The Manhattan at Times Square Hotel

Alex Bain

I must admit I do think people were harsh when it came to reviews, what I had to say is that the rooms do need a lot of work some parts of the room look old and some parts are warn out. But the beds are very comfortable and the room was clean. The staff were welcoming and the room cleaners did a good job.Our room came with a coffee machine and some cups and of course water bottles.Breakfast bar was decent not a lot to say on it.I would recommend this hotel if your only looking to sleep and eat breakfast.My favourite part was the location your probably a 7 minute walk away from Central Park and a 4 minute walk from Time square.

Sabrina C

So much to say.. You will have clean sheets and a comfy bed to sleep in…but that’s it. Stayed for 2 nights, in 3 different rooms! Room 1- was not the room we booked- room was not nice at all- bathroom tub was so gross (be sure to read fine print if you’re looking for the newly renovated room) Room 2- A nicely renovated room BUT not clean. Bathroom not clean, toilet seat broken, floors not swept nor mopped- leak in bathroom causing a middle of the night slip! So we were moved to Room 3 - Again not clean, floors dirty (literally mustard packets on the floor and more) - Yes the location of this hotel is great and yes they are working on renovating but even the renovated rooms are not well kept. Management needs to clear rooms before allowing to book them. Customers deserve a clean space to stay in. I literally felt the need to clean the entire room but didn’t have the cleaning supplies. And then back to the manager at the front desk… She does not care! Zero customer service skills. Do better.

Andrew Clarke

The location is perfect for a trip to Times Square and/or Broadway. The staff were incredibly friendly and willing to accommodate. When we first arrived our shower handle fell off. The show also leaked out of the bottom of the door and had smelled moldy. The TV did not work nor did the blackout curtain. The location of this hotel is very nice, and the staff was very generous with holding our luggage while we explored the City even after check out. The parking was very accommodating as well. Overall the rooms need a lot of renovation. The staff seem to be trying their best but I have absolutely had much better stays.

Naija Brooks

I would HIGHLY RECOMMEND YOU NOT STAY HERE. Room was like a stay in the 1900s, trash under the dresser, tub brown, room smells like roach spray. The entire place needs to be renovated. My first time being disappointed by a hotel stay. Not to mention you have to pay to use a microwave?! Don’t stay here! If I could give 0 stars I would 1 is being generous! I slept with my clothes on because God knows the last time those sheets were changed. I was better off sleeping on the floor because the mattress was hard as concrete. I was extremely disgusted and unhappy! And for the price I paid I should’ve gotten a top notch room and service. I knew I was doomed when I hit the old hallway from the loud elevator. Thank God I was able to get my money back. The staff was extremely helpful at the desk but I WILL NEVER IN MY LIFE STAY HERE AGAIN.

Thaena Jonne

We have stayed here quite a few times over the years and we have NEVER had an issue, so i dont really understand some of the reviews others have left. Guilliermo and Mohammed at the front desk were so incredibly kind and professional ,they granted my request for a room on a higher floor with no issues. The rooms are newly renovated and they are immaculate and so nice. Housekeeping was so friendly and also the view was amazing too. It was only supposed to be an overnight trip ,but we were so happy with how helpful the front desk was, we decided to book a second night. Thank you, we will see you again soon! 😊