Westgate New York Grand Central

Kirsten Green

This was our first stay at the Westgate and our experience was wonderful! The rooms were very spacious, clean, and had GREAT air conditioning. Beautifully renovated, easy 2 minute walk to Grand Central. Definitely will be staying here again. The staff was absolutely phenomenal. Very professional and kind. They allowed us to leave our bags, as we arrived earlier than check in, so we were able to freely do our activities for the day. They helped us navigate the city, and overall were absolutely 5 stars to work with. The only small inconvenience was the sofa bed was VERY squeaky, but there isn't much you can do about that as this is typical with these types of beds. But wouldn't hurt to see if they could be oiled a little to tamper the noise.

Carol R.

We love the location of Westgate Grand Central in NYC which is convenient to all transportation including the Grand Central terminal and I would have loved to give it a 5 stars but feel the need to be honest by pointing out a few missteps as to why we had to deduct a couple stars hoping the management would improve the situation and we would love to come back. The newly renovated room is attractive and semi spacious, the bed is super comfortable, the location is great, but why they overlooked a few details such as us finding major black stains/ thick dirt caked on the wall of the shower, the towel bar inside the shower fell off while we took off the towel, the door to our bedside table stays wide opened and would not stay closed. We overall enjoyed our stay but feel that the management should have pay more attention to these finer details especially when these rooms are supposedly “Newly Renovated”?

Zarine Pardiwalla

Super comfy bed. Powerful air conditioning all throughout including lobby and lifts. Super fast lifts which is incredible for an old building. Rooms cleaned daily and cleaned properly. Reasonably quiet, for NYC! Beautiful postcard view from balcony. Great customer service, even when faced with issues - every member of staff went over and above to make us happy and comfortable. Thank you so much for a memorable 6 night stay!

Jackie Ruddy

If you do not like or want to sleep while in NYC this is the place for you!! We chose this hotel because of it's proximity to GCS & the availability of a suite like room so our 19 year own son would have his own space. The pullout couch had a large rather disgusting urine stain on the mattress. This is not a very clean hotel. I expect spotless and this is far from it. The room was dark, dingy, dusty, low ceilings, laminate floors (ewwww) and loud noises banging every 20 minutes within the room ALL night long. The best looking area of the room was the shower. The hallways are clean but narrow. There is ABSOLUTELY NO security in this hotel. Room keys are not needed for elevator usage. We would not stay here again. Checkout was quick, efficient and good but checking in was a disaster-Cruella got very upset with me when my credit card scanned but did not register. The display read "credit card accepted" but her system didn't register it-she threw a tantrum spinning the credit card machine back and forth while displaying her complete aggravation and annoyance. Someone needs to chill.

Ca P

The location is not bad. The public transportation system is close by. There are a few coffee shops nearby. The overall setting is quite simple. Nothing too fancy, but also not low end. The rooms are nice and fresh; clean. The beds are comfortable. The room size is not all that big, but it is big enough. The customer service is good. I enjoyed my stay and would not mind staying there again.