AM Resorts in Mexico

William Ward

This is a wonderful resort, simply wonderful. Gorgeous rooms, stunning scenery, and delicious food. There is an amazing team making amazing lunches at the Barefoot Grille. Maria, David, and chef Daniel prepared two of the most delicious Mexican seafood dishes I have ever had. And they made our anniversary very special and memorable. Thank you so very much for a wonderful holiday.

Dina Dass

Best luxury all inclusive resort we have ever been to! The rooms were amazing, and staff cleaned every morning and came for turn down service and mini bar refills every evening. The restaurants and bars were awesome, and there was a 24 hour cafe open. The pools were lovely, and beach was very nice complete with beach concierge. Our concierge Carolina was fantastic - she paid attention to detail and anticipated everything we would need for our stay! The only very minor downside was when we were asked to upgrade our package and also attend a 90 min sales pitch, but otherwise everything was perfect and we would highly recommend this resort!

Tifanie Brannon

We just ended a 3 night stay at Secrets and had a great time! Wish we could’ve stayed longer! The service was really great everywhere we went. They were constantly coming by to take drink orders at the pool, the concierge (Ana) was super friendly and helpful, and our room was cleaned daily! They also provide turn down service which is a nice surprise to come back to after dinner. Our room included the swim out pool (first floor cheapest option I think) which was really nice. It was a bit chilly out and the swim out pool was heated! It is shared with your neighbors but still a fun perk! The restaurants were all great as well: we tried the Asian, Italian, & French. The Asian restaurant didn’t have any cooked sushi on the night we went so that was a little disappointing but it was still yummy. The lunch restaurant by the pool was delicious as well!! We really enjoyed our stay- I’m giving it only four stars because they really sell you hard on the timeshares when you arrive. After we checked in, we were sent to speak with the “VIP staff” about our benefits, etc. and I think she asked us to come to the presentation at least 3 or 4 times even after I declined politely. When I’m paying for a 5 star hotel, I don’t want to hear the sales pitch and I definitely don’t want to hear it more than once. Overall a great stay but beware of the timeshare pitch!

Morgan Bigelow

This place is simply amazing. I don't know how it could have been more amazing. The ocean here is truly remarkable and lived up to all the hype. The grounds were beautiful and the rooms are amazing. While the resort is top notch, the greatness of this resort is the staff. They don't just want to make sure you are happy they are always looking for ways to blow you away. Special shout out to Victor the Manager at Oceana and Sea Side Grill. A really great guy who we had many great conversations with. He made one of our dinners truly special. Enrique at the swim up bar (and really the whole crew there) made our days in the pool so great and a fun experience. Alejandro and Carlos in the coffee shop were two of the sweetest most genuine people I have ever met. I wish they were my grandpas. Then there was Gabriella, I don't really know what her role is (I think maybe the manager of the buffet) but I swear every time we turned around she was there with a warm smile making sure everything about our day was perfect. These people and so many more are the masters of giving people an experience. They gave so much more than just customer service. They were actively looking at all times for ways to blow our minds. It was simply incredible. This was a real 5 star experience. We came for our anniversary this month and had such a great time we already booked a trip to return in October. I am sure we will be back for years to come. If you want a nice romantic get away in a beautiful place you will not be disappointed.

Niveditha S

I recently spent 3 days at Secret Maroma, and it was an absolutely fantastic experience. The resort truly justifies its all-inclusive deal with exceptional service, top-notch hygiene, and great amenities. The food and drinks were delicious, offering a variety of options that never disappointed. If you're considering an upgrade, I highly recommend going for the Preferred Club—it adds extra luxury to your stay. I do wish I had stayed longer, as the resort is perfect for a relaxing break and quality time with a partner. Overall, it’s a wonderful destination for anyone looking to unwind in a beautiful and tranquil setting..

Maggie Powter

This place was wonderful! Clean, delicious food and impeccable service. From Angel who showed us to our room, to Ivan and Manuel who entertained us with a Sip and Paint and more, to Maria who brought us the most wonderful drinks! And of course Pedro at The Strip who gave us honest advice and the driest humour that kept us chuckling throughout our meal. Thanks to all of you who made our stay so unforgettable!!!

Joyce Bullman

Just returned home from a much needed vacation. From the moment we stepped on the property we were greeted with exceptional service right up until it was time to check out to return to reality. All staff were friendly and attentive! Two BIG shout outs go to Sonia; our pool side waitress and Margarito the swim up pool bartender! Sonia never let your drink go dry and always brought you whatever you needed while you relaxed by the pool. She remembered what you drank after your first order! Margarito was friendly, personable, funny and made you feel very welcome at his bar. Both of these staff members are excellent at their job and we will go back just to see them again!

