AM Resorts in Mexico

Stylianos Kutob

This all-inclusive beachfront resort offers a perfect blend of luxury and relaxation. Spacious rooms boast ocean views and modern amenities. The food is a highlight, with five restaurants serving diverse cuisines from gourmet Italian to fresh seafood. Three pools cater to different preferences - a lively main pool with swim-up bar, a quieter adult-only option, and a kids' pool with water slides. The white sand beach is pristine, with ample loungers and attentive drink

Jenniffer Luitze

Beautiful resort, excellent service. Very mindful of gluten free and attentive. I felt spoiled and pampered instead of an inconvenience because of gluten allergy. Room was beautiful, food and drinks are delicious. Coco cafe is a must for coffee and snacks!! Beautiful sunrises here! Contact me for more info or to book your amazing vacation!

Rebekah Walker

From the second we walked into the hotel we were welcomed with warm smiles from all the friendly staff. The staff did an amazing job at making us feel at home. The first night I accidentally missed a step and sprang both of my ankles. They saw I was having trouble and immediately helped me and from then on they continued to check on me to make sure I was comfortable. Everyone was so helpful throughout our whole stay. From helping us find activities to do, to renting golf carts and just simply having good conversations. During our stay we experienced hurricane beryl and I will say they did an astronomical job at keeping their guests safe. They also were very quick at cleaning up after the storm so guests could get back to enjoying the pools and the hotel grounds. The hotel also had different activities going on through the stay so there is plenty of things to do. I recommend renting a golf cart to drive around the community. Room service was amazing and pretty quick every single time. There are different restaurants and places to eat in the hotel and around the property. Dolphin experience was a must do! Overall I would be happy to come back at stay!! It was such a positive experience! Thank you Dreams for making this a vacation we will always remember.

Br. Alberto Varona

So far, the food has been yummy enough, and the water experiences have been good enough to warrant a higher review. Also, the spa has some good deals, and those experiences have been wonderful! Unfortunately, they suffer from what many humid environments suffer from: mildew smell everywhere! Fortunately, this is very resolvable. They simply need to get dehumidifiers into every single room and laundry room. The rooms and the linens will stop smelling mildewy. Some of the hallways may still smell mildewy because it’s unavoidable in humid areas like this. Nevertheless, the pervasive smell in the rooms and linens would be resolved. Also, while it may be more expensive to have HVAC with dehumidification, it will save on overall energy eventually. Many people keep lowering the temperature just to get the humidity under control in their rooms. We would all be very satisfied with 72°F but we’re keeping the rooms at 66° to bring the balmy feeling down. P. S. The elevators have been a real problem the entire time we have been here. One was out of service completely, another started glitching and becoming immobile on different floors, and the third is a service elevator that doesn’t seem to be servicing the different floors.

Stephanie Karalis

This resort was peaceful and a perfect getaway for a week. The staff is especially nice and welcoming. The rooms were clean and maintained twice a day which was great. Although this resort seems small, there were plenty of great food options to choose from and nightly activities/entertainment. Absolutely worth the price!

Hailey Zeunges

I was looking through the reviews of the place and I saw most were posted by adults, I thought it would be best to get a review from a teenager in case you have kids. Absolutely not worth it but let’s start from the beginning. When my family and I first arrived at the Cancun airport we were charged $633 because we brought an extra carton of cigarettes so everyone was already in a bad mood. When we got to the hotel the staff was super sweet and helpful but our room wasn’t even ready yet (we arrived at around 12:30 and it wouldn’t be ready until 3:00). The room was alright but could’ve been better. Later that night when we went to have dinner there was barely any restaurants open and some didn’t even allow kids or had a super strict dress code, The food was mediocre but the steaks were good! But the drinks were extremely watered down even the sodas. Also, Room service is a joke it takes 45 mins- 2 hours just to get chicken nuggets and a piece of cake and they messed up multiple times. Me and brother ordered cheese pizza, pepperoni pizza, and 2 pieces of chocolate cake…we got carrot cake and 2 pepperoni pizzas 😬…I did celebrate my birthday during the trip and they do know how to celebrate! One of my favorite parts were the cats they were super friendly and sweet. For kids, there wasn’t much to do honestly but there was a kids club (13-17 yrs old only) and a couple of games near the lobby like ping pong or chess. If you’re staying in the 600s building be prepared to be RUNNING from moths the size of your palm and then walking home to a bunch of them surrounded your room doors. Honestly was not worth it at all, go to Florida😒.

