Virgin Hotels Las Vegas, Curio Collection By Hilton

StuVon

I usually only stay at Hilton mainline properties, but this was part of the curio collection and I am a huge fan of Virgin Voyages, so I decided to check it out. My stay here exceeded my expectations. First, the front desk employees are incredibly friendly and helpful. I was only staying a few hours as I needed a place to crash before my red eye flight. They let me check in early to maximize rest time. Of course this is based on availability, but this property has a lot of rooms. They clearly explained the food and beverage credit (tip: use it before 1pm as that is when most options are available). The room was modern, functional, clean and comfortable. Even though I didn’t stay in a suite, it was cool that there was a dressing and desk area outside of the closed spacious bedroom where someone can work or get dressed while the other sleeps. The only thing I would have preferred more is if the mini fridge was actually usable, but it’s Vegas standard to have it full of convenience priced drinks. A microwave, kettle and/or coffee maker would have also been nice to have, but I understand they could be annoying to clean. Location wise, it is one short bus ride from the airport and close to restaurants and fast food options. Obviously not located on the strip, so it is still accessible.

rob evasco

Unfortunately, this stay at Virgin Hotels Las Vegas was a major disappointment compared to our previous visit. Right from check-in, the experience went downhill. We were denied a room upgrade without any explanation from the front desk agent. What made it worse was that when I checked online immediately after, upgraded rooms were clearly available—so it felt like our benefits were simply ignored rather than unavailable. On top of that, the agent failed to properly input our guest information, which caused our food and beverage credits not to be applied correctly. Thankfully, the checkout agent was excellent and took the time to fix the issue and adjust the bill properly. She was the only bright spot in this entire experience. Housekeeping was also extremely poor. The room was barely cleaned—only the bed was made, and the towels we left on the floor were not replaced, forcing us to request a new set. The following day was even worse: we left the room and returned at 3 PM to find it hadn’t been cleaned at all. Once again, I had to call just to get basic housekeeping service. Overall, this was an awful experience and far below the standards we expected based on our past stay. Virgin Hotels Las Vegas has clearly declined in service, and unless significant improvements are made, we would seriously reconsider staying here again.

Jessica Jones

All the workers here are very nice and accommodating. The room was good with a few issues. Overall clean and smelled really pleasant. Comfortable. Prices for room service a bit silly but it is a nice hotel. But 9 dollars for 2 eggs is kinda comical. Hotel itself was nice, didn't really go to the casino area for gambling. The location is close enough to get to the strip without having to deal with all of that traffic and close enough to Spring Mountain rd where you can drive down to hit all the good food in Vegas asian district / China town. Very ideal. I will note the room we had was a little worn in certain aspect but still fairly clean. The floors have seen better days, rugs definitely needed to be serviced. White tables had dirt build stuck between the wood grain. Not a big deal normally but if you have white furniture its really noticeable. Lots of dust buildup in the hallways too. Also the bed frame has what I would call a "cuddle corner" and it had lots of oil build of from being used. Should probably be steam cleaned because that was icky. But what can you expect when a room supplies a "lovers box" ontop of a dresser. Lol. I do wish there was an actual fridge we could use instead of a bar fridge filled to the brim with everything on censors. Also no microwave. Hotel expects you to eat and drink there so I get it. But seeing as I had a baby with me it would of been nice to have a place to keep his food and milk cool. So we got a foam cooler from a CVS and filled it with ice. Worked out great.

Joshua Cates

This property has the potential to be much better. We were hoping to love this property since they are the same brand as their cruseline offering great vacations. Check-in: We arrived early and had no problem having the bellhop keep our luggage. The front desk agent checked our ID and swiped the credit card so it would be seemless when we returned after the room was ready. A few hours later we received a text message stating the room was ready. It wasn't until later that evening when we arrived back to get to the room. We ended up spending 20 minutes at the front desk working with an agent that had to keep fumbling with his mask as no one could hear over the blaring music. He was unable to find the reservation and told us he didn't know how we were able to check in earlier. Finally, he called someone on the phone who not only confirmed our reservation, but that they could see us inhouse since we already had the credit card swiped. Hallways: Attempting to get to the room was another nightmare. There was a rodeo event at the property and they did not have anyone manning the hallway to make sure people could pass. Once we were able to make it to our floor we noticed about a third of the light fixtures on the walls had their globe missing so it was exposed light bulb. It just takes the property down a notch when they're advertised as a 4-star hotel. Room: The room in the Opal Tower was set up nicely. The cleaning of the bathroom on the otherhand was disgusting. There was still poop stains in the toilet and pubes on the toilet seat and bathroom floor. I would love to know what the inspection process includes when updating the room status to vacant ready. Overall, the property is not terrible. The location is offstrip so you still need to take a cab to the strip which is difficult when the roads are closed to dismantle from the race. The hallways were lackluster due to missing light covers. The cleaning could use a bit more attention. We were just hoping for a better presentation when staying here under the Hilton Vacation Club promotion. This experience confirmed our decision not to buy the membership.

Big Mike

Rooms are nice, seem like they've been updated recently. Stayed in a Ruby Tower suite, spacious enough, huge gorgeous bathroom. The lighting controls are a little odd, long press for dim, quick press for switching, takes some practice to get right and the labels for which switch does what are quite faint. They weirdly reset when you leave the room for a little while, have to go through and dial in the levels all over each time. Mattress is plush, furniture is comfortable enough. Wish there were more drawers for organizing stuff. The center TV console in the room is huge, takes a lot of space that could be used for drawers? Good mix of restaurant options, from cheap tasty pizza slices to - wait for it - a Nobu? Great outdoor spaces and sand lined pools, family friendly, cabanas. Recommend for a near-strip stay!