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AM Resorts in Mexico
Bursting with beaches and historical delights, holidays to Mexico
allow you to enjoy this country of contrasts and colour.
4.4
Google reviews (5141)
AM Resorts Mexico
Prices from
£879
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Relax on sun-kissed white sands or plunge into crystal clear waters during a heavenly tropical escape at the Dreams Riviera Resort and Spa. Perfect for families or couples, you can do as much or as little as you like, with a magnificent array of...
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4.4
Google reviews (5141)
estrellita star
If your family is looking to enjoy quality time with your children, create positive memories, and have an unforgettable vacation, this is your hotel. Everything is designed with families in mind: a cheerful atmosphere, fun activities for all ages, and a team that goes the extra mile to make you feel welcome.
Now, if you come with a negative attitude, just to complain, or expecting absolute silence and formality... maybe this isn't the place for you. This is a place to laugh, enjoy, connect, and live life to the fullest. And yes, if you're looking for a little romance, there are beautiful moments, but always in a cheerful, family-friendly atmosphere.
And please, if you're here to take advantage of or be rude to the staff, don't even set foot here. This place is amazing, full of good vibes and friendly people.
We will definitely be back!
Nicolette Blomgren
I’m not one to make negative reviews on places, but after being to other all-inclusive resorts in Mexico I know our experience at this one is not the norm. We only stayed 3 days and that was more than enough, we will not be back to this one.
Food: is terrible! At the trips to the buffet we were served meat that was raw inside and most items were cold and rubbery. The restaurants pay no mind to food allergies, even though they ask for allergies before being seated. The restaurants also have stray cats walking around in them. Room service takes an hour to come, then the order is inaccurate and cold when it arrives. I ordered a caesar salad that arrived warmer than the “hot” items we ordered and it had a soggy french fry mixed in.
Bars: the glasses don’t get washed, just rinsed and thrown in a tub of water until it is reused. On several occasions we received drinks with debris on the rim or side of the glass.
Room: there is no privacy between the bed and the bathroom. Shutters are what divides the 2 and the wall is open by the tub, so if you turn the bathroom light on at night it wakes up everyone in the room. Also, there was a piece of glass on the floor in our room that I stepped on and sliced my foot open. We had a towel that had to have been sitting in the room a while because it was dirty. Bed is very firm and walls are thin so you hear everything going on outside and in the neighboring rooms.
Pools: look nice, but we had our own plunge pool so we didn’t utilize the public ones after someone pooped in the infinity pool. The plunge pool doesn’t get cleaned much because the bottom was full of sand and other debris.
Hidden gem of the resort: coco cafe. The ice cream and frozen drinks are delicious! I wish we had started going here on day 1.
Tim Smith
My family vacation was absolutely amazing! I could not believe how friendly the entire staff was. From all staff at the Cafe', pool staff, etc. (especially Victor who took great care of us for two days when we had a cabana) Make sure you ask for him! I loved how kid friendly it was, which is why we went.
Our maid for our room did a great job with having two little children and got a little messy, we always came back to a nice clean room. Beds made, fresh towels, anything we needed was just a phone call away too.
They had events each night, which was a perfect way to unwind for the night with the kids. (Fire shows, circus, and magic show we attended). Even have a kids play area where you drop of the kids so Mom and Dad can explore, grab a bite to eat, etc. They give you a buzzer like they do at restaurants and when your kids are done playing they buzz you to get them. Arcade area is nice to for the kids to play.
The gym was pretty good, it is what it is when traveling, but you still can get in a great workout with limited equipment. Plenty of cardio equipment. I recommended going early as you can since it does get busy first thing in the morning.
Breakfast at the Cafe' was spectacular. Omelets are very good and the cook was great! Plus other great options for breakfast food.
We will definitely be back or go to one of their other resorts!
Rosie
We had an incredible time at Dreams! The staff was incredibly friendly and provided exceptional service. A special shoutout to Sergio and Jonathan—they were absolutely amazing!
The rooms were decent, but I highly recommend getting an ocean view room. It’s worth the extra cost.
The food was okay, not bad, but definitely could be improved. The atmosphere was great, but the entertainment options could be better. Having a live DJ at the pool or playing music would be a welcome addition.
On a positive note, they made sure we didn’t miss home during the 4th of July experience. That was a nice touch!
Overall, we had an amazing time and will definitely be returning!
Erin.
Just got back from 3 nights at Dreams Riviera with 2 pals and cannot say enough positive things.
The place is gorgeous… from the grand lobby to the boardwalk to the ocean. We had a room with our own little cold plunge pool. It was so fun!