Chrissie Skittrall (Cskitts)

We stayed here for 10 nights and had an amazing experience. The entire package from resort to service to food was probably one of the best experiences I have had. I would definitely return. In my opinion, the Preferred club is worth it for the separate lounge and adult pool alone. Although we upgraded this with the hotel directly as it was far cheaper than the travel agent we used. We were also lucky enough to be there when the beach was clear. Special shout out for service to Jose at the Adult pool. You definitely deserve the credit, you don't stop.

Olivia Newton

We just finished 5 days here and we LOVED it. We did not do any excursions or tours so I can't speak to those. All of the staff were super friendly and accommodating. Our room was very clean and hospitality was on point with replacing our mini fridge/linens every day. The variety of on site activities is pretty good, they try to provide different things for all age levels. The main pool is huge but if you're not used to sun, definitely go early to get a shaded spot without paying for a cabana. The resort is on the beach which makes for a beautiful view and a great ocean breeze. Be prepared to walk and bring neck fans, it's hot. Barring one meal from the quick bites place next to the pool, all the food was delicious and we never got sick. I'm sure there are lines during the busy season but we came at a slow time so we never had to wait. It's first come first serve except for the teppanyaki service. Room service was 45min-1 which I think is good, it's probably longer when busier. We upgraded to preferred club when we arrived, it was great but for us not necessary. We did enjoy the ocean view room and some perks. AC could have been lower but nothing to really complain about. 10/10 will recommend this resort to friends. Thank you Dreams Sapphire!!

A K

We stayed at this resort with our two kids (2&5) during the second week of September. The shows and service were good. Overall we had a good experience and enjoyed the Coco cafe, revive bar, and preferred club. The reason for only 4 stars is because of the inconsistent air conditioning inside the buffet restaurant. It was uncomfortably hot the first two days we were there with limited air circulation but improved the last 3 days. Additionally, the main pool is mostly 4.6 ft deep with limited shallow areas for younger kids to play. It is only shallow near the stairs, pool chairs, and the pool bar. There is a splash pad with a wading pool but it seemed geared towards toddlers. We received excellent service from the following: - Paola at the Explorer Club - Paola, Eloy, and Miguel at the Blue water grill -Jesus at El Patio All the servers at Coco Cafe

Ronnell G

Recently stayed at this resort and we really enjoyed it. There’s an adult section and a great family pool. The pool entertainment staff were incredible and they know how to work the crowd. The games were awesome and the daily activities were just right. Overall, food was amazing and the rooms were good. Only feedback I would add is to close the bars on time and not 10-15 minutes early. This was more at night at the preferred lounge however it was a great stay! Thank you for a great trip. We will return!

Kathryn Baxter

This is our second trip to Dreams Riviera and it exceeded the expectations even coming back! The VIP services for Preferred Guests are amazing and Victoria was such a help this time! Their attention to detail and point to make everything special is always felt and reflected. The room itself was amazing, our view was perfection being ocean front. The beds are comfortable and the room itself was so spacious. Our house keeping was always on point and turn down service was the cherry on top of a long day of relaxation. Everything was seamless and they made a point to leave champagne for us one night without asking, knowing we were celebrating our anniversary. The resort itself is very clean and the food was delicious, specifically at Portofino! The outside bar staff was delightful and always gave us a good laugh. Nothing short of amazing! Highly recommend.

