AM Resorts in Mexico

Emily Day

We absolutely loved our stay. The friendly staff and great amenities were the best part. We made friends with two amazing bartenders - Carlos the king of the sports bar and Leo the king of the lobby bar! They were such nice people and provided excellent service! Always with a smile :) Our room was cleaned daily and beds were very comfortable. We enjoyed all of the restaurants and portions were filling. I loved the layout of this resort, all open air and lots of cute wildlife. We will definitely be recommending this resort to family & friends

Maggie Horsburgh

One of the most incredible vacations we've ever been on. The staff are so kind and so accommodating - we couldn't ask for a better place to relax and celebrate a 70th birthday! We had a whole group of friends come with us, which could have made seating a problem in most restaurants, but the staff were wonderful. Our favourite experience was at the Mexican Restaurant at the back of the Buffet - they were OUTSTANDING!! We held a 70's theme birthday bash, and a Canada Day birthday bash and both parties were wonderful. The staff sang with us, they provided a birthday cake, and just made this whole vacation so memorable. Definitely would recommend Dreams!!

L Grullon

I stayed at this resort due to a wedding I was attending. It was one of the worst experiences I’ve ever had. I’ve traveled the world and hands down worst customer service, disgusting food, and more like a 2 star resort but with a 5 star price. The first night a/c didn’t work, sink wasn’t draining properly, my roommates sheets smelled like mildew, staff was rude, upgrade paid for was not provided, and honestly outright liars. Although they did respond to a/c promptly, when I voiced my complaint about the other room conditions to front desk they claimed they were going to send us a bottle of wine (although a bottle of wine was already supposed to be part of the upgrade and it’s an all-inclusive resort…) they never sent it. We went to front desk multiple times and when I eventually saw I was getting nowhere with front desk I emailed world of Hyatt directly. I received a response that they had resolved all our issues according to their system and I was provided a bottle of wine. That never happened, so staff are disturbingly entering into a system issues as resolved that are not, which means they are lying and committing fraud. I also paid for a preferred room for last night but was never given that room or access and when I requested I be refunded room difference, they said there was no difference. I cannot express enough how terrible this place was and how poor the customer service. Do yourself a favor to avoid disappointment and stay at the Moon Palace. This place was no better than a roadside motel with buffet breakfast included, the only redeeming quality was it’s tropical location which is no credit to resort itself just happens to be a beautiful location.

Hailey Zeunges

I was looking through the reviews of the place and I saw most were posted by adults, I thought it would be best to get a review from a teenager in case you have kids. Absolutely not worth it but let’s start from the beginning. When my family and I first arrived at the Cancun airport we were charged $633 because we brought an extra carton of cigarettes so everyone was already in a bad mood. When we got to the hotel the staff was super sweet and helpful but our room wasn’t even ready yet (we arrived at around 12:30 and it wouldn’t be ready until 3:00). The room was alright but could’ve been better. Later that night when we went to have dinner there was barely any restaurants open and some didn’t even allow kids or had a super strict dress code, The food was mediocre but the steaks were good! But the drinks were extremely watered down even the sodas. Also, Room service is a joke it takes 45 mins- 2 hours just to get chicken nuggets and a piece of cake and they messed up multiple times. Me and brother ordered cheese pizza, pepperoni pizza, and 2 pieces of chocolate cake…we got carrot cake and 2 pepperoni pizzas 😬…I did celebrate my birthday during the trip and they do know how to celebrate! One of my favorite parts were the cats they were super friendly and sweet. For kids, there wasn’t much to do honestly but there was a kids club (13-17 yrs old only) and a couple of games near the lobby like ping pong or chess. If you’re staying in the 600s building be prepared to be RUNNING from moths the size of your palm and then walking home to a bunch of them surrounded your room doors. Honestly was not worth it at all, go to Florida😒.

Dr DREAM

We had the best time. The accommodations were great! The staff was really accommodating. Ask for Mardo in the buffet, great server. Ruth at the front desk was exceptional! All the food we had was really good. We will definitely return!

Rhiannon Armstrong

This was my first stay at an all inclusive resort in Mexico and it was an overall lackluster experience. While the overall service was mediocre, there were a couple of standout staff members who were wonderful from day one to the end of our trip. The facilities were in poor condition. As many other have said, there was an inescapable mildew scent in our room and we kept the AC running the entire time to mitigate the smell and humidity in the room. It was a decently clean resort, but there were definitely areas of disrepair with holes in the ceilings from water damage (in one instance there was a hole with water actively dripping). The food was mostly disappointing, although there were some decent options at a few of the restaurants. The buffet was very disappointing. The resort photographs beautifully, but in person it is apparent that it has not been well maintained. Fortunately, we were upgraded to preferred status so had access to everything. But if this had not been the case, we would have been much more limited to areas in the resort including access to restaurants and the preferred pool (important for those days when the other pool was fully occupied). Overall, would not recommend this particular resort. For the price, I expected better.

