Alexandre Hotel Gala

Ghost Gessie

This hotel is rated 4 stars, but in reality it falls far short of that standard. The main issue is the complete lack of professionalism among the staff. With the exception of a polite young man at reception (unfortunately I did not get his name), most staff were unfriendly, dismissive, and at times outright rude. In the restaurant, I even witnessed dropped food being put back onto the table(buffet) and served to guests, which absolutely unacceptable. Another disgrace: even if you book half board or full board, you still have to pay extra for water at meals. Not a single drink is included — not even tap water, and there isn’t even a water station available. No one explains this to you when you arrive. Instead, you only find out when you notice other tables with a bottle and ask for one. Then, with a condescending tone, staff inform you that you must pay extra for all drinks. This is not only misleading, but also extremely rude in the way it is handled. On top of that, there are countless hidden costs: -€17 per person, per day to use the indoor pool (which they call a “spa”). -€25 extra just to unlock the minibar in your room. -Every drink at lunch or dinner is charged separately, even on half board or full board. -Even beach towels come with an extra fee. The rooms are small and quite basic for a hotel of this category. Acceptable, but nothing close to 4-star quality. Overall, this property is misleading, overpriced, and unprofessional. Between the rudeness of the staff and the endless hidden charges, I cannot recommend it and I certainly will not return.

Παναγιωτης Κ

My family and I visited the hotel for the second year and everything was great. I would like to make a special mention of the hotel's entertainment team. And the four guys who run the team are amazing. Especially Georgia and Gaitano run around with the kids all day long and always with kindness and a smile. I highly recommend the hotel if you have kids. I hope the whole team will be here next year so I can come back without a second thought.thanks for everything!

Lauren Shingleton

We recently stayed at the Gala, we were sceptical due to the hotel being so close to the strip but we felt so safe and no noise complaints. We went half board and were able to choose whether we wanted lunch or dinner every day really liked this aspect of the hotel. Staff were all so lovely great day time activities, very family friendly but also great for adults. We initially had an issue with our room as it smelt like smoke but staff were very accommodating organising a room change. Overall really enjoyed our stay and would recommend this hotel.

P B

We spent a week here and i must say was very surprised with the hotel. Staff were extremely good... Food was always delicious huge range every night (we came half board breakfast and evening meal... but can change to dinner if you wanted any day) Rooms were good.... very clean hotel pools and bathing areas was the same. Location wasn't everyone's cup of tea... was close to 'The Strip' which will be great for the younger people out there who wants the club vibes on a night but far enough away not to even bother us. Plenty of local restaurants, mini supermarkets and gift shops. For the price definitely stay here again!!🌞🌞👌

Martin Davidson

Rooms need an upgrade. Our room was not clean when we arrived, we complained and we're moved to a cleaner room, not perfect but better. Can't complain about the service, it was all very good. The location is not great if your away with young children, its next to Veronica's, a very lively area for young people on the lash