AM Resorts in Mexico

Joseph Myers

This is a great resort between Cancun and Tulum, Mexico. It has beautiful views and the staff could not be more friendly - they always speak to you like they know you well. The food was a bit hit and miss, but when you find what you enjoy, it couldn’t be better! The tacos were always really good. It is also a great location for day trips. We went to Isla Mujeres (Island of the Women), which is a 2 hour drive and then a wonderful boat trip. We also went to Río Secreto, which means Secret River - you go swimming in a river that was only discovered in 2006! You are also surrounded by Mayan ruins only 25km away in Tulum - just ask everyone will be happy to help. The all-inclusive at this hotel was wonderful: the drinks are excellent compared to other all-inclusives. You can also drive Golf buggies around Puerto Aventuras and leave the hotel - even kids can drive it! You can rent it for 4, 6 or 8 hours. We rented it for 4 hours for 60 USD. There is also a kids club (Explorer’s Club) for the little ones. There are always lots of activities going on and there is a guide in the lifts and in different places around the resort. From Marina walking, to cycling, to karaoke, there is something for everyone. Loads of alcohol free drinks too! The staff all work above and beyond to create the best experience as guests. There’s an amazing saltwater pool nearby the Central Beach. However, one of the few regrets I have is that there is no fresh juices. Every time you get a juice, it is a squash of some sort - the orange juice is actually just orange squash. We saw lots of iguanas and animals we haven’t seen before in the UK. Only 1 hr 15 min drive from Cancun Airport. Amstar is a great company to get transfers with. Although the food can seem a bit hit and miss at first, there are lots of different restaurants: Oceania (Seafood), Portofino (Italian), Gohan (Asian) and more. This resort deserves nothing less than a 5 star rating. I hope you enjoyed it as much as I have.

Luke Magno

We just got back from a trip to Tulum, staying at Dreams Aventuras Riviera Maya, and it was a fantastic experience! The resort is smaller, but we loved the intimate feel and the fact that it’s in a gated community. The employees were incredibly kind and made our stay even better. Our room was spacious, super clean, and housekeeping always made sure we had everything we needed. Our 4-year-old had the time of his life, especially enjoying the relaxing beach and unlimited ice cream from the coffee shop! While the food could be improved, we appreciated the variety of options, from Asian and Italian to Mexican and seafood. The drinks were also great, and upgrading to their preferred membership gives you access to top-shelf liquor if you want to splurge a bit. Overall, it was a great family-friendly getaway, and we’d definitely recommend it to friends and family planning a trip to Mexico!

Emily D

My experience at the resort was disappointing for several reasons. First, the staff constantly followed our group around, creating an uncomfortable atmosphere. The resort seemed to monitor everyone very closely, which gave off a strange vibe. My husband left the resort once, and gave his room number, while I stayed. I then got three strange phone calls with no one on the other line. Another time my husband came out of the shower in a towel and a man who worked there was standing in our room asking for dirty dishes. The keys could break into any room. We tried using our Visa card when we left our key once and have a video of it working no problem to get in. There was also no nightlife to speak of, so if you wanted to relax with a drink anywhere after a certain time, the staff acted strangely, even if you were quiet. One of the biggest complaints from my group was that no drinks were served after 1 PM, despite what was stated on the website. I had made sure to confirm this when we booked, and I had assumed everything was clear, but this caused some frustration. As for the wedding, the planner was extremely unhelpful. I had sent multiple emails with a detailed sheet for the wedding vows we wanted to say, as my husband has a speech disability, and some words are difficult for him. Even though the planner had the sheet, when it came time for the ceremony, they only made me repeat the vows we made and not my husband. Instead, he was asked to say something else entirely, which completely ruined the experience for him. I ended up having to coordinate everything on the day of the wedding, while the staff mostly stood around. The transitions were not smooth, and the entire experience was far from what we had hoped for. To make matters worse, the resort had a pre-planned beach show with loud fire dancers starting at 8 PM. This disrupted our wedding, as the resort guests essentially crashed the event. The noise and chaos ruined the romantic ambiance, and I ended up in tears. Our room upgrade also fell short of expectations. The outdoor tub was broken, and despite promises of outdoor beds, the staff denied ever mentioning them. The resort itself felt more suited for families or older guests. The disco was another letdown, with only one bartender who made drinks incredibly slowly, and stunk like throw up the entire two weeks. Overall, we were disappointed with the entire experience, especially for such an important event like our wedding.