The pool area is beautiful… super fun swim up bar… fun cabanas.
We ate at all of the restaurants and they were great, but we mostly enjoyed the pool grille.
My absolute favorite thing about this place was the staff. Every single one of them made our stay 5 star. They were the kindest group of people. From the ladies who cleaned up our rooms to the bartenders and wait staff! So fun!
Also the Mexican party Wednesday night was amazing. That buffet was outstanding and the entertainment was so talented! Plus we learned a lot of Mexican culture which I believe is so important when visiting a new country..
We will def be back!
Thanks for the hospitality everyone 🥰
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4.4
Google reviews (2984)
AM Resorts Mexico
Prices from
£889
Based on 7 Nights, All Inclusive, Including Flight & Hotel
The sensational Dreams Vista Cancun Golf & Spa Resort invites you to enjoy an unforgettable family holiday on glorious Caribbean shores. With a beautiful stretch of beach, 4 swimming pools and land and water activities galore, guests of all ages are...
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4.4
Google reviews (2984)
stephanie rubio
The resort itself is beautiful, and the staff are highly professional. Service throughout the property is excellent, and the employees are incredibly kind—especially considering how much they deal with day to day. The housekeeping team does a fantastic job keeping everything clean and well-maintained.
I love how if you need some quiet time you can hit the beach and if you feel like partying the pool is the place to be. As for night life, because its a family friendly resort i would say there isnt much to do at night if you are a party animal. The entertainment and dance shows are fun to watch though.
One standout feature is the gym—it’s one of the largest and nicest I’ve seen at any resort.
We attended a wedding and it was stunning.
However, the food is a major downside. It’s far from authentic Mexican cuisine, often bland, and in some cases might even upset your stomach. That said, I understand they’re preparing meals in massive quantities, which likely affects quality. Personally, I’d recommend going off-resort for meals if you’re looking for a better culinary experience.
The resort is very family-friendly and, overall, a solid choice for those traveling with kids.
Omar
We’ve stayed at a few other Dreams resorts in the past, which is why we’ve kept coming back—the customer service has always been the highlight. Like always, the staff here at Dreams Vista Cancun were wonderful: well trained, kind, and attentive.
Special thanks to:
• Alexi at the pool for always checking in with drinks.
• Rafa for hosting us for a special family meal.
• Gayler at the World Café, who never let our cups go empty.
• The burger grill cook (amazing!) and Willie at the omelette station, who made our mornings.
The service and food lived up to expectations, though the shows were just average. The biggest issue, however, was the pool. Since it’s one long pool, every time there was an “incident,” it had to be closed for four hours. This happened three days in a row—one day even twice—which really disrupted our stay. Unfortunately, complaints didn’t seem to change much, and it was reportedly the same guest causing the issues.
Collin Mak
This hotel is very good for its value. Its restaurants are very high-quality. But there are a few complaints. First off, no relaxation pool all because of some poop? That’s kinda BS if you ask me. Next, this place is not teen-friendly, and don’t even allow teens to go have the Live DJ at the evening or be at the preferred club rooftop pool despite me seeing videos that they are allowed to. All in all, it’s a great hotel but be careful of all the tourism traps. They also can’t speak well in English, I tried my best but they wouldn’t understand me.
Ben Aussie
Rooms are nice, food and staff also.
Time is long inside the hotel : it’s a shame that water park for kids open so late. Most of the activities are running only for one hour (wave pool for example), whereas some of them don’t need any staff or security and could be let opened all day (volley for example).
I hope that customers who leave their towels on a pool chair at 8:00 am to book it and don’t come before 3:00 pm will go to hell 😈 all inclusive hotels which will manage to regulate that one day will go to paradise 😇
sheila cip
This place can do so much better, it’s beyond beautiful. Views from any part of the hotel was surreal. Unfortunately, they need to do better with their sanitation. Common areas that should be cleaned periodically were left unattended throughout the day. Pool area seats were impossible to find unless u wake up before 8 -am and place ur towels in those chairs. Food was mediocre, also they need to invest in their ACs to accommodate in the restaurants, it was extremely uncomfortable to seat and eat ur food. The only place I felt comfortable was the room, also housekeeper and as on point. In room service takes over an hour and they don’t allow more than 6 items, including the drinks. Not many options for beers. The preferred club wasn’t worthy at all.
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4.3
Google reviews (5239)
AM Resorts Mexico
Prices from
£919
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Settled among swaying palms next to an immaculate stretch of soft sand and azure waters, the newly renovated 5-star Dreams Sapphire Resort & Spa, offers the ultimate tropical holiday experience in a breath-taking Mexican paradise. As well as an array...
