Virgin Hotels Las Vegas, Curio Collection By Hilton

Joshua Cates

This property has the potential to be much better. We were hoping to love this property since they are the same brand as their cruseline offering great vacations. Check-in: We arrived early and had no problem having the bellhop keep our luggage. The front desk agent checked our ID and swiped the credit card so it would be seemless when we returned after the room was ready. A few hours later we received a text message stating the room was ready. It wasn't until later that evening when we arrived back to get to the room. We ended up spending 20 minutes at the front desk working with an agent that had to keep fumbling with his mask as no one could hear over the blaring music. He was unable to find the reservation and told us he didn't know how we were able to check in earlier. Finally, he called someone on the phone who not only confirmed our reservation, but that they could see us inhouse since we already had the credit card swiped. Hallways: Attempting to get to the room was another nightmare. There was a rodeo event at the property and they did not have anyone manning the hallway to make sure people could pass. Once we were able to make it to our floor we noticed about a third of the light fixtures on the walls had their globe missing so it was exposed light bulb. It just takes the property down a notch when they're advertised as a 4-star hotel. Room: The room in the Opal Tower was set up nicely. The cleaning of the bathroom on the otherhand was disgusting. There was still poop stains in the toilet and pubes on the toilet seat and bathroom floor. I would love to know what the inspection process includes when updating the room status to vacant ready. Overall, the property is not terrible. The location is offstrip so you still need to take a cab to the strip which is difficult when the roads are closed to dismantle from the race. The hallways were lackluster due to missing light covers. The cleaning could use a bit more attention. We were just hoping for a better presentation when staying here under the Hilton Vacation Club promotion. This experience confirmed our decision not to buy the membership.

StuVon

I usually only stay at Hilton mainline properties, but this was part of the curio collection and I am a huge fan of Virgin Voyages, so I decided to check it out. My stay here exceeded my expectations. First, the front desk employees are incredibly friendly and helpful. I was only staying a few hours as I needed a place to crash before my red eye flight. They let me check in early to maximize rest time. Of course this is based on availability, but this property has a lot of rooms. They clearly explained the food and beverage credit (tip: use it before 1pm as that is when most options are available). The room was modern, functional, clean and comfortable. Even though I didn’t stay in a suite, it was cool that there was a dressing and desk area outside of the closed spacious bedroom where someone can work or get dressed while the other sleeps. The only thing I would have preferred more is if the mini fridge was actually usable, but it’s Vegas standard to have it full of convenience priced drinks. A microwave, kettle and/or coffee maker would have also been nice to have, but I understand they could be annoying to clean. Location wise, it is one short bus ride from the airport and close to restaurants and fast food options. Obviously not located on the strip, so it is still accessible.

Nina Smith

I referred the hotel to my sister, as I’ve always enjoyed my stay. She booked a suite for a holiday event. We were in the ruby suite. The room was great, the attendants and security very attentive and helpful. Everything was going great until I needed cash from the atm. Now while I’m from Vegas I’m not a gambler and the few times I’ve had to use the ATM never did I have to go to the atm Then the cashier to get the atm money. It was different but I respect the process. From the beginning the cashier was annoyed from her facial expressions to her body language. It was as if me needing her to do her job was a problem. There was another attendant there and she overheard me inquiring about the atm this cashier process and as she was telling me it is like that at other casinos, as i responded I wasn’t aware as in not a gambler, the cashier attending to me gave the other cashier a look and made a noise, as if we were holding up her line or disrupting her. Mind you the other attendant was doing what the one servicing me should have and that’s show hospitality and customer service. A major disrupt in what could have been a 5 star rating. The valet was great even while I fumbled to look for my ticket. He wasn’t inpatient or annoyed, he even assisted with carrying the items to the car. Maybe the cashier should work in an area less likely to have to have contact with the public. But I will continue to stay, dine and refer virgin.

J S

Got a mailer offering free play and food comp. After making an extra trip..they said the offer only applies to “people staying at hotel” a fine print rip off? It does not have a convenient location. I have a place in Pahrump, occasionally I book a room in Vegas, this place is off my list. Many of the downtown hotels have been renovated and there is more to do. This place is isolated. An orphan. Virgin casino and “cherry rewards club” ? ?is that sleazy? People were nice at casino and rewards club person apologized for misrepresentation. I wonder if gambling control gets involved in deceptive marketing ? Place had sort of an empty sterile decor. Like gambling in a warehouse, no one was there as well. You could roll a bowling ball through the place and not hit any one. Bathroom was clean and a nice man there ..however the automatic sink faucets did not work well. Noticed quite a few nails in parking lot, construction ongoing, fortunately my car did not pick one up. Nice try, but this rebranded remodel job is a flop.

Jessica Jones

All the workers here are very nice and accommodating. The room was good with a few issues. Overall clean and smelled really pleasant. Comfortable. Prices for room service a bit silly but it is a nice hotel. But 9 dollars for 2 eggs is kinda comical. Hotel itself was nice, didn't really go to the casino area for gambling. The location is close enough to get to the strip without having to deal with all of that traffic and close enough to Spring Mountain rd where you can drive down to hit all the good food in Vegas asian district / China town. Very ideal. I will note the room we had was a little worn in certain aspect but still fairly clean. The floors have seen better days, rugs definitely needed to be serviced. White tables had dirt build stuck between the wood grain. Not a big deal normally but if you have white furniture its really noticeable. Lots of dust buildup in the hallways too. Also the bed frame has what I would call a "cuddle corner" and it had lots of oil build of from being used. Should probably be steam cleaned because that was icky. But what can you expect when a room supplies a "lovers box" ontop of a dresser. Lol. I do wish there was an actual fridge we could use instead of a bar fridge filled to the brim with everything on censors. Also no microwave. Hotel expects you to eat and drink there so I get it. But seeing as I had a baby with me it would of been nice to have a place to keep his food and milk cool. So we got a foam cooler from a CVS and filled it with ice. Worked out great.