Sam

Some of the staff are great! There were three in particular that made our stay wonderful. However, there were some that just made me want to leave at that exact moment. The food at the buffet isn’t great. Our first night there, a roach was cruising by us as we were eating and insects were found in our food. We went to have a conversation at the lobby (which during our 6 day stay, there was no supervision/ manager). They said what would you like me to do, as in trying to get us out of the way. There was one specific person that was so rude, and he works for the spa. The rest of the people in the spa are amazing, but this one person needs to be coached on customer service. The beach was warm but so many jellyfish. You’re able to see that the other resort right by it has some type of restriction / net that could possible be for this. We had to walk across the hotel after being zapped by a jelly fish since the beach was always without any personnel from the resort itself. Honestly I would not recommend this place, even though it is not because of most of the staffs fault. Seems that it is just poor management.

Lyshaun Ellis-Phillips

My family and I had a wonderful and funfilled time at Dreams. The staff were friendly and always smiling, and their service was top tier. The room service was excellent, and the room was clean and modern. Resort is very beautiful, my daughter enjoyed the main pool, she had so much fun. The food was delicious. We had a wide variety to choose from, I enjoyed the seafood the most because I am a seafood lover. We just got back home, and my daughter is already sad and wants to go back. We will definitely visit again in the future.

Phileta Rio

Exceptional service!! Every employee is helpful and polite. The mattress on the fold-out couch was unappealing. My sister chose to just sleep on the sofa itself...but then she is very short so she fit. A lot of the food at the restaurants seems to be ready-made for the microwave, not cooked fresh. Not what we expected for $350/person/day. Breakfast is your best bet. The beach access is kept clean with lots of chaise lounges. They provide activities of different kinds every day.

Tanya Ocana

This Dreams location was selected by a friend for a wedding and I have not one bad thing to say. The service was excellent. I decided on the preferred club and can say it was worth it alone for the lounge access and easy check in. In the beach club Armando and David always took care of me and made sure I had everything I needed. In the lounge Blanca and Heriberto were attentive and so fun to interact with! The food was great and the attention to detail at the wedding was impressive. I will definitely be back!

Ivette Arroyo

I really enjoyed my stay at this resort. The food was great and the staff was amazing. Edgar is extremely friendly and has an awesome attitude! He was very attentive along with Kenya, Rene and Javier! They were all amazing!!! The resort is very clean and was not crowded at all.

Stacy McGowan

This hotel and it's staff were amazing. The food and drink at all of the restaurants was exceptional. The service was nothing short of exceptional. Every single employee was kind, chatty, accommodating, and very professional. The front desk staff really bent over backwards to help us when we had to change our reservation. Kudos to the front desk manager, the concierge named Victoria, and all of the staff for helping us. The grounds were immaculately kept and the resort was super clean and easily walkable. The beach was beautiful as were the very spacious rooms. We will most definitely be back. I would highly recommend this resort to anyone celebrating as a family or with children as well.

p p

The variety of food was great! Good restaurants, not only buffet. A must at this resort is to have the chance to have Edgar at the Portofino restaurant as a waiter (the best waiter of the resort). Absolutely fabulous service! He made us feel like we were friends! We went back there for breakfast EVERY morning during the week. I really recommend !

Peter Trend

Sugar bar was amazing. Jamie, Edwin and Christian were the best bar tenders in the whole resort. Great service. Really helpful. Good advice. Always wearing a beaming smile. Made every evening a real pleasure.

Joshua Bemis

Ramiro made hanging out at the Salty Reef an amazing experience. His personality made him one of the best bartenders. We enjoyed his service and company! Went out of his way to make sure we all were taken care of from the moment we walked up each night. The room service was great. The food at each of the restaurants was very good. The Spa service we received hands down was top-notch. The only negative I have about the resort is the dive options. So many local dive shops and within 10-minute dive locations, that it was ridiculous to try and send us an hr away for one of their preferred companies.

Damika Brehon

Recently went for my son's wedding. It was over 60 of us on this trip. Several had issues with their rooms, the staff, and the food. My room was great! I had positive interactions with the staff and had a spa treatment that was amazing! I was not impressed with the food. I was surprised that you had to pay for some steaks at one of the restaurants. I travel all over the world and have stayed at many all-inclusive resorts, and I never had to pay for any food unless it's private dining. Overall, I enjoyed my time here but probably will not return.