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4.3
Google reviews (5239)
Shahrear S
Me and a group of friends stayed here for a week, and unfortunately this was the least impressive resort I’ve experienced in Mexico — and I’ve stayed at many 5-star resorts across the country.
The biggest disappointment was the ocean area. The smell of dirty, stagnant water was overwhelming and honestly nauseating. The beach was brown, muddy sludge rather than the clear waters you’d expect in Mexico, and it ruined any appetite to even sit near the ocean.
Drinks & Bar: Every drink we tried had a strange bitter aftertaste. The resort uses old, overused plastic cups that looked dirty and in serious need of replacement.
Rooms: The rooms were decent but far from excellent. The sink barely drained, the air conditioning couldn’t keep up with the heat, and the blow dryer had no power. On the positive side, the bed was comfortable, towels were clean, and the minibar was always well stocked with water and drinks.
Food: This was our main issue. Nearly everything we tried tasted off, low-quality, or poorly prepared.
• The French restaurant (Bordeaux) served dishes that were practically inedible; I left most of my meal untouched.
• The Italian restaurant served a salty “risotto” and a pizza that was just dough with cheese, tomatoes, and pesto — cold and clumpy.
• Even the house wine tasted expired, like vinegar.
• At the taco station, we saw ants crawling over the toppings, which was unacceptable.
The only things we actually enjoyed were the guacamole, ice cream, and breakfast eggs.
Other Notes: The resort upkeep was decent, the gift shop was convenient, and most staff were friendly. However, calling for a cart to the lobby took 15 minutes when they promised 5, which made waiting outside frustrating.
Overall: Between the overpowering ocean stench, poor food quality, dated rooms, and general lack of quality control, this resort is nowhere near a true 5-star experience. I cannot recommend it, and it badly needs improvement and renovation.
Brandon Crews
The room was nice! No complaints. The staff is very friendly and accommodating. The food was plentiful but average at best. Our biggest issue was the 1-2 ft. wall of seaweed along the entire shore. The smell was bad the entire time. Although it's not the resorts fault it would've been nice to have known ahead of time because we were told it's normal this time of year. We did book an excursion that took us to a beautiful beach with no seaweed in sight so that was a great day! We will hopefully get to go back someday but will definitely go at the right time of the year so we can enjoy the beach.
Sonia Sareen
Very friendly and helpful staff. Housekeeping was done promptly and staff was very courteous. Rooms are spacious and layout was good. If you don't go for an early dinner, then getting a table at the restaurants is challenging and the wait is long. There is no system of making a reservation except for the Hibachi grill. The world cafe had a good spread of cuisines but the restaurant itself needs some love, upgrades and is Non-AC! The pool is great - my family enjoyed it and the bars around the resort are good too. The smoothie cafe was our everyday stop. Good entertainment for kids of all ages.
A huge drawback - since this was the seaweed season, we could not access the beach at all! Also, the nasty smell gets to you. Do not visit Cancun during this time of year or at least stay in an area which is not affected by this condition. This information was not provided anywhere on the hotels website which was quite a disappointment and a shock upon arrival. Personally, my favorite part of the stay was the Spa! Excellent treatments and nice ambience.
Berto Vasquez
Booked here thru my Hyatt points and to my surprise got the Governor’s Suite! Room was beautiful and definitely took advantage of that hot tub. The bell boys, juice bar lady, bartenders, Beatriz the housekeeper and waiters treated me really good. Good atmosphere for couples trying to enjoy a chill vacation. Room service was pretty fast but remember guys it’s a big resort. Only downside this hotel had was the sargassum on the beach making it smelly, which wasn’t noticeable during the day only at night and morning. Other than that 10/10 would definitely come back. Btw guys don’t forget to bring tip money as a thank you to these hard working people. Also, try to avoid taking the taxis outside and book uber which is way cheaper.
gigi f
My overall stay was acceptable, but I expected a higher standard of service from this establishment. Upon arrival, the staff was extremely attentive and welcoming, which set high expectations. Unfortunately, the quality of service declined as our stay progressed.
One evening, my friend and I ordered room service. The wait time was unusually long nearly two hours for very small portions of food that were mediocre at best and did not match the way they were advertised. The staff member who delivered the meal provided excellent service and kindly reminded us to leave the tray outside our door for pickup once we were finished, which we did. When we returned to our room later that day, the tray was still outside. Understanding that mistakes can happen, we called room service to remind them it was ready for collection. The employee assured us someone would come immediately. However, five hours and three follow-up calls later, the tray still had not been removed. By this point, it had attracted insects and even wild animals scavenging the leftovers. This situation not only reflected poorly on the resort’s attention to cleanliness and guest experience, but it also forced us to remain in our room and disrupted our ability to enjoy our final night of vacation. For a property under the Dreams Resorts brand, this level of service was extremely disappointing and far below expectations.