Aga Sikora

Dreams Aventuras Riviera Maya is a fantastic destination for a relaxing and memorable getaway. The resort boasts beautiful grounds, a stunning beach, and excellent amenities. The rooms are spacious and well-maintained, and the staff goes above and beyond to ensure a wonderful experience. Dining options are diverse, offering something for everyone, and the entertainment and activities keep guests of all ages engaged. Whether you’re looking for a family-friendly escape or a romantic retreat, this resort delivers on all fronts!

K F.G.

The resort was much smaller than I anticipated. My room 237 smelled like a sewer 3 of the 5 days we were there. Not to mention our T.V. did not work for the majority of the 1st day. While maintenance would pour a bleach solution down the drains daily, it was not until my 3rd complaint about the smell in the room that we were offered a different room (the night before we checked out). Overall, the resort staff were friendly, professional and accommodating (especially the wait staff). I felt that the food was decent for an all inclusive resort. The Sushi restaurant a Steak House served delicious food and the Mexican grill on the beach did not disappoint. I will say that while the beach area was somewhat small, the water was clean and water sports such as paddleboarding and kayaking were readily available for guest to enjoy.

Jaclyn Terakita

Had a great time at this resort. Kid friendly, good location in a gated community, staff and service were great. Check in process was smooth. The buffet was mediocre, quality and selection of food not the best. But the a la carte restaurants were delicious and the service was good. Minor issues would be room cleaning schedules were inconvenient, some days they would clean as early as 8am or as late as 8pm. Sometimes not at all. Also be careful if you have food allergies, a few times we mentioned peanut allergies and they would serve dishes with peanuts or get them confused with other nuts. Overall, great resort if you’re looking for a smaller, family friendly resort in a safe community.

lakshan w

I frequently come and stay in Mexico and this was the WORST stay I’ve ever had. The rooms were not clean disgusting, the serving staff is extremely unprofessional and overall lazy, everyone I was with got sick from the food and or mold in the rooms, and the whole area just generally looks and feels depressing. Anyone thinking of booking here save you’re time and money and book somewhere else there’s so many nicer places for a cheaper price.

Welby Montalvo

Loved this resort! We had a great time at the pools. Order room service! (It's delicious). The most memorable thing was the service. The staff was so friendly! The shower was a memorable one as well. At Patio (restaurant), we were treated very well by Edgar!

Janna Glaze

We recently stayed at Dreams Tulum, and while the resort shows some wear and tear and the rooms could use an update, the overall experience made up for it. The beach and pools are stunning, and we really enjoyed dining at the various restaurants—they offered a great selection of delicious food. As a family with a baby, we especially appreciated the kids’ area, though we wish they had a specific section for babies, as most activities seemed geared toward kids 3 and older. That said, we were able to make it work. The only feedback we’d give is on the customer service, which could use some improvement to match the otherwise relaxing and beautiful vibe of the resort.

Katie Hensley

We stayed at Dreams Tulum for 9 days and had a great time. The entire staff is incredibly friendly and helpful. I only gave 4 stars because of our experience the first night we arrived. We got to the resort around dinner time and were immediately taken the the Preferred Club bar and we had to sit there for at least 30 minutes before we could go to our room and finally get dinner. While we were there, we were approached by an employee asking if we wanted to get free couples massages and all we'd have to do is listen to a short presentation the next day about the hotel. We didn't realize this short presentation was going to be a couple hours long and was ultimately a sales pitch for the Hyatt Unlimited Vacation Club. And the massages we got weren't the best quality, so the whole situation was pretty frustrating. My advice is to just say no thank you to the offer and ask to go to your room. We also had some unexpected knocks on our door while our "do not disturb" light was on. Not quite sure what that was about. I also paid extra for an ocean view room and we could barely see the ocean from our room, it was more of a garden view room, so that was pretty frustrating. Things weren't quite as they advertised. Aside from those few things, it was a good experience and the staff were very friendly. It's definitely a kid-friendly spot as well.

