Alexandre Hotel Troya

Linda

The hotel provided excellent service during my stay. Upon arrival on Wednesday evening, I encountered two minor issues: the safe in my room (264) would not open, and the balcony door would not close properly. I promptly contacted the reception, and a maintenance team was dispatched to address the problems immediately. While the view from my balcony overlooked workers engaged in hotel maintenance, this did not pose any inconvenience. The only area where improvement could be made is the dining room. It was consistently crowded, and occasionally the food was served cold or the serving dishes were empty. On my last day, I inadvertently locked myself in the restroom and was unable to open the door. After knocking on the door and calling for help, a staff member promptly arrived and assisted me in opening the door by firmly pushing down on the handle. Although I felt somewhat embarrassed, the hotel staff handled the situation efficiently and professionally. Overall, I had a positive experience at the hotel and commend the staff for their prompt and effective response to any issues that arose. Best regards, Linda

adampol

My wife and I had an amazing experience, we loved the room and the maids were very nice and helpful. The air conditioning was not working and a very nice girl came right away and fixed it quickly. We had a nice conversation. The buffet has very varied food and the spa is small but very complete. The location is perfect. We will definitely stay here again!

Gábor Mohácsi

spent almost a whole week in the hotel and i would go back any time. the location of the hotel is really good, 20-25 mins max from the airport by bus/car, 3m max from the beach and absolutely 1m from the street/shops/bars/etc. there are 2 bigger pools outside, a bar, a stage for entertainment at nights and lots of places to sit or lay down. towels for the sunbeds can be obtained through the reception, for deposit of 15 euro / piece. the service and the staff were super great, always polite and helpful, so hereby i thank all of them for the handling once more. :) had half board, so i always had breakfast and dinner. the dinner was amazing all the time, had different meals every day; they gave me a challenge to try and taste lots of different things - so the dinners were absolutely awesome! the breakfast were a little bit tricky, there i could see some improvements. (like not starting making fresh fried eggs only at 0730) the pools and the rooms were clean, rooms were got cleaned every day. (one more downside about the location: especially after the weekends if you go out early, you can see trash on the street, as youngsters cannot use the trashcans.:( not the hotel's fault though!! the space which they manage were always clean and they have guards btw:))

Filip Lowas (Daemon)

Great spacious room that's cleaned everyday, excellent location just opposite the beach and very close to Siam Mall and Siam Park, two different pools, one for over 16s and another for everyone. The rooms are not very sound proof and you can hear stuff from other rooms around you, but luckily we were on the side where we didn't hear anything from outside. We also had one cockroach make an appearance, but we're not sure from where and we just threw it out. Buffet food is hit and miss if you have dietary preferences, especially during lunches and during dinners. Breakfast was good enough every day (no veggie meat alternatives though), but if you're vegetarian or vegan like we were then you may struggle finding options, and some of the the options that we did have were not great. There's themed nights (Italian, Oriental, American etc.) and each food is labelled (but you won't find any correct signage to say if anything is vegetarian, you just have to work it out yourself or ask) and there were very few vegetarian options and 'almost' no vegan options. Cocktails and drinks are cheap, and there's a spa on site that you have to pay extra for, but it's not very much and we recommend it. Staff are also friendly and there is entertainment for everyone every day.

Declan Joey

The staff was very pleasant. The rooms are very clean however, balcony is too small for our family.location excellent.food just ok but good selection.bar cue constantly long no matter what time of day.lost all-inclusive on day of arrival and at 12am on check out. So all day no drinks or food for children before flying after paying in a package for this and had to make other arrangements for them.entertainment was good mix up.great pool side activities for kids.pool side showers within toilets for showers on departure from hotel. Variety of shopping brought into the hotel on a daily basis but no pressure. Didn't see our rep the whole time there but the hotel staff were helpful with this.The new infinity pool and use of the spa with all inclusive was excellent!! Adult time away from children while they were having pool side fun with great pool staff security(life guard). One massive downside was the hotel is on the main night time strip so for families with young babies ,not a great idea. Ask for the other side of the hotel. The double class balcony door&TV in the room drowned it out a little. We will come back for sure!!