Westin Siray Bay Resort & Spa

Amanda Staggs

As other reviews have stated, this hotel is a little older. BUT in its age, it makes up for in the service and the views. Geoffrey was absolutely incredible from the moment we met him and made sure every little thing was taken care of. It’s also very clean, which is more important to me than modern decor. The view from our room was stunning from morning to sunset. The massage was also the best I’ve had in my life. Thank you for a wonderful stay!

Julie Pan

There are signs of aging but the room is very clean. The towels and bedding are fresh and clean. However the mattress is so soft that it feels like there is no base support. Feels like the mattress is older than the room. Service is a mixed bag. The concierge/buggy service is top notch - the staff is so friendly and helpful. Every one of them try to point out the various highlight spots and activities of the hotel. The front desk is helpful too - when our flight is changed to a later time they kindly allow us to check out at a later time. The housekeeping though - that is a let down. They did not replace all the towels that they took away. They randomly replaced some every morning. The beach is very small and not too clean. Not the fault of the resort though - the seawater around that enclave is quite stagnant.

Rishi Dogra

The property itself is fantastic and rooms etc have a great view. We did not have a great experience and the rooms were not ready till 4PM and when we finally checked in the rooms were not clean. After escalation as well nothing much was done by them. As a five star global chain, they need to do better for the price point they cater to. Average food and service otherwise.

Dmitri Shakhov

This is definitely not a 5-star experience. Anyone calling it “the most beautiful hotel” likely hasn’t stayed anywhere else. We booked a room for three people under an all-inclusive package, but upon check-in, we were informed that the package only covered two guests. The third person had to pay separately in cash. The cash menu is overpriced, with a 10% service charge, 7% sales tax, and an expectation for an additional tip. Service in the restaurant is incredibly slow, even during off-peak times. Our room was in a building all the way at the back of the resort, and to reach it, we had to climb an extremely steep hill at about a 45-degree incline. This got old really quickly. On our very first night, my 21-year-old son suffered from food/alcohol poisoning, which resulted in a night of vomiting and diarrhea. We ended up staying only one night before checking out early. The infrastructure is in need of serious updates, and there’s not much to do during the day. Plus, the hotel is far from any other attractions. The place is crowded with large groups of Chinese tourists, making it feel overrun. Overall, the high costs, coupled with mediocre service and facilities, give off the feeling of being ripped off. Anyone who has stayed at a true 5-star resort would immediately recognize that this place falls far short. In conclusion: this resort is extremely average, with facilities and service that don’t justify the price.

Alex Dayem

Despite being one of the most beautiful hotels we have stayed in. The caveat is the pure lack of service and quality control. My wife and I came here for our honeymoon and it’s safe to say that we have not been blown away by the food, drinks or service. We can’t believe how much of a struggle it has been to get a good bite to eat or even a drink (the coffee is truly awful here, iced or hot) IF they remember to bring it to you! I had a chicken burger that was like I was biting onto a pebble from the beach. Food and drink is very expensive in general. I understand it’s a hotel and I expect hotel prices - but I also expect hotel quality and standards for those prices which has not been the case. Safe to say we will not be returning unless the overall quality control is improved.