Alexandre Hotel Troya

Yordanka Dinkova

I stayed in this hotel for a week. My advice to you is to steer clear of this hotel!!!! Food is bad, never warm. If you're not in the restaurant at 7pm by 8pm everything is gone and not replaced. You will have to eat whatever is left. I booked half board but for the last two nights we are going to eat out so at least we will have a hot decent meal. Staff are about as friendly as a fart in a space suit. I also have bites. I hope it's not bed bugs as I have read reviews that the hotel has bed bugs. It is definitely not a 4 star hotel. I would say at best it is 2 star plus. Sink is blocked. Coffee cups don't fit under coffee machine

Linda

The hotel provided excellent service during my stay. Upon arrival on Wednesday evening, I encountered two minor issues: the safe in my room (264) would not open, and the balcony door would not close properly. I promptly contacted the reception, and a maintenance team was dispatched to address the problems immediately. While the view from my balcony overlooked workers engaged in hotel maintenance, this did not pose any inconvenience. The only area where improvement could be made is the dining room. It was consistently crowded, and occasionally the food was served cold or the serving dishes were empty. On my last day, I inadvertently locked myself in the restroom and was unable to open the door. After knocking on the door and calling for help, a staff member promptly arrived and assisted me in opening the door by firmly pushing down on the handle. Although I felt somewhat embarrassed, the hotel staff handled the situation efficiently and professionally. Overall, I had a positive experience at the hotel and commend the staff for their prompt and effective response to any issues that arose. Best regards, Linda

adampol

My wife and I had an amazing experience, we loved the room and the maids were very nice and helpful. The air conditioning was not working and a very nice girl came right away and fixed it quickly. We had a nice conversation. The buffet has very varied food and the spa is small but very complete. The location is perfect. We will definitely stay here again!

Simon banks

The room is well equipped. Plenty of sockets and usb points. Adequate size. Modern feel. Friendly helpful staff. Food is ok. Catering for many nationalities. Great central location. On the level.

Gábor Mohácsi

spent almost a whole week in the hotel and i would go back any time. the location of the hotel is really good, 20-25 mins max from the airport by bus/car, 3m max from the beach and absolutely 1m from the street/shops/bars/etc. there are 2 bigger pools outside, a bar, a stage for entertainment at nights and lots of places to sit or lay down. towels for the sunbeds can be obtained through the reception, for deposit of 15 euro / piece. the service and the staff were super great, always polite and helpful, so hereby i thank all of them for the handling once more. :) had half board, so i always had breakfast and dinner. the dinner was amazing all the time, had different meals every day; they gave me a challenge to try and taste lots of different things - so the dinners were absolutely awesome! the breakfast were a little bit tricky, there i could see some improvements. (like not starting making fresh fried eggs only at 0730) the pools and the rooms were clean, rooms were got cleaned every day. (one more downside about the location: especially after the weekends if you go out early, you can see trash on the street, as youngsters cannot use the trashcans.:( not the hotel's fault though!! the space which they manage were always clean and they have guards btw:))