Amanda DeSouza

I recently stayed at this resort and I had an amazing time! All of the staff are kind and very welcoming. Gladys from the spa gives the most amazing massages and Max and Samuel from the entertainment team are very funny and amazing at their jobs! There were a lot of food options even room service until late at night if you get hungry. We also went golfing at the golf course beside the resort my boyfriend really enjoyed it and it was super easy to get there you walk down the beach and an employee picks you up in a golf cart. It was about $116 USD per person for a round of golf. All in all my boyfriend and I had an amazing trip.

Phong Hong

If I could give this a ZERO I would! My wife and I booked a stay here for 6 days and 5 nights. We planned to go golfing, and paid for ocean front where we could walk on the beach and be near all the amenities. We get to the hotel, they made us fill out all our paperwork, take copies of our passport and when that was all said and done. They said their air conditioning unit was down and we wouldn’t have a room and they would move us to another Hyatt Ziva. WHY ASK US to fill out all the paperwork and a copy of our passport if you knew we couldn’t stay there. The drive to the other hotel was 1.5 hours and it’s south of Cancun where all the shopping and restaurants were at. We paid $250 to have our golf clubs shipped and we complained to the manager that this is NOT what we paid for. We also paid for transport from airport to hotel and back ahead of time. Next they said we can still go golfing there. Rent a taxi for $150 to go golfing. We had zero choices. Either take the Hyatt or find a different place. After a 10 hour trip from the US. We took the hotel. It costs us $120 to rent a taxi both ways to get back to Cancun to go shopping. Wasted $250 in luggage fees for our clubs. Wasted another $220 fees for transportation to hotel and airport. This is one of the worst experience I have ever had traveling. Absolutely the LAST TIME my family and I will ever use a Hyatt hotel. If you want garbage service, come to this place. Absolutely horrible… AFTER ALL THIS, they wanted to sell us some dumb timeshares to their hotels. What a joke!

Daniela Palacio

First time staying at this resort and my family and I were very impressed! We had looked through a few options and we’re so happy we went with Dreams Vista. The hotel is very clean and you can tell they take great effort into keeping it looking like that. The rooms were spacious, clean and nice. The food was great! The buffet had great options, the tacos were absolutely delicious and all the restaurants had a lot of great dishes as well! The beach area is not too big but we were able to find a seat every day we were there and Diana at the barracuda beach bar was extremely attentive. We always had a drink in hand thanks to her. Another spot we loved was the cafe on the lobby level, we went there numerous times and Isabel and Iris were so lovely and gave amazing service. The hospitality and guest experience at this hotel was wonderful thanks to their amazing staff. Overall we had the best time and would for sure recommend this resort to family and friends! -Daniela & Manuel

sal

The room was really nice. The beach and the resort was beautiful as well. However, the room service was driving me crazy. When you call them to come pick up the dishes, they don't show. When the house keeping cleans the room, they choose to leave the dishes outside at the door.... which was left for 2 days... even when we told them to have someone to come get the dishes...

Kayla Winters

We stayed in the tropical swim up room and it was amazing! Comfy beds, they kept up with clean towels and linens. We had a BLAST with Memo, Pedro and Andres! Manual at Spoon was so friendly and took care of us. Julio served us drinks at our swim up room and so many other employees who made our honeymoon memorable. Pros: felt safe, very friendly staff, well organized, clean. Cons: food could be better, room service food was cold and overcooked. most fun events happen only on the weekends. Not the greatest beach area. Overall we would return, mainly because of the staff!

Anjeleice

Me and my two friends went here for five days and we had an absolute blast! We had so much fun at the pool with two of the workers on the entertainment team David and Kevin. They did a great job getting everyone involved and making great conversation with the guest, all the games were so much fun. The bartenders and staff were all very kind and welcoming and made sure that we were comfortable and had a great time. The food was very good and so was the club. I love the After Dark club the most the karaoke, is it lots of fun. If you do come here you should definitely give it a try and sing a song , we had a very smooth trip. We didn’t have any problems. The room was very comfortable. Room service came at a good time and the view is absolutely gorgeous. I will definitely come back here again I love how there’s two separate pools, a party pool and the more calm pool. Thank you!