Enrique Davila

Similar experience to other hotels of the same brand, it'sgood but it used to be better. It feels that the rooms are getting old, a few things were missing at the room, the TV was flickering, etc. The service is amazing as every other secrets or dreams, but the "preferred" area was as crowded as the normal area, I really didn't see any benefit. The preferred beach had no shade, and the preferred pool area was a constant fight to get a space to lay down and very few places with shade. I do still recommend this chain but this time felt like I'm paying more for less...

nelson ramirez

It's a beautiful hotel in a beautiful location. That's most of the nice things about it. The building is old and our room, while nice, had a strong mold smell which I think I was allergic to. Being in the room was uncomfortable and unpleasant. so much so that our last night there I slept in the balcony! This hotel is showing its age. It often felt crowded with nowhere to sit at the beach or at the pool. Annoying people would get up at the crack of dawn and "claim" their spot by placing a towel and then leaving it unattended for hours, preventing anyone else from using it. What jerks! Most of the beach loungers were old and broken. The beach was nice but kind of small and the lagoon was pretty rocky. The nightly shows were fun and entertaining. The "exclusive" areas were just as crowded and annoying. We really enjoyed the spa. That place is magical, although their hydrotherapy is kind of lame compared to other places. I did receive one of the best massages I've ever had there. Drinks were also a highlight, very good margaritas. Their main strength is their staff, everyone we came in contact with was excellent and made us feel welcome. Overall I'll be sure to avoid the brand in the future.

Jack Pajak

This was our kids first trip to Mexico to an all inclusive resort. We all had a blast, all of the staff were very kind, patient and attentive. The food was great, but I particularly enjoyed the tortilla soup. The drinks were about what one would expect, overly sweet and watered down but in the heat they did the trick. The property and rooms were immaculate, they were constantly cleaning and doing maintenance. Finally the shows and entertainment were top notch. I particularly enjoyed the prehispanic and samba dance shows. I would definitely recommend Dreams Riviera Maya for families. It's a great resort, give it a shot for your next family trip.

C. Larmore

The food here is near inedible. Even for Mexico it sets a low for us. The buffet food sits hours and there are tons of odd dishes. We had raw fish tacos served to us at the beach side place. The Italian restaurant had great steak and ok pasta, however it takes no reservations and has a 90 minute wait commonly at dinner times. Mexican restaurant chicken was shoe leather. Its just really tough to get the value out of the all inclusive here unless your drinking a lot of booze. We went offsite for food and it was 100% tastier. Rooms were nice and the house keeping did a really constant and impressive job. Rooms were Clean and well air conditioned. The service and entertainment staff was awesome. Especially the entertainment staff. UZZY and Eric did a great job pulling people into activities and keeping the fun going at the pool area. The guests really enjoyed it and they got even hesitant people involved. The Location is really pretty off the beaten path if you are seeking party life style. It is more relaxed here. We had some nice morning beach walks. Watch out for glass tho especially southbound. The food is the only reason for the 3 star review.

Meagan D'Antone

Probably a 3.5 star place at best. If you've stayed at a 5 star resort before, this is a huge disappointment. Starting with the food; all the restaurants open at different times and if you don't go exactly when they open, it's an hour wait. They can't accommodate large families and if you have a larger family, they don't take reservations. Food quality is average for resort, nothing to comment on. Depending on what's going on at the resort, they just close restaurants, including the buffet making it very difficult to eat. Room service takes an hour and is very poor quality. In terms of the rooms, they were not cleaned daily. The beds were made once a day. Turn down service was hit or miss. We had to asked several times to restock the fridge. They kept taking our bottle water (we needed it for formula). Just not the 5 star standard. Service was okay. About half the staff seemed annoyed and that we were bothering them. We had to constantly request the things that were included with the cabanas and for the large party cabana. Club level ended up being a joke and was not the same as other resorts. The lounge was nice, but it's just a room to the side and the appetizers were only steamed veggies and salad. The only club restaurant always had a wait. We also had to continously request the items that were included with the club level. Anyone can access the club beach and we were never asked to show we were club. Overall, very much 3 star. Disappointment if you expect 5 star standard

Geeshan Subasingha

Disappointing Experience – False Promises and Poor Service I recently booked Dreams Riviera Cancun Resort & Spa for a family vacation, expecting a high-quality experience. While some aspects were enjoyable, the overall stay was disappointing due to misleading promises, poor service, and unprofessional staff. The Positives The waiters, waitresses, and bar/restaurant servers were excellent—attentive, friendly, and provided the level of service you’d expect. I also had no major issues with the food, despite some negative reviews online. However, let’s be clear—this is not a 5-star resort. The Negatives I originally booked a premium-level room, and tried to upgrade to a club room which was unavailable upon arrival. Instead, I was offered “club privileges,” which were supposed to include: • Exclusive check-in at the Preferred Lounge with upgraded drinks and snacks • One-time access to the Hydrotherapy Circuit • A designated beach area • Upgraded in-room amenities (snacks, juices, espresso machine) • Complimentary bottle of liquor (Rum, Tequila, or Whisky) • Aromatherapy for turn-down service • Exclusive a la carte breakfast at Seaside Restaurant At a cost of $400 USD per room. Unfortunately, what was actually provided amounted to about 25% of what was promised. When I raised concerns with the concierge, they repeatedly said they would “look into it” but never followed up. At checkout, I asked for a credit since they failed to deliver on their promises. Instead of making it right, they simply said Keyla (the staff member who outlined the benefits) had made a mistake and that I shouldn’t have been offered those perks. If that was the case, there was absolutely no value in the upgrade. What’s worse, they made no effort to rectify the situation—no apology, no goodwill gesture, nothing. Service Issues • Neither the front desk staff nor the concierge knew where the club lounge was. Instead, they kept referring me back to each other. • The front desk staff had an attitude and a smug demeanor—completely unhelpful and uninterested in resolving guest concerns. • When I asked for the manager’s contact, they only provided his name and refused to write it down, despite having a notepad right in front of them. Final Thoughts This resort does not provide 5-star service. The staff at the front desk and concierge were poorly trained and unwilling to assist guests. Instead of owning their mistakes and making things right, they brushed off legitimate concerns and dismissed their own miscommunication as irrelevant. If you’re looking for a true luxury experience, this is not the place. The service I received was more in line with a 1-star resort. I would not recommend staying here unless management significantly improves its customer service and accountability.