Donna Holland

I spent a week at Breathless, it was an amazing time. The music was a bit loud but once you close your balcony doors you barely heard it. The food at Spoon was fantastic, a buffet that gave you just about anything you wanted for breakfast, lunch or dinner. The Silk room had an incredible view and wonderful food. The staff was so polite and helpful, our VIP guy Price was always very helpful. I had a massage and facial and my person was very professional and made me very comfortable, highly recommend. We went out to the island on a boat and did snorkeling and visited the island, we came back at sunset and on the water it was breathtaking. I would highly recommend Breathless for a vacation, and now as a member I know we will be back again !!

Jennifer Westendorf

We came to the resort with a group to celebrate birthday's and our anniversary. When we booked this trip, we made the mistake of reading the reviews and went into the trip thinking the worst...but we were pleasantly surprised from day 1...The resort is beautiful and very clean,the entire staff was amazing, friendly and so very helpful. The birthday people in our group were treated like VIP guests with awesome decorations by the pool and a champagne shower😂 There was tons to do here..the food was absolutely amazing and contrary to the horrible reviews, Not one person got food poisoning. The pools were so fun and beautiful. If you come, make sure you go see Fernando at the poolside brick oven pizza spot and ask him to hook you up with the "Mexican candy" shot🤗 I can not say enough about the care we all received from the staff, especially Angel, Polo the pool waiter, Carlos the pool concierge, Fernando, and Margarito at the poolside swim up bar. They were just amazing!! The friends we came with have been coming to this resort for 5 years and we are so excited to come back next year!!!!

Adam Gunstock

Incredible All-Inclusive Retreat – Amazing Staff! Our stay at Breathless Riviera Cancun was nothing short of exceptional! The resort itself is stunning, with beautiful surroundings, top-notch amenities, and an incredible all-inclusive experience. However, what truly made our trip unforgettable was the amazing staff. A special mention to Angel at the buffet, who provided outstanding service every single day. He was attentive, friendly, and made sure we had everything we needed. Hector, the morning bartender, deserves so much praise—he worked tirelessly on his own, ensuring everyone was taken care of with efficiency and a great attitude. And finally, Angel from the events team—what a star! His energy, enthusiasm, and talent made every activity so much fun. He’s truly incredible at what he does and absolutely deserves a promotion! Breathless Riviera Cancun exceeded our expectations, and we can’t wait to return. Thank you to the amazing team for making our holiday so special!

nelson ramirez

It's a beautiful hotel in a beautiful location. That's most of the nice things about it. The building is old and our room, while nice, had a strong mold smell which I think I was allergic to. Being in the room was uncomfortable and unpleasant. so much so that our last night there I slept in the balcony! This hotel is showing its age. It often felt crowded with nowhere to sit at the beach or at the pool. Annoying people would get up at the crack of dawn and "claim" their spot by placing a towel and then leaving it unattended for hours, preventing anyone else from using it. What jerks! Most of the beach loungers were old and broken. The beach was nice but kind of small and the lagoon was pretty rocky. The nightly shows were fun and entertaining. The "exclusive" areas were just as crowded and annoying. We really enjoyed the spa. That place is magical, although their hydrotherapy is kind of lame compared to other places. I did receive one of the best massages I've ever had there. Drinks were also a highlight, very good margaritas. Their main strength is their staff, everyone we came in contact with was excellent and made us feel welcome. Overall I'll be sure to avoid the brand in the future.

Katy Pritchard

Dreams Aventuras is a lovely resort tucked in a gated community, full of amenities. The resort makes sure that you have everything you need - plenty of food, family friendly activities early in the evening then more adult themed later, pool chairs, beach chairs, towels, drinks, and service! The staff were friendly, efficient, and accommodating. It was easy to walk around the gated community to explore, and the hotel even offered a guided tour around the marina and to see the dolphins. My favorite part was the resort beach and ocean. It was walled off to prevent big waves, the resort provided snorkels, paddle boards, and kayaks. The beach had hammocks, pickleball, Cornhole, and chairs aplenty! This is certainly a resort to consider if you are going solo, with friends, family, or a wedding.

Roger

Comfortable older hotel showing some wear and tear. Location is over an hour from Cancun airport but transportation is easily arranged. Food in buffets is good, but restaurants are mediocre at best. Was served an inedible meal due to being WAY too salty ( and i usually add salt to meals), another was served cold, etc, etc. The kid's food options are good. Rooms are comfortable and well cleaned. Beach is great for kids, and the game room was a hit with my grandkids. It is a safe and easy place for young children. The staff are wonderful, helpful, friendly and energetic. They get high marks. We have been to many Dreams, Secrets, and others in the brand. This property was on the lower end of that scale, but the kid friendly atmosphere is on the very high end of the scale. We had a great time overall.

