Rohit Prabhakar
I have stayed at The Westin Dubai Mina Seyahi Beach Resort & Marina before, and this was a return trip. It’s a fantastic property with beautiful views, excellent facilities, and great service. The rooms are spacious and well-appointed, offering stunning views of the Marina.
The hotel has a lot to offer—multiple swimming pools, a private beach, a well-equipped fitness center, and a luxurious spa for relaxation. There are several dining options serving a variety of cuisines, making it perfect for food lovers. The resort is also great for solo travelers, business guests, and families, with plenty of activities and amenities to suit different needs.
A special thanks to Heaven Ayman for her exceptional customer service at both the lounge and front desk. Her hospitality truly made my stay even better. I’ll definitely be returning to this wonderful hotel!
R S
Disappointing Stay at The Weston Dubai Marina – Not a 5-Star Experience
I recently stayed at The Weston Dubai Marina for seven nights, and unfortunately, it was one of the worst hotel experiences I’ve had. Despite being advertised as a 5-star property, the reality was far from it.
First, the hotel shares its facilities with four other 3-star hotels, making the amenities overcrowded. Finding a sunbed was a daily challenge, as I had to reserve one each morning just to have a spot. This is something I’d expect from a budget resort, not a high-end establishment.
I booked a deluxe sea-view room at a cost of £2,000 for seven nights (room only). Instead, I was given a pool-view room. After requesting a change, I was made to wait three days, only to be offered another pool-view room. The uncertainty and delay meant I couldn’t unpack or settle in, adding unnecessary stress to my stay.
Around the pool, I noticed that staff were adding unauthorised drinks to the bill—including alcohol, which I don’t even consume. While I caught the mistake, I suspect that many guests, especially those drinking alcohol, may have been overcharged without realising it. When I confronted the staff, they dismissed it as a “mistake.” Guests should check their bills carefully.
Getting a taxi from the hotel was nearly impossible. The staff seemed to push limousines instead, clearly receiving commissions from drivers. I have never stayed at a 5-star hotel where getting a standard taxi was such a struggle.
To make matters worse, my wife slipped on the hotel’s wet stairs and injured her knee. It took staff ten minutes to respond, and when they finally did, their main concern seemed to be avoiding liability rather than assisting her. They promised to bring ice to our room, but it took over an hour to arrive.
Sleeping at this hotel was another nightmare. A nightclub at a neighbouring hotel blasted music until 3:30 AM every night, making it nearly impossible to get a good night’s rest. When I complained, the staff casually mentioned it was their “sister hotel’s nightclub,” as if that justified the noise. If I wanted this kind of experience, I would have gone to Ibiza, not a supposed luxury hotel.
Service at the front desk was also shockingly poor. In particular, Michael was extremely rude, arrogant, and condescending. Staff would conveniently “struggle to understand English” when dealing with complaints, but had no issue communicating perfectly when it came to settling bills.
Overall, this hotel has gone downhill. It’s not worth the premium prices, and the service is far from 5-star standards. I would not recommend it and certainly won’t be returning.
Rami Mallis
First time staying here after returning to Dubai as a tourist with the family (two boys under 5).
The experience was exceptional from the moment we arrived. We were checked in by an Egyptian gentleman called Boula who made every effort to make our stay as comfortable as possible. The resort is perfectly set up for families; from spacious double rooms (ground floor has easy access to pools) to multiple pools, water park and kids club all on site. We’re not a ‘resort’ family and tend to prefer getting out to explore cities but with so much to do, we didn’t want to leave.
Very likely to make this a repeat visit when we next return - a big thanks to all the staff who made our short trip so memorable.
Misbah El Fatouhi
Fantastic hotel. The staff were absolutely amazing! Each single one of them! Biggest smiles on their faces every time we walked past them & super attentive. The pool area was lovely and the kids club was a fantastic experience, big shout out to all the staff there. Finally thanks to Ifnas and Anita, cleaners who made a lovely animal with towels. Looking forward to visiting again!
Vijay Nambiar
Great accommodation with great working space and relaxing facilities as our stay was for Business with Group of management Team from all the world. Good beach, Gym, meeting rooms and food outlets. Rooms are clean and spacious and nothing to complain on services.