AM Resorts in Mexico

Lindsay Gray

This was an incredible resort. My husband and I were blown away with the resort itself, the food and the staff. The food and drinks were incredible, we never went hungry or thirsty. Omar at the preferred pool was very kind and attentive. All the bartenders were incredible. They were very experienced and all very personable, it was incredible watching them work the bar so seamlessly. The spa was incredible, highly recommend getting a treatment. Overall our experience was amazing, I highly recommend this resort to anyone.

Justin Porter

The trip started with it being very disappointing. We booked the Dreams for our 20th Anniversary! Roughly a week before we arrived we received information from Sanchez, Gerardo Saying he could upgrade out rooms to Indigo for $1020 and this would take place of our other reservation. We asked him several times is this in place of and we will not pay any additional when we arrive. He confirmed that he could save us money by booking through him. We called back to confirm additional time and confirmed that this reservation we were not paying this on top of anything and we would owe nothing when we got there. Gerardo was not honest and looking to make money that day: When checking in we had to pay what we booked online plus the upgrade. Would mistake in not emailing it for confirmation. Really sad they supposedly could not contact him and management would do nothing to accommodate the situation. Main reason we would recommend another resort in the area. Our plan was to see if we would bring the entire family back to this resort and honestly we would not. Indigo upgrade provides an ocean view with spa ( not a spa and is a bathtub that did not work while in it) rooftop pool, breakfast restaurant, bar and restaurant that was very nice if it is not windy. The pool is actually heated and very enjoyable. The food is a lot better than the buffet. Restaurants were average quality of food and any meat was really bad. We do not come for the food, it when you are unable to cut the meat with a knife it is impossible to eat. All the chicken is really dry and beef is extremely tough. Almost every restaurant was 1-1:45min wait and could not eat till almost 8:30-9pm every night. The staff was really friendly at all the restaurants. It appears like they are really short staffed and usually empty tables at all times in restaurants. Three nights they did serve tacos in the lobby which was very nice. The buffet was really cold food and bad. The preferred pool was so cold it was almost impossible to get into the pool. The resort needs to get a handle on the animals. Around the pool they will steal your food and afraid of the people and if you get food from the outside but the birds will swoop and take it off your plate. We like to give an honest review so others know what to expect. The upgrade is worth the price, but the cost of the resort would not be worth the price. It would have been more disappointing if we did not upgrade.

Emily Day

We absolutely loved our stay. The friendly staff and great amenities were the best part. We made friends with two amazing bartenders - Carlos the king of the sports bar and Leo the king of the lobby bar! They were such nice people and provided excellent service! Always with a smile :) Our room was cleaned daily and beds were very comfortable. We enjoyed all of the restaurants and portions were filling. I loved the layout of this resort, all open air and lots of cute wildlife. We will definitely be recommending this resort to family & friends

Ricky Batista

This resort is absolutely amazing. The best part of everything is that you do not have people hounding you to sign up for timeshares or anything else that will make you flush your money down the toilet. The friendliest staff i have ever encountered. If you go to the buffet make sure you sit in Francisco’s and Alberto’s area, these guys are not just hilarious they also provide excellent service. Make sure you tip your servers. Even though it’s all inclusive the servers are absolutely amazing.

Ellen Herman

We love this resort. It was our first time here after becoming a Hyatt property. We stayed in the brand new Indigo building and it was worth every penny! Indigo has an adult only heated pool, private bar, sushi bar and private restaurant. The only downfall was we could never get into the specialty restaurants. We were never available to go right when they opened, and then it was over an hour wait to get in from there. However, the buffet is pretty decent for a resort and even had many "make to order" stations. One night they did a beautiful Mexican buffet in the common areas, which was really good!