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4.1
Google reviews (3228)
AM Resorts Mexico
Prices from
£959
Based on 7 Nights, All Inclusive, Including Flight & Hotel
The luxurious Dreams Aventuras Riviera Maya, is an amazing spot for an all-inclusive holiday. Boasting a private stretch of beach, swimming pool, waterpark, children’s club and an array of dining options, the resort ticks all the boxes for a superb...
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4.1
Google reviews (3228)
Nanda Rahman
We had a wonderful stay at this resort. It's truly family-friendly and made our trip very enjoyable. The atmosphere is welcoming, and the staff were helpful throughout. There are some lovely restaurants on-site with great ambience and service. However, we felt there could be more vegetarian options on the menus to cater to a wider range of dietary needs. Apart from that, everything else was excellent. We loved our time here and would definitely stay again!
Sammie Lloyd
We had a lovely stay at this resort for our honeymoon - The hotel was beautiful, the room was spotless and the overall atmosphere was really relaxing and luxurious. They had loads of entertainment to keep guests occupied throughout the whole day and the evening shows were very exciting! The only thing I would say was that the service for food and drinks around the pool area was noticeably slow sometimes, which was a bit disappointing especially as preferred members who had paid extra for an elevated experience. That aside, everything else was great and the staff really looked after us. Would highly recommend!
Brad Hardin
My family and I loved our stay. The service was beyond any expectations that we had. We're in the shuttle to the airport as I type this and my wife is already looking into booking again. I would high suggest that you pay the extra and get the preferred member. Just a few perks of the preferred is a private bar with hot and cold food out all day. A members only pool. Do yourself a favor and book a vacation.
Vicki Lombardi
We just returned from our trip to Dreams Aventuras. It was a great vacation!! Miriam, the Preferred Club concierge, was amazing! She was super helpful, knowledgeable and very kind. It was our granddaughter’s first birthday while we were there and Miriam arranged to have a small cake delivered to the room and another beautiful cake brought to our table at dinner. The waiters at Portofino sang to her and made the whole night really special. We very much appreciated the attention to detail to make sure our experience was great. The resort is very clean and everyone working there is friendly and fun. We felt very well taken care of the entire time.
Jeff Schauff
Longer version on TripAdvisor. Really short version, service is best I ever had in Mexico. Food is good, not great. Beach and ocean experience are not good and pools are lovely but shallow. 3.8ft and 3ft in swim out. Really clean, basically bug free. Great spa experience. Had a lovely time.
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4.4
Google reviews (7245)
AM Resorts Mexico
Prices from
£959
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Enjoy an authentic Mayan experience at this stunning 5-star property close to the famous ruins of Tulum. Designed in a traditional hacienda-style and surrounded by acres of verdant greenery, Dreams Tulum Resort & Spa offers an exceptional luxury...
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4.4
Google reviews (7245)
Brooke
Dreams Tulum was an overall spectacular experience, the staff was a 10/10. Edwin at the bar, Reyes at the pool and Saturnino were exceptional. Very kind people and amazing service. The hotel itself is gorgeous and the food is amazing. I recommend the chicken consommé.
Thank you so much, such a fun time!
Fabio Patino
My stay at this resort was great. The location was beautiful, resort was huge, nice rooms, and the service from the staff was amazing. Everyone was so nice. Also Isabella from the concierge desk went above and beyond to make sure our stay was special. She helped me set up my proposal to my now fiancée. She was in constant communication with me about how and when to set things up. She was incredible.
Paul Bizzaro
We have been here the past 4 days (7/28/25 - 7/31/25) and have not had the best experience. The staff and people are great! Great service & friendly people!! Food has just been okay. The worst part about the experience is the dress code to go eat. You are at a beach/pool resort and men can't wear sleeveless shirts to go eat anywhere. I understand proper attire but not being able to go from the pool with dry clothes to eat is ridiculous. Now if this place was an immaculate, top notch food, and up to date resort; sure I get the dress code. This is not the type of resort that should have a "dress code". There has also been a wait at every restaurant we tried to go to. We also arrived at the resort at around 1pm knowing that check-in was around 3pm we knew we would have to wait; but not getting our room till 6:30pm was just not acceptable!! I do not recommend Dreams Cancun. 😐
Sarah Caudill
The service at the Preferred Breakfast is fast, friendly and efficient. They always make my family feel special. Edgar always has a smile, has a great sense of humor and make the experience personable. He has memorized our breakfast order and makes us feel special. The staff members that bring the food out are attentive and always in a good mood. The mimosas are amazing, with a nice touch of a cherry and blueberry. They keep us coming back for more! Very well done.