Kittie Fong

Staying at the Secret side. Quieter crowd in the daytime. Staff are excellent. Rooms are nice size. Was given a 2nd level room close to the pool repair in the next building and blocked by trees, so very dark. Asked for a new room. Now have a beautiful view of the beach. Much better location.

Brooklyn Butch

What you are shown online is not what you will get , I paid for a room with a ocean view and I got a room with just the view of Palm trees , I made a contact with the front desk and a manager to address my concerns . I was told they would do there best to move me and accommodate my concerns , but unfortunately it was all lips service. I reached out to Hyatt customer services but got little to no satisfaction at all , because they immediately pushed it back on to the resort itself . I gave them pics and videos of exactly what I was looking at for Four days and what I was told I was paying for . It’s terrible business practice when you can’t own up to issues and fix them and move on .

Alyssa Gomez

This was by far the worst place I have ever stayed in Mexico. Came for a bachelorette party and we did make the best of it. The food was awful. I know all inclusive hotels do not have the best food however this place had awful food. Drinks are also terrible! I am in Mexico and can’t get a decent margarita that’s a problem. I wound up drinking beer because that was the only decent option. The other issue is the smell. When we got there it smelled of sewage. The smell faded until our last night when we had a big storm. I’m guessing they have a sewage issue, not sure what causes the awful odor. Our rooms were supposed to have bathrobes and slippers. I had a robe no slippers and my other friends didn’t even have robes in their rooms. One of my friends room was never cleaned she kept having to request for house keeping. None of our mini fridges were restocked. The worst part of the trip is the beach! I don’t pay money to sit in a pool I can do that in New York. I travel for beach, and at this hotel you can’t enjoy beach. The sand is so rocky that you literally can’t walk in the water. Another major issue was the restaurants. The staff checking in told us they don’t take reservations and we could find what restaurants are open by using their app. However, the app is inaccurate stating places are open that are not! We arrived on a Sunday and they should have informed us to eat at the steak house that night because it’s only open three days a week. The Asian restaurant was closed our entire trip. The only saving grace this place has is the staff. Pasquale at the buffet is awesome and so is Daniel the Maine pool bartender. Overall I would never return or recommend this spot to anyone. Not worth the money at all!

Jason Armstrong

Close to the airport with a beautiful soft sand beach. There are a variety of restaurants with great good and great service. Plenty of places to have a cocktail. My favorite is three pool side service. So fast and friendly. They make sure you enjoy every moment. We have been here multiple times and we'll be back.

Shawna Quinn

No. No. No. 1) There is a MASSIVE fireplace in the lobby that is always on and it's so hot and stagnant. You come in from the heat outside to a big burning fireplace that's on all day and you can't escape the hot stagnant air. We woke up every night sweating because the entire hotel feels like it doesn't have AC. 2) My husband described this resort as "a cruise ship on land with worse food." 3) I would have given the room a 5 because the junior suite is big but the beds and pillows are not comfortable and at night there are cockroaches running around the floor. 4) I hated this resort the first 10 minutes we were there because we were so excited to be there on our honeymoon, just got married the day before and wanted to be celebrated and welcomed, and instead...they pulled us aside AFTER checking in and made us sit with this sales person who tried for 15 minutes to upgrade us to another room. We said no 15 times to this sales pitch and they kept pushing. What a rude way to welcome newlyweds to your hotel after a long flight. Sitting in the lobby being sold on things we don't need. When she finally realized we were not buying anything more (we spent over 2k for 4 days already) she begrudgingly told us "the front desk lady wants to see us again." We were confused because we had just checked in so we went back and that's when she charged us...so they sent us away to try and upsell us and then charged us once they realized we weren't spending more. 5) The piano bar is worse than cruise ship entertainment. SO cheesy-both the performers and aesthetic. 6) The "sports bar" smells terrible. It reminds me of an old gym smell. Like rubber mats and unclean environment. 7) Last, I don't know how this is possible...but we had 0 good Mexican food in Mexico. This resort is all-inclusive, which is nice, but the food is terrible, room service is terrible, lines for all the resultants. You're better off staying somewhere not all inclusive and enjoying outside restaurants...may even be cheaper too. We will be re-doing our honeymoon next summer in Hawaii...that's how bad the customer service was here. I think the high rated reviews on here are fake...If for some reason you give it a chance...walk away from the sales people after checking in. They're rude, pushy, and they're trying to upsell you on things. They also make you feel bad if you say no. It totally set a negative tone for our entire stay.