Denis

Terrible Food and Noisy We’ve been to 7 different resorts in Cancun, and this was by far the most disappointing. The food was terrible across the board—even in the specialty restaurants. Most dishes lacked flavor, items listed on menus weren’t available, and the buffet had very limited variety. The “club level” offered no real value—just a basic lounge with poor food and drinks. Beach cabanas were an extra charge, unlike other resorts where they’re included. Weddings happened daily and took priority over everything else. We were kicked out of the hot tub early one night for a wedding, and loud music with strobe lights often went past 10 PM, making it hard to relax—especially with kids. The resort is way overhyped in photos compared to the actual condition and experience. The one bright spot was the staff—most were kind and gave excellent service. But between the food, noise, and lack of value, we won’t be returning or recommending this resort.

Manuel Garcia

We had an amazing time at Dreams Resort, and it truly exceeded all expectations. As a chef from Chicago, I was especially impressed with the culinary experience. Chef Francisco really made us feel like VIPs. Not only did he go out of his way to ensure we were enjoying our meals, but the quality of the food was outstanding. He even took the time to come out and chat with us during dinner one night, which was a personal touch that really stood out. Additionally, Hugo and Manuel at the Patio restaurant were exceptional. Their service was above and beyond, making sure that we had everything we needed and more. Their attention to detail and genuine hospitality made our experience even more special. All in all, the resort's staff, especially the chefs and service team, created a warm and welcoming atmosphere that made us feel right at home. Highly recommend!

Amelia Luschak

Had the most wonderful time at dreams Tulum!! The service here is impeccable, the people are wonderful. My partner and I felt taken care of all week. Edgar is incredible! He works so hard and made us feel welcome every time he saw us absolute friendly vibes every day. The employees here work hard to make you feel like you are on vacation. Amazing people, amazing service! Recommend dreams to anyone looking to have a great vacation.

Will Monyelle

I love this spot! The service here is fantastic, and the food is great. Still comes with the typical All-Inclusive headaches (not enough chairs in the shade, sometimes a long wait at dinner) but this particular location is great. The grounds are beautiful and large, the beach is good size for the guest capacity, and the rooms are well kept.

David Navarrete

Great view of the water, staff very responsive, got to extend our stay since it was a great beach area during seaweed wash-up season all elsewhere. Room 2503 great view south end of beach, great sunrise view, excellent sunset view, quality of room is outdated but kept neatly under control, not fancy, but will balance itself out by relaxing at the beach or pool area, enjoying fish tacos at the sports bar, or eating out at the buffet.

Laura B

We had an exceptional stay at Dreams Tulum Resort. The service was impeccable and highly professional. A HUGE THANK YOU TO LIDI, who truly made our experience even more special. I have stayed in many hotels in my life, but I have never met someone as smiling, kind, and caring as her. The hotel itself is incredible, with outstanding facilities. Our room was spacious, featuring a very comfortable King-size bed. Everything was perfectly clean and well-maintained. Thank you to the entire Dreams Tulum team for this unforgettable stay. We will definitely be back!

kelly mangan

I highly recommend staying in the Indigo section of the resort! Upon check-in, we were escorted to a separate area where champagne was waiting for us. Our room was incredible, with stunning ocean views and a bathtub. The best part of the Indigo experience was having access to the rooftop, which featured a pool, swim-up bar, and sushi bar (with other bites available, too). The pool was never crowded, making it much more relaxing than the rest of the resort. We also enjoyed a couples massage followed by a water therapy session, and it was absolutely divine. The entire staff was incredibly kind and provided prompt service throughout our stay.

