Ona Hollywood Mirage

Deirdre Lowney

Lovely place - we stayed in one of the corner apartments with a view of the sea. The staff in reception were great, very courteous, as was the receptionist at the gym. Pool was nice but during the day it gets busy with children, couples and families. The animation staff were great to entertain people by the pool with various competitions including bingo. Housekeeping staff came to the apartments every three days. Our apartment was well kitted out with a full sized fridge freezer, cooker and oven. A cupboard just off the kitchen had an ironing board and iron. The coffee maker was easy enough to use. I loved having my cuppa on the balcony. Having two bathrooms (one ensuite) was an unexpected bonus. The area was a bit hilly so the shuttle bus service was very welcome for the return journey in the evening. I would love to come back.

Amrit Mann

I have stayed at Hollywood Mirage twice now—once two years ago and again during my recent trip. Unfortunately, I found that the standards have noticeably declined, and I do not intend to return for a third stay. The hotel has become too expensive for what it currently offers. The most disappointing aspect was the cleaning service. Upon arrival, it was evident that my bathroom had not been properly cleaned. During my stay, I had to request room cleaning twice in the evening on a day it was scheduled. Even then, the “cleaning” amounted to little more than a towel change, with the bins left unemptied and the floor unswept. This is far below the standard I had previously experienced. Another major drawback was the lack of consistent hot water. The system appears to rely on water tanks that take considerable time to refill, meaning that most showers were lukewarm at best. While this may not bother everyone, it is far from ideal for guests expecting a comfortable stay. On a positive note, I would like to thank the gentleman at reception on Sunday, 28/09, who kindly arranged an early check-in for me upon arrival. As I was travelling solo, his attentiveness and focus on my safety and comfort were very much appreciated. The reception staff overall were welcoming and professional, which makes it all the more disappointing that the poor cleaning standards and unreliable hot water overshadowed my stay.

john wardrop

We had a great time spending 10 days at the Hollywood Mirage. Staff were very good, welcoming and helpful. You get a small cleaning pack containing washing up liquid and cloths which is a nice touch. Rooms were clean and spacious. Our room had a spiral staircase up to the bedroom., it wasn’t the widest but it was fine for us. We chose to use pool 2 out of the three we could choose from. It gave as the most shade during the hottest times of the day. We will look to come back and stay in the future.

John McCormack

Spent 15 nights in Hollywood Mirage with my family of 5. The room was very clean, spacious and we had a fantastic view of the pool and the sea. We look forward to returning again next year. The staff were all very friendly and helpful. The lifeguard Victor at the Beverly Hills pool is the best. He's always willing to help with sunbeds and spends his day making sure everyone is well taken care of. Thank you.

stu wilkes

We stayed here for two weeks and thoroughly enjoyed our time here. The staff are all polite and friendly and try to accommodate any requests you may have. The three pools are all clean and well managed by the lifeguards. Our room had a beautiful seaview and very large balcony with sunbeds and dining furniture. The room was large with two bedrooms and bathrooms so there's no queuing for a shower. Also the air conditioned rooms are a breath of fresh air after a long day in the heat. The only downside is the location which is up a steep hill, but so are many others due to the geography of Los Cristianos. Overall it was an amazing stay at the Hollywood mirage.