Harini Gopal

I was really not a fan of my experience here, I had high hopes. We stayed here for a wedding, as all the guests were invited to stay at this location with the bridal party. I appreciated the welcome service. They gave us a fresh drink and cool towel. They also golf carted us for the room. In addition, the outdoor venue was stunning and very well maintained - but our did not meet that standard. Neither did the beach equipment. Food: Pretty much everything after that sucked. The best way to describe the food is it seemed a day or two old or microwaved - nothing seemed fresh or authentic. We had preferred club and the breakfast for this was pretty terrible considering this is a 5 star hotel, the food was not well seasoned and tasted like cafeteria food. The waffles and French toast were hard and dry. The juice was okay, but tasted homemade. Additionally, the service was extremely slow, which made it difficult. 😞 Room service food was slightly better, but still nowhere near what you’d expect from a 5 star property. It would always arrive cold, fries and sandwiches were soggy, food was tasteless overall. Honestly, Trader Joe’s microwaveable food is better than this place. Drinks: The drinks at the bar were good near the beach but the other bars drinks were watered down. Cleanliness: The infinity pool was gorgeous but not very well maintained, there was a dead frog in the pool floating and flies and centipedes along the sides of the walls (which is okay I guess). But it didn’t feel very clean at times. and the equipment was not well maintained or that clean. Pest Control: In addition to the centipedes and dead frogs, there were ants on our patio which would gravitate quickly when we our eating outside but the we did not experience this issue at the patio at our next hotel. There was also mosquitos 🦟 all over the property, if we left the door open for more than 5 mins, they would enter the room. I understand we are the jungle but basic pest control is expected near the room and inside the rooms. Noise: There was constant construction like noise outside our room, possibly from maintenance but it made it hard to sleep in the early morning time. Additionally, they knocked on our 3-4 times a day to give us random Things which is fine normally but we had the do not disturb sign outside the room. On at least one occasion someone actually attempted to open the door despite the sign. Service: Additionally, communication with many of the staff was difficult because at times they would just ignore us when we were speaking or walk away - or other times there was a significant language barrier to the point we couldn’t order food. This is completely fine with me because I myself am an immigrant and my own mother has had language / communication difficulties - however, many times the staff would be rude or condescending and I truly did not appreciate this - despite my best efforts. Room: The room also seemed outdated and did not match the upkeep of the rest of the property. The doors kept slamming shut and the rafters on the bathroom window would not close all the way. The main door to the room also was extremely difficult to shut. The thermostat did not seem to work. Though we were at the lowest setting, the room temperature did not drop even after several hours and we struggled to sleep. We switched hotels and found that the A/C was much better.

Chris Clarke

Thank you to Jesus, who provided excellent service two nights in a row. Chef Felix prepared the best meals my friends and I had over the course of the week at Dreams Tulum. We enjoyed every course and dish - take it from us, ask for family style and try a few things!

Tonya Greene

My experience is based on upgrading to a preferred room, which i highly recommend! You have access to a private lounge that has top shelf alcohol and food throughout the day as well as personalized check-in/out service. There wasn't much entertainment, and the food wasn't all that great (with the exception of the Seaside Grill!). It is also a family-friendly resort, but I didn't take my family and still enjoyed myself!

Kathryn Baxter

This is our second trip to Dreams Riviera and it exceeded the expectations even coming back! The VIP services for Preferred Guests are amazing and Victoria was such a help this time! Their attention to detail and point to make everything special is always felt and reflected. The room itself was amazing, our view was perfection being ocean front. The beds are comfortable and the room itself was so spacious. Our house keeping was always on point and turn down service was the cherry on top of a long day of relaxation. Everything was seamless and they made a point to leave champagne for us one night without asking, knowing we were celebrating our anniversary. The resort itself is very clean and the food was delicious, specifically at Portofino! The outside bar staff was delightful and always gave us a good laugh. Nothing short of amazing! Highly recommend.

Katrina Lacsamana

I’m so disappointed at how bad the food has been in this resort. I know that in all inclusive i can’t expect the best tasting but almost nothing was good. Everything tasted as if it was made from frozen pre made meals. And we ate a lot of Chips and guacamole to make up for it, a lot of meals we didn’t finish cause it was just not good. Ive been to 3 different all inclusive resorts in Mexico this year and the food here is the worst. I’m definitely a foodie so if you are to, I would probably choose a different resort. No issues with the service and the people. The rooms are definitely dated and could use an update. Only reason why I’m even giving 2 stars is cause my two little ones have enjoyed the kids pool and the beach.