Luke Magno

We just got back from a trip to Tulum, staying at Dreams Aventuras Riviera Maya, and it was a fantastic experience! The resort is smaller, but we loved the intimate feel and the fact that it’s in a gated community. The employees were incredibly kind and made our stay even better. Our room was spacious, super clean, and housekeeping always made sure we had everything we needed. Our 4-year-old had the time of his life, especially enjoying the relaxing beach and unlimited ice cream from the coffee shop! While the food could be improved, we appreciated the variety of options, from Asian and Italian to Mexican and seafood. The drinks were also great, and upgrading to their preferred membership gives you access to top-shelf liquor if you want to splurge a bit. Overall, it was a great family-friendly getaway, and we’d definitely recommend it to friends and family planning a trip to Mexico!

Michael Teleha

Great resort. Easy. No reservations at the restaurant. Casual dress. Long pants not required. Not sure if the club level is worth it. Lot of great local bars. Safe area. We walked down the street and had snacks and beers a couple of local bars. Worth the time to walk around.

William Macio (Chupi)

Me and My wife had a wonderful experience. It was our 1st time at an All Inclusive. The food was pretty decent, we actually loved the breakfast buffet a whole lot! 😋. We loved our room, we preferred the marina view alot better, the hot tub in the balcony was a plus!!! The service was excellent in all levels. We did the couples spa for the 1st time and it was amazing!. I would recommend this place and we would come back!

Ashley Gondi

We had a great vacation! The staff is so kind and they go out of their way to make you feel welcome! There were so many activities for the kids all day and evening! The kids were able to order their own snacks and drinks from the bars, they loved it! The pools are heated!! The community outside of Dreams is very walkable and SAFE! There are many shops and restaurants. We love this area!

Rhiannon Armstrong

This was my first stay at an all inclusive resort in Mexico and it was an overall lackluster experience. While the overall service was mediocre, there were a couple of standout staff members who were wonderful from day one to the end of our trip. The facilities were in poor condition. As many other have said, there was an inescapable mildew scent in our room and we kept the AC running the entire time to mitigate the smell and humidity in the room. It was a decently clean resort, but there were definitely areas of disrepair with holes in the ceilings from water damage (in one instance there was a hole with water actively dripping). The food was mostly disappointing, although there were some decent options at a few of the restaurants. The buffet was very disappointing. The resort photographs beautifully, but in person it is apparent that it has not been well maintained. Fortunately, we were upgraded to preferred status so had access to everything. But if this had not been the case, we would have been much more limited to areas in the resort including access to restaurants and the preferred pool (important for those days when the other pool was fully occupied). Overall, would not recommend this particular resort. For the price, I expected better.

Cory Howell

The resort grounds are beautiful and well kept. It's a relaxing atmosphere with activities throughout the day and night. We were here during a slower time of the year so many sports activities were less attended but there were fun options for activities and the activities staff were energetic and encouraging. The swim out room was ok, we didn't plan on spending much time in the room anyway, but the TV did not work correctly and there was no guide for channels for night time watching. Service was generally very attentive with a few standout servers, most among them was Edgar who had a great way of making us feel welcome and his attitude and communication was always upbeat.

Christie W

Edgar and Javier were such a great duo! Made our stay welcoming and always had smiles. Made us feel like family on our trip! This resort has a very safe feeling to it! The shows are amazing and the rooms are fantastic. Thanks guys!!

Robynn Moore

We had a blast and enjoyed all of the on site activities. The faculty was very upbeat and friendly!!! Special shout out to Ricky who is a party himself. Our photographers while there were Tania and Rasheed, they did a great job posing us and suggesting locations to take photos. We also did the romantic dinner on the beach at sunset and had Hugo as our waiter and he did an amazing job make our night special and entertaining. I didn’t give it 5 stars because I didn’t like the 3 hour presentation on our first day to persuade us to join the Hyatt club. We kept saying no and they kept coming with offer and we just wanted to leave and start our vacation. Tip for them is no means no and let people go enjoy the current trip they paid for.

Welby Montalvo

Loved this resort! We had a great time at the pools. Order room service! (It's delicious). The most memorable thing was the service. The staff was so friendly! The shower was a memorable one as well. At Patio (restaurant), we were treated very well by Edgar!