Nick Mora

I’m on day three of my stay, and I feel the need to write a review—even though I never leave reviews. The food is good, but that’s about it. The resort is boring, with very little to do during the day, and the entertainment has major room for improvement. I came to Mexico expecting a lively vibe.The nighttime activities are okay, every other day there is a DJ, but the live is music is super boring. The food at the pool is disappointing. You can only order tacos, and they’re plain—literally just steak or chicken on a pita, with no sauce or veggies. The chicken wasn’t even marinated. I’m in Mexico and can’t get good tacos? They even ran out of quesadillas and steak tacos, so I could only get one order of steak tacos. Again the entertainment puts you to sleep at the pool. If you want to hang out with an older crowd, eat bland tacos by the pool, and be bored, then Secrets The Vine might be for you. This resort is not meant for anyone under 50. The service at the pool and restaurants is super slow for food and end up waiting an hour for food. The rooms are simple, clean and beds are comfortable. I will say the waiters/bartenders are friendly. The sports bar has smelt extremely horrible all week like dirty mop water. Must also mention that they are constantly bothering you about paying extra for the free shows to upgrade and get 1-3 bottles of wine, when we are already at an all inclusive. I’m not sure how this resort has such a high rating—must be old, introverted people leaving reviews. As I was writing this review my family received their tacos and didn’t eat them because of how gross they are hahah! (Not just me with the same opinion)

Matthew Cluck

Overall solid for the price. Excellent, friendly service. Always waited on and treated well. We had some maintenance work near us that was super loud, and after we complained they promptly moved us to another better room without hesitation. The rooms overall were very nice and clean with great views. The food was decent. It’s about what you expect from an all inclusive. The breakfast was 100% the best meal/restaurant. Tons of options at the buffet. The portions at the other restaurants seemed pretty small, but maybe I’m just an American. You can also get room service if you aren’t full, but it took at least an hour each time. Not a big deal though and I understand. The pool area is not the best layout nor that pretty. You can’t really see the ocean that well from most angles. Also no swim up bar seemed like a big miss. Plenty of chairs though and you get waited on. The property is on a small footprint and I think I prefer the traditionally larger all inclusives. This one felt like a regular hotel in that regard. The lobby and main areas had no AC. This was by far the biggest con. You can’t really hang out down there since it is so miserable, and it seems like this has been an issue for a long time going by older reviews. Again, overall a nice stay though. Last thing—don’t bother doing the $200 resort credit thing they offer. It’s a time share thing and it also can’t really be applied to anything.

עילי בללי

We’ve stayed for two nights. We’ll start with the less nice experiences; The service in the hotel restaurants is very slow, the waitress are nice, the food is mediocre despite the “Blue water grill” restaurant. We found a cockroach in our room but the reception helped us and upgraded us for free. The good things were the hotel facilities like the pools and the hotel employees were very nice and helpful. FYI - you can’t smoke inside the hotel and there are no smoking areas.