Sam

Some of the staff are great! There were three in particular that made our stay wonderful. However, there were some that just made me want to leave at that exact moment. The food at the buffet isn’t great. Our first night there, a roach was cruising by us as we were eating and insects were found in our food. We went to have a conversation at the lobby (which during our 6 day stay, there was no supervision/ manager). They said what would you like me to do, as in trying to get us out of the way. There was one specific person that was so rude, and he works for the spa. The rest of the people in the spa are amazing, but this one person needs to be coached on customer service. The beach was warm but so many jellyfish. You’re able to see that the other resort right by it has some type of restriction / net that could possible be for this. We had to walk across the hotel after being zapped by a jelly fish since the beach was always without any personnel from the resort itself. Honestly I would not recommend this place, even though it is not because of most of the staffs fault. Seems that it is just poor management.

Lyshaun Ellis-Phillips

My family and I had a wonderful and funfilled time at Dreams. The staff were friendly and always smiling, and their service was top tier. The room service was excellent, and the room was clean and modern. Resort is very beautiful, my daughter enjoyed the main pool, she had so much fun. The food was delicious. We had a wide variety to choose from, I enjoyed the seafood the most because I am a seafood lover. We just got back home, and my daughter is already sad and wants to go back. We will definitely visit again in the future.

Emilie St-Pierre

Positive: the hotel is beautiful, good service and good food. Rooms are nice. Everything in the hotel is near. Cute coffee shop. Very nice view. Great gym. Negative: pool temperature is ICE COLD, not even fun to dip a toe. Beach water is green with seaweeds and very cold. Very small beach area. It’s very very windy all the time, it’s annoying. A lot of wedding and party people, so very loud all the time even during the night. So don’t go there if you want to relax. The rooms are not well isolated so we hear everything in the hallways.

asal akbari

Dreams Vista Cancun We stayed at Dreams Vista Cancun from November 22 to November 29, and unfortunately, it was a very disappointing experience. Here’s why: 1. Horrible Room Service: The service was awful, and the staff were not helpful or attentive at all. 2. Beach Issues: While the location is scenic, the beach was small, unattractive, and lacked the crystal-clear water you’d expect. It was nothing like the photos. 3. Rooftop and Water Park: The rooftop was inaccessible, and the water park was small, poorly located, and freezing cold—unsuitable for children to play. 4. Terrible Food: The food was a nightmare—cold, overly salty, spicy, and simply unappetizing. My two-year-old son couldn’t eat anything, and neither my husband nor I enjoyed the meals. The only good part was the cake. 5. Hygiene Problems: While room cleaning was fine, we found a cockroach in our room. My husband didn’t even bother reporting it because everything else was already bad. 6. Room Change Requests Ignored: We requested a room change several times, but the hotel didn’t accommodate us. 7. Milk Delays: As my two-year-old mainly drinks milk, we often called for it, but each time it took 30 minutes to arrive. 8. No Airport Transfers: The hotel doesn’t offer airport transfer, so we had to rent a car. 9. Terrible Location: The hotel is far from the Hotel Zone. Every day, we had to drive an hour to reach beautiful beaches because the hotel’s beach was so bad. In total, we spent $6,000 on this vacation, and it felt like a complete waste. We left deeply disappointed and upset with the experience. Our family will never return, and we’ll be warning all our friends and acquaintances to avoid this hotel at all costs. Even if the hotel claims they’ll improve, it makes no difference to us because the damage is already done. We genuinely hope other travelers read our review and think twice before booking here.

Dr. Cassander Titley-O'Neal (Sandy O'Neal)

Stayed a couple of days at Dreams Vista Cancun for a workshop and I totally enjoyed the experience. The rooms were spacious with all the amenities. The food was great. You can make your own enchiladas and smoothies for breakfast and there was lots to chose from the buffet for lunch. For dinner there were several on-site restaurants to choose from. My favorite was the Japanese steakhouse.