Sage Webster

Dreams has been a dream! Safe, clean resort, service impeccable!! Edgar and Javier at Portofino are exceptional and started our mornings off with fabulous service and laughs to last the day ❤️❤️. Omar Can made sure we were happy and satisfied at whichever restaurant we were attending, or even sitting by the pool. His courteous service made for a wonderful & personalized experience on the resort! ❤️ Laura Herrera our concierge in building five was attentive to detail and always ready to help with whatever questions we had or help we needed ❤️ Lucio & Jorge in the preferred lounge were delightful and so hospitable to us always remembering our beverage of choice, making sure our needs were met ❤️❤️ Gabriela, concierge in the preferred lounge helped me personally numerous a time with such a lovely smile and answers at the ready ❤️ Thank you to all the staff for making our first hot holiday one for the books!!!

Keri Chisolm

Check in was horrendous. They don’t have the emailed rate in the system and tried charging me well above the booking price. Had to stand there for 40 minutes for them to fix it. They forwarded the balance due email from my phone to themselves. What a joke. The managers response below is false. That wasn’t my reservation. We made a reservation for two people and had two people. For our friend’s reservation, they booked three people and showed up with two. They called three times ahead of time to change it and management had no record of it. We also tried to make reservations for the restaurants three times ahead of trip and they had none of them. We made reservations again upon arrival and they lost one of them again. One of our friends rooms received no house keeping. And others had house keeping knocking on the door three times between 7 and 8 am. The pool and restaurant staff were wonderful. Management of the property is horrendous. There were also no property maps and we were not well informed of what the resort had to offer. Rooms are beautiful with ocean view and bathtubs on balcony. Not a great swimming beach. No one was in it.

Lily “Lilylicious” Rohn

This place is gorgeous. Service is top of the line. There are some issues, as with anything new. But nothing horrible. Food is awesome, taco stand is a must. Restaurants are pretty good. Drinks are plentiful. Spa was great. Pools are incredible. Not somewhere to come if u are looking for a beach vacation. Plenty to do to fill your days. Just wish they didn't charge at all for bowling, but it should be less since they do. Bring plenty of of American cash for tips and shopping. Small bills especially for the hotel as they will only give u pesos as change.

Josh Carlos

We had a good time overall. There could’ve been more options for dining during lunchtime besides the buffet since we didn’t get to travel much off property because of the weather. Also, there were only 2 bars to hang out inside to drink. A few more options would have been idea. Staff was friendly enough. At times they seemed very focused on what they are doing that they fail to notice customers in need unless they are loud. Overall good just not really wowed by it.

Morgan S

Rooms were clean and comfortable, staff was good, food was decent, location was close to airport. The resort felt very empty though and most of the restaurants either weren’t open or were open at odd times. They also tried to tack on a nearly $800 to my bill when I checked out saying I didn’t check in on the date I had booked the room for? They insisted that I would need to pay this until I showed them my check in receipt which had the time and date on it, proving that I had arrived to the resort as scheduled. This was sketchy and really turned me off (also, if this is their policy, it is completely ridiculous. To charge someone double the rate for a room they already paid for is insane. What if your flight was delayed? You would be penalized for this. Makes no sense.). Did not get an apology for the mix up even though it was their mistake, overall left a bad taste in my mouth. I found this resort to be on the more expensive end of the all inclusives I’ve stayed at and I didn’t necessarily think it was better quality or value than any of the others. Was a decent experience but wasn’t super impressed overall and will not likely return.

Rachel Salapka

Our stay at this hotel was truly incredible! The property itself is absolutely stunning, with gorgeous finishes that make it feel like a luxurious escape. The food was outstanding—every meal was a delight. One of the highlights for us was the beach. It’s not as blue or clear but It’s calm and serene, offering a different vibe compared to the busier beaches closer to downtown Cancun—a huge plus for those seeking relaxation. That said, the resort is quite large, so be prepared for a lively atmosphere and the possibility of waiting in lines during peak times. However, the exceptional service more than makes up for it. Special thanks to our butler Ariel, who went above and beyond to make our stay unforgettable. And Quintana (aka Bulldog) is hands down the best poolside waiter—his energy and attention to detail were unmatched. We highly recommend this hotel for anyone looking for a blend of luxury, great food, and top-notch service.