Alana Haining

I recently returned from an amazing family vacation at Dreams Sapphire, and I just wanted to extend a heartfelt thank-you to the entire team for making our stay so special. From the moment we arrived, everything about the resort impressed us—the beautiful, well-maintained grounds, the cleanliness, and above all, the warm and friendly staff who made us feel right at home. Our group of 11 was able to enjoy quality time together, whether relaxing by the pool or sharing delicious meals at the buffet. Most nights, the à la carte restaurants even managed to accommodate our large group with ease, which was such a bonus! A special shout-out goes to the exceptional team members who went above and beyond during our stay: Mar and Monica from the entertainment crew for keeping the energy high and the smiles going. Felix, Gabby, and Michelle our poolside servers, for their attentive and friendly service. Wendy, Sergio and Ivan at the buffet, who took such great care of our family each morning and afternoon. Your genuine hospitality and upbeat attitudes truly made our vacation unforgettable. Some members of our group were on their third visit to Dreams Sapphire, and now I completely understand why they’ve kept coming back. Thank you again for the incredible memories—we hope to return soon to reconnect with all the new friends we made!

Lindsay Gray

This was an incredible resort. My husband and I were blown away with the resort itself, the food and the staff. The food and drinks were incredible, we never went hungry or thirsty. Omar at the preferred pool was very kind and attentive. All the bartenders were incredible. They were very experienced and all very personable, it was incredible watching them work the bar so seamlessly. The spa was incredible, highly recommend getting a treatment. Overall our experience was amazing, I highly recommend this resort to anyone.

Sir Bobla

Came here for a wedding and mostly enjoyed everything about my stay. The available restaurants were solid but the french restaurant (bordeaux) always had a long wait time and the asian restaurant was my least favourite of the 4 For the buffet make sure you get Alberto aka Happy Feet. He made our mornings start off amazing with his great service and attitude, kept going back and requesting to sit in his area because of how great he was The room was nice but wasn't in it much except for sleeping. The only negative was that the circulating fan in the center of the room was quite loud Lots of activities going on all day at the pool to keep people entertained, just beware people claim spots early but I did notice staff would remove towels from spots where people were gone for over an hour Not a complaint for the resort but when I went there was a ton of high schoolers on a grad trip being loud and obnoxious at the pool and the bar, so hopefully you dont have to deal with anything like that

Michelle Ravitch

I cannot believe that I was a bit scared to come here after seeing a couple negative TikToks and reading just a few bad reviews. This was probably the best vacation of my life and I've been all over- Costa Rica, Canada, the US, and Central America. The Dreams Resort at Sapphire is perfect for any age. You are greeted with champagne, and cold towels. They will escort you to your room in a spacious golf cart. One thing that my boyfriend and I both noticed was how genuinely hospitable the staff were, and how professional the service was. They even decorated for St. Patrick's day. The rooms were more than accommodating in terms of space and amenities. The front desk was knowledgeable of excursions, and the food was better than any buffet I've seen in America. This place reminds me of a cruise without the sea sickness, and with elevated cuisine. This place is pricey, but if you are looking for a relaxing escape, this is the ticket. Enjoy, you'll be glad you did! Thank you Dreams

Cameron Clark

After reading a bunch of reviews running down the food and other aspects of this resort, I was pretty close to changing my reservation. I'm glad I didn't, the food options were all pretty great, even the pool food compared to most resorts is top notch. The resort feels brand new, for example most public restrooms are immaculate. To others' opinions, there is the whole premium aspect for certain amenities, something to be aware of. Lastly the layout of the resort is a bit weird and causes the pool to be completely under shade by 4 or so in the afternoon. The pool could also be warmer.

Nicky Nash

Loved this resort. Perfect for kids! The beach is amazing. Food was great. Truly my only complaint would be that the hallways are very loud and rooms aren't very sound proof. But even with that I would still go back because it was overall a great place especially for kiddos. Staff were great too!

Dirk McGurk

Our stay had some minor inconveniences that started to add up, and I initially left an unhappy review. However, the head concierge, Carlos, reached out the next day and went above and beyond to improve our experience. He listened patiently to our concerns and took meaningful steps to make our final day fantastic. His attentiveness and dedication to guest satisfaction were greatly appreciated. Overall, the rooms were fantastic, and the staff and service were excellent. The kids’ playroom was the best we’ve seen at any resort. I (dad) loved the surf pool, my daughter enjoyed the pools, beach, playroom, and mime show, and my wife loved the pools, beach access, and our beautiful room. A few things to be aware of: • The club’s bass was audible in our 5th-floor room at night, making sleep difficult. We didn’t ask to switch rooms, but it’s something to consider for light sleepers. • As with most resorts, guests save lounge chairs early in the morning and leave them unattended for hours, making shady spots scarce. • The food was very hit or miss—some offerings were quite bad, most were just okay, and a few things (like the taco bar and Mexican restaurant) were very good. Nothing was excellent. • On windy days, there was an occasional sewage smell blowing in from the inland side, though we only noticed it on our first two days. While our experience started off rocky, the concierge team’s quick response made a big difference. Their commitment to guest satisfaction is why I’ve updated my rating to four stars.