Your Father

Some feedbacks: 1’ all restaurants the serving speed is slow, you have to wait for long time for getting sit, long time for getting served, and long time for food ready. 2’ the beach has lots sea plants or grass, there are barely people swimming in the sea because of that, I highly suggest the hotel sent people to scoop out or clean them once in morning once in noon, would be much better, the beach and swimming in the sea that’s what people came for right?? 3’ the bathroom water flow is too low, I suggest turn up higher water flow speed. 4’ laundry should be no extra charge, a level of hotel like this charge extra for doing laundry it’s unreasonable. 5’ I suggest they just cancel the upgrade option, I did it, but I didn’t find it make my experience much better or in the other word if you don’t upgrade it your experience won’t be worse a bit. So guys just cancel it and make everything included!! Good things are so many I will even forget mention a few, but here are some my thoughts: 1’good location, 2’good beautiful sea of course, 3’friendly staff always smiling, hospitality right? 4’many activities, 5’many restaurants and taste good, 6’very excellent room service, every day cleaned room and bed, love it. 7’good environment everywhere in hotel smells so good, 8’ a detail for good service, if you rent a car they will park for you and pick it you, you don’t need to do anything just drive in-front of the lobby and enjoy everything. When going out go to lobby they will have you car drive infront of you.

Rosetta Commisso

The place is beautiful. The staff at the pool was amazing. The service in the restaurants were terrible. They would come and then return half an hour later for our order. The food was amazing. But the service is terrible. The place wasn’t busy so not impressed. 3 hours for a dinner. Also not being to make a reservation for dinner is also a problem. So everyone in the resort would try at the same time to go to eat then a two hour wait.

Victoria Cameron

We just spent the most incredible week at this amazing place! They created an atmosphere that felt like family. The food was outstanding, we even had a Thanksgiving feast ON THE BEACH! I especially loved the service we received poolside from Sonia!! She helped us feel special and was very friendly. You won't regret booking this resort! Viva La Mexico!

Ashley Imbery

Me and my boyfriend came here last year, it was amazing. He proposed and they made it super special for us!The room was ocean front with a swim out pool… food was good and service was even better. All the workers were so friendly as well, We will definitely be back to the breathless!

Brian McDougall

Great adult only resort geared towards couples. I say that because the facility always had some sort of activity or arts/crafts geared towards couples. I would return there without reservation, this place is great! Loads of activities to partake in, along with other fun times and amazing memories! Price was reasonable and the service was impeccable. Don't hesitate, pull the trigger and take your wife/gf away to a romantic paradise

Darklomz

I recently stayed at Breathless Riviera Maya, and unfortunately, our experience was severely impacted by food poisoning. Both my fiancée and I became ill during our stay, with many horrible symptoms. We only ate at the resort, and the illness began shortly after our arrival, worsening over the next few days. It culminated with a hospital visit. When we reached out for help, the response from the resort was very disappointing. A doctor was available for a consultation at a cost of between $150-$200, but it was unclear whether there was any treatment available on-site for our symptoms, and the gift shop had no real medications to help us with vomiting, nausea, or anything that would help us with the intense diarrhea. They may argue that medication like Pepto was available, as they did in their response email; however, we had taken a lot of this and did not help us at all with any of our symptoms. What made the experience even worse was discovering that other guests at the resort had experienced the same symptoms. You can look at the many recent reviews sharing the same exact experience. This underscores that this was not an isolated incident. Furthermore, we spoke to other vacationers at the resort, and several of them also reported food poisoning. This felt like a widespread issue that the resort seemed unwilling to acknowledge or address properly. To make matters worse, the management seemed dismissive when we raised our concerns, offering no compensation, stating they did not find any concerns with their food safety protocols, and saying they had medications for nausea for sale. We were left feeling unwell and unsupported. The severity of the situation and the lack of adequate care left us deeply disappointed. This was supposed to be a special trip, but instead, it became a stressful and unpleasant experience. Given the similar complaints from other guests, I strongly recommend that the management further review their food safety protocols and improve their response to guest health issues. I can’t recommend this resort to anyone seeking a healthy, worry-free vacation. I will update the review should I hear further from the resort or Hyatt corporate.

Emily Shellenberger

I am not picky when it comes to hotels so this is my honest review. Rooms were nice, however we had to call maintenance because our floors were very slippery due to increased condensation because our balcony door didn’t close all the way. Location and hotel itself was really nice and all staff at the resort were great. We loved the silent disco, the night club, and the bartender Hugo at the party bar. Now to the only reason I am leaving this review: FOOD. Overall was typical for an all inclusive resort: top reviews for the breakfast buffet and the Hibachi. We tasted a notable difference in quality of food on the weekends vs. during the week (better on weekends, worse during the week). My fiancée, me, and our friend got sick one night which we all thought was food poisoning because it was right after eating. We were all better the next day. The last night of our trip I was served raw chicken at the dinner buffet (luckily cut into it before eating it) and we all left to eat at the Italian restaurant. The next morning (the day we were flying home), my fiancée and I woke up violently ill. We had every single symptom of water poisoning.