Marco Rosado

The entire experience is amazing. From the comfortable rooms on any floor to all the events and services this place has to offer. Not all of the food is great everywhere, but the buffet is a HUGE plus. Breakfast has a lady that makes quesadillas and other items from scratch. The service gives you a pampered and catered feeling that screams Secrets Resorts quality. They really do go above and beyond to ensure your stay is more than adequate. The speed of this amazing service is slightly slower. It honestly didn't bother me, possibly because it'd be impossible to have the staff provide us this quality of service at the drop of a hat. Please be understanding and relax at your vacation as they are really working hard for everyone. Please stay away from the Unlimited Vacation Club. Not because it's a time-share, but because their treatment is pretty abysmal. Luckily, they aren't part of Secrets. To recap, great food, amazing rooms, great service, and definitely recommended to come for any event or vacation!

Zina DeLanders

A fantastic week in paradise. Everything was exceptional. Every single person we met made us feel welcomed and went above and beyond. Just a few special shout outs to Antonio in the World Cafe and Guillermo, our concierge. A very huge thank you to Sebastian in Entertainment. He is a prize and Secrets is lucky enough to have him. He even came out to the bus when we left to say good bye. Keep up the great work Secrets - we'll be back

Meryem

Rooms were very nice and the resort was overall very clean. The service was great and the beach was beautiful. The resort was smaller than expected but good for a short, quiet getaway. There is not much to do other than go to the beach so it’s good for relaxing, however you can book tours outside of the resort. I’m giving this place a 4 because of the poor quality food. While there are many options at the buffets and a couple of other nice restaurants, the food was overall disappointing. There’s hardly anything Mexican and the food is very catered to Americans. If the food were better, it would have been a better experience. Otherwise a beautiful resort.

Taylor C

We had such an incredible experience for our honeymoon. Everything from the food to the service was perfect. Specifically, our concierge Eli (building 15) went above and beyond to make sure our stay was perfect. He was so nice to us and was always checking in to make sure we had everything we needed. He answered our questions and just went above and beyond. Marvin also made our trip that much more incredible. His service to us on the beach and at the pool allowed us to relax as all of our needs were being met. He was quick with our drinks and such a nice guy to interact with. Overall everyone on the staff was amazing. We can’t say enough good things about the resort and are already looking forward to returning.

o b

The resort is amazing! Definitely stay here. My sister and I came here for 5 days and they had events and activities all week long. I think the best part of this hotel is the amazing staff! The kindest people and always were ready to help. I’m amazed at how hard they work. Special thanks to Sara, Sebastian, Omar, and the entire entertainment crew! You guys are the best!

Melissa Wiegele

Where do I start? I rarely leave reviews but this place deserves one. To start… Staff is wonderful. Much of everything else was pretty awful. This place is under construction and should not be open yet. Half of everything isn’t even open and caution tape all over. When we arrived there were buckets everywhere, water running out from the ceilings, windows, everywhere. Staff was cleaning up water at every turn. Literally water everywhere. There was visible mold throughout the resort & spa. When we left right outside of our door they were cutting open the ceilings to remove the visible mold that was coming through that was not there two days before. It was everywhere! Everyone in our group was complaining of being stuffed up and itching eyes. One person in our group demanded to switch to another room after entering his room yellow water was coming up through the tiles throughout the room. Showering was interesting, no matter the temperature every minute or so the water would go to scolding hot. The smells throughout the resort range from musty to chemical. This resort is falling apart faster than they can build it. During check-in there doesn’t seem to be a consistent deposit either. Our entire group had the same rooms yet we were charges $500 deposit, our friends ranges from $200-600. Made zero sense. While visiting the spa we had pretty decent massages but they tell you nothing and show you nothing. You are not allowed to use any of the facilities unless specifically you are doing Hydrotherapy. So no sauna or steam room, they will literally yell at you and pull you out. Would be great information to know prior to services or even during. The point of going to a spa is to use the facilities and at the price they charge for a 80 minute massage I would expect it would be included. It’s not. This place could have been great but there is no going back with what’s happening there.