Tabetha Cross
We had the most incredible stay at Dreams Tulum! From the moment we arrived, the staff went above and beyond to make us feel welcomed, celebrated and cared for. We were there for a birthday trip, and it was clear they remembered that detail—so many of the team members greeted us by name and made the experience feel extra personal.
Special shoutouts to Benito, who brought us the best drinks by the pool all week—always with a smile and perfect timing. Edgar hosted our tequila tasting and quickly became a familiar face and friend throughout our stay. We looked forward to seeing him every day!
Omar and Eric took amazing care of us each night during dinner. Their service was top-notch, and they always made sure we had everything we needed. At the hibachi restaurant, Aurelio was so much fun to sit with while he prepared our meal—we laughed so much and had a great time.
Miguel from the photography team was incredibly friendly and talented. He took gorgeous photos that became special keepsakes from our trip.
We stayed in the adults-only room section of the resort, and it was peaceful, clean and absolutely beautiful. Our room was recently updated, stayed cool and comfortable in the evenings and we had no issues throughout the stay.
The staff truly made our experience unforgettable. Thank you, Dreams Tulum, for giving us a week full of sunshine, celebration and memories we’ll be talking about for years!
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4.4
Google reviews (4751)
AM Resorts Mexico
Prices from
£1159
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Breathless Riviera Cancun Resort & Spa is a vibrant, chic and modern all-suite resort for adults seeking a sophisticated and adventurous getaway. Sitting beside a divine stretch of beach and the inviting turquoise waters of the Caribbean Sea, the...
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4.4
Google reviews (4751)
Jordan Campbell
I CANNOT say enough good things about this place! Angel, Erik, Maria, Andres and the entire staff are absolutely incredible. My trip was a 1000/10 thanks to the amazing staff. They truly made my first all-inclusive experience one to remember. Everyone who works there is so kind & would greet us everyday. The food was delicious and the events were so fun every night. If you’re looking for a relaxing & fun vacation - this is the spot!! I will DEFINITELY be back again soon :)
Eric Houston
Wonderful experience. Staff was the epitome of hospitality! Everyone did their best to ensure our stay was enjoyable. The dining options were absolutely fantastic. Pools were gorgeous! Bartenders seemed to enjoy the work. Nice gym for a resort. You have to try the tiramisu at the Italian place, they make it table side and it’s some of the best I’ve had! I did come in the off season but resort did a really good job of mitigating the seaweed!
Sandeep Pauddar
I rarely write negative reviews but I think it is important to share this information with fellow travelers to set the correct expectations. We had a few unpleasant surprises. In short, the resort needs to list these advisories. I checked before booking and the only advisory they had was that they don't allow spring break parties. So here goes:
1. Raging seaweed: You book a beach resort, and the beach is not available because of excessive seaweed. In addition, the rotting seaweed created this stench that gets through the closed doors and you wake up with headaches. When I complained to the hotel management, all they could say was that it is beyond their control.
2. Unpaved road with huge potholes: The road to the resort from the main road is unpaved, with huge potholes. Vehicles crawl through the whole kilometer. Other resorts have paved roads to their premises. There was a broken down bus sitting on the side of the unpaved road, creating a traffic jam as well. From the looks of it, all of this has been there for a long while.
3. Power outage and related issue with the safe: The stench from the rotting seaweed caused us to go on excursions every day, so we could be away from the resort. One morning, just before we left, there was a blackout. This blackout caused the water pressure to go away as well. Thankfully we had taken showers before the blackout. We left our laptop computers and the passports in the room safe. When we returned, the safe was open. It seems that the safe opens when there is a power outage. There is no battery backup to keep the safe secure and operational during a power blackout.
4. The quality of the drinks is mediocre. Cheap alcohol and very weak drinks is the norm at all of the bars and restaurants.
Best to go somewhere else. I am not sure how this place gets 4.4 stars.
Jade Wood
Went here for my 30th and had a BALL! Highly recommend for anyone looking for a good time! Nothing but pure entertainment! Andres kept the pool party live he was such a fun guy! Maria was one our waitress and she was amazing! All the staff was so sweet and helpful. Made sure everyone was having a good time . The place was so clean and beautiful! Met lots a great people ate great food. Must try the Grill one of my favorites while we stayed. Coffee shop was amazing too and service outstanding.We paid for a cabana came with bottle service and a great show! Don’t think twice book now! You won’t regret it!