Olivia Wang

Would give 0 star if possible! Big scam hotel, please go somewhere else if you want to enjoy your trip! We know that when you leave the hotel, you're often faced with scams and hidden fees, and unfortunately, Secret the Vine is no different. ALERT: The lock on our hotel room door stopped working, and the door wouldn’t lock. We’re unsure how long it had been unlocked, but thankfully, our belongings were safe. Our room phone line was broken and it took them 3 days to come check out the line. Hotel: The room doors, bathroom mirror, and corners of the bathroom were all in poor condition. When it started to rain, water leaked into the hotel. Service: It's clear that the staff doesn’t want to be there; they only show generosity and smile when tipped. However, they seem unhappy with small tips. Staff in general were` rude and unwelcoming to big groups. - A couple seated next to our table spent extra money on wine, and as a result, they turned on the AC just for their corner. Lobby: It seemed like they deliberately turned off the AC in the lobby, as if they didn't want people relaxing there. The lobby was unbearably hot, with the temperature at 30°C, and to make it worse, they also turned on the fireplace. Room: The room was very disappointing; the reality was a complete contrast to what I saw in the Google photos. The cleanliness was poor— they didn't clean the floor, restock the water or drinks in the fridge, and failed to remove the dirty towels. All inclusive deal: Even though this is an all-inclusive hotel, the staff seems unhappy if you drink or eat too much. While we were at Market Cafe with 10 friends, enjoying drinks and food, the manager became upset and stood beside us, glaring to make us feel unwelcome. The hotel offers a $200 coupon, but you can't use it without spending money first. For example, the spa costs $249, and you're only allowed to apply a $40 coupon, or for a romantic dinner priced at $280, you can use a $60 coupon. While they market it as VIP service, you still have to spend upfront to take advantage of it. Overall, this was the worst experience I've ever had. Secret the Vine ruined what was supposed to be an exciting trip with friends, leaving us all disappointed as we left Cancun with no desire to return.

Tysha Almond

This is a great resort! And had some of the best food I've had at an all inclusive. Just be aware that the portions are small, so order twice what you want. The service was impeccable and everyone was so friendly. This is not a smoker friendly resort as it's no smoking anywhere on the premises including the beach.

Laura Bradford

The staff go out of their way to make things special. We had a club level room and our concierge Sandra was amazing! She even had the executive chef make a special dish for me that I had mentioned that was my favorite. Arturo and Angel made our stay in the cabana wonderful! A very relaxing stay with lovely staff throughout. It was very hard to get pool chairs so we got a cabana. Also it's a pretty small resort so not a ton of activities. Just chilling by the pool or playing in the surf, which is strong. We were there for 4 days which was a good amount of time. The food was quite good but not amazing. Lots of nice pastries and baked treats in the coffee shop. The frozen drinks were good at one bar and bad at another. I don't know if this is a true 5 star resort but it was very enjoyable and we felt well taken care of.

Ivan Lan

Came to the resort with a group of 10. It was my first time in Cancun. I’d say the resort did not quite meet my expectations, given that it is a 5-star resort. The rooms felt dated, but good-sized and you get decent views of the ocean. The food in the restaurants were mediocre at best. I’d recommend eating at Market Cafe for the Mexican cuisine and breakfast / lunch buffets. The Italian and Steakhouse were decent options as well. Definitely stay away from the Asian food - non of the items on their menu tasted authentic at all. Poolside tacos and quesadillas were great. The biggest upset from the experience was the fact that there were no A/C on the first floor, where Market Cafe is located. We were dripping wet while enjoying our dinner because it felt like a sauna inside the restaurant. Service from the staff was good. No complaints. I came with the expectation that tipping culture is big here for the servers. The Concierge Team was very helpful, and you can pretty much book anything you’d like to do here in Cancun with the help of the hotel staff. I did enjoy the fact that the resort is pretty much in the middle of the strip, so it doesn’t feel like you are far away from anywhere on the strip. No regrets in the stay - but I likely won’t come back after this experience.

