Gran Oasis Resort

Maxine

We have just got back from our stay at Gran Oasis for 5 nights all inclusive, and it was incredible from start to finish! The staff were all so lovely and friendly, but there were two staff members who really stood out for us, the lady who takes your table number at dinner (didn't catch her name) and Miguel, the bartender. They are a major credit to the team! The rooms are beautiful, very clean and plenty of space. The pools and outside areas were great, lovely scenery, plenty of sun beds, and very tidy. The food and drink were always delicious with plenty of choice! It is a little out of the way to the beach and located up a hill, we walked the first day and this was fine for us but older people or people with mobility issues may find it a bit difficult. Taxis are available from reception, which cost us about 8 euros to the beach. There are a lot of steps in the resort, and our room was quite high up. Again, this was fine for us, but it may impact others. It was my husbands birthday while we were there and he received a gift and they sang happy birthday and brought a cake for him without us even mentioning about his birthday. It was so lovely, and everyone really went above and beyond! Overall, it was an absolutely incredible experience and I will recommend to family and friends! We will definitely be back as we were so gutted to leave! Thank you everyone for making this a holiday we will never forget 🥰

Chloe McKenna

Where do I even begin. This hotel went above and beyond for me and my boyfriend when we stayed. This holiday was booked for a birthday celebration for the pair of us. From the day we arrived to the day we left the service was nothing but excellent, you should be proud of yourselves. They surprised us with cake and singing happy birthday during the even meal, was shocked to say the least. We also got given envelopes that gave us a surprise which we enjoyed. The staff are so lovely and accommodates us and our needs. Always there to be help and very friendly. The rooms were perfect and very clean, beds were very comfortable. However, one thing to note if you have thick hair bring your own hairdryer, took me 40 minutes to an hour each night to dry my hair. Would 10/10 recommend to anyone, cannot fault anything. Very happy indeed

xdrseasons

Just spent a week there all inclusive and really enjoyed the stay. Grounds are clean, pools are great as are the staff. Foods got plenty of variety and always kept topped up. Situated top of the hill with nice views from the room, bit of trek to the town but the exercise did me good. Plenty of bars and restaurants locally. Only gripe with the place was the ready made cocktails which were almost alcohol free

Inga Ved

I was there one week ago. I was very disappointed with my stay at this hotel. Even though the grounds are beautiful and well-kept, and the two-story rooms with kitchens are spacious, many problems made my stay unpleasant. Room: The inside stairs were steep and made of stone, which felt unsafe, especially for kids or older people. Also, I saw two cockroaches in the bathroom, which is unacceptable for any hotel. Staff: The service was not good. The staff were unfriendly and slow to help with issues. Checking in took a long time, and I had to wait a lot before getting my room key. Restaurant: This was the worst part of my stay. The restaurant’s ventilation didn’t work well, so there was always a burnt oil smell, which ruined my appetite. Plus, after eating there, my clothes and hair smelled like old burnt oil until I showered and changed. The food quality was bad: I saw rotten fruits and apples with stickers still on them, making me question their cleaning and hygiene. The food tasted so bad that I had heartburn during my whole stay—something I never had before or after. Spa: In addition to the issues I previously mentioned, I decided to try the hotel’s spa service called “myofascial head and neck massage.” However, instead of the expected therapeutic effect, they just lightly scratched my head, and the pain didn’t decrease at all. It seems the woman performing the massage doesn’t know what fascia is. Using terms they don’t understand misleads guests and is deceitful. This service was a waste of money. Overall, I was happy to leave and will never return to this hotel. I don’t recommend staying here.

Aoife Mcloughlin

We spent 4 nights in Gran Oasis and it had everything we needed. The location is a 25 min walk from the main area of Las Americas. It's a nice walk however the walk back to the hotel is very steep. Taxis cost between €7 and €9. The kids water park is small but excellent, we were there in low season and our son had the place to himself. The lifeguard,Marina was such a lovely lady and encouraged our son to join in with everything. We found all staff great in the hotel. Our room was two levels with plenty of space and very clean. We did B&B and found this perfect for us, plenty of options at breakfast. The pools are heated and there was absolutely no shortage of sun beds however I can imagine during high season it's quite busy. We didn't attend any of the shows however from what we saw, they appeared to be very entertaining. There was a mix of families and groups at the resort which was a nice atmosphere.