Gilbert Cruceta
Breathless Riviera Cancun is incredible! The service is top-notch and every staff member we met was so friendly and welcoming. The food was absolutely amazing with so many options to enjoy. The beaches and pools are beautiful and well-kept, and the atmosphere strikes the perfect balance—there’s a fun party vibe, but also plenty of calm spots to relax. Truly a wonderful experience all around!
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4.5
Google reviews (7270)
AM Resorts Mexico
Prices from
£1189
Based on 7 Nights, All Inclusive, Including Flight & Hotel
The Vine Cancun is the original Secrets resort in Cancun, and offers a stunning example of their adults-only holiday destinations. Resting on a picture-perfect sugary soft beach, the resort boasts one of the best spots in Cancun and features numerous...
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4.5
Google reviews (7270)
Jesus A. Cardenas Jr
This resort is way overpriced for what you get. I paid extra for the preferred club and a so-called personal butler, but it was nothing more than staff wandering the halls trying to squeeze money out of tourists. When I asked about bike rentals, the butler claimed he didn’t know of any, then tried to push overpriced scooters. Within minutes I found a local bike rental nearby for a fraction of the cost. The butler was clearly more interested in profit than helping.
The restaurants are another nightmare. The food tastes good, but the wait times are beyond ridiculous. Be prepared to waste over 4 hours of your vacation just to get a meal. You end up having to decide if you want to wait forever for food you already paid a high price for at the hotel or actually enjoy the city. Either way, you lose. One morning before heading to Xplor, my girlfriend and I ordered breakfast hours in advance to counter the long wait times. When we called to check on it, we were told the order was never received because of “system problems.” We had already paid for it, but left hungry. Staff here are unreliable.
On top of that, staff constantly knock on your door every few minutes, making it impossible to relax in your own room.
The atmosphere is lifeless, the pools are boring with no music or entertainment, and the place feels dead quiet. The location and architecture may be beautiful, buy poor leadership and terrible operations completely ruin the experience. Do not waste your time or money here.
Kevin Han
Good location with okay rooms. We visited at the end of August, with the AC turned all the way down, the room is still a bit hot especially if you were to shower.
As for food. The steak was really good, but everything else was okay. Very limited breakfast options. If you want to get dinner at around 8 pm even on a Monday night, there is at least a 90 minutes wait for all restaurants.
Overall an okay experience.
dona maturo
Loved! Loved! Loved the Vine! The staff is absolutely AMAZING! The food was OUTSTANDING with so many choices! This is one of the cleanest places I have stayed and they were always on any area where guests left anything behind (some adults can't clean up after themselves). The entertainment was FANTASTIC! We went to 3 shows and enjoyed all 3 (and normally go to none). I look forward to return visit!!
Melissa Gibbons
Spent a week here in April and I have nothing but good things to say. Personally I want to mention the phenomenal customer service we received… EVERYONE who I had the pleasure of interacting with were amazing (I wanted to give a special shout out to Humberto and Manolo in the Market cafe) always provided us with friendly and gracious service from start to finish and with a smile. Food was surprisingly tasty, I’ve been to Mexico numerous times and I can say this was the best quality of food we have had and there were plenty of options. Rooms were spacious and the views are just breathtaking (we stayed in the Junior Preferred Oceanview room) and the A/C worked great. I wouldn’t say they have a lot of entertainment other than the evening, so it’s definitely more relaxing during the day. Beach was beautiful and clean… the only con would be you have to wake up pretty early if you want a good spot for the day, by 10am it was hard to get a chair by the pool! Overall great resort experience, will definitely be back!
Miao Miao
I recently had the pleasure of celebrating my birthday at Secrets The Vine Cancun, an enchanting adults-only resort that I had dreamed of visiting. From the moment I stepped through the entrance, I was welcomed with a refreshing drink and the genuinely warm greetings from the staff, who made me feel right at home. Their slogan really captures the essence of the experience.
During check-in, we were offered an upgrade to a junior suite for an extra $100 per day, and I’m so grateful we took it. The stunning views from our suite made every moment feel special and worth it.
The resort offers a variety of activities, especially in the evenings, with mini concerts and live music that create such a vibrant atmosphere. One of the highlights of our stay was the chef’s tasting dinner—it was an unforgettable experience with beautifully private rooms, multiple courses, and expertly paired beverages that delighted our senses.
The pools are lovely, though they can get quite busy as the day unfolds. Thankfully, with our suite upgrade, we had access to a private rooftop pool that offered a more serene escape from the crowd.