Jonathan Dean

My wife and I spent a week here in Nov 2024. We are UVC members and had wanted to visit for a while. We were very lucky to be upgraded to a huge master suite with 270 degree wrap around balcony. Maid service top notch and concierge very nice. So we just loved the room, very comfortable. The rest left us a little disappointed. I feel as the pools did not work the way they are lay out making the whole experience awkward, hard to explain. We used the preferred pool quite a bit and it is odd also, no steps you have to use as ladder plus it is fully exposed to the wind and it was windy. Staff was not very attentive there. The lobby and restaurants AC was broken so a little uncomfortable to lounge and dine. As always the "find dining" was very uneven, inedible to pretty good. I am still waiting to have a nice simple bowl of pasta at these resorts - the Italian restaurant was awful food wise (my wife had the Gnocchi that had the taste and texture of tofu), service was fine. The Asian restaurant was very good, Bulgogi beef was great, we went twice. Preferred lounge very nice, good drinks, service and snacks. We would not come here again mainly due to the pools and lack of decent food.

Michelle Edlinger

My husband and I had an excellent stay here. We had never done an all inclusive resort before and this way exceeded our expectations. Roberto our concierge did an excellent job checking in with us and making us feel welcome and that we had what we needed. The activities were so much fun and abundant which we loved. Entertainment staff were all excellent and really helped enhance our experience! We especially enjoyed how friendly, fun and approachable Sebastian, David, Leo and Andres were. Thank you all! Also, we loved our catamaran trip with Carlos. The weather when we went wasn't the greatest for ocean sports but we were so grateful to be able to adventure out to a beautiful reef and felt very safe and secure despite the rough conditions.

Michael Williams

This is a very late review as my wife and I went to Secrets Maroma beach August 2024. We had a great time and Maroma Beach was wonderful. I was unwell one day and our concierge Roger must have noticed that my wife had walked past the concierge office without me. I was in our room and Roger telephoned and asked me if I was OK, I told him I didn't feel too good and he arranged room service and offered to get me a doctor. I felt this demonstrated a high degree of attention to detail and overall care. I should have done a review before today as the service was second to none and overall we had a fantastic holiday. I would also like to mention Fransisco at the Asian restaurant who was a wonderful waiter. I have rebooked our family for another secrets resort based on my experience at Maroma beach.

Andrew Riley

FANTASTIC resort and experience. My wife and I went on our honeymoon for five nights during the week of Thanksgiving. Always had activities available (sorry for not wanting to be in on those). The restaurants were great; our favorites were Portofino and Bordeaux. Our favorite food probably came from the grill next to the pool with the super friendly staff that allowed you to customize freely. Shout out to Emmanuel our concierge and Leonardo and Salvador by the pool. The whole staff takes care of you from the second you arrive, until the moment you leave. We can’t wait to visit our next Secrets resort.

Alvira Plett

Was great. Came for a work conference and stayed extra. A bit pricey for my personal liking $600US/night. Stayed in many places comparable for a lesser bill. Food was good. Pool was great. Rain every second day…not so good but that’s not their fault. Watch the step in your room-we were warned and yet I totally smashed my foot on day two. Coffee shop beside lobby is great.

Julia Zhitenev

One of the best all-inclusive vacations we've been to and we've been to quite a few. Stayed 5 nights in mid November. Not a single complaint. The room, the service, the grounds, the restaurants. Loved everything. Beach deserves a special shout out! It's meticulously taken care of in the resort area but also stretches for miles if you like to walk on the beach. Miles of pristine white sand and crystal clear water. Hardly any seaweeds. Not sure if it's like that throughout the year but our experience was breathtaking. Food - every day we told ourselves we won't have lunch because we ate too much at breakfast and every day they were grilling something amazing in the pool area we simply couldn't resist. Concierge service - we stayed in the regular tropical view building, so I believe there was one concierge per villa. Always ready to assist. We didn't have any requests, but when I didn't make a hibachi reservation (the only place requiring reservation) on time for my husband's Birthday, our concierge helped us to get a spot. It was greatly appreciated. Another thing I typically don't do at the resorts - asking for a specific server at the buffet. Until Alejandro served us at breakfast. The nicest and the most accommodating professional with a great personality. Asked to be seated in his area every day. Highly recommend Secrets Maroma Beach!