M Cook

My husband and I just got back yesterday from staying at Dreams Vista in Cancun and we were amazed at how great the hotel was. The staff is so nice, the service is great, rooms were cleaned and serviced every day. We were celebrating our 27th anniversary and they put a bottle of champagne in our room. The pools were amazing and there were always pool chairs. The drink service for the pools was terrific. Jorge was one of our servers and he always came by asking if we needed anything. We went to all the restaurants and had no complaints about the food. Don't expect Michelin restaurant dishes and you won't be disappointed. Just a few tips; speaking of tips, always tip your server, no matter if it's around the pool, at a restaurant, bar, or at the coffee shop which is open until 11pm every day. These servers are working hard to make sure you have a great time. Also, when you arrive at the resort, you will be asked to 1) sign up for the preferred room package which gets you access to the rooftop pool (adults only) and a couple of extra amenities. We almost did and after one day, found out we didn't need it. We had access to everything we needed without spending the extra money. Our goal was just to relax and enjoy!! 2) You will also be asked to sit for a 90 minute vacation club. They don't call them time shares but they essentially are. If you sit through one of these, the sales people get very pushy. We didn't sit through one because we have no interest in a time share, but we did witness two women getting the whole spiel in the World Cafe restaurant and it was pretty intense. Like I said, they will call it a vacation club but it is essentially a time share. If you are just polite and stand by your "no, thank you" you will be fine. Luckily, we were only hounded by the staff our first day there and no more so it was nice to just sit and relax by the pool without feeling we were going to be pounced upon by a sales person. The spa is wonderful. They will give you some coupons and discounts for the spa so make sure you ask. Ana was my masseuse and she did a great job with my massage and facial. Overall, the stay was great. We would definitely stay again when we return. It's a safe area, checkpoints for all cars coming into the resort which is nice. We had no worries and it is a beautiful resort.

A.J. W

We spent 7 days at this resort during the first week of April. We chose to upgrade to a Master Suite which included preferred club. The rooms view was incredible. The food was overall good. We had some incredible meals at the Asian fusion, Italian, and the Mexican restaurant. We also had some not so great meals at the Mexican and Italian restaurant. Prime Vista was very good and the view is incredible. The buffet was good. We didn’t ever have dinner at it, but enjoyed it for breakfast. It’s a buffet which isn’t my favourite so I have no strong opinions on it. It was loud in there so we utilized the preferred club for breakfast. The kids club was a highlight to us with our two children. Our 3 year old couldn’t get enough of the fun the “explorers club” had which gave us time to spend with our new born and relax. The beach is small, but a nice way to escape the wind. Alvin was outstanding at helping everyone to ensure they were happy while on the beach. The wind at this resort was unreal. We had one day without 40km winds and even on that day the hotel found ways to pick up the wind. I can’t imagine this hotel is ever wind free. The wind was pretty loud and the noise in the actual room was very loud. Unfortunately we couldn’t use the patio due to the wind. I think the actual design of the hotel picks up a lot of wind. There is nowhere to walk with a stroller. There is always something going on entertainment wise which was nice to see. The spa was incredible and highlight for both my wife and I. The hydro walk was included in the preferred club and oh so worth the experience. Probably the nicest view I have seen in a spa. The preferred club is worth the extra spend for the beach area, restaurant and drinks at the preferred lounge. Not sure if they policed the preferred area on the beach which was annoying on the busy day. This will be our last time visiting a Dreams/Secrets. I am giving this a 3 star rating as Hyatt has just destroyed the Prestigious Dreams and Secrets brand. Things like top shelf liquor and fruit at the bar is completely laking, the amenities in the room are comparable to a 3 star hotel such as the shampoo, hair dryer and overall finishings. They over charge on everything that isn’t included from a $20+ USD charge to use the ATM to $170USD for a golf shirt.

Pranav Bokey

One of the biggest wastes of money it’s impressive. While the drinks and bartenders were amazing. All other staff were slower than molasses. Checking in needed a phd in Quantam mechanics to figure out, took an hour longer and they still got it wrong. Be prepared to wait 1-2hours to get a table to eat the most mediocre dishes. Everything here needs an app but the WiFi doesn’t work. That makes sense Get better value at any other resort. Stay in the hotel zone if you could.

Jennifer Westendorf

We came to the resort with a group to celebrate birthday's and our anniversary. When we booked this trip, we made the mistake of reading the reviews and went into the trip thinking the worst...but we were pleasantly surprised from day 1...The resort is beautiful and very clean,the entire staff was amazing, friendly and so very helpful. The birthday people in our group were treated like VIP guests with awesome decorations by the pool and a champagne shower😂 There was tons to do here..the food was absolutely amazing and contrary to the horrible reviews, Not one person got food poisoning. The pools were so fun and beautiful. If you come, make sure you go see Fernando at the poolside brick oven pizza spot and ask him to hook you up with the "Mexican candy" shot🤗 I can not say enough about the care we all received from the staff, especially Angel, Polo the pool waiter, Carlos the pool concierge, Fernando, and Margarito at the poolside swim up bar. They were just amazing!! The friends we came with have been coming to this resort for 5 years and we are so excited to come back next year!!!!

