doing, which makes a huge difference to the overall experience. The property has a relaxed, modern feel and is easy to get around, and everything just works smoothly. A really solid stay with standout service. I would absolutely stay here again and would recommend it without hesitation.

Joshua Cates

This property has the potential to be much better. We were hoping to love this property since they are the same brand as their cruseline offering great vacations. Check-in: We arrived early and had no problem having the bellhop keep our luggage. The front desk agent checked our ID and swiped the credit card so it would be seemless when we returned after the room was ready. A few hours later we received a text message stating the room was ready. It wasn't until later that evening when we arrived back to get to the room. We ended up spending 20 minutes at the front desk working with an agent that had to keep fumbling with his mask as no one could hear over the blaring music. He was unable to find the reservation and told us he didn't know how we were able to check in earlier. Finally, he called someone on the phone who not only confirmed our reservation, but that they could see us inhouse since we already had the credit card swiped. Hallways: Attempting to get to the room was another nightmare. There was a rodeo event at the property and they did not have anyone manning the hallway to make sure people could pass. Once we were able to make it to our floor we noticed about a third of the light fixtures on the walls had their globe missing so it was exposed light bulb. It just takes the property down a notch when they're advertised as a 4-star hotel. Room: The room in the Opal Tower was set up nicely. The cleaning of the bathroom on the otherhand was disgusting. There was still poop stains in the toilet and pubes on the toilet seat and bathroom floor. I would love to know what the inspection process includes when updating the room status to vacant ready. Overall, the property is not terrible. The location is offstrip so you still need to take a cab to the strip which is difficult when the roads are closed to dismantle from the race. The hallways were lackluster due to missing light covers. The cleaning could use a bit more attention. We were just hoping for a better presentation when staying here under the Hilton Vacation Club promotion. This experience confirmed our decision not to buy the membership.