Steve Warlick

Ava opened in June of 2024 and we spent 1 week there, the first week in December. The resort has lots of potential, but understand it is still "currently under construction" 24/7. The general staff (everyday service worker) are great and really try their best to please you. Of course, some are more helpful than others, but overall, most are very passionate and want to help. Fit and finish are not the priority at this time. Construction is occurring daily and I wasn't really sure who was in charge of each project. Watching the workers was sometimes funny. It seemed like they did have a complete understanding of the task they were trying to complete. Even staff working at the resort commented that the workers were not really qualified "in their opinion" to do some of the work. My biggest concern was the lack of activities, to be 100% honest. If you're looking to sit by the pool, eat and drink for 10 hours, you'll have a great time. If you want to shop, explore, participate in activities in the pool or ocean, or jump on a shuttle to go somewhere....this is not your place. One you can't walk anywhere, other than a short distance along the beach. A ride out of the resort will cost you a lot of cash. There are no shows, no piano bars, no sport bars with live sports day and night, no ocean toys. If it rains..wow are you locked up inside with nothing to do. Again, the resort needs a few more years to get on it's feet, so don't get upset if you think it's a 10 out of 10 right now.

la sirenita

I just left the resort after a much anticipated stay and to say I’m disappointed is an understatement. I’ve stayed at many of the Hard Rock Resorts and this was the newest hotel they added to their chain. First it’s not completed it’s lacking so much. The boast of all these restaurants but none are open past 10. The coffee bar is open until exactly 11am you’re on your own. Most restaurants require a reservation for dinner and well there is no buffet for dinner so if you didn’t reserve anything I hope you’re not hungry you only have a limited room service menu. The wait staff is friendly and helpful and the food was good at the restaurant. The spa is not luxurious it looks like just plain dark tunnels everywhere you go. Very little decor my massage was great but definitely not a spa experience . I highly advise you don’t waste your money here. It lacks entertainment as well. I attached a picture of there spa The tequila was terrible I ended up buying a bottle so I wouldn’t have to drink the nasty stuff they were serving.

Jenna Grodecki

I’ve only given them 4 stars because the resort isn’t entirely finished yet, but you can tell they’re working hard on finishing touches everyday. I’d say in the next 6-12 months this place is going to be top notch. Every server or bartender we had was incredibly wonderful and went above and beyond. They had a bit of a struggle with pool service, but I’m willing to bet they’re still in the works of getting fully staffed in that area. Overall, the resort was a wonderful experience - so much to do, so much delicious food and beautiful decor. I can only hope we find a chance to go back in the future.

JT Anand

**Ava Resorts Management** I am writing to share feedback on my recent stay at your resort from December 5 to December 9, 2024, when my wife and I attended a wedding. Unfortunately, our experience fell short of our expectations due to several customer service and accommodations issues. Here is a summary of the challenges we encountered during our stay: 1. **Air Conditioning Issues**: The air conditioning unit in our room did not function properly. Despite multiple requests for assistance, we received no follow-up action to resolve the matter. 2. **Noise Disturbance**: Our room, located on the south side near the 150s, was adjacent to a late-night party venue. The volume of the music, particularly the bass, was noticeable until nearly 2 AM, and the front desk staff's response was minimal. Not to mention the ongoing construction noise in the morning. You are at a resort to sleep in, not in the city to hear construction 3. **Delayed Room Service**: Any requests for room service, whether for coffee or towels, took approximately an hour to fulfill. 4. **Shower Temperature Fluctuations**: The shower water temperature was inconsistent, with abrupt changes to extremely hot water, posing a risk of burns. We often adjusted the setting to the cold position to avoid discomfort. 5. **Room Service Order Confusion**: After placing a room service order with an estimated delivery time of 15 minutes, we waited 30 minutes without an update. Upon inquiring, we were informed of a kitchen issue that left us without food, and we did not receive any proactive communication regarding this. 6. **Breakfast Card Issues**: We only received a breakfast order card on our first day. No cards were provided for the subsequent days, and the orders we received were incorrect despite clearly specified preferences. 7. **Towel Request Mismanagement**: After requesting wash towels, we were informed they would arrive in 15 minutes. However, they did not arrive in time for us to leave for the wedding event. Additionally, housekeeping entered our room and left towels despite our "Do Not Disturb" notice. 8. **Health Concerns**: I became ill after dining at the resort. This illness prevented me from fully participating in the wedding ceremony and reception. Following our return to the States, I had to visit the emergency department for treatment. I hope this feedback can help address the areas of concern at your resort. Given the multiple issues we faced, we would like to request a full refund for our stay. Thank you for your attention to these matters.

Joseph Halpin

Beautiful hotel!!! Service was decent. The problem was the quality of the food and wait times. I guess you can put it up to growing pains since it is a new establishment. Unfortunately I will not be returning to this resort. There are resorts that are maybe not as "new and shiny" but service was spot on and the food was excellent. This is just my personal opinion maybe others have had a better experience. After all how can I complain about vacationing in Cancun??!! Just reading your response (AVA) and if you want to give us a deal or upgrade some sort of "extras" I would definitely give you another opportunity.