AVA Resort Cancun

Kimmo Korhonen

We had an amazing experience at AVA Resort Cancun! From the moment we arrived, everything exceeded our expectations. The hotel was spotless, the restaurants were fantastic with a wide variety of delicious options, and the overall service was top-notch. A special shoutout to our concierge, Mary, who truly made our vacation unforgettable. She was incredibly attentive, helpful, and always went the extra mile to make sure we were comfortable and had everything we needed. Her personal touch really elevated our stay. Highly recommend this resort for anyone looking for a relaxing, luxurious getaway in Cancun. Can’t wait to come back!

Sushmitha B

This is a brand new resorts with over 1800 rooms, each room facing the beautiful sunset and sunrises, which is rare! Food court 24×7 was amazing and has great quality in each and every item you pick, from coffees to margaritas. Lunches by the pool, hot pools by the extreme south and north ends of the hoteld are marvelous. Wings, mac n cheese , pizza with soft and hard drinks until 6pm. And fancy restaurant serving lunch by pool that doesnt require fancy attire to dine by the pool is awesome. People are so friendly and appreciate even 1$ tip,, doesnt mean you only give a 1$, but just saying...! Restaurants that you would book for the night are not all that awesome but they are decent and good quality dine-in experience. Minami, Veranda italian are good. Night pub within the south tower shouldnt be missed ! Front desk is very helpful and they have 24x7 visitor services. Room service available if you want to stay in your room and dine in. Size of swim pool is about 3 miles long...and has opportunity for kids to experience kayaking for no extra fees in the pool. Restrooms are super clean and modern, very nicely maintained. Spa is good too but i do not recommend as the therapists that i attended was ok. I highly recommend hair salon, they did a great job hair wash, blow dry and styling on the last date night of our vacation period. Five star ! Overall quality, maintenance, service and food were awesome ! Few things to remember - Its few mins from airport so you will hear sounds of flights now and then, did not bother at all, but for few it may ! And the beach is still being worked upon, meaning as of march 2025 there is no access to beach like other resorts. However you can absolutely walk to/by the beach and its barely few steps away from the pool. Life guard is available at pool and beach with limited sight and has lots of chairs and even provide drinks by the beach.

Mala Narasimhan

Our wedding experience at AVA was fantastic! As someone in the wedding industry, I have been to my fair share of Cancun resorts and US based venues. It was my first time as a events client of the resort and we were pleasantly surprised by our experience. The resort is gorgeous and huge. It is all one long, large building with every room getting an excellent water view. The restaurants also all get nice views and are all along the main level of the resort. Along with cafes, bars, activities, dessert shops, and retail shops, the long hallway feels like an indoor classy boardwalk. The activities and shops are a bit pricey but of course when so much other stuff is included in the all-inclusive rate, it is expected. The service was fantastic across the planning process, events, and the rest of the resort. Servers, bartenders, and other staff are all extremely attentive, friendly, and helpful. All in all - we highly recommend the resort for vacation and for your events! It isn't low budget in any way but the investment pays off in the form of gorgeous views, good views, and great guest experience!

Figaro Junior

I have stayed at Ava twice, and both experiences were extremely disappointing. The first time, I encountered flooded rooms, mold, and air conditioning malfunctions. The rooms had a musty smell, and I experienced water leaking from the walls. I had three different rooms, and all of them had issues. The management offered to upgrade my room for my next visit to ensure a better experience. Unfortunately, my second stay was even worse. Upon arrival, my room wasn't ready until 6 PM. I specifically requested that they check for any water issues, and they assured me the room was fine. However, as soon as I entered the room, it was flooded again. I had to change rooms multiple times during my stay, even sleeping in the lobby at one point due to the damaged rooms and water infiltration after it rained. The air conditioning broke again, and I was told by maintenance to leave immediately because of the mold and lack of AC. Additionally, my daughter had an accident by the elevator, where she split her forehead open on sharp edges caused by poor workmanship. It created quite a scene in the main hallway, with blood everywhere. Fortunately, the employees were very helpful, and a nurse arrived about 10 to 15 minutes later after I and the staff had cleaned her up. After evaluating her, the nurse suggested we go to the hospital for stitches, which I already anticipated. She indicated that the service would cost $50. Service for showing up late and using Alcohol pads. Told me while I was still attending my daughter. Perfect time and place to advise me. Despite these issues, the staff eventually moved me to a room without flooding or mold. They asked how they could improve my terrible experience, and I shared my frustrations regarding the entire vacation that was ruined. The manager, Stefany, at the front desk, promised to meet with me before my departure to discuss compensation. I was offered four nights free, but I felt that this wasn't sufficient given the circumstances. Stefany assured me that she would follow up in a few days, but that was back in January, and I have yet to hear from her. After dealing with flooding, mold, and having to sleep in the lobby, along with my daughter's hospital bills amounting to $2,000 (in addition to the $50 for the nurse's visit), I am left wondering what kind of compensation the hotel should offer me. My total expenses for flights and hotel exceeded $7,000. I am still waiting for Stefany to reach out. Will she? I hope this message will draw attention to my situation and prompt a response from her or a supervisor at the front desk. I wish I could post a video that shows the leak and the flooded carpet. If not resolved, I will next go to Facebook and post my videos as well.

Raluca Schen

My family and I are just finishing a week here, myself, my husband and 2 preteen boys. Best resort for us. Service, food, overall quality, all top notch. If you're looking for a family resort, tranquil, serene and relaxing, then this is the place for you. This resort does not cater to a party or drink crowd and if you're looking to get your drink on all day, this is NOT the place for you. There are activities for everyone, like yoga, pool workouts, volleyball, painting, etc.and lots of kids and teen activities. The pools are plentiful with lots of space for everyone. The beach is not really managed or developed, but clean and more natural.Tiping and respect towards staff is also a must and goes a long way in the service they deliver. We've already made plans to go back next year. Keep up the great work Ava Resort and thank you for the hospitality!