Darryl L Pillipow

Our stay was absolutely incredible! From start to finish, the service was top shelf—every detail was thoughtfully handled, and the staff went above and beyond to ensure we had a fantastic experience. The food was outstanding, with a wide variety of delicious options that catered to all tastes. Whether it was breakfast, lunch, or dinner, each meal was a treat. The real standout, however, was the staff. Every single person we encountered was friendly, courteous, and genuinely eager to make our stay memorable. Their warm smiles and professionalism added a special touch to the trip. This resort is a perfect blend of luxury, comfort, and exceptional hospitality. We can’t wait to come back and experience it all over again! Highly recommend to anyone looking for a relaxing, top-notch vacation.

Nicole Marcia

This was such a wonderful resort, and we all had an amazing time. The staff were incredibly friendly and helpful, and the rooms were very comfortable. Our only minor issue was that the shower didn’t drain as well as expected, and the bathroom felt a bit too open for our liking, but that seems to be the norm at many all-inclusive resorts. The food was fantastic—Himitsu stood out with the absolute best service and amazing food, followed by Portofino and Seaside Grill, which were also our favorites. The pools were all great, and the entertainment staff during the day were energetic, fun, and made our experience even better.

Amanda Isaksson

Our family of four had an incredible experience at Dreams Riviera Cancun in Puerto Morelos. The resort is close to the airport, the entire resort was clean and well-maintained, the service was top-notch and professional, the food was delicious and we never had to wait to be seated at the restaurants. We felt, safe, well cared for, and had a relaxing and fun trip. The resort campus was small enough that we didn't need a golf cart to get around but big enough that we did not get bored during our 4-night stay. The pools were warm, clean, and well-staffed. We enjoyed the night-time entertainment as well. Our kiddos are 6 and 8 and did not use the slides/kid pool area, but were entertained by the beach, ocean, and swimming pools. The beach had some seaweed, but was cleaned every day by a large tractor and didn't stop us from swimming! I cannot leave a review without recognizing the incredible and dedicated staff who took exquisite care of us during our stay. The wait staff at the restaurants - Gilberto, Iracema and Edy at the World Cafe, Santos and Wilder at the Seaside restaurant; the gift shop attendant - Antonio; at the spa - Esperanza and Wendy; room service - Julieta; Jonathan on the pool deck; Alexis at check in. They were all dedicated, joyful, and kind toward us. Thank you.

Tonya Greene

My experience is based on upgrading to a preferred room, which i highly recommend! You have access to a private lounge that has top shelf alcohol and food throughout the day as well as personalized check-in/out service. There wasn't much entertainment, and the food wasn't all that great (with the exception of the Seaside Grill!). It is also a family-friendly resort, but I didn't take my family and still enjoyed myself!

Kathryn Baxter

This is our second trip to Dreams Riviera and it exceeded the expectations even coming back! The VIP services for Preferred Guests are amazing and Victoria was such a help this time! Their attention to detail and point to make everything special is always felt and reflected. The room itself was amazing, our view was perfection being ocean front. The beds are comfortable and the room itself was so spacious. Our house keeping was always on point and turn down service was the cherry on top of a long day of relaxation. Everything was seamless and they made a point to leave champagne for us one night without asking, knowing we were celebrating our anniversary. The resort itself is very clean and the food was delicious, specifically at Portofino! The outside bar staff was delightful and always gave us a good laugh. Nothing short of amazing! Highly recommend.