The food options are plentiful and available throughout the day, with at least two restaurants open at any time. I was particularly impressed by the Asian cuisine—truly exceptional! Just a heads up, it does get quite busy around 7 o’clock, so planning ahead can be helpful.
Service at the resort was exceptional, and I want to give a special mention to Mr. Sebastian, who was incredibly friendly and attentive. He approached every request with ease and positivity, making our experience even more enjoyable.
I can’t recommend Secrets The Vine Cancun highly enough. If you’re considering a getaway, this place truly offers a beautiful and restorative experience.
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4.5
Google reviews (3523)
AM Resorts Mexico
Prices from
£1299
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Experience the tropical paradise of AVA Resort Cancun, where sun-drenched beaches and crystal-clear waters create the perfect backdrop for your getaway. Indulge in relaxation with stunning ocean views from your room, pampering spa treatments, and a...
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4.5
Google reviews (3523)
Karen L
Dear AVA Resort Team!
I honestly don’t even know where to begin—our stay was absolutely perfect!
From the moment we arrived, every member of your staff went above and beyond to make us feel welcome. Every employee we encountered, whether in housekeeping, the restaurants, the pool area, or the spa—was kind, respectful, and genuinely caring. It was such a breath of fresh air to be surrounded by people who were always smiling, acknowledging us, and eager to help.
The food was outstanding! Our favorite was Black Iron, what a fantastic dining experience. We didn’t get a chance to try all the restaurants this time, but that just gives us a great reason to come back and stay a few extra nights next time.
Although the resort is still undergoing construction, it was never a disturbance. The construction crew worked quietly and discreetly at night, and the cleaning crew ensured everything was spotless right after. It was impressively well-coordinated.
Special shout-out to the pool team—DJ, servers, and bartenders—who brought such energy and fun to our days. And the spa… what a beautiful, serene space. Even my teenage kids couldn’t stop talking about their massages!
We also want to thank the team for the incredible care they showed after my daughter had a minor slip on some uneven pavement. The staff were so attentive and concerned for her well-being. They changed her dressing multiple times and even came to the spa to assist with wound care. Their compassion and professionalism did not go unnoticed, and we’re so grateful.
The only part of our experience that didn’t sit quite right was the vacation club meeting. We were told it would be 90 minutes, but it ended up lasting 2.5 hours, which cut into our valuable family time. While this was disappointing, it certainly doesn’t overshadow the overall experience.
We’ll absolutely be returning to AVA Resort and recommending it to our friends and family. The resort is stunning, but it’s your incredible staff that make it truly special. They are without a doubt your greatest asset.
Thank you again for such a memorable stay!
James Sitler
The resort is close the airport, so convenient, but although it is huge and has many pools, the beach area doesn't have the crystal blue water I have come to be used to in Cancun. The service was the best I've had from a Legendary property in some time. It was low season so everyone was able to be more attentive, and they did not disappoint. We had exceptional service from Josue at the Legendary Pool and Alberto at the adult pool. The food is great and there are many options. We will definitely be back.
Sarah-kaye Thurston
Absolutely phenomenal dining experience at Chez Moi. The lobster bisque cappuccino was packed with rich, deep flavor—one of the highlights of the meal. The beef Wellington was executed perfectly, tender and flavorful with a beautifully crisp crust. I also had the salmon, which was cooked to perfection, and we shared a seafood plate that was both fresh and elegantly presented.
We had a gluten allergy at our table, and the staff was extremely accommodating, offering thoughtful alternatives without compromising quality. From food to cocktails, every item was delivered with attention to detail and presentation. The service was warm, attentive, and polished.
Truly felt like a Michelin-star quality experience from start to finish. Highly recommend.
Blanca Ramirez
Javier at the pool is amazing. He made sure our drinks were always full and that any food we wanted arrived quickly pool side. He went beyond and above with customer service. The food has been amazing thus far. One issue with AI resorts is the poor quality of their deserts and I have to say the deserts have been amazing . The pizza at Italian restaurant was amazing. The French restaurant also had amazing food and service. We are on day 3 and looking forward to the rest of our stay. I also want to add house keeping has been amazing with turn down service when we return to our room at night. Coffee shop amazing as well.
Melanie Castaneda
Dinner at the Livo was phenomenal, we enjoyed family style and got to taste a little bit of everything. Angel came to speak to us about the restaurant and the menu, so thoughtful of him and his team.
Upon arrival we were welcomed with drinks and a wet towel that had a cucumber aroma, exactly what we needed to enter vacation mode and wipe away the airport sweat.