Luke Magno

We just got back from a trip to Tulum, staying at Dreams Aventuras Riviera Maya, and it was a fantastic experience! The resort is smaller, but we loved the intimate feel and the fact that it’s in a gated community. The employees were incredibly kind and made our stay even better. Our room was spacious, super clean, and housekeeping always made sure we had everything we needed. Our 4-year-old had the time of his life, especially enjoying the relaxing beach and unlimited ice cream from the coffee shop! While the food could be improved, we appreciated the variety of options, from Asian and Italian to Mexican and seafood. The drinks were also great, and upgrading to their preferred membership gives you access to top-shelf liquor if you want to splurge a bit. Overall, it was a great family-friendly getaway, and we’d definitely recommend it to friends and family planning a trip to Mexico!

Emily D

My experience at the resort was disappointing for several reasons. First, the staff constantly followed our group around, creating an uncomfortable atmosphere. The resort seemed to monitor everyone very closely, which gave off a strange vibe. My husband left the resort once, and gave his room number, while I stayed. I then got three strange phone calls with no one on the other line. Another time my husband came out of the shower in a towel and a man who worked there was standing in our room asking for dirty dishes. The keys could break into any room. We tried using our Visa card when we left our key once and have a video of it working no problem to get in. There was also no nightlife to speak of, so if you wanted to relax with a drink anywhere after a certain time, the staff acted strangely, even if you were quiet. One of the biggest complaints from my group was that no drinks were served after 1 PM, despite what was stated on the website. I had made sure to confirm this when we booked, and I had assumed everything was clear, but this caused some frustration. As for the wedding, the planner was extremely unhelpful. I had sent multiple emails with a detailed sheet for the wedding vows we wanted to say, as my husband has a speech disability, and some words are difficult for him. Even though the planner had the sheet, when it came time for the ceremony, they only made me repeat the vows we made and not my husband. Instead, he was asked to say something else entirely, which completely ruined the experience for him. I ended up having to coordinate everything on the day of the wedding, while the staff mostly stood around. The transitions were not smooth, and the entire experience was far from what we had hoped for. To make matters worse, the resort had a pre-planned beach show with loud fire dancers starting at 8 PM. This disrupted our wedding, as the resort guests essentially crashed the event. The noise and chaos ruined the romantic ambiance, and I ended up in tears. Our room upgrade also fell short of expectations. The outdoor tub was broken, and despite promises of outdoor beds, the staff denied ever mentioning them. The resort itself felt more suited for families or older guests. The disco was another letdown, with only one bartender who made drinks incredibly slowly, and stunk like throw up the entire two weeks. Overall, we were disappointed with the entire experience, especially for such an important event like our wedding.

Darryl L Pillipow

Our stay was absolutely incredible! From start to finish, the service was top shelf—every detail was thoughtfully handled, and the staff went above and beyond to ensure we had a fantastic experience. The food was outstanding, with a wide variety of delicious options that catered to all tastes. Whether it was breakfast, lunch, or dinner, each meal was a treat. The real standout, however, was the staff. Every single person we encountered was friendly, courteous, and genuinely eager to make our stay memorable. Their warm smiles and professionalism added a special touch to the trip. This resort is a perfect blend of luxury, comfort, and exceptional hospitality. We can’t wait to come back and experience it all over again! Highly recommend to anyone looking for a relaxing, top-notch vacation.

Meagan D'Antone

Probably a 3.5 star place at best. If you've stayed at a 5 star resort before, this is a huge disappointment. Starting with the food; all the restaurants open at different times and if you don't go exactly when they open, it's an hour wait. They can't accommodate large families and if you have a larger family, they don't take reservations. Food quality is average for resort, nothing to comment on. Depending on what's going on at the resort, they just close restaurants, including the buffet making it very difficult to eat. Room service takes an hour and is very poor quality. In terms of the rooms, they were not cleaned daily. The beds were made once a day. Turn down service was hit or miss. We had to asked several times to restock the fridge. They kept taking our bottle water (we needed it for formula). Just not the 5 star standard. Service was okay. About half the staff seemed annoyed and that we were bothering them. We had to constantly request the things that were included with the cabanas and for the large party cabana. Club level ended up being a joke and was not the same as other resorts. The lounge was nice, but it's just a room to the side and the appetizers were only steamed veggies and salad. The only club restaurant always had a wait. We also had to continously request the items that were included with the club level. Anyone can access the club beach and we were never asked to show we were club. Overall, very much 3 star. Disappointment if you expect 5 star standard

Damaris Gonzalez

This was by far one of the best hotels we’ve ever stayed at. The staff was super friendly and always happy to see us. The food at the restaurants was phenomenal and well worth the wait. Unfortunately, we encountered a lot of seaweed, but that didn’t stop us from swimming in the ocean. Although we had to switch rooms due to a faulty air conditioner, the team promptly moved us to a different room, and the service recovery was exceptional. My kids are already asking if we can return to this same resort in the near future.