Mieke Nicholson

I just returned from a 4 night/5day vacation for my nephew's wedding. It was absolutely fabulous!! The staff are SO friendly, the service was wonderful, the wedding planner did a great job at organizing things for my nephew and his bride, the food was great with lots of choice for the family members. They even had areas for children with their own shallow pool and play areas. All inclusive was exactly that...even 24 hour room service any time you feel like a coffee, ice cream, nachos or tacos...what ever you like!👍 My husband and I went along with our 2 sons and their wives. It was our first ever vacation with all of us together and we have made memories for life💗. I highly recommend this resort!

megan rezka

Am about halfway through my stay here. Decent place, but lacks in some areas. I typically enjoy smaller resorts like this, however this one fails to provide enough areas for guests. There are so many children and the only adult only section of the resort for a pool is the preferred club which is a ridiculous amount of extra money. I could just stay at a nicer adult only resort for the extra cost. If they didn’t charge so much for that rooftop pool and it was included I definitely would have a better view. They apparently don’t like their guests sleeping in on vacation. I’ve had my alarm set for 9am each day and have been abruptly woken up by staff prior both days. Calling my phone to tell me to come get my coupons, then banging on my door when I don’t answer it. Very strange and not relaxing to be woken up like that. Food is enjoyable so far, the restaurant staff have been pleasant. I liked the nightly shows and live music. The wait for tables at restaurants is really not as bad as the reviews say, people are just so impatient. 5-10 minutes wait is much better than other resorts having to go to concierge at the brink of dawn to make reservations, and still never get desirable times. Rooms are great, and ocean view from every room is a huge plus!

Julie

Overall I would give this resort a 4 star without the preferred experience but with the preferred then it definitely deserves a 5 star. I had an incredible experience here and would recommend this resort to anyone looking for a peaceful and memorable getaway. One of the highlights of my trip was upgrading to the Preferred Club. The rooftop pool, restaurant, and the dining experience at Vista Prime were absolutely worth it—this upgrade elevated the entire stay! The staff were attentive and friendly throughout, even at the buffet, which made everything so enjoyable. Vista Prime was by far my favorite restaurant, and our server, Felix, was phenomenal. He was funny, warm, and truly made our evening unforgettable. Another standout experience was the teppanyaki dinner, where Jorge’s energy and skills made it so much fun. When it comes to food, I cannot recommend the short ribs from Vista Prime and the shrimp tacos from the Blue Water Grill enough. Both were absolutely delicious! In fact, the shrimp tacos were so good, we ordered five servings and devoured every bite. For early risers, I highly recommend waking up about 30 minutes before sunrise and heading to the beach. Watching the sunrise over the ocean was an absolutely breathtaking experience—something you don’t want to miss. This resort exceeded my expectations in so many ways. From the food to the service and the serene atmosphere, everything came together to create an unforgettable vacation. I would love to return someday! If the preferred club was included for the price then this would be my favourite resort of all time however the price to upgrade is expensive so that definitely is the only downside to this resort but I would say it’s worth it to at least upgrade one night and pick a sunny day so the views are the best.

Jason Swallow

Pros- great service, small size of resort, restaurants were great (no wait time), rooms were nice, all rooms have a ocean view overlooking the golf course, the sliding doors in the rooms open almost all the way, extending the size of the room. Easy to get a chair before 930ish Cons- buffet was just ok, the cook to order stations were good, hot tub wasn't that hot and jets weren't strong We had preferred club which I think was worth it. We would go to the lounge every morning for breakfast where it was quiet (they had bacon eggs sausage pastries cereal etc...), The rooftop adults only pool was a good quiet escape from the normal pool which can have a lot of kids. The pref club only Vista Prime Steakhouse was our favourite place to eat. Although it was usually windy, you could always find a place by the pool or Beach which was sheltered. Pool wasn't as cold as people made it sound like, it didn't prevent us from going in. Beach was smaller than some resorts but never felt too small, and swim area was great.