Bridgett Holderness

I had the best time at Breathless Resort and would absolutely recommend it to anyone looking for a fun, vibrant getaway! My friend and I went for a quick girls' trip, and this resort was exactly what we needed. There’s always something happening, and the staff really goes above and beyond to make you feel welcome and safe. From the moment we checked in (shoutout to Luis and Jorge for being so helpful) to the amazing service throughout our stay, everyone was super friendly, professional, and accommodating. The highlight of the trip was definitely the entertainment team. Big thanks to Angel, Luis, and Pedro – you guys made our time here unforgettable! Whether it was playing blackjack, darts, bingo, or joining in on water aerobics and water cycling, there was never a dull moment. The neon party was a blast, the sip and paint was beautiful, and the magic show had us all in awe. If you're looking for a place with endless fun, this is the spot. The main pool was definitely our favorite – it had everything: games, activities, a swim-up bar, and waiters like Ariel, who were always on top of keeping our drinks filled. Breathless offers a variety of dining options, with several delicious restaurants and a buffet. While we’re not usually fans of buffets, we gave it a try and it was fine, but honestly, every meal we had at the restaurants was fantastic. Definitely a 10/10 experience – can’t wait to come back! :)

Connie Zeender

Here's what I love: The staff (super friendly and attentive); the food (some of the better food options at an all-inclusive); drinks are good - I'd say on par with most all-inclusive; 3 pools that are clean; clean rooms; love the layout... not too big but spread out enough that you feel like you aren't stepping over other people; Gym was big enough for my needs and kept very clean. What I don't love: location on the beach... you can't really go on long walks on the beach because it's blocked off by brush and high tides. The beach directly in front of the resort is great... just don't expect to take long walks. Also, there isn't anything within walking distance off campus but that was fine for me because when I go to an all-inclusive, I plan to stay on campus for the most part.

Joyce Bullman

Just returned home from a much needed vacation. From the moment we stepped on the property we were greeted with exceptional service right up until it was time to check out to return to reality. All staff were friendly and attentive! Two BIG shout outs go to Sonia; our pool side waitress and Margarito the swim up pool bartender! Sonia never let your drink go dry and always brought you whatever you needed while you relaxed by the pool. She remembered what you drank after your first order! Margarito was friendly, personable, funny and made you feel very welcome at his bar. Both of these staff members are excellent at their job and we will go back just to see them again!

M W

Biggest regret of the trip. Room was nearly $1000/night — totally not worth it. Food was terrible. We tried Nebbiolo (Italian restaurant) — mussels were tiny and smelled bad, clams had no meat, fish was fishy. Couldn’t finish anything. Room service was no better — shrimp tacos were over-fried, soup was too salty, and the sausage on the pizza didn’t taste fresh. We ended up ordering McDonald’s and Japanese ramen (not instant noodles) at midnight just to eat something decent. From the moment we entered, it felt off — the lobby starts with a staircase, and even just walking around inside or outside, everything felt old and worn down. Room had a broken faucet, peeling furniture, and no hot water. Beach was narrow, full of seaweed, and poorly maintained. Plastic lounge chairs were uncomfortable. I tried to check out early, and one staff member actually gave me a hard time — even said she didn’t care what kind of review I write. Well, here’s the review. From her tone alone, I could feel how little they value guests — and I had booked one of their top suites. We left the next day and moved to another hotel called EDITION which is much much better. Would absolutely not recommend — especially if you care about food, comfort, or basic respect.

Joe Stone

Exceptional Service, Bruce my concierge went above and beyond for my special baby moon and I’m thankful for the great service we had at Secrets. Not as big as some of the other resorts, very laid back and relaxing. Would highly recommend for anyone not looking for a 24/7 party scene. Additionally, the treatment here is close to Diamond. They remember you, and it certainly shows. Lots of local shops nearby. Would also recommend you check out the massage place right outside the resort - take an immediate right and it’s across the street on your left. Pricing was half the price of the resorts and had an incredible couples massage that included a pre-natal (something the resort didn’t offer unfortunately otherwise I would of used the spa on-site) Great job also to the front desk staff along with the VIP individual Marco who assisted with extending me an additional night at a phenomenal price. Thank you all for your exceptional service, keep up the great work!

Ki H

Such an amazing experience. The staff are all so nice, there to help with anything you might need. This was my first time out of the country and at a resort. Would definitely recommend! Only downside my partner had was that there were only 1 or 2 restaurants open for breakfast and lunch. The market cafe was my personal favorite for breakfast they had many options. You can however order snacks and small lunch items by the pool. We didn’t get the chance to try all of the restaurants but heard many good things from other guests.