Venus Zhang

I had an extremely disappointing experience at this resort. I was here for my best friend’s wedding, and the poor management, rude staff, and subpar amenities completely ruined what should have been an enjoyable stay. On the wedding day, I had a hair and makeup appointment at the spa which will take around 1.5hours . Despite arriving on time, it took them 3.5 hours to finish due to their chaotic and disorganized scheduling. This was completely unacceptable especially for a wedding day when timing is crucial. We also paid extra for club preferred package (expecting for a better service of course), stayed for 2 nights and planned to check out on the wedding day, moving straight to our next hotel after the wedding. The resort offered us another room for a few extra hours at an additional $100, which we agreed to. However, when it was time to check out and head to the wedding, the front desk ignored our calls for luggage assistance so we had to leave bags in a friend’s room and rushed to the wedding. The wedding was amazing, and we stayed until 3am. At that point, it was too late to leave, so we slept in the friend’s room and checked out first thing in the morning. However the front desk refused to give us a checkout pass unless we paid a full day fee, even though we used no hotel services—no room, no food, no drinks, nothing (but we were ok with it as we did check out the next day) To make matters worse, Gadiel and Daniel at the front desk (very likely we were given fake names) refused to refund the $100 late check out fee we had already paid. Their rude and unprofessional behavior was shocking and they even forced us to sign receipted multiple times to match passport signature, as if they were expecting a credit card dispute. Beyond the front desk nightmare, the food was very basic, far from the quality you’d expect at a luxury resort, all the drinks are pretty watered down. The towels were old, worn out, and should have been replaced long ago. I travel very frequently and have stayed at countless hotels, but this was by far the worst front desk experience I’ve ever had. It seems that for a brand like Hyatt, individual customers don’t matter—the front desk just try every possible way to squeeze extra money out of guests. The unprofessional staff, outdated amenities, and bland food left such a bad taste. Will never return!!!

Tyisha

If you have gone to other 5 star resorts you will probably rate this one a 3.5 at best. I thought there was an adults only section like other resorts but I was wrong. The resort is very family friendly. If it's just you and a partner I wouldn't suggest you stay here. I want to discuss the elephant in the room first. Upon arrival to the resort via Amstar (no issues there) we were introduced to a staff member who invited us to do a seminar to get us to join the vacation club. This property is owned by Hyatt and apparently there is a vacation club attached to the resort called Ultimate Vacation Club. We were told we would tour one of the newer, upscale resorts with no obligation to buy anything and get leisure cash to use in our resort. It would only be about 2 hours max. This was just a quick getaway trip for me and my partner so I really didn't want to be bothered but I was curious to see the Secrets Moxche Resort so we said why not. This vacation club is like a modern day timeshare. We ended up spending way longer than 2 hours there and they really tried to push the sale on you like those old school timeshare seminars used to be. We did not buy into the vacation club. As promised we did get our leisure cash and we used it in the Spa which was really great. I would say if you have the patience to sit through a seminar and you want some "free" perks go for it. The rooms: I got the room with a plunge pool and hydrotherapy tub. Big disappointment! The plunge pool although advertised as private is very open. There is nothing blocking people who are walking the grounds from seeing you in your "private" pool. The pool is also quite small and not heated. You cannot swim in it. The hydrotherapy tub is outdated and desperately needs to be upgraded. It was rusting and there were streaks of rust so we didn't use the tub. The room itself needs updating. The bed was pretty comfortable. I requested a quiet room but I'm not sure what that meant. The grounds itself is pretty loud from people walking about to random building noises from the toilet or shower. I could have had a standard room and saved a few hundred dollars. WALK WITH BUG SPRAY! I have been to a few resorts in Cancun and never dealt with so many mosquitos in the room. I was constantly swatting them away. They may need to start spraying the grounds. The restaurants: This resort is much smaller than other resorts and they have about 7 restaurants. Sounds like a lot, but when you factor that there's no reservation required and some restaurants are closed on certain days you are quite limited to places to have dinner. And there can be a substantial wait for any of the open restaurants. Hiramatsu (may have spelled that wrong) was the best restaurant. I could have eaten there every night if I knew the other restaurants were going to be bland. I was unable to go to the upscale steakhouse due to dress code. Overall the food on this resort is OK. The drinks are just OK as well. Room Service is quick and efficient. My only complaint was there's nowhere to leave the dirty dishes so you would have to call them and request to have the dishes removed and put them in the hallway on the floor. Walking to/ from your room there can be dishes all throughout the hallway. If you are looking for a lively spot after hours for adults good luck finding it. They have a Sports Bar that does karaoke but kids are allowed in there and they close early (like midnight) if I'm not mistaken. Overall if you are looking for a no frills, family friendly resort to stay in this would be great for you. I must say I was there for 5 days and four nights and there were plenty of weddings within that timeframe. As for me, I wouldnt go back to this resort unless they did some room upgrades and added an adults only section.