asal akbari

Dreams Vista Cancun We stayed at Dreams Vista Cancun from November 22 to November 29, and unfortunately, it was a very disappointing experience. Here’s why: 1. Horrible Room Service: The service was awful, and the staff were not helpful or attentive at all. 2. Beach Issues: While the location is scenic, the beach was small, unattractive, and lacked the crystal-clear water you’d expect. It was nothing like the photos. 3. Rooftop and Water Park: The rooftop was inaccessible, and the water park was small, poorly located, and freezing cold—unsuitable for children to play. 4. Terrible Food: The food was a nightmare—cold, overly salty, spicy, and simply unappetizing. My two-year-old son couldn’t eat anything, and neither my husband nor I enjoyed the meals. The only good part was the cake. 5. Hygiene Problems: While room cleaning was fine, we found a cockroach in our room. My husband didn’t even bother reporting it because everything else was already bad. 6. Room Change Requests Ignored: We requested a room change several times, but the hotel didn’t accommodate us. 7. Milk Delays: As my two-year-old mainly drinks milk, we often called for it, but each time it took 30 minutes to arrive. 8. No Airport Transfers: The hotel doesn’t offer airport transfer, so we had to rent a car. 9. Terrible Location: The hotel is far from the Hotel Zone. Every day, we had to drive an hour to reach beautiful beaches because the hotel’s beach was so bad. In total, we spent $6,000 on this vacation, and it felt like a complete waste. We left deeply disappointed and upset with the experience. Our family will never return, and we’ll be warning all our friends and acquaintances to avoid this hotel at all costs. Even if the hotel claims they’ll improve, it makes no difference to us because the damage is already done. We genuinely hope other travelers read our review and think twice before booking here.

Niki Vanderleest

Staff were wonderful. Had 30 plus friends/family join us for our daughter’s wedding. The resort exceeded expectations. Emma (wedding coordinator) was fabulous. She ensured all was taken care of and was extremely attentive. The reception on the rooftop was gorgeous ! Angel (server) was our favorite. He also worked the wedding. He is so positive, fun and kind. I wish we could take him home with us. He is top notch! David (bar tender) also went out of his way to take care of us. We loved the coffee shop, restaurants, dance club and entertainment . Downfall was only the beach but the pools are wonderful. We would definitely recommend. Thank you for amazing memories.

Victoria Cameron

We just spent the most incredible week at this amazing place! They created an atmosphere that felt like family. The food was outstanding, we even had a Thanksgiving feast ON THE BEACH! I especially loved the service we received poolside from Sonia!! She helped us feel special and was very friendly. You won't regret booking this resort! Viva La Mexico!

Serenity Jones

The staff is great, wildly kind and accommodating! I think the brand has gotten in the way of this great resort, very nickel and dime-y compared to last visit. We’re here for a friends birthday, when I reached out weeks prior, it took awhile to get a response. Options were limited, putting it kindly. Update 14 Jan 2025: we’re active guests, seems the resort is only interested in managing complaints that can’t be remedied.

G Perez

We recently visited Breathless and were incredibly impressed with our stay. After finding out we were celebrating my girlfriend's birthday, they upgraded our room from a partial oceanfront view to a full oceanfront view, which was such an amazing surprise! However, the highlight of our trip was Lidia, the bartender at the Xhale Club. She was truly unforgettable—always greeting us with a warm smile and making us feel genuinely welcomed. On our last day, she gave us a heartfelt hug that left us feeling loved and appreciated. Lidia made our experience so special, and we’ll truly miss her. We hope to see her again someday!

Darklomz

Update 1/30/25 After hearing back from the management through their response to this review and Gerardo specifically, and thinking about the wonderful staff during our stay, I’ve decided to bump my rating up from 1/5 to 4/5. I really appreciate the thoughtful response they gave and I honestly believe they’re taking steps to improve things, especially when it comes to their health and safety protocols. This is because after the original review was written, Gerardo launched a proper investigation and asked very specific questions regarding our food poisoning incident, this gives me a lot of confidence that they wanted to track down any potential issues and fix them. While food poisoning definitely impacted our trip, it’s clear they are serious about working on making changes. During our stay, the staff, with a special shout out to the staff at Xhale club (especially Braulio), they were incredibly kind and helpful, and I’m hopeful that with these improvements, future guests won’t have to go through what we did. I’m optimistic that things will get better, and I hope others have a much smoother experience in the future!

