Grand Hotel Excelsior

Andrii Kurys

We stayed at Grand Hotel Excelsior Malta, and our experience was mixed. On the positive side, the hotel has an excellent location, stunning views, comfortable beds, and high-quality linens. Breakfast was tasty and varied, the restaurant was good, and the staff was polite and tried to be helpful. A nice touch was the complimentary bottle of wine and water in the room, as well as the turndown service with a chocolate treat and closed curtains. However, the hotel is clearly outdated and in need of renovation, and the service falls short of five-star expectations. Main Issues: ❌ Rooms urgently need renovation – furniture, plumbing, and equipment are outdated. Although I specifically requested a renovated room in advance, I was given an old one with a non-functioning toilet. We reported it to the reception, but they couldn’t fix it. When we returned to the hotel in the evening, we had to switch rooms. ❌ Weak service in booking and additional services – The airport transfer was 25 minutes late, and the flowers I had ordered for arrival were only delivered the next evening (and I was charged for them!). The sparkling wine I requested was warm. ❌ Coffee in rooms and at breakfast is instant Nescafé, and proper coffee is available only at an extra charge. Also, no sparkling wine at breakfast, which is unusual for a 5★ hotel. ❌ Saunas require an additional fee, whereas in most five-star hotels, they are included in the stay. ❌ Billing issues at check-out – Upon departure, the hotel attempted to charge me again for my stay, even though I had already paid upon check-in. I had to present my receipt before they finally acknowledged the payment. Sadly, the luxury of this hotel seems to be a thing of the past.

Richard Clare

The ⭐ speaks for itself i would recommend this hotel 100 times over. All the staff are really helpful. The concierges are all good with knowledge of the area to help you plan your holiday. Rooms very clean bed was really comfy. It has a spa treatment area if you would like to relax one day. It has everything you need for a great stay.

SeanP

Lovely five star hotel very close to sea, bus station and main streets. Decor is a bit dated but the hotel is only 18 years old. Very pleasant staff. Nice harbour view bar for snacks. Options of other dining experiences, but many opt to dine in Valetta. Shuttle bus service from hotel to the city gates. Great discounts in January and February.

Milica Mitrovic

Unfortunately, the hotel gives the impression of former luxury that has not been maintained over time. While it has potential, it’s clear that there has been little investment in its upkeep and improvement. The hotel feels neglected, with visible signs of wear and a noticeable lack of staff, which affects the overall experience. It’s a shame because, with some care and investment, this place could truly shine again.

Morten Knudsen

A great hotel with excellent service. While it is a luxurious property, its age is noticeable. The rooms are somewhat worn and could use an upgrade, but staying here is still an enjoyable experience. Everything is clean and well-maintained. The pool area is fantastic, and the beach is charming. The gym has all the essentials you need. Breakfast is excellent, offering a wide selection and high-quality options. The location is ideal, with a short distance to Valletta city center and the ferry to Sliema.