Manuel Garcia

We had an amazing time at Dreams Resort, and it truly exceeded all expectations. As a chef from Chicago, I was especially impressed with the culinary experience. Chef Francisco really made us feel like VIPs. Not only did he go out of his way to ensure we were enjoying our meals, but the quality of the food was outstanding. He even took the time to come out and chat with us during dinner one night, which was a personal touch that really stood out. Additionally, Hugo and Manuel at the Patio restaurant were exceptional. Their service was above and beyond, making sure that we had everything we needed and more. Their attention to detail and genuine hospitality made our experience even more special. All in all, the resort's staff, especially the chefs and service team, created a warm and welcoming atmosphere that made us feel right at home. Highly recommend!

Laura B

We had an exceptional stay at Dreams Tulum Resort. The service was impeccable and highly professional. A HUGE THANK YOU TO LIDI, who truly made our experience even more special. I have stayed in many hotels in my life, but I have never met someone as smiling, kind, and caring as her. The hotel itself is incredible, with outstanding facilities. Our room was spacious, featuring a very comfortable King-size bed. Everything was perfectly clean and well-maintained. Thank you to the entire Dreams Tulum team for this unforgettable stay. We will definitely be back!

Breann Allen

Service and food were great. Seafood grill lunch highly recommended with Edgar as your server, he provides great conversation and you can always find a smile on his face. Italian restaurant for dinner has great options. Drinks were always promptly brought to us at the pool by Evelin. Amazing couples massage in one of the beautiful huts with Anastasia and Claudia. All staff was friendly and so helpful would recommend spending the extra money to be a preferred guest.

Amelia Luschak

Had the most wonderful time at dreams Tulum!! The service here is impeccable, the people are wonderful. My partner and I felt taken care of all week. Edgar is incredible! He works so hard and made us feel welcome every time he saw us absolute friendly vibes every day. The employees here work hard to make you feel like you are on vacation. Amazing people, amazing service! Recommend dreams to anyone looking to have a great vacation.

Karen Toledo

Rating: 1/5 Stars – The Worst Resort Experience Ever If you're seeking a peaceful getaway at a luxury resort, “Dreams Tulum Resort and Spa” is NOT the place to go. My fiancé, my parents, and I arrived on March 16th, and from the moment we checked in, things went downhill. We started our stay with dinner at the resort’s Mexican restaurant, “El Patio”. Unfortunately, this was our first of many disappointing experiences. Our server was inattentive and failed to serve us water, a basic expectation at any restaurant. It took an uncomfortably long time to receive our drinks, and our waiter forgot my mom’s appetizer entirely. After waiting for over 90 minutes without our main courses, we were left feeling completely neglected and decided to leave. Other issues during our stay included: Broken Safe: Our room’s safe was malfunctioning. We had to call three days in a row for someone to open it, and they mentioned they would need to replace the entire unit. It was inconvenient and unnecessary. Unreliable Room Restocking: Despite the room being cleaned daily, we had to repeatedly request water to be restocked in our minibar. Beach Conditions: The beach was overrun with seaweed and rocks, making it impossible to enjoy the ocean. While I understand this is a natural issue, it did affect our overall experience. On a positive note, there were a few staff members who stood out: -Edgar at Portofino for breakfast made our mornings so much brighter—he was kind, attentive, and personable. - Gilberto at the bar, who always served with a smile and provided great service. - Esmeralda at the World Cafe was also wonderful. - Claudia at the spa gave me an incredible stone massage, which was the highlight of my trip. As for the food and drinks, they were decent but nothing remarkable—I'd give them a solid 3/5. While the flavors were good, nothing was memorable or special. Overall, this resort failed to meet expectations. The lack of proper service, miscommunications, and broken amenities left us frustrated. I wouldn’t recommend “Dreams Tulum Resort and Spa” to anyone looking for a relaxing or enjoyable vacation experience.

kelly mangan

I highly recommend staying in the Indigo section of the resort! Upon check-in, we were escorted to a separate area where champagne was waiting for us. Our room was incredible, with stunning ocean views and a bathtub. The best part of the Indigo experience was having access to the rooftop, which featured a pool, swim-up bar, and sushi bar (with other bites available, too). The pool was never crowded, making it much more relaxing than the rest of the resort. We also enjoyed a couples massage followed by a water therapy session, and it was absolutely divine. The entire staff was incredibly kind and provided prompt service throughout our stay.

