Virgin Hotels Las Vegas, Curio Collection By Hilton

justin

Had a great stay here. The rooms are excellent very spacious, well designed, and genuinely comfortable, with plenty of room to relax rather than feeling boxed in like many Vegas hotels. What really sets this place apart though is the staff. Easily some of the nicest and most genuinely friendly hotel staff I have come across anywhere. Everyone I interacted with was welcoming, helpful, and seemed to actually enjoy what they were doing, which makes a huge difference to the overall experience. The property has a relaxed, modern feel and is easy to get around, and everything just works smoothly. A really solid stay with standout service. I would absolutely stay here again and would recommend it without hesitation.

StuVon

I usually only stay at Hilton mainline properties, but this was part of the curio collection and I am a huge fan of Virgin Voyages, so I decided to check it out. My stay here exceeded my expectations. First, the front desk employees are incredibly friendly and helpful. I was only staying a few hours as I needed a place to crash before my red eye flight. They let me check in early to maximize rest time. Of course this is based on availability, but this property has a lot of rooms. They clearly explained the food and beverage credit (tip: use it before 1pm as that is when most options are available). The room was modern, functional, clean and comfortable. Even though I didn’t stay in a suite, it was cool that there was a dressing and desk area outside of the closed spacious bedroom where someone can work or get dressed while the other sleeps. The only thing I would have preferred more is if the mini fridge was actually usable, but it’s Vegas standard to have it full of convenience priced drinks. A microwave, kettle and/or coffee maker would have also been nice to have, but I understand they could be annoying to clean. Location wise, it is one short bus ride from the airport and close to restaurants and fast food options. Obviously not located on the strip, so it is still accessible.

Michael Delamere

Have stayed here for a couple of trips for work. A couple of good restaurants are on property: Lucia and One Steakhouse. The Funny Library has good coffee. I like how the property is situated near the airport for ease of arrival and departure. The con is you have to leave the property via vehicle to get to most other typical Vegas places. Rooms are nice. Service is generally friendly and attentive.

rob evasco

Unfortunately, this stay at Virgin Hotels Las Vegas was a major disappointment compared to our previous visit. Right from check-in, the experience went downhill. We were denied a room upgrade without any explanation from the front desk agent. What made it worse was that when I checked online immediately after, upgraded rooms were clearly available—so it felt like our benefits were simply ignored rather than unavailable. On top of that, the agent failed to properly input our guest information, which caused our food and beverage credits not to be applied correctly. Thankfully, the checkout agent was excellent and took the time to fix the issue and adjust the bill properly. She was the only bright spot in this entire experience. Housekeeping was also extremely poor. The room was barely cleaned—only the bed was made, and the towels we left on the floor were not replaced, forcing us to request a new set. The following day was even worse: we left the room and returned at 3 PM to find it hadn’t been cleaned at all. Once again, I had to call just to get basic housekeeping service. Overall, this was an awful experience and far below the standards we expected based on our past stay. Virgin Hotels Las Vegas has clearly declined in service, and unless significant improvements are made, we would seriously reconsider staying here again.

Joshua Cates

This property has the potential to be much better. We were hoping to love this property since they are the same brand as their cruseline offering great vacations. Check-in: We arrived early and had no problem having the bellhop keep our luggage. The front desk agent checked our ID and swiped the credit card so it would be seemless when we returned after the room was ready. A few hours later we received a text message stating the room was ready. It wasn't until later that evening when we arrived back to get to the room. We ended up spending 20 minutes at the front desk working with an agent that had to keep fumbling with his mask as no one could hear over the blaring music. He was unable to find the reservation and told us he didn't know how we were able to check in earlier. Finally, he called someone on the phone who not only confirmed our reservation, but that they could see us inhouse since we already had the credit card swiped. Hallways: Attempting to get to the room was another nightmare. There was a rodeo event at the property and they did not have anyone manning the hallway to make sure people could pass. Once we were able to make it to our floor we noticed about a third of the light fixtures on the walls had their globe missing so it was exposed light bulb. It just takes the property down a notch when they're advertised as a 4-star hotel. Room: The room in the Opal Tower was set up nicely. The cleaning of the bathroom on the otherhand was disgusting. There was still poop stains in the toilet and pubes on the toilet seat and bathroom floor. I would love to know what the inspection process includes when updating the room status to vacant ready. Overall, the property is not terrible. The location is offstrip so you still need to take a cab to the strip which is difficult when the roads are closed to dismantle from the race. The hallways were lackluster due to missing light covers. The cleaning could use a bit more attention. We were just hoping for a better presentation when staying here under the Hilton Vacation Club promotion. This experience confirmed our decision not to buy the membership.