My room is a King with ocean view; stunning! So comfortable and love every bit of it. Immediately took a nap and then showered for dinner, such a great experience for our first night in Cancun at Ava.
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4.7
Google reviews (4405)
AM Resorts Mexico
Prices from
£1599
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Sugary white sandy beaches, verdant tropical gardens and a divine selection of infinity pools - Secrets Maroma Beach Riviera Cancun is a heavenly adults-only holiday destination on Mexico’s most popular coast. Enjoy the fabulous ‘Unlimited Luxury’ all...
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4.7
Google reviews (4405)
Valentyna Lemishko
Fantastic Beach Getaway?..
This Secrets Maroma Riviera beach hotel was everything we hoped for! The service was excellent, the staff incredibly friendly, and the food was delicious with great variety.
There is a bit of seaweed on the beach and in the water, which is common in the Mexican Caribbean, but the hotel staff does an amazing job cleaning it every day to keep the beach beautiful and enjoyable.
The location is unbeatable, right on the beach with stunning views and a peaceful, relaxing atmosphere, the rooms are clean and comfortable with the private pool walk-in, and the whole experience was truly worth the price.
However, we felt pressured during a membership presentation that was supposed to last 90 minutes but ended up taking over 3 hours (which took valuable time away from our vacation). In our opinion, the membership offers limited value due to ongoing fees and restrictions. We prefer the freedom to find our own luxury deals, as we did this time—often with better value and no long-term commitment.
Overall, a great experience—just be cautious with the membership pitch.
- Highly recommend this hotel! 🌴🌊
City Highlights
I have very mixed emotions about secrets Maroma. I would be inclined to give it three stars because the rooms were nice and the staff was unbelievably friendly and extremely helpful. It was clean. That being said, our ocean view room was far from what is ethically considered an ocean view, The food was barely palatable, and the single reason I had to deduct the star was entirely based on the number of fake reviews.
My girlfriend and I did not have a bad time, but we certainly would have chosen somewhere else if the reviews had been honest. When you pay hundreds of dollars per night for all inclusive, you don’t expect to be this lacking in quality of the food.
That being said, I can’t reiterate enough, how helpful the staff was, and everyone was very friendly. Between this and cleanliness, these are top-tier concerns when staying at hotels and secrets nailed them both.
Jennifer Christine
Excellent resort! We went with a group and we all stayed in the preferred area and the service was 10/10. The staff was friendly, observant and went above and beyond. Grounds were immaculately kept. Rooms beautiful and clean. You can tell they take pride in the resort. There was some construction going on, but they did a great job of not letting it disturb the overall flow/feel of the resort. Would happily return!
Pamela Knight LowKey-explorer
I cannot put in words the quality of service and attention to details by the service. The food options are abundant. The restaurant requires slacks for men at night. The grounds are beautiful and well maintained. The pools are excellent. The atmosphere in the restaurants are very inviting and the money spent for the all inclusive is worth every dollar.
aubrey marks
Would not recommend. Overpaid for a Governors suit swim out ocean front—all we see are the backs of beach cabanas. We’re preferred but on the opposite side of the resort from the preferred beach/lounge/restaurant so have to hike to the other side to enjoy the amenities we paid for. False advertising for the suit- definitely not worth the extra $2500 upgrade. Service had been sub par at best. Have to repeat requests for water & butter every time. Can’t get a banana at breakfast or chocolate ice cream anywhere. Things that have been staples at the other Secrets resorts. Cocktails everywhere and coffee drinks at Coco Cafe have been hit or miss. Not sure how you mess up a mango margarita or Bloody Mary to the point it’s undrinkable, but they figured out a way. We’re also used to larger cups with lids and straws at Coco Cafe so you can carry the drinks back to your room. Something we’ve enjoyed at the other Secrets resorts. The cups here are like small paper shot glasses with no lid. Not conducive to carrying it down the huge staircase right outside the cafe and back to your room. Couldn’t enjoy our swim out almost a whole day because they were doing construction on a unit above and all we could hear were drills, clanging & scraping. Took several of us complaining before it stopped after 3pm. Our concierge went on vacation and let us know, but his fill-in never reached out and we stopped getting the daily text with updates on events/activities. We stopped by and spoke with her and she took our number again—still no communication. Seems like every time we’re in the room we get a door bell ring. Often while still sleeping in the morning or napping in the afternoon. There should be a ‘do not disturb hanger’ —if there is, no one informed us. Heard and read so many good things about this resort but have been severely disappointed. Three things have been great—the food at the restaurants, evening shows, and the room/mattress. Otherwise, I can’t tell you how many times we’ve whispered to each other, “I hate this place!”
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