Michelle Ravitch

I cannot believe that I was a bit scared to come here after seeing a couple negative TikToks and reading just a few bad reviews. This was probably the best vacation of my life and I've been all over- Costa Rica, Canada, the US, and Central America. The Dreams Resort at Sapphire is perfect for any age. You are greeted with champagne, and cold towels. They will escort you to your room in a spacious golf cart. One thing that my boyfriend and I both noticed was how genuinely hospitable the staff were, and how professional the service was. They even decorated for St. Patrick's day. The rooms were more than accommodating in terms of space and amenities. The front desk was knowledgeable of excursions, and the food was better than any buffet I've seen in America. This place reminds me of a cruise without the sea sickness, and with elevated cuisine. This place is pricey, but if you are looking for a relaxing escape, this is the ticket. Enjoy, you'll be glad you did! Thank you Dreams

tammy mintert

The resort is beautiful. It is relatively easy to get around once you get familiar with the property. The staff is friendly and attentive. The rooms are modern and updated. The restaurants and food are average. Overall a nice average resort. Some FYI’s to note. This is a VERY kid friendly resort, there is a kid pool but many kids in the main pool with some activities catered to them. Lots of kids everywhere. If you want to get a chair in the main pool or beach be prepared to claim your spot with a towel by 7:30 or 8:00 at the latest. Ridiculous you go on vacation to relax and have to get up early to get a chair! Also there are no reservations for dinner. Be prepared to have at least an hour wait if you set out for dinner anytime after 6::30. A reservation system would be nice. Lastly really no breakfast option other than the buffet. Would be nice to have another restaurant choice?

Amy Rivada

I am staying at this resort for a family vacation. I would highly recommend you choose a different resort to vacation at. The food is not good unless you eat at the restaurants and the restaurants are so disorganized. The beach is horrible, you are forced to spend every day at the pool… must be up before 7:00am to get a chair. Highly recommend you book a cabana on the first day. I’ve vacationed at much better resorts I recommend you keep looking to find something better. All the reviews I read are 100% accurate, I wish I had of listened.

Samuel Dallal

Our stay last weekend for my cousin's wedding was amazing. Service was incredible. I liked the room. The food was serviceable. I want to especially highlight that, Rosendo, the bartender at the preferred pool, is singularly the best. Friendly, quick, and makes infinite amazing drinks. This man is a treasure. Shout out, too, to Jose.

Corinne Elscott

Our group traveled for spring break. The resort was full, but there were still plenty of chairs at the pool and beach. There were long waits at some of the restaurants. Two restaurants require reservations and the reservation system was clunky. Reservations open between 3-5 for the same day in the app, but the app can’t handle the volume of people logging on at 3 and it crashes. I didn’t have any issues with the food until the last day. I became very sick our last evening there, which required antibiotics after I returned home. Our 2 queen preferred bathroom area was fully open and there was no privacy after stepping out of the shower or a private area to get dressed. I wish there was a door to close off the area or otherwise some privacy for traveling families. The drawer space was small. The electricity went out several times while we were there, but it came back on quickly. Housekeeping kept the room stocked with drinks and snacks, and I appreciated the turndown service. The property was quite windy, especially in the lobby area. I suspect the orientation of the building traps the wind. The lobby bar was dripping water from the ceiling. I had a nice time (until I got sick), but I do not plan to return.

pr b

Do not book here through Air Canada vacations or other. Constant gale force winds (not occasional as they have wind barriers everywhere), no option for shade. The beach floor has a rubber mat pinned down with metal stakes and covered in slime. Umbrellas may not be used. Bulk of miniature beach reserved for higher paying guests. Line ups at every meal. Good if you like a fancy prison. Rooms are nice.

Cameron Clark

After reading a bunch of reviews running down the food and other aspects of this resort, I was pretty close to changing my reservation. I'm glad I didn't, the food options were all pretty great, even the pool food compared to most resorts is top notch. The resort feels brand new, for example most public restrooms are immaculate. To others' opinions, there is the whole premium aspect for certain amenities, something to be aware of. Lastly the layout of the resort is a bit weird and causes the pool to be completely under shade by 4 or so in the afternoon. The pool could also be warmer.

M Cook

My husband and I just got back yesterday from staying at Dreams Vista in Cancun and we were amazed at how great the hotel was. The staff is so nice, the service is great, rooms were cleaned and serviced every day. We were celebrating our 27th anniversary and they put a bottle of champagne in our room. The pools were amazing and there were always pool chairs. The drink service for the pools was terrific. Jorge was one of our servers and he always came by asking if we needed anything. We went to all the restaurants and had no complaints about the food. Don't expect Michelin restaurant dishes and you won't be disappointed. Just a few tips; speaking of tips, always tip your server, no matter if it's around the pool, at a restaurant, bar, or at the coffee shop which is open until 11pm every day. These servers are working hard to make sure you have a great time. Also, when you arrive at the resort, you will be asked to 1) sign up for the preferred room package which gets you access to the rooftop pool (adults only) and a couple of extra amenities. We almost did and after one day, found out we didn't need it. We had access to everything we needed without spending the extra money. Our goal was just to relax and enjoy!! 2) You will also be asked to sit for a 90 minute vacation club. They don't call them time shares but they essentially are. If you sit through one of these, the sales people get very pushy. We didn't sit through one because we have no interest in a time share, but we did witness two women getting the whole spiel in the World Cafe restaurant and it was pretty intense. Like I said, they will call it a vacation club but it is essentially a time share. If you are just polite and stand by your "no, thank you" you will be fine. Luckily, we were only hounded by the staff our first day there and no more so it was nice to just sit and relax by the pool without feeling we were going to be pounced upon by a sales person. The spa is wonderful. They will give you some coupons and discounts for the spa so make sure you ask. Ana was my masseuse and she did a great job with my massage and facial. Overall, the stay was great. We would definitely stay again when we return. It's a safe area, checkpoints for all cars coming into the resort which is nice. We had no worries and it is a beautiful resort.