Matt Borst

Our stay at Secrets The Vine Cancun was absolutely fantastic! From the moment we arrived, we felt welcomed and cared for by the incredible staff. A special shout-out to Allen and Miguel from the entertainment team – they were so much fun and did a phenomenal job keeping us engaged in the activities. Whether it was poolside games or evening events, they made every experience lively and memorable. The service throughout the resort was excellent. Everyone we encountered, from the wait staff to the housekeeping team, was friendly, attentive, and helpful, always making sure we had everything we needed. The resort itself was very clean, and it was clear that cleanliness is a top priority here. The food was also a highlight, with plenty of delicious options to choose from. Our favorite spot was the Sea Salt Grill. In the evenings, there was always something fun going on, with a great variety of entertainment to keep things interesting. We loved the mix of live music, shows, and themed events, which really added to the overall experience. Overall, Secrets The Vine Cancun was a perfect blend of relaxation, fun, and luxury.

San L.

Review: 4/5 We have stayed at this hotel before and have always had a wonderful experience. As usual, the food and service were excellent, and the staff was attentive and professional. However, during this stay, we did encounter a couple of issues that were disappointing. First, the ceiling in the toilet area of our room developed a leak. Thankfully, the butler quickly arranged for us to be moved to a new room. Unfortunately, the mattress in the new room was extremely uncomfortable, but once again, the butler took care of the issue by having it replaced. While we appreciated the prompt attention to these problems, dealing with them over the first two days of our stay was not ideal. Additionally, we were celebrating our birthdays during this trip. Aside from a banner on the door, there were no extra touches to acknowledge the occasion—not even a small upgrade after the inconveniences we experienced. Given the hotel’s reputation for exceptional service, this left us a bit disappointed. Overall, we still enjoyed our stay, but we expected a bit more in terms of attention to detail, especially considering our past experiences here. We’ll likely return, but we hope for a smoother experience next time.

Kimmo Korhonen

We had an amazing experience at AVA Resort Cancun! From the moment we arrived, everything exceeded our expectations. The hotel was spotless, the restaurants were fantastic with a wide variety of delicious options, and the overall service was top-notch. A special shoutout to our concierge, Mary, who truly made our vacation unforgettable. She was incredibly attentive, helpful, and always went the extra mile to make sure we were comfortable and had everything we needed. Her personal touch really elevated our stay. Highly recommend this resort for anyone looking for a relaxing, luxurious getaway in Cancun. Can’t wait to come back!

Sushmitha B

This is a brand new resorts with over 1800 rooms, each room facing the beautiful sunset and sunrises, which is rare! Food court 24×7 was amazing and has great quality in each and every item you pick, from coffees to margaritas. Lunches by the pool, hot pools by the extreme south and north ends of the hoteld are marvelous. Wings, mac n cheese , pizza with soft and hard drinks until 6pm. And fancy restaurant serving lunch by pool that doesnt require fancy attire to dine by the pool is awesome. People are so friendly and appreciate even 1$ tip,, doesnt mean you only give a 1$, but just saying...! Restaurants that you would book for the night are not all that awesome but they are decent and good quality dine-in experience. Minami, Veranda italian are good. Night pub within the south tower shouldnt be missed ! Front desk is very helpful and they have 24x7 visitor services. Room service available if you want to stay in your room and dine in. Size of swim pool is about 3 miles long...and has opportunity for kids to experience kayaking for no extra fees in the pool. Restrooms are super clean and modern, very nicely maintained. Spa is good too but i do not recommend as the therapists that i attended was ok. I highly recommend hair salon, they did a great job hair wash, blow dry and styling on the last date night of our vacation period. Five star ! Overall quality, maintenance, service and food were awesome ! Few things to remember - Its few mins from airport so you will hear sounds of flights now and then, did not bother at all, but for few it may ! And the beach is still being worked upon, meaning as of march 2025 there is no access to beach like other resorts. However you can absolutely walk to/by the beach and its barely few steps away from the pool. Life guard is available at pool and beach with limited sight and has lots of chairs and even provide drinks by the beach.

Brontie Khalili

Love this hotel! All inclusive, kid and adult friendly. The buffet was delicious, always open and had great quality food with lots of different options to choose from. All the restaurants were beautiful and lots of different cuisines to choose from. The service was amazing, all the staff were friendly and always asking us if we needed anything at all times. The rooms were all facing the ocean , and were very clean and pretty. Shout out to Alejandro and Roberto at the buffet (called the plaza max), for giving us exceptional service! They were smiley, friendly, and very attentive to us the entire trip. Another shout out to Fernando who was always available to drive us with the golf cart around the hotel and for being so friendly! Will definitely come here again!

Abeer Kizy

Loved Our Stay at AVA Resort Cancun! We had an amazing time at AVA Resort in Cancun. The hotel is beautiful, clean, and right on a gorgeous beach. Our room was super comfortable with a great view. The food was delicious with lots of options, and the staff were always friendly and helpful. There were plenty of fun things to do, or you could just relax by the pool. We really enjoyed our stay and would definitely come back!

