GF Victoria

Maxi K

So many positives about this hotel I m nt sure I wil remember it all! Just spent 6 wonderful nights away with our two year old. I don’t know where to start.. Buffet breakfast spread and the attached kids play area from the kids dining area was so useful and nothing like I’ve ever seen before! Plastic cutlery was also very useful. Pool- the water park was amazing!!! One of the main reasons why I chose the hotel Baby club - my toddler really enjoyed popping into the kids clubs in his day. Lots of toys available and the car driving area at minus one was so much fun!! We didn’t try the activities for older kids but the teen room looked fantastic! Rooms- spacious and clean. Fresh towels constantly supplied and water. Excellent black out curtains. Very clean and quiet and balcony was huge. Loved the little slippers and bib for the kids with their own toiletries! Also didn’t realise there were two bathrooms so that was a nice surprise! Entertainments. Loved the enthusiasm of the staff at the mini disco!! I only got to see one show. My only criticism is the disco and entertainment are a bit late for kids but that’s a small issue Staff- every staff we met were so friendly, chatting to our toddler and understanding of the noise/ mess at meal times! Front of staff super helpful in arranging late check out taxis etc and managing our many bags. Spa- never got to try t which is a small regret. I wish they didn’t charge hotel guests for it though. Location- great location. Few minutes walk to bus stops to playa de las America’s and the free bus to siam park. Short walk t restaurants and the beaches! In summary a fantastic hotel for families. Soo much to offer for kids of all ages and adults too!! Thank you so much for a wonderful stay

Katz R

Went here to see the Spanish Flamenco show called Ole' and sample the GF Victoria buffet pre show. Received excellent service / directions from the helpful FOH staff. Sampled the restaurant Buffet at a cost of 50 eros excluding wine which wasn't exactly cheap. Restaurant is very clean, all white, clinical and sterile looking with various food islands to sample food from. Quality is variable from excellent cooked to order meat to absolutely rock solid garlic bread. Overall food felt rather overrated and expensive for what we received. The ultimate clincher was the stingiest amount of wine first served by our waiter. My mum was most dimayed with the service and complained whereas the issue was quickly rectified. My mum was very disappointed with this restaurant experience and rated it the worst of our whole holiday. Sorry, but I'm inclined to agree with her as we received much better quality Vs price and satisfaction at restaurants along the sea / costal edge.

Nathan Lilley

Very special thanks to the bar staff in the main atrium. In particular Abel. We were having a lovely evening drinking and enjoying the live music. Unfortunately the evening could have ended very badly as we was befriended and tryed to have there bar tab added to our bill. Lucky Abel alerted to this in a discreet manner. Hands down the best service I’ve ever had and we made sure to show our appreciation. I do hope GF Victoria notices this review and thanks Abel from me again 🙏🏻

James Bland

At first, I was a little bit disappointed that the staff didn't show us to your room. However, we did get a complimentary drink on arrival. All the staff made a fuss of our 2 year old daughter, and of course, she loved the attention. The cleaning staff were particularly lovely to her. Breakfast was one of the best I've come across. So much variety, all fresh. We particularly enjoyed the different fresh juices that were available. There is so much to do at this hotel, that children and teens would never get bored. Our daughter enjoyed the kids disco, but it was a little late. Only problem is that the hotel is so big, it can be a bit frustrating if you had children of a different age. Ie the slides are on a different level from the family pool. We loved it and would go back, especially with the grandparents! Thank you GF Victoria for a lovely holiday.

Julia Lomakina

It’s a nice hotel, but not 5 stars. Staff is friendly & attentive. Food in the buffet restaurant was very good, both breakfast & dinner. The most disappointing was our room: there was no hot water pressure, it was nearly impossible to shower (especially wash hair) and the sofa in the room was really dirty, all stained. Also there are no blackout curtains which is an issue when travelling with children. There was also occasional strong smell of sewage both in the room & pool area. Overall the hotel is good, solid 4 stars.