Eden Abebe

We had our wedding at Dreams vista Cancun on February 2025. My husband and I are SO happy that we chose Josselyne to help us with our wedding planning! She was an absolute angel and a savior throughout the entire process. We came in pretty blind with just a few (but very specific ideas) for an intimate and romantic wedding and she helped guide us throughout the planning efficiently and with such professionalism and warmth, while providing wonderful recommendations. Every time we spoke we were that much more excited for our big day, which was a literal dream come true. Highly recommended for her dedication, helpfulness, and ability to make weddings truly special

Bettina Boles

We were greeted promptly upon arrival and taken to the 21st floor to check in since we had a Preferred Club room. The staff was very friendly and helpful. We loved the romantic breakfast on our balcony. However, we didn't use the Preferred Club amenities/perks like we'd anticipated. Therefore, I wouldn't advise anyone to book this type of room. We could've really just booked an ocean view room because we spent most of our time out by the beach. Our favorite food was at Sea Salt Grill. The short rib, chorrillana fish, and Brazos Gitano dessert were so good. We ate there more than one night. This is not a resort for party people. We found it to be more of a relaxed crowd and environment. There was nightly entertainment, but we didn't see many people attending it. Before we arrived, I'd read reviews about a weird smell in the lobby, and I agree. I think they are trying to mask it with another scent, but you can still smell the sewage-like smell in various areas of the lobby. I know that some people don't like wristbands, but I think they'd make it easier for guests to enter and exit the beach and restaurants without having to give your room number/name.

Matt Borst

Our stay at Secrets The Vine Cancun was absolutely fantastic! From the moment we arrived, we felt welcomed and cared for by the incredible staff. A special shout-out to Allen and Miguel from the entertainment team – they were so much fun and did a phenomenal job keeping us engaged in the activities. Whether it was poolside games or evening events, they made every experience lively and memorable. The service throughout the resort was excellent. Everyone we encountered, from the wait staff to the housekeeping team, was friendly, attentive, and helpful, always making sure we had everything we needed. The resort itself was very clean, and it was clear that cleanliness is a top priority here. The food was also a highlight, with plenty of delicious options to choose from. Our favorite spot was the Sea Salt Grill. In the evenings, there was always something fun going on, with a great variety of entertainment to keep things interesting. We loved the mix of live music, shows, and themed events, which really added to the overall experience. Overall, Secrets The Vine Cancun was a perfect blend of relaxation, fun, and luxury.

Tara Mac

⭐⭐⭐⭐⭐ Luxurious beachfront gem with exceptional service The standout feature of this hotel is undoubtedly its staff, particularly our concierge Sandra who went above and beyond to make our stay memorable. The dining experience was equally impressive, with thoughtful attention to dietary preferences throughout all their restaurants. The extensive vegetarian menu options and clear allergen labeling made dining both easy and enjoyable. Complementing the excellent food, the bar program stands out – each cocktail we tried was masterfully crafted with premium spirits and fresh ingredients. The hotel's modern architecture is striking, and the direct beach access is a major plus. While the stretch of beach is somewhat limited due to natural erosion (and there's a bit of a drop-off to reach the water), the stunning blue ocean views more than make up for it. The rooms are sleek and contemporary, though perhaps a bit too minimalist for my taste. The transparent bathroom design, while stylish, might not be ideal for everyone – especially if you're traveling with friends rather than a romantic partner. Despite these minor design quirks, the overall experience was excellent. The combination of top-tier service, fantastic dining options, and beachfront location makes this hotel a solid five-star choice. Perfect for those who appreciate modern luxury with a focus on service and sustainability.

Ki H

Such an amazing experience. The staff are all so nice, there to help with anything you might need. This was my first time out of the country and at a resort. Would definitely recommend! Only downside my partner had was that there were only 1 or 2 restaurants open for breakfast and lunch. The market cafe was my personal favorite for breakfast they had many options. You can however order snacks and small lunch items by the pool. We didn’t get the chance to try all of the restaurants but heard many good things from other guests.

