Millennium Hilton New York Downtown

Stephen Gannon

Great Location and Solid Stay Overall The location is fantastic—so many subway stations nearby that make getting around super easy. The view we had of the North Tower Pool is surreal and definitely a highlight. The room itself was a bit small, but probably standard for NYC. The bathroom was a decent size, though. Beds and pillows were comfortable, and we had no issues sleeping. The water was extremely hot, which was great, though the water pressure was just okay—but still did the job. The shower head hose leaked and soaked the floor, which was a bit of a hassle. Our AC ran nonstop and never dropped below 70°F during our stay. We did have four people in the room using hair dryers and straighteners frequently, so that may have played a role. We did have some elevator issues; not everyday but enough to be an inconvenience and cause you to rethink your coming and going. The doors would sometimes close halfway, reopen 3–5 times, then finally shut and change floors. One person in our group tried to stop the door, and it closed on their forearm and started moving—thankfully, they were able to pull their arm out in time. Over our five-night stay, we had several instances where we waited 15+ minutes just to go up or down. Overall, we loved the hotel more for its location—easy access to transportation, easy access to outside food, and things to do. We felt safe around the hotel and appreciated the great price. This hotel will definitely be on top of our list when we return to New York!

Julius L.

A good hotel in downtown Manhattan. The higher floors offer great views; in my case, of the World Trade Center and the Hudson River. The rooms are nice and large with good furnishings (e.g., a sofa in front of the floor-to-ceiling window to enjoy the view). European guests will certainly expect a bit more from a 4-star hotel – nevertheless, I would recommend the M-Social and book it again anytime.

Celyn Cantillano

‼️AVOID AT ALL COST! THIS HOTEL IS A SCAM! I’ve never written a review like this before, but what M Social Hotel Downtown put us through was truly heartbreaking. We are non-smokers even smoke absolutely disgusts us yet they falsely accused us of triggering a smoking alarm twice, even during times we weren’t anywhere near the room. We were supposed to have complimentary water in our room, but upon arrival, nothing was there. Housekeeping never answered the phone, so we had to go all the way to reception just to request water, something so simple for a hotel to provide. On the last night, our room key suddenly stopped working. When we went to the front desk, they acted like this situation was unusual. Minutes after giving us a new card, they called our room saying the payment card “didn’t go through,” forcing us to return to reception AGAIN. They pretended not to know the reason but it was clearly related to the smoking fee they were planning to charge. A staff member approached us with so-called “records” showing the smoking alarm had been triggered twice. After checking, they admitted we weren’t there and said they would “waive the fee” but warned us that if it happened again, they’d need to inspect the room. At this point, the whole thing already felt like a setup. This hotel didn’t just ruin our stay, they ruined our entire New York trip. Instead of feeling excited and safe, we spent our night anxious, unable to sleep, and just counting down the minutes until we could leave. We went home believing the fees had been waived, as they clearly told us. Then we checked our account and saw a disgusting $1,000 charge. No notice. No explanation. Nothing. No one deserves to feel and experience this way on vacation. Avoid this hotel at all costs.

Ian Bond

Never got back my laundry, despite me following up with reception. Then when checking out was charged for it, although that was removed when I queried it. Was told it was “downstairs”, but reception staff almost obstructive. I did not have time to continue to wait, so have lost the laundry. This Hotel has a good location, but its service and customer experience for me was lacking. And I have now lost clothes. If you do stay, don’t get laundry done there.

May Wong

This hotel is newly renovated. The view was great, room is clean. Bed very comfortable. There is a fridge and coffee machine in the room. There are few problems, first is the air-con system, it was set by default at 68°f and we are not able to adjust the room temperature any lower, don't know why i felt so warm and its like 74°f instead. The air-con is at the window area, so the window area was cold.. but at the bed area is not as cold. Then the hair dryer was not working, try calling housekeeping, reception, operator, all is the auto answering with no ways you can speak to a human. Then the shower, OMG, its those water saving kind of shower head, very weak and slow. You got to take longer time to shower because of that!! Who's brilliant ideas to install this kind of water saving shower head, actually it waste more water as I takes more then double the time to shower.