Chelsie L

This resort has been beautifully designed but what really makes the resort stand out to others are the amazing staff. Everyone is super friendly and helpful. This is the second time I have visited Secrets and it was even better than the last. The food was amazing as well as the service. There was also plenty of entertainment from morning till night. Some of my favorite activities were the music trivia, volleyball, tequila lesson and tasting, dance lessons and the opera singer at t2he wine bar. Staff that took the extra step to make my experience extra special were Pedro from the entertainment crew, Roberto, Jose and Claudia from the outdoor bars, servers Jose and Angel, and the wine bar tender with the light eyes (I forget his name). One person we did not see that made our trip extra special last time we visited in April was Antonio from the 24 hr Cafe. I hope to see him at the next time we visit... I highly recommend checking this place out if you want a fun but also relaxing vacation experience!2

D H

We just wrapped up a five-day stay at Secrets The Vine with our adult children, and let me tell you — it was one of those rare vacations where we couldn’t find anything to complain about. I mean, I can usually find faults -especially at hotels. The resort exceeded our expectations. As for the rooms. We were honestly expecting to find something off — maybe a squeaky bed or a wonky air conditioner. But nope, everything was good. The beds were comfortable, the room service was prompt and always as promised, and the balcony offered views and comfortable furniture. Oh, and let’s not forget the turn-down service — because who doesn’t love a little chocolate and a perfectly fluffed pillow before bed? The food choices were excellent — no complaints there. Whether we were grabbing a quick bite by the pool or enjoying a more formal dinner, everything was delicious and varied enough to satisfy even our pickiest eater. The wait times were not obnoxious and the need to get on line to make a resy was not necessary .For all meals, the service and quality was very good and of course, or the endless flow of drinks. The buffets too were very good. The pool and beach area are also as advertised. We spent hours soaking up the sun. Getting your towel down early was necessary but it seems to be par for the course all over now. Comfortable chairs, plenty of space, and of course the service was always nearby The entertainment team made sure we were laughing, dancing, and forgetting what time it was whether at the pool or in other parts of the resort. The fitness center was adequate and clean. The spa which my wife and daughters used said it was enjoyable. Long story short, we didn’t have to fake any complaints here. Everything was on point, and we were genuinely sad to leave. Would we return? Absolutely. Secrets The Vine, delivered as advertised.

Olivia Wang

Would give 0 star if possible! Big scam hotel, please go somewhere else if you want to enjoy your trip! We know that when you leave the hotel, you're often faced with scams and hidden fees, and unfortunately, Secret the Vine is no different. ALERT: The lock on our hotel room door stopped working, and the door wouldn’t lock. We’re unsure how long it had been unlocked, but thankfully, our belongings were safe. Our room phone line was broken and it took them 3 days to come check out the line. Hotel: The room doors, bathroom mirror, and corners of the bathroom were all in poor condition. When it started to rain, water leaked into the hotel. Service: It's clear that the staff doesn’t want to be there; they only show generosity and smile when tipped. However, they seem unhappy with small tips. Staff in general were` rude and unwelcoming to big groups. - A couple seated next to our table spent extra money on wine, and as a result, they turned on the AC just for their corner. Lobby: It seemed like they deliberately turned off the AC in the lobby, as if they didn't want people relaxing there. The lobby was unbearably hot, with the temperature at 30°C, and to make it worse, they also turned on the fireplace. Room: The room was very disappointing; the reality was a complete contrast to what I saw in the Google photos. The cleanliness was poor— they didn't clean the floor, restock the water or drinks in the fridge, and failed to remove the dirty towels. All inclusive deal: Even though this is an all-inclusive hotel, the staff seems unhappy if you drink or eat too much. While we were at Market Cafe with 10 friends, enjoying drinks and food, the manager became upset and stood beside us, glaring to make us feel unwelcome. The hotel offers a $200 coupon, but you can't use it without spending money first. For example, the spa costs $249, and you're only allowed to apply a $40 coupon, or for a romantic dinner priced at $280, you can use a $60 coupon. While they market it as VIP service, you still have to spend upfront to take advantage of it. Overall, this was the worst experience I've ever had. Secret the Vine ruined what was supposed to be an exciting trip with friends, leaving us all disappointed as we left Cancun with no desire to return.

Tysha Almond

This is a great resort! And had some of the best food I've had at an all inclusive. Just be aware that the portions are small, so order twice what you want. The service was impeccable and everyone was so friendly. This is not a smoker friendly resort as it's no smoking anywhere on the premises including the beach.