Teneacka Wilson

Our recent visit (March 2025) to Secrets The Vine Cancun was to celebrate our 50th & 55th Birthdays. Prior to our visit I expressed the importance of these Milestone Birthday Celebrations so one of the Concierge reached out to me via email offering Spa services. Upon arrival we were met with constant upselling and scheduling timeshare tours for future vacation stays. This was never ending and very intrusive of our vacation time and plans during our stay. Although this was marketed as an All-Inclusive Resort it felt very much like a glorified hotel, we were unable to dine at two of the more upscale restaurants due to such extended wait times, which was very disappointing. No real entertainment and drinks were very watered down, for the amount of money spent on this “All-Inclusive Resort “ we definitely DID NOT get our money’s worth. We will not be returning nor will we recommend Secrets The Vine Cancun Resort to any of our friends or family. Totally Disappointed! SN: Our Concierge Stefano’s attention to detail was greatly appreciated!

Bronwyn Hagan

I would recommend Ava resort to anyone! Unbelievably close to the airport, but you feel like you are in a total oasis. Our room was incredible (3 bedroom suite), with beautiful sunrise views every morning. We spent every day relaxing poolside, with plenty to drink and eat. Service was excellent! Every day we would take a break from the pool to spend a little time at the beach. We enjoyed paddle boarding and the pool activities. Food was fantastic. We especially loved the Mediterranean restaurant and the waiters there! Visited the spa twice, and it was exceptional! Kids area and slides are great, and not in your face. And of course, I can’t forget our incredible butlers Edgar and AB who made our vacation magical. We didn’t have to lift a finger. Prompt responses, super professional, and totally made our vacation! They even brought my father Coca Cola off the resort!!! Thank you so much! Planning our next visit for September!

Mick Riddle

Just finishing our first stay (and first all inclusive) at Ava and it was an amazing experience! Only about 10 minutes or so from the airport, a lot of things for both teens and adults to do. They booked excursions for us and it was so easy! Beautiful pools, very clean, great service- the staff was wonderful! Jair at the pool and laser tag absolutely made our stay! He’s warm, friendly, fun and it was a pleasure to meet him! Also, our daughters had so much fun with Luci in the teen lounge! Our only complaint is that the bars closed at 11:00, so if we wanted a drink after that, we had to go to the nightclub- a little too loud for those who are over 30!

Kelly Yates

We were at Ava March 7-21 for the first time. We had a great experience. It started with our butler Rafael (Rafa). He was there to greet us, check in and missed only 1 day of 14. We’ve been members for 25 years and this was a great experience. We loved every restaurant and all the servers were so experienced and attentive. The spa was great, I had 3 massages and 4 hydrotherapy’s. The first week we were HOF and second week chairman. We had to bring our contract down showing our HOF includes unlimited hydro. I thought they would take my $20 charge off the bill but they did not after seeing the bill the last night. I started getting upset but then gave in for $20. None of the other hydros were on the bill. Anyway I really believe hydro should be included with all services. It’s a nice perk for people paying $150-300 for a service. The second week my daughter , son in law and 4 kids 8,5,4,2 arrived and we moved to 3 bedroom penthouse suite on 10 th floor. There were so many activities in kids club, pools, kayaks, bowling, pickelball that we all enjoyed. My other suggestion would be a longer time available on the floating obstacle thing. 11-4 isn’t long enough with hour lunch break. 20 min shifts are pretty quick. Open at 10-5. All in all the staff was great, we had reservations for 8 every night. We went to room most nights but there was music going on at the bars. I would give resort 9/10. 1 being the beach. It’s awful. We knew that ahead of time. The Yates will be back

Navjot Sangha

I recently had the pleasure of visiting the brand new Ava resort, and I must say, it was an incredible experience from start to finish. The food was nothing short of amazing; each dish was a delightful blend of flavors, beautifully presented, and made with fresh, high-quality ingredients. The variety offered ensured that there was something for everyone, and I found myself wanting to try everything on the menu. The decor and ambiance of the resort were stunning. Each space was thoughtfully designed, creating a luxurious yet welcoming atmosphere. The attention to detail was evident, from the elegant furnishings to the calming color palettes that complemented the natural surroundings. It felt like a perfect escape from the everyday hustle and grind. The drinks were equally impressive, with a creative cocktail menu that showcased local ingredients and unique flavor combinations. The pool area and bars were vibrant and inviting, making it the ideal spot to relax and enjoy the beautiful weather. Most importantly, the staff were attentive and friendly, making sure that every need was met with a smile. With my wedding set to take place at Ava in August, I couldn't be more excited! The resort has truly set the stage for what I anticipate will be an unforgettable celebration. I highly recommend Ava to anyone looking for a luxurious getaway or a stunning venue for special occasions.

Helen Kozlov

Best part of the hotel were Ariel and AB who hosted us the week we were there! They went above and beyond to help with reservations, answer questions, and even arrange childcare for us. The hotel is large so they are still working out the kinks and hiring staff so the service by the pool areas is much slower. The biggest con of the trip was the kids area. While Maria was SO SWEET, they were often at capacity and there was a waitlist. The activities were also very limited. The beach water is full of seaweed and I did not see anyone swim in it... The pools are awesome though! Overall, the hotel and spa are beautiful! Would come back in a few years.