Figaro Junior

I have stayed at Ava twice, and both experiences were extremely disappointing. The first time, I encountered flooded rooms, mold, and air conditioning malfunctions. The rooms had a musty smell, and I experienced water leaking from the walls. I had three different rooms, and all of them had issues. The management offered to upgrade my room for my next visit to ensure a better experience. Unfortunately, my second stay was even worse. Upon arrival, my room wasn't ready until 6 PM. I specifically requested that they check for any water issues, and they assured me the room was fine. However, as soon as I entered the room, it was flooded again. I had to change rooms multiple times during my stay, even sleeping in the lobby at one point due to the damaged rooms and water infiltration after it rained. The air conditioning broke again, and I was told by maintenance to leave immediately because of the mold and lack of AC. Additionally, my daughter had an accident by the elevator, where she split her forehead open on sharp edges caused by poor workmanship. It created quite a scene in the main hallway, with blood everywhere. Fortunately, the employees were very helpful, and a nurse arrived about 10 to 15 minutes later after I and the staff had cleaned her up. After evaluating her, the nurse suggested we go to the hospital for stitches, which I already anticipated. She indicated that the service would cost $50. Service for showing up late and using Alcohol pads. Told me while I was still attending my daughter. Perfect time and place to advise me. Despite these issues, the staff eventually moved me to a room without flooding or mold. They asked how they could improve my terrible experience, and I shared my frustrations regarding the entire vacation that was ruined. The manager, Stefany, at the front desk, promised to meet with me before my departure to discuss compensation. I was offered four nights free, but I felt that this wasn't sufficient given the circumstances. Stefany assured me that she would follow up in a few days, but that was back in January, and I have yet to hear from her. After dealing with flooding, mold, and having to sleep in the lobby, along with my daughter's hospital bills amounting to $2,000 (in addition to the $50 for the nurse's visit), I am left wondering what kind of compensation the hotel should offer me. My total expenses for flights and hotel exceeded $7,000. I am still waiting for Stefany to reach out. Will she? I hope this message will draw attention to my situation and prompt a response from her or a supervisor at the front desk. I wish I could post a video that shows the leak and the flooded carpet. If not resolved, I will next go to Facebook and post my videos as well.

GG MIA

Maroma beach is one of the top beaches in the world, and it shows. The staff work so hard to keep it pristine and free of seaweed. The rooms are cozy and elegant and the swim out pools perfect for a little romance away from the crowds. We had a spectacular time, and the service was top notch. The bars have a wide variety of fine liquors and there are several restaurants available. I found the huevos rancheros to be my favorite breakfast order when using room service. The property is impressive. 5 stars all around.

Catherine Carmichael

Secrets Maroma is the best all-inclusive I’ve been to! The staff were amazing and the service was top notch. Our concierge Roberto was absolutely amazing. He reached out to us daily to share what was going on the following day to make sure we could plan what we wanted to do accordingly. The beach, pool and activities were amazing. Our favorite staff were, - Torino and Patricio the cat in the preferred lounge. They provided such a welcoming atmosphere and amazing drinks. - Alfredo and Carlos in the preferred beach club. They were so much fun to be around and they kept the mimosas flowing. On the last day they had a special breakfast treat for us and it made our day. - Wilbert in the preferred beach club who provided us amazing service and the best night caps. We are truly so thankful for all the staff and the experience we received. We will definitely be back!

Bradley Williams

This has been the absolute best vacation I’ve had in a very long time. Do yourself a favor and book this resort. There are plenty of food options. The staff are incredibly kind. And the amenities are way more than you would ever expect and need. It is an adult only resort. I personally came here alone and majority of the people I would say are couples. that has not stopped me from having a good time and enjoying the environment. As far as the rooms. The rooms are incredible, and the amenities within the rooms are absolutely phenomenal. Staff keep your room, clean and filled at the mini bar. I’ve been to probably three other resorts in the past four years and nothing has compared to this.

Hillary Truong

We’ve been wanting to visit Secrets Maroma for a while, and it was absolutely worth the wait! The white sand beach is stunning with no seaweed or rocks and the resort’s welcoming vibe and amazing staff made our stay unforgettable. We stayed in the Preferred Club Suites and had Roger as our personal concierge. He was friendly, calming, and made sure everything was perfect. The Preferred Club staff was incredible — they made us feel so special and served up the best drinks. Bernardo surprised us with so many creative, delicious drinks that we loved! Mauricio took great care of us on the beach, and Issac gave an excellent welcome presentation with helpful recommendations. We loved it so much we even upgraded our UVC membership! The resort is spacious, the food is fantastic, and to top it all off, the team made our birthday an unforgettable experience. Our only regret is not staying longer. We’ll definitely be back and highly recommend this resort!

William Ward

This is a wonderful resort, simply wonderful. Gorgeous rooms, stunning scenery, and delicious food. There is an amazing team making amazing lunches at the Barefoot Grille. Maria, David, and chef Daniel prepared two of the most delicious Mexican seafood dishes I have ever had. And they made our anniversary very special and memorable. Thank you so very much for a wonderful holiday.