Laura Bradford

The staff go out of their way to make things special. We had a club level room and our concierge Sandra was amazing! She even had the executive chef make a special dish for me that I had mentioned that was my favorite. Arturo and Angel made our stay in the cabana wonderful! A very relaxing stay with lovely staff throughout. It was very hard to get pool chairs so we got a cabana. Also it's a pretty small resort so not a ton of activities. Just chilling by the pool or playing in the surf, which is strong. We were there for 4 days which was a good amount of time. The food was quite good but not amazing. Lots of nice pastries and baked treats in the coffee shop. The frozen drinks were good at one bar and bad at another. I don't know if this is a true 5 star resort but it was very enjoyable and we felt well taken care of.

Connie Skubal

My husband and I celebrated our 40th anniversary at Maroma. First time in Mexico, and we were extremely pleased with our choice of resorts! The staff clearly takes pride in keeping the resort in pristine shape, and everyone we met treated us with kindness and respect. A special SHOUT OUT to 2 people: CAROLINA, building 15 concierge, went above and beyond to make sure we were comfortable (I had a couple requests as I use a cane & walker due to back surgery) and showed genuine concern/compassion in assuring our stay was perfect in every way! HUGO, beach concierge, was one of the most kind, funny, and helpful people we ever met. We looked for him daily (do they EVER get a day off??), and we were always made to feel welcome and special, greeted by name at our favorite beach spot! We received hugs from both these amazing people when we left ❤️

Lisa Almeida

I cannot say enough about our time at Secrets Maroma. The rooms are spacious and well designed. The turn down service every night was a special treat. There were so many activities and shows to choose from, or you could choose to simply relax in any peaceful spot. There was no shortage of chairs at either the pool or beach, so no stress there. The servers hustled hard every day and their kindness and manners were lovely. Shout out to Dario, our poolside server! He took amazing care of us. The swim out pool was so serene and special. The silent disco at night was fabulous. Our trip to the spa was so worth it. Great couples massage. We spent 6 nights and literally nothing disappointed us. I have been to Secrets, Sandals and Dreams before, but this location just takes the cake on all levels. So much fun, gorgeous setting, easily walkable, and the most beautiful stretch of beach.

Dr. Dina Dass

Best luxury all inclusive resort we have ever been to! The rooms were amazing, and staff cleaned every morning and came for turn down service and mini bar refills every evening. The restaurants and bars were awesome, and there was a 24 hour cafe open. The pools were lovely, and beach was very nice complete with beach concierge. Our concierge Carolina was fantastic - she paid attention to detail and anticipated everything we would need for our stay! The only very minor downside was when we were asked to upgrade our package and also attend a 90 min sales pitch, but otherwise everything was perfect and we would highly recommend this resort!

Maree Miraglia

Absolutely amazing stay! I loved how romantic and intimate this resort was. The food was incredible, highly recommend the Italian food and shrimp tacos by the pool!! They seriously treat you like royalty here. I can’t recommend secrets Maroma beach enough. Thank you for giving us the most incredible escape from reality. ❤️

Anna Pixel

Be cautious when booking this hotel. I have never felt tricked by Hyatt before. Despite paying for an ocean-view room, most of the rooms only offer a pool view. We raised this issue with the staff, but they claimed there was nothing they could do about it. To make matters worse, the noise from people walking in the room above us was unbearable—it felt like small earthquakes and disrupted our sleep throughout the night. When we tried to resolve these issues, the staff made us wait for hours, only to tell us that, while we were within our rights to complain, they wouldn’t address the problem with the room view. However, they did offer to change our room due to the noise, but the new room came with an even worse view than before. At the end, we were given another room on the top floor with a similar view to the one we got at the beginning. UPD: The beach was amazing, and the interior design was beautiful. The staff were wonderful. The food at the buffet was exceptional! After all our troubles, we were treated to special dinners, which were fantastic. Thanks to Jessica and Luis, we had an amazing food experience.