Alexandre Hotel Troya

Ingrid Bratyy

Review for Troya Tenerife hotel :Very good! I spent a wonderful week at this hotel, at the beginning of August, 2025, I will gladly return another time. Thanks and appreciation to the entire staff for the pleasant and correct way in which they fulfilled their tasks. Daily cleaning everywhere, (in the rooms, inside and outside the hotel), good and diverse food, spa, infinity pool plus two other pools, various beautifully arranged recreation areas, good music, entertainers in the evening, superb holiday atmosphere. Everything is offered so that tourists feel wonderful!🥰 I Highly recommend this hotel! Only one aspect, minor for me: please, in the future, when I return, check the functionality of the facilities provided in the Club Alexandre rooms, the tea cup and the coffee maker, because the coffee maker did not work (luckily I do not drink coffee 😅). I announced it at the reception and immediately the manager Valentina came. Otherwise, everything perfect! Congratulations!🤗🙏♥️.

emily nocera

We loved this hotel! The room was very good and spacious and we loved the balcony with loungers! The mini bar included was also very useful and the rooms were very modern and clean, very pleased! The food could’ve been better. It was nice but it was often cold which was a shame but we still enjoyed it. The all inclusive drinks at dinner being fizzy drinks in glass bottles was also a great touch! The bar always seemed to have a lack of staff which caused long queues but the drinks were nice and the staff were lovely. The pool was amazing! Probably one of the best parts of the hotel. It could do with extra loungers and definitely more umbrellas as if you weren’t uk early, you weren’t getting a sun lounger! Location, staff and cleanliness was really good and we loved the use of the spa included in the room! We would definitely visit again!

L Potter

Lovely stay at this hotel- the food is varied despite being concerned about this due to other reviews we saw before we left home- there is chips available at every meal which I don’t personally welcome- but really lovely meat and fish for every lunch/dinner cooked on the grill. Some staff are not especially friendly because I think they are so busy- however a lot of staff seem to get a lot friendlier as the days go on. Alex in particular in the restaurant was so great with our little ones who are 1 and 2. Really lovely. Pool area fab- especially for younger children. Room- stayed in the family room and excellent space for splitting a toddler and baby. Great!

Zoe Maxwell

The hotel was lovely outside on upper decking area. The infinity pool was amazing! The rooms were clean and modern apart from air conditioning you can't turn off so it gets cold in the night. Unless you leave your door open which can get noisy. The food was absolutely disgusting I was breakfast and dinner...I looked most nights and walked out and had to eat out. The one night i tried it was up most of night on the toilet. It was cold and unappetising u could also tell it was left over from night before! The staff were also rude in the dinning area you could tell they didn't want us here. You also have a card your present at meal times I asked for a glass of water because I was coughing at breakfast and then to find out they want to charge me for water when I went to check out..so be aware of hidden charges. I saw this happen to another customer they were trying to charge him 150 for hidden charges. I'm a solo traveller so like somewhere that has evening entertainment...it was awful mainly in Spanish someone singing same songs every night! I will not be returning to this hotel and I've tried a few in Tenerife this is definitely one of worst for food, staff and entertainment.

Will Day

Rooms, pool, bar etc are lovely. Food is really poor. It is low quality, runs out then not replenished and very repetitive. Chips with every meal including breakfast. Also big queues at the bar due to just 1 staff member serving a lot of the time. If you come as bed and breakfast youll have an amazing time. Don't bother with all inclusive. We were upgraded from a double comfort room to a family room and it was lovely.