Jamie Hering

First of all, this is a gigantic building so get ready to walk and there’s tons of potential here but it’s still not buttoned up! Rooms are nicely appointed, beds are comfortable, and all the views are amazing. The bathroom lighting is very dark. We had an ironing board and a steamer but no iron. Bathroom came with nice incidentals like toothpaste and a toothbrush. Robes are fabulous. Service- the busiest day of our conference was the only day that the pool service really suffered. Someone would take our food or drink order never to be seen again. At the south pool (which was quieter), we had very attentive service. Bars- the drinks were meh. We were told they were out of vodka at multiple bars and I really believe the Vodka we did receive was watered down. Long wait times when you have a big group. Pools: Guests preferred the north pool and ironically, no one was using the lagoon. Lots of chairs- that wasn’t an issue like at other resorts. But they could use towel receptacles so we could drop our wet towels or return them when leaving. There’s no where convenient to put them so everyone just leaves them on their chairs. Beach: this is like an unfinished Mexican beach. Large bushes. Only a few chairs. People walked the beach but I wouldn’t elect to hang out down there. Restaurants: some people in our large conference had a hard time getting reservations. We arrived a day earlier and managed to get reservations. The hibachi restaurants were the best of our trip. The morning buffet was packed one day and it really was a free for all. We ordered room service breakfast for the next day and it was good. Our order arrived on time since we selected an early time but our friends order showed up late and without the coffee carafe since their time was later. Building: this is where the resort needs to keep working. There were buckets in the main hallways collecting water so there’s obviously a membrane issue since you could see water damage in multiple places. The building is lacking signage (getting off an elevator at the right floor is a crap shoot since there’s no clear signage) and the bathrooms by the ballrooms look beautiful but they aren’t finished when in the stalls (visible shims and missing trim pieces). Spa: the water treatment experience was good! I can say I did a cold plunge (it’s optional). Our massage service was outstanding. But we booked a second treatment for a later day and when we arrived, they did not have our reservation. They called out the receptionist who said you booked it for Monday when we both know we and she said Tuesday multiple times. She said I called you 7 times ( but apparently she called our room and never left a message) and I wasn’t sitting in my room. So make sure you get the paper confirmation. I asked them to remove the charges since we know we were clear in our request for Tuesday afternoon but she must have entered it in the wrong day. Not the end of the world but they placed the blame on us which we did not appreciate it. Is it 5 star luxury? No. Will it ever be? Probably not. But it’s a solid choice for an all inclusive. Bring some $ for tipping cash. No place to add tips to your room like other resorts.

Valentin Aguilar

The staff was the best part of this hotel, the pool was nice not fully open the bouncer playground was closed they said they didn’t have waiver's that’s why, looked like it would have been fun. They need to add maps to show locations of food places and shops. There are a lot of leaks, cones everywhere they need a full time moping staff. Seen a lady blow up right at the entrance yelling saying they ripped her off for a ride seemed that the staff was not trained to handle it or get it under control, maybe they just didn’t care they let it go on for about 10 min and there was a lot of people in the main lobby. The room was nice no real issues other than the shower water had to take a non direct rout to the drain. The food was good service was excellent. A lot of construction going on and what they think is done is not just walking around and not really looking the repair punch list would be a long list. Maybe in two or three years it will be a five star resort. Would I come back most likely not could use the money I saved staying somewhere else on excursion.

Patrick O'Connor

One of the best all inclusive experience we've ever had. A lot of complaining Iin the reviews, but if you're willing to show a little grace as they open 100% this is a fantastic hotel. The food was top knotch, especially the steak restaurant and Asian fusion. Top shelf tequila and plenty of bars/options. The rooms were comfortable and the view fantastic. Clean pools, affordable cabanas... Very convenient to the airport. Didn't need or want to leave the resort...

David Baginskiy

I had an amazing stay at AVA Resort Cancun! The service and staff were exceptional—everyone went out of their way to make sure we were comfortable and had everything we needed. The highlight of our stay was definitely the long saltwater pool. It was the perfect place to relax and unwind, with plenty of space to swim or just lounge by the water. Although not all the restaurants were open yet, we still had enough options to try something new every day. We’re already looking forward to our next trip to try the ones we couldn’t fit into this stay. I’ll definitely be coming back and highly recommend AVA Resort for anyone looking for a top-notch getaway in Cancun!